I placed an order, received the confirmation email and waited for delivery. When it seemed to be taking longer than usual, I logged into my account only to discover that Maxi Zoo had cancelled the or... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Visited Maxi Zoo, Ballincollig, 6th July 2026. I was served by MEGAN who was extremely helpful and offered advice on various dog harnesses and halters. The store was spotless, staff were very frien... Se mer
Företaget har svarat
We had such a great experience at Maxi Zoo in Clearwater Shopping Centre, Finglas, thanks to Kelly. We came into the store in a complete panic because our dog, Milly, had just gone into heat and was d... Se mer
Företaget har svarat
I used to shop here regularly, things have changed now , the atmosphere is drab. We loved bringing Codi in to have a sniff around , the girls were always so lovely in there and would go the extra... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Maxi Zoo is Ireland's largest specialty pet retailer, offering everything you need for a happy and healthy pet. Our dedicated store teams provide personalized pet consultations and free weight checks to ensure your pets are healthy and happy. We offer pet grooming services in selected stores to ensure your furry friend looks their best! Check out our website for more information. Selected stores also sell fish, while all our stores nationwide carry a variety of fish products. With over 8,000 products, we have something special for every pet owner. Visit us in-store or shop online at Maxizoo.ie.
Kontaktuppgifter
3,1
Medel
387 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
credit where due ive had a few…
credit where due ive had a few badexoeriences but this time ordered 8/7 delivered 10/7
10 juli 2026
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Linda Whyte,
Thank you very much for taking the time to share your feedback with us.
We are delighted to hear that your recent experience met your expectations and that your order was delivered promptly within two days, as expected.
While we are sorry to learn that you have experienced some issues with us in the past, it is especially rewarding to know that this time everything went according to plan.
Your kind comments are greatly appreciated and will be shared with the relevant teams.
Feedback such as yours helps us continue improving our service and ensures that we recognise the efforts of those involved.
Thank you once again for your valued feedback and for choosing Maxi Zoo.
Kind regards,
p.p. Letizia
Your Maxi Zoo Customer Service
Very disappointing experience
I placed an order, received the confirmation email and waited for delivery. When it seemed to be taking longer than usual, I logged into my account only to discover that Maxi Zoo had cancelled the order. No email. No notification. Had I not checked, I would have waited forever.
Cancelling an order is understandable. Not informing the customer is not. After years of buying food and supplies for my dog and cat from Maxi Zoo, I'll be taking my business elsewhere.
6 juli 2026
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Monica,
Thank you for taking the time to share your feedback.
We sincerely apologise for the frustration caused by the cancellation of your order and for the lack of communication regarding this matter.
We fully understand how disappointing this must have been, particularly as a valued customer who has supported Maxi Zoo over the years.
We appreciate your feedback — whether it is a complaint or a compliment.
We would welcome the opportunity to review your experience further and assist you in a more suitable way.
Please contact us directly at online-shopping@maxizoo.ie or +353 21 601 9483, providing your order number and, if possible, the ticket number.
Alternatively, we can arrange a call-back. If you would like us to call you, please provide your phone number and suggest two suitable time slots.
Thank you in advance.
Kind regards,
p.p. Letizia
Your Maxi Zoo Customer Service
Top marks to Megan in Cork
Visited Maxi Zoo, Ballincollig, 6th July 2026. I was served by MEGAN who was extremely helpful and offered advice on various dog harnesses and halters.
The store was spotless, staff were very friendly, and there was a couple of dogs paying a visit.
There is a Maxizoo APP that Megan helped me download onto my phone which gave 10% discount off my first purchase.
I will definitely be back.
6 juli 2026
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Anne Twohig,
Thank you very much for your wonderful feedback regarding your recent visit to our Maxi Zoo store in Ballincollig.
We are delighted to hear that you had such a positive experience with us.
It is especially pleasing to know that Megan was able to assist you in finding the right products for your needs, as well as helping you download the Maxi Zoo App and benefit from the 10% welcome discount.
We are proud of our team members who go the extra mile to support our customers, and we will be sure to pass your kind comments on to Megan.
We are also delighted that you found the store clean, welcoming, and friendly.
Creating a pleasant environment for both pets and their owners is very important to us, so it is lovely to hear that this was reflected during your visit.
Thank you once again for taking the time to share your experience.
We truly appreciate your support and look forward to welcoming you back to Maxi Zoo in the near future.
Kind regards,
p.p. Letizia
Maxi Zoo Customer Care Team
We had such a great experience at Maxizoo Clearwater Finglas
We had such a great experience at Maxi Zoo in Clearwater Shopping Centre, Finglas, thanks to Kelly. We came into the store in a complete panic because our dog, Milly, had just gone into heat and was due to stay with a dog minder the following day, as we were going on holiday. Kelly was absolutely fantastic. She took the time to look at Milly and helped us find the perfect strap-on nappy in the right size. She was patient, knowledgeable, and incredibly kind, which really put us at ease during a stressful situation. Outstanding customer service – thank you so much, Kelly, for going above and beyond. You're a credit to the team!
8 juni 2026
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Elaine Smyth,
Thank you so much for sharing your wonderful experience at Maxi Zoo Clearwater Finglas. We’re delighted to hear how Kelly supported you during such a stressful moment. It’s fantastic to know she took the time to look after Milly, helped you find exactly what you needed, and made you feel at ease with her kindness, patience, and expertise.
Feedback like yours means a great deal to us, and we’re thrilled that Kelly’s outstanding customer service made such a positive impact. She truly is a credit to the team, and we’ll make sure your kind words reach her.
Thank you again for taking the time to write this. We’re so glad you left the store feeling reassured and well looked after.
Kind regards,
Your Maxi Zoo Customer Service
Maxizoo sligo
I used to shop here regularly, things have changed now , the atmosphere is drab.
We loved bringing Codi in to have a sniff around , the girls were always so lovely in there and would go the extra mile even giving him treats etc. Now all we face is rude unpleasantness and no interest whatsoever in our dog and no one there to welcome us in. Will probably avoid in future
13 juni 2026
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Isabel Mullane,
Thank you very much for sharing your feedback with us.
We sincerely regret that your recent experience in our store did not meet the standards you were previously accustomed to.
It is concerning to hear that the welcoming atmosphere you and Codi once enjoyed has changed, and that you encountered unpleasant behaviour during your visit. Please accept our sincere apologies for this. Every customer — and every pet — should feel appreciated and warmly received in our stores.
We will address this matter with the team to ensure that the level of service reflects the high standards we strive to uphold.
Please contact us directly at online-shopping@maxizoo.ie or +35 321 601 94 83, so that we can assist you in a more suitable and efficient way and resolve the inconvenience you experienced.
Kind regards,
Your Maxi Zoo Customer Service
The staff in maxizoo Dundalk Co.Louth …
The staff in maxizoo Dundalk Co.Louth are absolutely fantastic. The service I received was excellent.
30 juni 2026
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Customer,
Thank you so much for your wonderful feedback!
We truly appreciate your kind words about the Maxizoo Dundalk team. It’s great to hear that you received excellent service, and we’re delighted that our staff made such a positive impression.
If there’s anything else we can assist you with, we’re always happy to help.
Kind regards,
Your Maxi Zoo Customer Service
I have been ordering from Maxi Zoo for…
I have been ordering from Maxi Zoo for years but recently in the past few months every order has had something wrong. On two occasions I was sent the wrong item, other times they did not send the complete order. For my latest order even though everything arrived, one of the items a large bag of cat litter was torn open and looked to be sealed up with cellotape which did not hold and it spilled all over the box.
18 juni 2026
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Rose Toolan,
Thank you for your message. We are very sorry to hear about the repeated issues with your recent orders, especially after being a loyal customer for years.
We will review your case carefully and make sure the matter is resolved. Unfortunately, we did not find any notification from you regarding your latest order, but we will contact you to find a suitable solution to ensure your satisfaction.
Issues that involve a third party, such as packaging or delivery partners, will also be investigated so we can prevent similar problems in the future.
Thank you very much for your understanding, and once again we sincerely apologise for the inconvenience caused.
Kind regards,
Your Maxi Zoo Customer Service
Took my Dog to the Finglas Maxi Zoo for…
Took my Dog to the Finglas Maxi Zoo for Grooming & a De-shead . I don't know why I bothered I paid €90 for NOTHING , maybe a Brushing. I ll rang several times was Finally given an appointment to bring him back , when I arrived the was nobody in the Groomer's it was Closed. Someone who works there in Store said we are not on the list to be seen. As she had to cancel all appointments, she explained there would be no Groomers till next Friday. She reassured me the following Friday someone would contact me in relation to this , & the mistake would be resolved. Tried to call to resolve this matter, got no answer, no call back , I want this delt with ASAP.
29 maj 2026
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Andy,
Thank you for your feedback.
Please accept our apologies for the inconveniences. We could not locate any ticket of this issue, therefore we are kindly asking you to contact us via e-mail (online-shopping@maxizoo.ie) or phone (021 6019483) so that we can assist you further. Thank you for your cooperation in advance.
Kind regards,
Your Maxi Zoo Customer Service
Expect very long time to get you items
Almost every time I do an order, I receive one or more mails saying the items are sold out. I did the last order one week ago, I received two mails about sold out items and the parcel has not been sent yet.
19 juni 2026
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Claudia,
Thank you for your feedback. Please accept our apologies for the inconveniences.
We could not locate the ticket or your order, therefore we are kindly asking you to contact us via e-mail (online-shopping@maxizoo.ie) or phone (021 6019483) so that we can assist you further. Thank you for your cooperation in advance.
Kind regards,
Your Maxi Zoo Customer Service
The maxi zoo in Mahon cork had quite a…
The maxi zoo in Mahon cork had quite a disgusting aquarium section and had many dead fish that had even mould growing on the dead fish alongside with live fish in the same tanks. The plants were nice and all but the amount of dead fish was very off putting.
19 juni 2026
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear ARAN MCFALL,
Firstly, we would like to thank you for taking the time to contact us, and we would also like to apologise for the experience you described.
Please be assured that we take your concerns very seriously.
We kindly ask you to contact us directly at online-shopping@maxizoo.ie or +35 321 601 94 83, and to provide the ticket number if you have already reported this case to us, so that we can assist you in a more suitable way.
Kind regards,
Your Maxi Zoo Customer Service
No sign of delivery and items out of stock
We ordered 7 days ago, only this morning were we told that 2 thirds of our order was out of stock and they would be refunding us. No mention of when the order will actually arrive. When you try to sign in the page turns to German. Would give zero stars if possible, rubbish service.
15 juni 2026
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Thank you for your feedback. Please accept our apologies for the inconveniences. We could not locate your order, therefore we are kindly asking you to contact us via e-mail
(online-shopping@maxizoo.ie) or phone (021 6019483) so that we can assist you further. Thank you for your cooperation in advance.
Maxi zoo support is completely useless
Maxi zoo promises to deliver a package in 2-3 days, which is the only reason I bought there because it would arrive faster that where I usually shop (zooplus). And they managed to get my package delivered to another neighborhood (that I have never been to before). I contacted them as soon as I found out it was delivered to the wrong place, they said they’d call the delivery partner and try to get them to retrieve the package and deliver it to me on the same day and send me an email about it. They didn’t do anything, I didn’t receive any email. I then raised a ticket on the website. They also didn’t reply. I called again today and the guy just said he’s sorry and that I have to have patience and didn’t give me any dates of when the food is expected to arrive or anything. It’s my cats food we’re taking about. He needs to eat. I’m traveling tomorrow and now I have to go out of my way to go to a pet shop to get his food, which was precisely why I wanted to avoid when I ordered it online. I asked for the cancellation of the order and an refund and he didn’t let me cancel it. Now I don’t have my package, don’t have my money back and will have to go out to buy it. Contratulations to your support system, you’re completely useless. I’ll never shop with maxi zoo again.
12 juni 2026
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Thank you for your feedback. Please accept our apologies for the inconveniences. We could not locate the ticket, therefore we are kindly asking you to contact us via e-mail
(online-shopping@maxizoo.ie) or phone (021 6019483) so that we can assist you further. Thank you for your cooperation in advance.
Terrible experience with my recent…
Terrible experience with my recent order (#1530966317). Placed on June 3, 2026, but immediately faced delivery delays due to warehouse issues. On June 11, I was informed that items were out of stock. With nothing dispatched by June 14, I emailed to request a full cancellation. Despite my request, I received an invoice for the order later that same day. Extremely frustrating and poor communication. I would not recommend shopping here
14 juni 2026
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Thank you for your feedback. Please accept our apologies, as it was no longer possible to cancel the order.
Once you receive the package, you may either refuse delivery or return the item to us. In both cases, you will receive a full refund for your order. We contacted you in e-mail. Feel free to let us know if there is anything else we can do for you. Thank you for your understanding.
Shocking online service
Shocking online service, waited 9 days for my to stuff to arrive, only to find out that my whole order was cancelled on day 9.
Stay away!
11 juni 2026
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Thank you for your feedback. We apologise for the inconveniences. We are kindly asking you to contact us via phone +35 321 601 94 83 or e-mail online-shopping@maxizoo.ie, so that we can help you solve the issue. Thank you for your cooperation in advance.
Very disappointing customer experience
Very disappointing customer experience. I ordered cat food on 1st June and as of now I still even have not recieved a tracking number. Bogus promises by customer service. Contacted multiple times but nothing substantial out of the conversation. The customer service in my last call promised that the item will be delivered to me maximum by Tuesday 9th June but I did not even get a valid tracking. I have to collect the kitten tomorrow and I am not ready yet with food. Very unprofessional.
8 juni 2026
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Ishan Kaul,
Thank you very much for taking the time to share your experience with us. We are truly sorry to learn about the difficulties you have faced, particularly at such an important moment as preparing for your new kitten.
Due to an exceptionally high volume of orders, delays unfortunately occurred, and we would like to extend our sincere apologies for this. Please rest assured that we have taken every possible measure to ensure that your parcel reaches you as quickly as possible. Your complaint was forwarded immediately to the responsible teams, and the shipment has been prioritised accordingly.
We have now successfully identified your case. Your parcel is already on its way to you, and it is expected to be delivered today. An email containing the relevant delivery information has also been sent to you.
Once again, we are very sorry for the inconvenience and frustration this situation has caused. Your feedback is extremely valuable to us, and we remain committed to improving our processes to prevent similar issues in the future.
Thank you sincerely for your patience and understanding.
Kind regards,
Your Maxi Zoo Customer Service
Unacceptable
Like many reviewers here I’m appalled by the th service on the website. It states 1-3 working days for delivery but one week later and still not even a despatched email. The order was initially cancelled at the time it was too late to call then the order was partially cancelled due to an unavoidable item. Called today, and still no clear answer, I can’t wait any longer and I need to get the products in person so I requested a cancellation and refund only to be told it’ll be “looked into” which I have very little hope for. I had said I just won’t shop on their site but this is so beyond unacceptable at this point I won’t be shopping there at all.
8 juni 2026
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Sinéad Grant,
Thank you very much for reaching out and for sharing your concerns with us. I am truly sorry to hear about the difficulties you have experienced with your recent order, and I completely understand how upsetting and inconvenient this situation has been for you.
Please accept my heartfelt apologies for the delay, the unexpected changes to your order, and the lack of clear communication throughout the process. This is certainly not the standard of service we strive to provide, and I regret that your experience has been so disappointing.
I have forwarded your case to the responsible teams with high priority so that your cancellation and refund request can be reviewed and processed as quickly as possible. We will keep you updated, and you will receive confirmation as soon as the refund has been finalised.
Once again, I am very sorry for the inconvenience and frustration this has caused. Your feedback is extremely valuable to us, and we are committed to improving our internal processes to prevent similar issues in the future.
Thank you sincerely for your patience and understanding.
Kind regards,
Your Maxi Zoo Customer Service
MAXIZOO IRELAND-APPALLING ONLINE SERVICE
Appalling online service from MAXIZOO IRELAND. It takes in excess of five days to recieve goods (though the website says they deliver in 3 days). Deliver from Dublin/ Cork to Galway for heaven sake! The wrong number of cans were despatched...yes, you can guess, minus one can! Inability to count in the warehouse perhaps🤔 Then to top it all, 11 of the 17 cans of dog food that were delivered were dented. Wholly inadequate packaging. Finally, no comminucation from DPD to say they were on the way (the website says I would be contacted on dispatch). The DPD driver said Maxizoo did not forward my mobile number to them! So disappointed.
G. Fleming
6 juni 2026
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Mr. Ger Fleming,
Thank you very much for taking the time to share your feedback with us. We are truly sorry to hear about your recent experience.
We have located your case in our system, and I would like to assure you that we have already responded to you by email. As mentioned there, we have issued a refund for the missing item as well as for the damaged products.
Please accept our sincere apologies for the inconvenience caused by the delayed delivery. We fully understand how disappointing this must have been.
We are also sorry for the lack of communication from the courier. We have forwarded your comments to both our warehouse and our logistics partners so that the issues you experienced can be thoroughly reviewed and addressed.
Thank you again for bringing this to our attention. Your feedback is extremely valuable to us, and we are committed to improving our service.
Kind regards,
Your Maxi Zoo Customer Service
I will now be a repeat customer
I have ordered from Maxi Zoo cat & dog food at least twice over the past few months & will definitly use them again -no issues with purchase or delivery
1 maj 2026
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Joan O'Toole,
Thank you so much for your lovely feedback!
We’re delighted to hear that you’ve ordered from Maxi Zoo several times and that everything has gone smoothly each time. Knowing that you’re happy with our service and plan to shop with us again truly means a lot to us.
We look forward to welcoming you and your furry friends back again soon!
Kind regards,
Your Maxi Zoo Customer Service
Very poor service from Maxie zoo
Very poor service from Maxie zoo
They got the delivery address wrong, and after waiting a week I still have no dog food and no refund. I was promised a callback on Thursday, but nobody contacted me. I ended up having to ring four or five times myself.
I’ve wasted at least half an hour on the phone trying to sort out an order that should have been straightforward. They took my payment in seconds, but a week later I’m still waiting for both the dog food and the refund of around €30–€40.
Overall, a very frustrating experience. I wouldn’t bother ordering from them again.
12 maj 2026
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Glenn Kearney,
Thank you for taking the time to share your feedback. We have carefully reviewed your concern.
After reviewing your case, we found that the delivery could unfortunately not be completed due to an incorrect Eircode provided with the order. As soon as we became aware of the issue, our team contacted the shipping provider to try to resolve the situation; however, the address could no longer be changed at that stage.
Please note that we have already issued a full refund to your original payment method. In addition, as a gesture of goodwill and apology for the inconvenience caused, we have also provided a voucher for your next order.
We truly regret that this experience did not meet your expectations and appreciate your feedback, as it helps us improve our service.
Should you have any further questions, please do not hesitate to contact us from Monday to Friday from 9:00 a.m. to 6:00 p.m. via email online-shopping@maxizoo.ie or through the phone number +35 321 601 94 83 from Monday to Friday from 12:00 am to 4:00 pm.
Kind regards,
Maxi Zoo Customer Care
Never have any issues!
Never have any issues ordering from Maxi zoo. I can never find the dog food my dog loves anywhere else. Happy to continue ordered from them. Thank you
8 maj 2026
Omdöme utan inbjudan
Svar från MAXI ZOO IRELAND
Dear Fiona,
Thank you very much for your kind review and your continued trust in Maxi Zoo.
We are delighted to hear that you can always find your dog’s favorite food with us and that you are happy with our service. Your support means a lot to us.
Thank you again!
Kind regards,
Your Maxi Zoo Customer Service
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.