I booked a meeting room to use for a video call on October 31st at their Oxford Street location. At the time of booking I provided card details and was deducted a £1 charge to check I had a valid card. When the notification of booking came through it was confirmed that my card was on file and I expected to be charged after I used the room.

At the end of November I received a non payment notice with a penalty attached to their invoice. I only do my accounts monthly once I receive my bank statements so hadn't been looking for a charge but just assumed it had gone through. Instead, Spaces failed to charge my card and levied a fee for non payment on an account they already had details for.

I will never use them again, but not only because of the incompetence of their finance personnel. The room stank because a genius there had decided a TOBACCO room diffuser was a good idea (it smelled strongly of cigarette butts). The lights went out midway through my call because the overhead motion sensor didn't work so I had to leave my call temporarily to walk to the door and back.

It's just shabby and unprofessional all round, even for a short room hire. I should have spent a little more to go somewhere professional - and after paying their poxy fine ironically I ended up spending more than I would have at a proper co-working space.