Aaron Howe

I attended Moorfields private clinic under Mr Gore's care in November 2025 with the intention of resolving an issue with long-distance focus. Mr Gore advised that rather than having both eyes fixed (as I expected) I should only have one - he explained clearly why this was and what the benefit would be. He answered all of my questions and I felt reassured.

On the day of the surgery his team was very prompt and professional, and the procedure was both painless and quick. I'm very happy with the outcome and have near-perfect vision now.

I want to be clear from the outset that this review is for the Moorfields Private Eye Clinic at New Cavendish Street, not the surgeon himself who I have reviewed seperately.

I had prepared for a long initial consultation so had arrived on time for my appointment and was checked in efficiently both at the front desk (easily missed as it's off to the side as you enter) and at the clinic desk upstairs. I had my initial tests, then the fire alarm went off and things went wrong. Once we had returned from the building evacuation I waited for an hour in the smaller waiting area for the rest of my tests to be concluded and to meet with the surgeon - I don't know exactly what they did wrong but it was clear they had messed up the call sheet and thought I had been fully dealt with, so they started inviting the next patients through before me. It was only once one of the consultants caught my eye and recognised me that they realised they had made a mistake - they tried to cover by saying the fire alarm had backed up all the appointments but it was quite clear what had happened, and it shouldn't have.

Then on the day of the surgery I was asked to wait in the downstairs reception while they queried whether I had paid. To be very clear - I had a letter regarding payment queries but no payment link. Instead I had called the surgery on the number they gave, asked to speak to finance and was sent bank details to carry out a transfer - I sent the cash that day as I wanted to make sure it was settled well before surgery.

Back to the day I'm in reception, someone approached me - I presume from finance but she never told me - and accused me of not paying for my treatment. Anticipating this I showed the proof of payment on my phone; the finance (?) person had the gall to tell me I'd done it wrong and I'd paid Moorfields but not them (??) - there I was sitting in a Moorfields branded office surrounded by their logos being told that the payment I made on their instruction to their account was wrong. I was so stressed that I may miss my surgery that my heart rate was raised for a good half an hour. No apology for their continual mistakes was forthcoming.

My follow up appointment at City Road was fine, went without any issues; as did my follow up tests, but they really need to improve their admin and communication.

If you're planning to order from these people be EXTRA careful with your delivery options around Christmas! I placed an order for delivery on December 23rd but because their checkout defaults to the faster delivery date it was delivered at the beginning of December.

I contacted customer service to ask why, and was given a stroppy response that they "had told me twice" that the delivery would be quicker than I wanted. It turned out that during checkout you have to specifically select the more expensive option to choose a set date rather than accepting the default option which will overwrite whatever date you chose.

Sloppy website aside, the product isn't special. Most of the goods in it can be found at Waitrose, M&S or the Selfridge's food hall - there's nothing particularly artisan here. It's handy for branding options and for putting a number of different products in one hamper without having to shop around but this experience will absolutely be my last.

I ordered a new strap for my Garmin watch but they didn't have the right model (Fenix 7 Pro) so I guessed that the 7X they listed was the right one but it wasn't. I went to the link on their site to create a return but the URL was invalid. I emailed them to ask what the right URL was and got a response with a different site and a notification my email hadn't been delivered...!?

Anyway I completed the return which didn't have an option to exchange (they told me several times it did but it does not) and charged £2.99 for a return label which was marked "do not charge your customer". Nonetheless I returned the item that day and to date they claim not to have it.

I completed a claim with Trusted Shops and they told me it would take 3 to 5 WEEKS to get a refund if they ever book the return in which it looks like they wont do. I will contact my bank if they dont sort it soon, but either way I wont buy from them again.

I ordered a fridge for my mother from AO as they were only stockist of the undercounter freestanding model she wanted.

The price was reasonable and the pre-installation notifications were very helpful. On the day the delivery drivers were very professional and friendly, and did everything I had paid for (install, removal etc).

I took my Microsoft Surface in for repair on Friday August 15th and made it clear that I needed some liquid damage repaired, which I knew wasn't under warranty and which I'd have to pay for.

On Tuesday August 19th they finally "received" the laptop and on Friday 20th confirmed I could pick it up by Wednesday 27th of August.

Yesterday, Saturday 23rd - so a whole eight days after I took it in - they told me they had checked it and couldn't find a fault so would be returning it unrepaired. Today I called them as they asked me to on the tracking website, where they told me they had found liquid damage which wasn't covered by the warranty.

I knew it wasn't warranty damage and was clear about that when I dropped it off; I expected to pay £180 for them to open and clean the laptop then return it but instead I've lost twelve days of usage with nothing to show for it, when I need my laptop for work.

They are absolutely useless and instead I'm going to a one-hour repair centre in London to have it properly looked at for £100. Absolute clowns through and through.

Edit to update: it's not a retail order. I bought the laptop through Curry's Business at the same branch and they attempted to process the claim (incorrectly) as a warranty repair therefore it's on the correct entity and I won't be changing it.

I have been sent two parcels by the same supplier and only one was delivered, the driver didn't even bother to ring the doorbell and just left it outside.

Now they've realised they forgot the other parcel they are pretending there's a problem with the address (that they just delivered to) so that they can pretend it's not their fault.

I booked a meeting room to use for a video call on October 31st at their Oxford Street location. At the time of booking I provided card details and was deducted a £1 charge to check I had a valid card. When the notification of booking came through it was confirmed that my card was on file and I expected to be charged after I used the room.

At the end of November I received a non payment notice with a penalty attached to their invoice. I only do my accounts monthly once I receive my bank statements so hadn't been looking for a charge but just assumed it had gone through. Instead, Spaces failed to charge my card and levied a fee for non payment on an account they already had details for.

I will never use them again, but not only because of the incompetence of their finance personnel. The room stank because a genius there had decided a TOBACCO room diffuser was a good idea (it smelled strongly of cigarette butts). The lights went out midway through my call because the overhead motion sensor didn't work so I had to leave my call temporarily to walk to the door and back.

It's just shabby and unprofessional all round, even for a short room hire. I should have spent a little more to go somewhere professional - and after paying their poxy fine ironically I ended up spending more than I would have at a proper co-working space.

Really quick delivery and the product was exactly as expected. I especially liked the built in spellchecker on the sign designer screen!

I placed an order on June 12th and it was delivered today (June 24th). I found the ordering process a little bit cumbersome and had to start over many times - but I had the same issue with plenty of other vendors. Information on products wasn't easy to find for what I specifically wanted but the design process was better than most. Adding a team list of names was relatively easy but there's a function to add additional names inline, which you don't seem to be able to remove after; hence the starting over several times when I accidentally clicked that option.

However there was a minor issue - I ordered a number of ladies medium shirts and a single male medium shirt which should have been a large. I contacted them immediately on their main help email in the hope they could make that small correction before going to print but they ignored the email; to date I've not even had an acknowledgement. The order arrived with the medium shirt obviously, which I'll keep but I'm very disappointed that they don't pay any attention to customer care.

I appreciate that with orders like this it's buyer beware and we all need to check our orders, but I think there's also a place for companies to have some grace, especially where there's a clear delay before production (I think they specify three days). As such I won't be using them again or referring them to my clients.

A week before my audio test they called to cancel it because they didn't think I needed it. To be clear this was a private paid for booking that I requested because I had some concerns about my hearing in my right ear - and without seeing me they felt I didn't need it.

Instead they suggested I come in to use the "audio pad" with no explanation on what it does or what use it would be to me. I presume this is actually some kind of pre-test but they don't bother to suggest it when you book, nor do they give you the option to cancel the booking up front if it might be a better option. Instead they expect you to rearrange whatever plans you had on the day of booking - most probably because they couldn't actually get an audiologist to come to the store after all.

Had an absolutely terrible experience when trying to open a community account for a local friends group. The staff member I had to wait an hour for didn't know which product he was offering, didn't read any of the paperwork he was provided and attempted to sign me up for a business account.

After asking for a manager, the alleged manager - certainly in name only - came and sat with us where she backed the member of staff I'd been dealing with fully and attempted to gaslight me over FCA rules. This, after they had broken then FCA rules from outset by not checking and verifying the paperwork they had been provided.

Incompetence and arrogance are one thing but breaching banking regs at the same time is just beyond stupid - this complaint is going straight to the regulators.

I signed up with Zoe primarily because I knew someone else that was doing it and found the food personalisations to be quite interesting. I thought it was good value given the cost of buying the tests separately and wanted to see whether the app was useful for food logging - I have used MyFitnessPal before which behaves in exactly the same way (scan the barcode on the food you're eating, get some feedback on its composition) so perhaps it uses the same technology.

I think the tests, especially the blood sugar response tests, are very useful and I implemented some immediate changes right after I did them. The gut bacteria test was also useful but the report was completely generic and lacking actual insight into what the bacteria do so I felt that had little to no overall value. When they changed the tests and subsequently downranked me despite me having *more* good bacteria I felt even more so that it wasn't worth the time involved.

Logging food is good, in that it's nice to see how products marketed as being healthy actually aren't sometimes, but could lead to disordered eating for people who come to rely too much on watching everything they eat. Likewise the reliance on gamification and getting a good score/green zone every day will be very stressful for some people. Even though the app does eventually make clear that this is a target not something to ruin your eating habits over, it then relies so heavily on this scoring/ranking mechanism (and telling you weekly how you didn't hit the targets) that it can't be taken as anything but that.

The lessons given out daily are useful, and more should be provided prior to food logging to try and mitigate the issues that some users might otherwise face, and I have suggested this in prior surveys to the Zoe team though I don't have faith they will be implemented. I'm now three months in and the short daily lessons are just repeating themselves, the provided recipes are often poor and there doesn't seem to be quality control over them, and I haven't used any of the other features (communicating with a dietitian for example) because I don't see an easy way to do that - I gather there are community functions but I've no idea how to access them as it hasn't been made obvious.

Overall I think Zoe is good for people who already have a good handle on their food habits and who feel confident with making incremental changes. For people who swing through diets, feel as if they're never good enough or who get easily confused by dieting terms this app doesn't hit the mark, and at worst could be damaging. I think it requires a very sensible look at the whole package (including these reviews) before committing to an otherwise expensive monthly service for the value it actually provides.

I had a delivery coming by next day (£9.99 paid) for time sensitive and valuable goods to my business. As this isn't a convenient day I took up the option they gave me to specify a time slot for delivery and asked for the 12pm to 5pm slot.

Of course they ignored that completely and turned up when nobody was here. Because they didn't bother leaving a calling card I had no way to follow up and ended up chatting with one of their useless assistants on WhatsApp who told me any time slots they offer are basically lies and they won't make any attempt to keep to them.

Let's see if the parcel actually turns up tomorrow as they claim it's supposed to.

Their drivers are still unable to ring my doorbell for this particular (perishable) delivery and keep leaving parcels under my car while I'm there. I have never given them safe place instructions for these deliveries.

Turned up on time, equipment was in great condition and they took it back on schedule. Communication was great throughout.

Today was my third Earth & Wheat delivery since I signed up, originally for the basic bread box and then for the variety box. I'm really happy with the things I am sent (this month pitta bread, focaccia, pancakes, wraps, crumpets and pide) and above all else they just taste fresher than supermarket produce.

I see a lot of criticism saying you could go to the shops and buy the same - you just couldn't. The quantities are higher, the goods are fresher and you're not going to get six packs of good quality bread items for £9 from a supermarket.

I don't feel that the artisan box is good enough value for money to plump for that - but as a general criticism of the site if I wanted to switch to that I'd have to cancel outright, time my next delivery, and sign up for a new box. Having an option to switch boxes within the same delivery timetable would be far more preferable.

Delivery has been by DPD who can be hit and miss - they left this delivery by the garage without being asked - but they do turn up on time. The packaging is sometimes in plastic bags but they're getting better at moving to compostable bags, and the boxes are becoming better with more relevant markings on them and paper tape. I had no idea that much CO2 was being saved!

I've been a customer for a little over a month and I can't wait to go back to another mobile provider - any mobile provider.

The signal is terrible, there's no WiFi calling or 5G, and I can't send text messages to *any* shortcode so when I get spammed, I can't opt out. Their online customer service is terrible, their call centre is equally useless but with extra wait times and when they say your problem is resolved, it means they're just going to hang up on you when you call them.

For when they deny knowledge of this, reference 93800701 refers.

They're utterly, utterly terrible - cheap for a reason. I can't wait to leave.

Edit: since my review was published, Lycamobile tried to take it offline by demanding more details - details I already provided when I posted the review. Watch out for them doing this if you intend to leave a negative review!!

I ordered a TV plinth from these guys as the price was reasonable for what was essentially a self-assemble pack of standard pieces of wood.

It took a very long time to arrive (just under two weeks) as it had been passed through Whistl to Evri but when it did come (slightly damaged) the contents were thankfully fine - but not of sufficient quality.

The wood was made up of joined offcuts with great variations in the tone and quality, was unfinished and bowed. A knot had been knocked out of one piece which meant the screw attachment would not have been secure and I didn't trust it to hold the weight of the TV it was expected to; there does not appear to be any quality control.

After giving it one coat of varnish it became clear that it wasn't going to look any better, so I cut it up and threw it in the bin. I would not order from these people again.

I haven't used AV.com before because I don't usually have reason to be buying this sort of equipment... it's all quite new to me and I would have relied upon retailers like Richer Sounds to guide me but they didn't have what I wanted.

That said I was really happy that the AV site was easy to navigate, they had the item I wanted cheaper than it was shown elsewhere (and actually an upgrade on what I intended to buy), and the delivery process was straightforward. Everything turned up exactly when it was supposed to, as was my follow up order (for some speaker stands).

The only thing I would change/recommend is to be clearer as to which accessories (i.e. speaker stands) will work with which products as it's not clear and requires a bit of research. Otherwise I will absolutely order from them again when I have a need.