I approached the Disputes Team at Metro Bank as I was not in receipt of the goods I purchased on-line. I started my dispute case on 21/07/2022.Metro Bank were rude, dismissive and Unprofessional. I paid £72.52 for a landline phone on-line. Metro Bank asked me to provide evidence of the transaction which I did. Then Metro Bank required a covering letter detailing the nature of the dispute which I emailed to them immediately. I received a letter from Metro Bank customer Services informing me that they were not going to uphold my complaint and give me compensation for the disgraceful and unprofessional way I had been treated by Metro Bank staff who have no manners, poor communication skills and no empathy. I do not know how they can exist as a Bank in this Century.I want my chargebak request of £72.52 to be upheld without further delay and for my refund to be processed immediaely for £72.52 and I am entitled to Compensation for the disgraceful way I have been treated, criminalising me when I had a legitimate claim.