Metrobankplc Omdömen 16

The new virtual assistant that has replaced the phone menu is not helpful, I've been locked our of my online account with my only option as displayed on the screen being to contact customer service, however the assistant point me to resetting my password which is not available as an option.

Had an absolutely terrible experience when trying to open a community account for a local friends group. The staff member I had to wait an hour for didn't know which product he was offering, didn't read any of the paperwork he was provided and attempted to sign me up for a business account.

After asking for a manager, the alleged manager - certainly in name only - came and sat with us where she backed the member of staff I'd been dealing with fully and attempted to gaslight me over FCA rules. This, after they had broken then FCA rules from outset by not checking and verifying the paperwork they had been provided.

Incompetence and arrogance are one thing but breaching banking regs at the same time is just beyond stupid - this complaint is going straight to the regulators.

Racist people working at Uxbridge Branch have it all on the video. I went to add my name to an account. This customer service had a very negative attitude with me. First she asked for my drivers license which I gave her. She then challenged me that my address is wrong. I said well the main account holder has the same address so how can my address be wrong when they are the same too. She had no answer. Later she asked for two utility bills which I gave her. She questions me that my name is wrong. I asked where are they wrong. Her answer was this J is too big. I said pls speak to the utility company on the font size In other words she was looking for excuses. She was so racist with her attitude and she just wanted me to fxxxk off. I called her manager over whose name is mahommed. He started with very negative attitude and no apology. When the manager came she took my paperwork and locker keys. Never got my GDPR data back which is in breach of GDPR as she is holding to my personal data without my consent So people If you are a Hindu, Sikh or black Avoid this branch especially. Let see what the branch manager has to say before I release the video I took to the whole world.

Excellent experience in opening an account, really first rate service from a real human being!

Really really terrible. On Line processes so poor you have to call them. Takes at least 15 minutes to speak to someone. The takes another 5 to get through security.
Sadly I operate a business account through them. Many things you can only do through a business manager. You can never get hold of one. I had to spend 3.5hrs on the phone just to get to speak to a business manager who has just described the clunkiest process imaginable to change our account details

As we all know we are living in challenging times and all need a bit of extra help, Ive been with metro since 2015 I am fully employed and Ive ask them for a credit card they say NO ive asked them for a overdraft they say NO ive ask them for a bank loan they say NO ? my monthly wages go's in each month without fail Ive never had and debt problem always in credit always pay my bills on time I don't understand what the problem is ?

I approached the Disputes Team at Metro Bank as I was not in receipt of the goods I purchased on-line. I started my dispute case on 21/07/2022.Metro Bank were rude, dismissive and Unprofessional. I paid £72.52 for a landline phone on-line. Metro Bank asked me to provide evidence of the transaction which I did. Then Metro Bank required a covering letter detailing the nature of the dispute which I emailed to them immediately. I received a letter from Metro Bank customer Services informing me that they were not going to uphold my complaint and give me compensation for the disgraceful and unprofessional way I had been treated by Metro Bank staff who have no manners, poor communication skills and no empathy. I do not know how they can exist as a Bank in this Century.I want my chargebak request of £72.52 to be upheld without further delay and for my refund to be processed immediaely for £72.52 and I am entitled to Compensation for the disgraceful way I have been treated, criminalising me when I had a legitimate claim.

I have recently visited Bradford Brach at 5 Market Street for a banking requirement, I was amazed and very happy to experience the "old good days" banking services and attentive assistance. I was served by Ms. Sanam a very professional, very informative and keen banker, who acquainted me with all available services & policies for my specific requirement, provided me the true value of efficient customer care and satisfaction, which enabled me to accomplish what I needed within the afternoon, when it would have taken at least 7-10 days online/offline/Apps and lengthy mail posting process at any other bank. Accordingly, I look forward to our future communications.

I hate loathe and despise Metrobank. I switched to it because a friend recommended it - wish I could tell the friend what I think of his advice now - BUT he advised me in good faith, and, back then, they weren't so paranoid. Basically, and first, their level of security is INSANE. To do the SIMPLEST TINY THING ONLINE now takes ten minutes of my time - and yes, thanks, I know ALL about the increased level of fraud and yes, I agree with Amazon and PayPal - two checks is FINE, and they're right to be careful... I have no objection to receiving a code on my phone to prove it's really me and not some fraudster... But I'm convinced that no bank but Metrobank has a code nine miles long and then - yes, you guessed it!!! - and THEN I have to go back, and do the three-way check sign-in/password/number thing yet again on the account, just to buy a £5 item online... (And yes, every time.)... Secondly, they are TOTALLY unresponsive. Not once, not twice, but three times, my card has been refused - and yet I've never once been in the red. Today (12 July 2022) my card was again refused, and I had over £900 in my account... My card was refused some months ago, again and again - still with hundreds and sometimes over £1000 in the account.. Worst of all, when I FINALLY got the attention of a genuine human at Metrobank, it turned out that it had been "a bad batch of cards" and that the new one issued to me worked... at last!!... Any intelligent bank would have issued new cards to EVERY customer afflicted with the 'bad batch'. But not Metrobank!!!! Avoid, avoid, avoid, is my advice. Thanks for listening.

Unhelpful Disinterested Staff
I have given Metrobank more than several 5 star reviews over the years, so it is with deep regret that I have to complain about the staff at the High St Kensington branch. My branch is Kings Rd Chelsea; where the staff are excellent, especially Anwita and Abu. At High St Kensington the staff are rude, unprofessional, unhelpful and obnoxious. I strongly recommend not using that branch; no doubt it will close soon with such appalling service.

Worst bank in UK, I had many issues with this garbage bank. Firstly they suspended my business account for around 6 months because of my visa on extension progress, although home office is saying I have all rights during the visa progress. Until my visa arrived, I havent done my business properly because of this garbage bank, since they blocked all my money. Today we went there again in order to provide my new visa and unsuspend my business account. We also tried to have a personal account, we stayed there 2,5 hours in order to just open a current account. And because of my wife is not good English speaker, which is kind of discremenation, they refused to open an acount after doing some rubbish paper works for 2 hours.

Btw if you are curious if I can NOT unsuspend my business account, no I cant because it has to be reviewed by any other team, and it might take few days. If I can manage to unblock the suspension, I will move all my money to my other business account and close this bank's account.

I spent 3 hours of my time, and I achieved NOTHING.

Strongly, advice you not to try to open an account from them, they are time consuming.

I have just spent 45 fruitless minutes on the telephone from approx 12.15 attempting to find out if the emails addressed FAO Ian Walter Fao Sonya Glass FAO Sabrina Omar had indeed ever been received by the.addressees as I had received no response from any of them for a whole month.
I asked to speak
1.To Sabrina Omar who was handling my case - to be told she is not available and is no longer on the case - I was never informed of this when continuing to send her my emails regarding the case.
2. I was not given the name of a replacement Manager in Complaints Dept but told instead that Ailish Neale was handling my case. and I would receive "A Final Response" next week. Whilst I welcome the fact that my complaint concerning the handling of my ISA Transfer by Ms Neales own SavingTeam is re-opened - it gives me no comfort that the outcome will change from the outcome of her previous investigations in the 3 months from November 2021 to Feb 2022. This acknowledged poor service, lack of communication and gave the excuse of it being "standard practice" to reject Customers written requests for the transfer of thier funds without referral to the customer and that the bank takes no responsibility for the customers losses incurred by its inaction.. As I have said before, I appreciate Ms Neales efforts which are restricted by bank Policy - "Standard Practices" she and her team are governed by. which preclude awarding me any recompense for my losses of time, effort and money. My emails of 8,14,23 Feb have all sought to get confirmation that these "standard practices" will be amended/abolished at a Policy Level . As I understand it, Ms Neale is in no position to make the necessary changes herself. So I trust that these matters will be incorporated in the Final Response Endorsed by a higher Level of Management.
3. So I asked to be put through to another Manager dealing with the case and was told none was available
4.I asked to be connected with Ms Sonya Glass Head of Customer Services and was told this was not allowed
5 I asked to whom I could speak to get any response and was told Enquiries - so asked to be put through
6. After a ring tone got an automated message thanking me for my call ( by this time totalling over 40 minutes)and telling me they were so busy with other customers could not reply to me and asking me to call back Later and was cut off without being given the option of holding for an operator or being offerred a call back later.. BACK TO SQUARE ONE AFTER 45 MINUTES.

I FIND THIS WHOLE EXPERIENCE AN ABSOLUTELY DISGRACEFUL DISRESPECT OF MY CUSTOM BY METROBANK IN EVERY ASPECT.

Great experience opening an acct with the bank

Was with this bank for a few years all was well until I can't login online with my passwords I get "We have sent a code to your mobile number please enter it here to gain access."
I have not had a mobile phone for at least seven months, I see no use for one at all, I am 78 years old, I gave it up.
Now this bank comes up with all this claptrap that it is to protect your account!
I tried over the next three weeks or so to gain access to my account online with the same result every time.
I got a balance from another bank alright, until my Debit Card was "Declined".
I was declined at the supermarket and the local coffee shop as well. There was plenty of money in the bank about £3,000 or so.
I went to the bank which is three miles away to enquire what is happening and I was told "You MUST have a mobile phone to do online banking!"
I refused to have a mobile phone just for them - they were not going to pay the cost of running it!
I said I want to close the account right now, I will not be dictated to to by anyone. I got all my cash out in a folder and left for good.
Not recommended.

Totally useless customer for 4…
Totally useless customer for 4 years,frequent withdrawels in 50 notes over last 4 years ,now new staff and managers refuse to accept deposits of 6 to 9000 of old 50,s when you want to take it out again in new 50,s, askinv where came from already explained when ordered new 50,s a week before was from disability and savings to other long term staff member,blatant duscrimination of a disabled person by new staff who dint have a clue what they are doing,typical fresh college dipshits who have no practical experience, complaint filed to head office

Croydon Branch. Today I was dealt with by the most courteous, helpful, professional and efficient lady named Marisha. I was very confused as to what I was supposed to be doing, and she patiently defused all of my concerns and anxieties. I have already drawn this to the attention of the duty manager Matt. But feel she needs singling out for her customer care.