I placed an order, received the confirmation email and waited for delivery. When it seemed to be taking longer than usual, I logged into my account only to discover that Maxi Zoo had cancelled the or... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Visited Maxi Zoo, Ballincollig, 6th July 2026. I was served by MEGAN who was extremely helpful and offered advice on various dog harnesses and halters. The store was spotless, staff were very frien... Se mer
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We had such a great experience at Maxi Zoo in Clearwater Shopping Centre, Finglas, thanks to Kelly. We came into the store in a complete panic because our dog, Milly, had just gone into heat and was d... Se mer
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I used to shop here regularly, things have changed now , the atmosphere is drab. We loved bringing Codi in to have a sniff around , the girls were always so lovely in there and would go the extra... Se mer
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Företagsinformation
Skrivet av företaget
Maxi Zoo is Ireland's largest specialty pet retailer, offering everything you need for a happy and healthy pet. Our dedicated store teams provide personalized pet consultations and free weight checks to ensure your pets are healthy and happy. We offer pet grooming services in selected stores to ensure your furry friend looks their best! Check out our website for more information. Selected stores also sell fish, while all our stores nationwide carry a variety of fish products. With over 8,000 products, we have something special for every pet owner. Visit us in-store or shop online at Maxizoo.ie.
Kontaktuppgifter
3,1
Medel
388 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Not my first order online.but still…
Not my first order online.but still great service. Very quick delivery. And in my order a lovley xmas unexpected surprise for my dog and cat.cannot fault at all.
8 december 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you!
I'm extremely disappointed with the way…
Ticket number 1772271
7th Jan update: after over a month from the original complaint and a number of follow-ups, the replacement arrived today.
I'm extremely disappointed with the way the order was packed and delivered, and my subsequent complaint handled so far.
The bag of dry dog food was delivered open with the food loose in the box, the box was also not sealed properly and the courier spilled the loose food all the way from his van to my door.
I don't know how much food was lost during transport and I wanted the food in the bag for freshness.
I contacted Maxi Zoo Customer Care team and after an initial quick response that a replacement shipment has been organized, I haven't heard back. That response was 2 weeks ago, I followed up twice with no further contact from the shop.
12 december 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Hi Anna,
Thank you for taking the time to update your review and for providing such detailed feedback. We are very sorry to hear about your experience and understand how disappointing this situation must have been. Receiving a delivery in this condition is absolutely not the standard we aim to provide, and we sincerely apologise for the packaging issues, the loss of product, and the delay in resolving your complaint.
We are also sorry that communication fell short after the initial response regarding your replacement, particularly given the time you had already been waiting. This is something we take very seriously, and your feedback has been shared with the relevant teams so we can address both the packing process and our follow‑up procedures.
If there is anything further we can do to assist you, or if you would like us to review your case again, please don’t hesitate to contact our Customer Care team directly, quoting ticket number 1772271. We truly regret the frustration caused and appreciate you bringing this to our attention.
Kind regards,
Your Maxi Zoo Customer Service
First and Last Order – Terrible Experience
I placed an order on Black Friday. The website stated that delivery would take 1–3 days. A small part of my order arrived only after two weeks, while the main part never came at all. Another week later, I found out through customer support that the filler I ordered was out of stock, and they had no intention of delivering it. On top of that, there’s a delay with the refund. As a result, I’m left without the litter I urgently need for my 2 cats, and without my money. This was my first order — and definitely my last.
8 december 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Arina,
Thank you for sharing your feedback, and I’m truly sorry for the experience you’ve had. We completely understand how frustrating it must be to wait so long for your order, only to find out that part of it was unavailable and the refund delayed. This is not the level of service we aim to provide.
Please rest assured that your refund is being processed and will be credited back to your original payment method shortly. We are also reviewing our internal processes to improve stock accuracy and communication, so situations like this do not happen again.
Your feedback is invaluable in helping us improve, and we sincerely apologise for the inconvenience caused. If you need any further assistance, please feel free to reach out to our customer service team directly.
Kind regards,
The Maxi Zoo Team
No problems
The website is easy to use and the budgie bath I ordered is perfect.
25 november 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Fiona,
Thank you so much for your review! We’re delighted to hear that you found our website easy to use and that the budgie bath is perfect for your feathered friend.
If you ever need any assistance or have questions about our products, please don’t hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Maxi Zoo Team
Maxi Zoo charge €25 more for 10kg Royal…
Maxi Zoo charge €25 more for 10kg Royal Canin dry cat food V a family owned petshop with delivery.
7 december 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear CEEMU,
Thank you for sharing your feedback. We understand that price differences can be frustrating, and we appreciate you bringing this to our attention.
Our pricing reflects several factors, including supplier costs, logistics, and the services we provide, such as nationwide delivery and customer support. However, we always aim to offer competitive prices and regularly run promotions to give our customers the best value possible.
We’ll review your comment internally to see where improvements can be made. In the meantime, please feel free to reach out to our customer service team if you have any questions or need assistance with future orders.
Thank you again for your feedback — it helps us improve.
Kind regards,
The Maxi Zoo Team
Update on review
So wrote bad review few days ago it still hasn't been resolved fully they redelivered one of missing items however the next missing items haven't been delivered after them reordering it wasn't done for 2 bags of cat litter I requested a refund for them as this is going on since 26 nov! This hasn't been done either as no email confirming it sick of ringing about it now
26 november 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Samantha,
Thank you for sharing your feedback with us. We’re very sorry to hear about your experience and understand how frustrating this must have been. Please know that we take your comments seriously and are reviewing the situation internally to ensure it’s resolved and to prevent similar issues in the future.
Your feedback is invaluable in helping us improve, and we truly appreciate you taking the time to let us know. If you need any further assistance, please don’t hesitate to reach out to our customer service team.
Kind regards,
The Maxi Zoo Team
Innacurate proccesing/delivery times
I placed an order:1528266111 on the 2nd of December specifically because the website clearly states delivery within 1–3 days. I am under time pressure, so this was the deciding factor in choosing to order from Maxizoo. However, it is now Friday the 5th, and the order has still not been dispatched.
Every time I contact customer service, I receive different information. I urgently need this order to arrive by the 10th of December as I will be going on holidays, and at this stage I have no confidence that it will arrive on time.
It is extremely disappointing when companies are not transparent about processing and dispatch times, especially when customers depend on accurate delivery information to make purchasing decisions. I genuinely hope someone can review this issue urgently.
2 december 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Gintare,
Thank you for sharing your feedback, and I’m truly sorry for the frustration this delay has caused. We understand how important timely delivery is, especially when you’re under time pressure, and I completely appreciate your disappointment.
Unfortunately, due to an unexpectedly high volume of orders during this period, dispatch times have been longer than usual. This is not the experience we want for our customers, and we’re actively working to improve transparency and speed in our processing times.
I’ve reviewed your order and will make sure it is prioritised so it arrives as quickly as possible. If you’d like, please reach out to our customer service team directly so we can provide you with the latest tracking details and confirm the timeline.
Thank you again for bringing this to our attention — your feedback helps us improve.
Kind regards,
The Maxi Zoo Team
It is a HORRIBLE E-COMMERCE
It is a HORRIBLE E-COMMERCE. We ordered some food for our pets, around 500 euros of food, and they took 15 to gives us a position. YES 12 DAYS WITHOUT GIVEN A POSITION about the food. At the first we received a notification informing that some itens of our order "could be partially cancel". The purchase was on the 22/11 and this notification was on the 28/11 (ALREADY AFTER THE 3 DAYS DELIVERY). After that, we contacted the customer service and they informed us that "the order was cancel and we should wait for refound". Cool beans! Two days after, another notification from the MaxiZoo informing us that, AGAIN, "some items going to be partially cancel". We contacted them through email on the 02/12 and nothing. We call on the 03/12 (detail the customer service only work between 12 and 16) and they still don't know what happened. In the end of the 03/12 day, we contacted again and they cancel AGAIN the order, but told us to wait until tomorrow to contact again to see what happened. NEVER, PLEASE, NEVER BY ONLINE FROM THIS PLACE.
Still without any solution. This is a joke
3 december 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Tiago,
I’m truly sorry for the experience you’ve had and the frustration caused by the delays and unclear communication. This is absolutely not the level of service we aim to provide, and I completely understand how disappointing this must have been for you.
Unfortunately, we experienced a technical outage that led to significant delays and confusion in processing orders and sending notifications. We are actively reviewing our processes to ensure clearer and more consistent communication in the future.
If you still need assistance with your order or refund, please reply to this message or contact us directly, and I will personally make sure your case is prioritised.
Thank you for sharing your feedback — it is extremely valuable and will help us improve.
Kind regards,
Martin
Maxi Zoo Customer Service
Great offer and prompt delivery.
Great offer and prompt delivery.
28 november 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Hi D Croghan,
Thank you so much for your 5-star review! We’re delighted to hear that you enjoyed our great offer and that your order was delivered promptly.
Your feedback means a lot to us, and we look forward to serving you again soon!
Kind regards,
The Maxi Zoo Team
Reliable and quick
I’ve made multiple online orders for cat food. They are always very quick to arrive. 1 time (over 3 years) the wrong flavour was delivered and the team were so helpful and friendly and sorted the issue out really quickly. So I find them very reliable.
28 november 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Hi Rachel,
Thank you so much for your wonderful review! We’re delighted to hear that your orders have consistently arrived quickly and that our team was able to resolve the issue promptly when it occurred.
Your trust and loyalty over the years mean a lot to us, and we’re thrilled to know you find us reliable. If you ever need assistance in the future, please don’t hesitate to reach out — we’re always happy to help!
Kind regards,
The Maxi Zoo Team
took orders giving 30% discount
While very disappointed with what happened- to be fair they have tried to correct.
Original post: took orders giving 30% discount, when every store was offering discounts (being Black Friday week). And then they can not fulfill the order. Told about one item last week and other this morning- when all sales are over. Never order from them again.
27 november 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Frances,
Thank you for updating your review and acknowledging our efforts to correct the situation. We truly regret the disappointment caused by the initial experience, especially during such an important shopping period like Black Friday.
We understand how frustrating it must have been to face cancellations after placing your order with confidence. Please know that we are actively reviewing our processes to ensure clearer communication and better stock management in the future, so situations like this do not happen again.
Your feedback is invaluable to us, and we appreciate you giving us the opportunity to improve. If there is anything further we can do to assist you, please don’t hesitate to reach out to us at online-shopping@maxizoo.ie.
Kind regards,
The Maxi Zoo Team
For this particular delivery it’s a 5…
For this particular delivery it’s a 5 star service. Usually they’re very slow.
Good range of products, some of them very different from the others.
25 november 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Nick,
Thank you so much for your positive feedback! We’re delighted to hear that this delivery met your expectations. We also appreciate your honesty about past experiences – your comments help us improve.
We’re continuously working on speeding up our service while maintaining the wide range of products you enjoy. Thank you for being a valued customer!
Kind regards,
Martin
Maxi Zoo Customer Service
Great store
Great store, everything was delivered quickly and well packed. I'll be ordering more from this store, my pet is thrilled with the delicious stuff.
21 november 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Serhii,
Thank you for your email. This is Martin from Maxi Zoo Customer Service and I will be assisting you today.
We truly appreciate your review! It’s wonderful to hear that everything was delivered quickly and well packed, and that your pet is enjoying the delicious treats.
Your feedback means a lot to us, and we look forward to serving you again soon. If you ever need assistance or have any questions, please don’t hesitate to reach out.
Kind regards,
Martin
Maxi Zoo Customer Service
Issue with delivery been stolen…but
Had an issue with delivery been stolen not maxi zoos issue yet a very nice girl Leticia arranged for a full refund was not expecting that. Now all they have to do is stock 10kg bags like zooplus!
14 november 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Carol,
We truly appreciate your review and your kind words about Leticia’s support. We’re glad she was able to assist you with a full refund in such a challenging situation.
Your suggestion regarding 10kg bags is very valuable to us. We will share this feedback with our product team for consideration, as we are always looking for ways to improve our range and meet customer needs.
Thank you for being a valued customer, and we look forward to serving you again soon. If you need any assistance, please don’t hesitate to reach out.
Kind regards,
Martin
Maxi Zoo Customer Service
Utter scammers
Utter scammers, give a black friday 30% discount and then cancel all orders saying items are out of stock but yet I can go on to their website and order the goods at full price, they had no problem taking my money straight away but to refund it is 5-7 days. I have been a loyal Maxi Zoo customer for years. Never again will I order from them.
25 november 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
We’re truly sorry to hear about your experience, and we completely understand how disappointing this must have been, especially after being a loyal Maxi Zoo customer for so long. This is not the experience we want for our customers.
Please reach out to us directly at online-shopping@maxizoo.ie or by phone at +35 321 601 94 83, so we can look into your order and make things right for you as quickly as possible.
Thank you for bringing this to our attention – we appreciate your feedback and the opportunity to resolve this.
Kind regards,
Martin
Your Maxi Zoo Customer Service
Black Friday sale was 30% payment was…
Black Friday sale was 30% payment was in full tree days after got emailed ( Unfortunately, some products from your recent order 1528017267 are currently out of stock, and we do not have a confirmed restock date from our supplier.) is are scamming i was checking they website still selling the product
24 november 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear AC,
We’re very sorry for the inconvenience and frustration caused. During our Black Friday promotion, we experienced a temporary synchronisation issue between our stock system and the website, which led to some items appearing as available when they were sold out.
Your order is still being processed without the unavailable item, and we’ve emailed you with full details and a €10 voucher as an apology. If you have any further questions, please don’t hesitate to reach out to us directly.
Thank you for your understanding.
Kind regards,
Martin
Your Maxi Zoo Customer Service
Delivery times are frequently slow due…
Delivery times are frequently slow due to time to notify items listed as in stock are not available.
5 november 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Sarah,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the delays and the inconvenience caused when items listed as in stock were later found unavailable. This is not the experience we want for our customers.
We are actively working on improving our stock accuracy and notification process to ensure faster and more reliable deliveries. Your comments have been shared with our logistics team to help us make these improvements.
If you have any outstanding issues or need assistance with a recent order, please feel free to contact us directly at online-shopping@maxizoo.ie. We’d be happy to help.
Thank you for bringing this to our attention.
Regards,
Martin
Your Maxi Zoo Customer Service
Easy to order online
Easy to order online, prompt delivery. I buy my dog’s food & some toys regularly, no complaints whatsoever.
10 november 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Hi Amanda,
Thank you so much for your 5-star review! We’re delighted to hear that ordering online is easy and that your deliveries have been prompt. It’s great to know you regularly choose us for your dog’s food and toys – we truly appreciate your trust and loyalty.
If you ever need assistance or have any suggestions, we’re always here to help.
Best regards,
Martin
Your Maxi Zoo Customer Service
Unbelievably unprofessional
Unbelievably unprofessional. Staff was rude and not polite at all. Tropical fish rarely come healthy and usually die in the first week after buying.
16 november 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Val,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This is certainly not the level of service we aim to provide.
Could you please email us at online-shopping@maxizoo.ie with further details about your visit and the issues you encountered? This will allow us to investigate the matter thoroughly and take appropriate action.
Thank you for giving us the opportunity to improve.
Martin
Your Maxi Zoo Customer Service
Dog food delivered quickly
Dog food delivered quickly.
Price discount (sale) was appreciated.
They have noticeably improved their delivery packaging in recent months, with much less waste.
8 november 2025
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Rick,
Thank you for your fantastic review! We’re delighted to hear that your dog food was delivered quickly and that you appreciated the sale discount. It’s also great to know you’ve noticed the improvements in our packaging—we’re committed to reducing waste and making our deliveries more sustainable.
We truly value your feedback and look forward to serving you again soon!
Martin
Your Maxi Zoo Customer Service
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