I placed an order, received the confirmation email and waited for delivery. When it seemed to be taking longer than usual, I logged into my account only to discover that Maxi Zoo had cancelled the or... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Visited Maxi Zoo, Ballincollig, 6th July 2026. I was served by MEGAN who was extremely helpful and offered advice on various dog harnesses and halters. The store was spotless, staff were very frien... Se mer
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We had such a great experience at Maxi Zoo in Clearwater Shopping Centre, Finglas, thanks to Kelly. We came into the store in a complete panic because our dog, Milly, had just gone into heat and was d... Se mer
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I used to shop here regularly, things have changed now , the atmosphere is drab. We loved bringing Codi in to have a sniff around , the girls were always so lovely in there and would go the extra... Se mer
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Företagsinformation
Skrivet av företaget
Maxi Zoo is Ireland's largest specialty pet retailer, offering everything you need for a happy and healthy pet. Our dedicated store teams provide personalized pet consultations and free weight checks to ensure your pets are healthy and happy. We offer pet grooming services in selected stores to ensure your furry friend looks their best! Check out our website for more information. Selected stores also sell fish, while all our stores nationwide carry a variety of fish products. With over 8,000 products, we have something special for every pet owner. Visit us in-store or shop online at Maxizoo.ie.
Kontaktuppgifter
3,1
Medel
388 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Online order.
Online order.
Much better service than last time.
Although they did leave the package outside in the rain.....at the gate!
4 november 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Wayne,
Thank you for sharing your feedback and for giving us another chance to serve you. We’re glad to hear the service was better this time, but we’re truly sorry your package was left outside in the rain. That’s not the experience we want for our customers.
We’ll review this with our delivery partner to help prevent this in the future. If the contents were affected, please reach out to our Customer Service team so we can assist you promptly.
Thank you again for your honest review and for choosing Maxi Zoo.
Kind regards,
Martin
Your Maxi Zoo Customer Support
maxi zoo limerick 5*
I was In maxi zoo limerick today and I have to say the staff are so nice and very helpful. they pay very good attention to customers Martina and kerry were both very helpful finding what I needed and with advise. such lovely staff in maxi zoo limerick
5 november 2025
Omdöme utan inbjudan
Maxi Zoo offers delivery within one to…
Maxi Zoo offers delivery within one to three days, as advertised on all websites. Unfortunately, I've ordered several times and the package never arrived on time. There was always a delivery problem, and the blame was placed on DPD.
DPD explains that they never receive full customer contact information. Overall, a negative experience.
28 oktober 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Dariusz,
Thank you for your feedback, and I’m truly sorry to hear about the repeated delivery issues you’ve experienced.
We understand how frustrating it is when expectations around delivery aren’t met. While we do advertise delivery within 1–3 working days, recent technical issues and a surge in orders have unfortunately led to delays in some cases. We're actively working with DPD to resolve these problems, including the matter of incomplete contact details being forwarded — which we believed had been fixed, but clearly still needs attention.
Please accept our sincere apologies for the inconvenience caused. We’re committed to improving both our internal systems and our communication with delivery partners to ensure a smoother experience going forward.
If you’re still waiting on a specific order or would like us to look into it further, please don’t hesitate to contact our customer care team directly. We’d be happy to assist.
Kind regards,
Martin
Maxi Zoo Customer Service
Take money but online ordering g shambolic
Ordered Medica dog food x 36 tins at €95. Week has gone past emailed both emails available including customer care. Status of package online is ‘unknown’ but money left my account in under 5 seconds. They blame fluctuating stock and various IT ailments but that’s been going on for 3 years.
1 november 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Gerry,
Thank you for your feedback, and I’m truly sorry to hear about the difficulties you've experienced with your recent order.
We understand how frustrating it is when an order is delayed and communication feels unclear. The issue you’ve described may be related to a recent surge in orders following our promotions, which unfortunately led to longer processing times than usual. We're actively working to improve both our systems and stock management to prevent such delays.
We’d really like to help resolve this for you and ensure you receive your order or refund as quickly as possible. However, we weren’t able to locate your order based on the name used in your review. To assist you further, please contact our customer service team at online-shopping@maxizoo.ie with your order number and any relevant details.
Thank you again for bringing this to our attention. We appreciate your patience and hope to make things right.
Kind regards,
Martin
Maxi Zoo Customer Service
Maxi Zoo does not deliver as promised
Maxi Zoo has a banner that states "1-3 Days Delivery". Additionally, they have a whole article page with the title "1-3 Days Delivery" (located at the bottom of the page, under "Perks".
Now, the last order I made did not reach me during that timeframe. Ok, it happens. Now, it has been 3 working days, and the support email told me to wait 2 more days for the tracking number. The order is still being processed.
I understand delays, but this is not the first time. I order at the exact same time from another pet store (Fetchyourpetneeds), and the order will be delivered today with DPD as well. This one, is still yet to be sent and processed.
Really negative experience again, so I will order from another store in the future. I would advise anyone looking for alternatives as well.
Order 1527600692
27 oktober 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Pedro,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience and disappointment caused by the delay in your recent order.
We understand how frustrating it is when expectations around delivery times are not met, especially when our website advertises a 1–3 working day delivery window. Your order was placed late in the evening on 27th October and is still being processed, which is clearly not in line with the service we aim to provide.
Please know that we are actively working to improve our logistics and fulfilment processes, particularly during periods of high demand. While delays can occasionally occur, we recognise that this is not the first time you've experienced such an issue, and we deeply regret the negative impact this has had on your trust in us.
We truly value your feedback and loyalty, and we are committed to making things right. If you would be open to it, we’d love the opportunity to follow up with you directly and offer a gesture of goodwill for the inconvenience caused.
Thank you again for your honest review — it helps us improve and better serve our customers.
Kind regards,
Martin
Maxi Zoo Customer Service
Customer service
I had €50 MAX ZOO gift. On Aug 20th I wanted to use in shop but there was an issue with system and would not allow me to use the card. On October 18th I tried to use this card again and at the same shop and was told it is empty. I was advised to contact the customer service as at the shop they are not able to help me. I reached out to customer service and I asked for transactions history for the gift card I was told to go to the shop as they will be able to assist. €50 disappeared from the card and no one is able to help me. This is a joke and pure example of poor customer service. I will never again buy gifts cards at this shop and I will advise the same to everyone!
20 oktober 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Thank you for your feedback. We apologise for the inconveniences caused. I have sent to you an e-mail in which I am explaining to you what details of the issue we need to know in order to proceed. Maxi Zoo is a huge company, we are responsible for the online store but we are more than happy to support you when your issue is about the physical stores as well. I am coming back to you in an e-mail where I elaborate what we need in order to solve the issue. Thank you for your understanding. We are looking forward to your reply. Your Maxi Zoo Team
I made an order online for premium cat…
I made an order online for premium cat litter, there was a deal, saved a few quid. A week later it was canceled with the excuse it was not in stock and didn't know when it would be back in. I went into the store a day later and bought the same stuff I ordered, now with no discount. So you either couldn't be arsed doing the order or you didnt want to give the discount. Liars all of you. If you don't want to honor online orders, don't do online orders.
10 oktober 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Trace,
Thank you for your feedback, and I’m truly sorry for the frustration and disappointment caused by your recent experience.
Due to a technical issue, some products appeared as available on our website when they were in fact out of stock. This unfortunately led to delays in processing and the cancellation of certain orders. I understand how frustrating this must have been, especially when you were able to purchase the same item in-store shortly after.
Please note that our online shop and physical stores are managed separately, which can sometimes result in differences in stock availability and pricing.
We’d really like the opportunity to make this right. If you get in touch with our customer service team at online-shopping@maxizoo.ie, we’d be happy to look into a suitable compensation for the inconvenience.
Thank you again for bringing this to our attention.
Regards,
Martin
Your Maxi Zoo Customer Service
Ana is a great groomer
Recently switched to maxi zoo groomers at Finglas brought my 11yr old doggie to Ana. Couldn't recommend Ana enough she was so lovely and caring and also done a great job of the groom. I love the way the place isn't overrun with dogs sitting in crates crying, barking and been uncomfortable it's an extremely calm environment and the difference in my dog when I collected him compared to when I normally collect him from our previous groomers. He was calm and happy and looked like he had a great time. Will be booking Ana for all 4 of my dogs grooms from now on. 100% positive experience. Website is a bit of a nightmare with way too many choices and it's confusing to navigate so maybe just phone them or pop in if you're looking to book that's what I done.
15 oktober 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Thank you for your positive feedback, we are happy to hear you are satisfied with our groomer, Ana. We are forwarding the praise to the salon in Finglas and to Ana. Thank you again! Your Maxi Zoo Team
Two thumbs up
Excellent selection and fast delivery, would highly recommend!
3 oktober 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Noel,
Thank you for your kind words! We're glad you enjoyed the selection and fast delivery. We appreciate your recommendation and look forward to serving you again.
Regards,
Martin
Your Maxi Zoo Customer Service
I ordered winalot pouches and got a…
I ordered winalot pouches and got a great price,and was delivered within days
8 oktober 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Brendan,
Thank you so much for your kind feedback! We're delighted to hear you were happy with the price and speedy delivery. We look forward to serving you again soon.
Regards,
Martin
Your Maxi Zoo Customer Service
Online Ordering and stock levels
Items out of stock messages a few days after ordering. This has happened to me on a few occasions now and just again to my wife who ordered from you last week and I can see from other reviews, other people have the same issue.
Understand that issues do occur, but difficult to understand with current stock control systems how it's this bad.
Trouble is also, that the refund takes a long time to go back to you account and you need to keep checking it to ensure you got it.
Sorry, but it's a bit of a messy process to be honest and it ends up wasting peoples time.
6 oktober 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Darren,
Thank you for taking the time to share your experience — we’re truly sorry for the inconvenience and frustration caused.
You’re absolutely right to expect accurate stock information and timely communication. Unfortunately, due to a recent surge in orders and a technical issue affecting our stock synchronisation, some items were incorrectly shown as available when they were already out of stock. We understand how disappointing this is and are actively working to improve our systems to prevent this from happening again.
We also recognise that waiting for a refund adds to the frustration, and we’re reviewing our processes to ensure refunds are issued more promptly and transparently.
We’d love the opportunity to make this right. If you’re open to it, please contact our customer service team at online-shopping@maxizoo.ie — we’d be happy to offer you either a €10 voucher or a 15% discount on your next order as a small gesture of goodwill.
Thank you again for your feedback — it helps us improve and better serve our customers.
Regards,
Martin
Online shopping-wasted time! sold…
Online shopping-wasted time!Item sold and paid, but few days later informed-item not in stock! Refund time is more then one week! Don't recommend to anyone! Really bad experience!
2 oktober 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Aliona,
Thank you for your feedback, and we’re truly sorry for the inconvenience and disappointment caused by your recent online shopping experience.
We understand how frustrating it must have been to place an order, only to be informed later that the item was out of stock — especially after redeeming a promotional discount. Please know that we’re actively working to improve our stock accuracy and communication to prevent such situations in the future.
We’d love the opportunity to make this right. If you could kindly contact our customer service team at online-shopping@maxizoo.ie, we’d be happy to offer you either a €10 voucher or a 15% discount on your next order as a small gesture of goodwill.
Your satisfaction means a lot to us, and we hope to have the chance to serve you better in the future.
Regards,
Martin
Poor Service
Poor Service! Not comparable to Fressnapf Germany!!! Very poor! What is wrong with you... you cannot just cancel orders!!!
9 oktober 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Paula,
Thank you for your feedback, and we’re truly sorry for the frustration caused by the cancellation of your order.
We understand how disappointing this experience must have been. Unfortunately, due to a technical issue affecting our stock synchronisation, some items were incorrectly shown as available online when they were already out of stock. This led to a number of cancellations, and we sincerely apologise for the inconvenience.
We’re actively working to improve our systems and communication to prevent this from happening again. While we may not yet match the standards of our parent company in Germany, we are committed to learning from these situations and improving our service.
If you’re open to it, we’d appreciate the opportunity to make things right. Please feel free to contact us at online-shopping@maxizoo.ie, and we’ll be happy to assist you further.
Kind regards,
Martin
Refused to honor Discount
I have been buying dog food from Maxi Zoo online for years! On 2nd October, I received a promotional email from them offering a 15% discount that day only! I needed dog food so ordered some and used the discount code! On 6th October, they cancelled my order saying that the dog food was out of stock with no restock date! I went straight onto their website and it was clearly available and in stock!
I emailed them and got a generic reply! When I emailed them again to point out how rubbish their response was, they took another two days and sent me another generic reply!
I'll be shopping elsewhere from now on!
2 oktober 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Mark,
Thank you for your feedback, and we’re truly sorry for the frustration caused by the cancellation of your order and the communication that followed.
We understand how disappointing it was to miss out on the promotional discount, especially when the product appeared to still be available online.
Unfortunately, due to a technical issue affecting our stock synchronisation, some items were incorrectly shown as available when they were already out of stock. We sincerely apologise for the confusion and inconvenience this caused.
As mentioned in our recent email, we’d like to offer you a €20 voucher as a gesture of goodwill, which you can use on your next online order. We hope this helps to make up for the experience and that you’ll consider giving us another chance.
Kind regards,
Martin
Bad experience
I've used this groomer before and was always pleased. The groomer was lovely and chatty and interested in the dog and his needs. I left him there last week and after a dispute with a different groomer who was very opinionated i left having giving the groomer my instructions.
When i brought the dog home having paid 65 euros for the groom I saw that my poor little dog had cuts and scratches all over his hind legs and was in pain. We are using a antiseptic cream to soothe him and hopefully we won't need a vet visit.
I won't be returning to Maxi Zoo again as I would be afraid to leave my dog in their care.
1 oktober 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Marion,
Thank you for taking the time to share your experience. We’re truly sorry to hear about what happened during your recent visit, and we understand how upsetting this must have been for both you and your dog.
This is not the standard of care we aim to provide, and we take your feedback very seriously. To help us investigate the matter further and ensure it’s properly addressed, we kindly ask you to contact us directly at online-shopping@maxizoo.ie with more details about your appointment.
We appreciate you bringing this to our attention and hope to have the opportunity to make things right.
Kind regards,
Martin
First time customer
Ordered online for the first time as thought my order was coming from Ireland in hope of fast delivery- it actually comes from Europe. I ordered on Sunday and it said 1-3 days delivery. My status never changed until day 4 where it said shipped and then I got my DPD notice about an hour ahead of delivery that day. So I got my order on day 4, very happy with dog food and great price! Communication could be better. I rang the Cork phone number provided for customer services (between 12 and 4pm) and got no answer. I filled in an online form on day 3 and also got no reply.
Overall, great goods, will order from them again.
2 oktober 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
We really appreciate you taking the time to leave us a review. We value your feedback and can’t wait to serve you again.
Ordered online for a 1-2 day delivery…
Ordered online for a 1-2 day delivery time. No order arrived despite stating shipped on status I got on to DPD assuming it was an issue their end. It wasn’t maxi zoo had scanned label never shipped. A big saga with emails back and forth to try get answers as to where the order is which I still have no received
22 september 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Thank you very much for providing your feedback. We have reviewed the situation and have noticed that you contacted our customer support yesterday. Our colleague has already forwarded your complaint to the responsible department.
We apologise for the delay and kindly ask for your understanding that we were not able to resolve your issue within 24 hours.
Fast delivery everytime
Fast delivery everytime! Happy with my purchase!
23 september 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
We’re thrilled to hear that you had a great experience with us. Thank you for the review!
Maxi zoo Portlaoise,
Maxi zoo Portlaoise,
Highly recommend
My Luna looking fantastic and not stressed out .
Thank you so much for your help getting her clean.
27 september 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
We’re thrilled to hear that you had a great experience with us!We’ll pass along your compliments to our team.
Just phoned to book an appointment
Just phoned to book an appointment. I left two previous messages and no one called back. Got an extremely rude and unprofessional lady on the phone. I wouldn’t leave my dog here if this is the attitude.
27 september 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Michelle,
Thank you for your feedback, and we’re truly sorry to hear about your experience. This is not the level of service we aim to provide, and we take your concerns very seriously.
To help us investigate the matter further and address it properly, we kindly ask you to contact us at online-shopping@maxizoo.ie
with more details about your call, including the date and time if possible.
We appreciate you bringing this to our attention and hope to have the opportunity to make things right.
Kind regards,
Martin
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