GLS Ireland Omdömen 

Excellent service and lots of contact regarding how/when delivery is expected and when items delivered. Top notch 👌

The "worst" experience I have ever had with a courier was with GLS. Despite being contacted via email and 'phone several times over a fortnight this company lied and failed to collect and deliver my bookings with them. I cancelled my orders and will never, ever deal with this crowd again. it is not a service, run by foreign workers who cannot communicate articularly in English and give excuses for non-delivery of goods! The "worst" so-called delivery servicw!!!

Being told we will deliver sometime today and arriving at 4pm. Do they think we can take a day off work to wait for a parcel. Nice driver but shocking delivery terms

Parcel was delivered very efficiently but the box looks like it was stood on. Thankfully the item wasn’t damaged but the driver also didn’t know what was inside! Very poor service

The package was destroyed at my house door and the item was out of the box

I had to send important legal documents from Limerick to Dublin. They were collected on Tuesday AM and not delivered by Friday afternoon. The only update from customer service was they were back at the depot. No reason given by the driver. The intended recipient has confirmed that he was there all day and available to receive documents. When I asked to speak to a manager, there was none available. Needless to say I will never be using this courrier company again. Totally unreliable and no accountability!!

One of the most unprofessional courier experiences I have had.

It has now been 18 days since I first started this return process, and GLS still has not collected my parcel from their own designated GLS drop-off point.
I have already paid for the courier service and physically handed the parcel over at the GLS Point. The shop itself has confirmed that GLS has not collected it, while the tracking continues to show no meaningful progress.

What makes this even worse is that this is not the first time this has happened to me with GLS. I previously had the same issue at another GLS drop-off location where the parcel was also not collected.

As a result, I currently do not have the product, I have not received my refund, and I am also out of pocket for the return courier fee for a service that GLS has still failed to perform.

For a logistics company, failing to collect parcels from your own official drop-off points is simply unacceptable. Customers should not have to repeatedly email and chase a courier just to get a parcel moved after already paying for the service.

Extremely poor reliability, communication and accountability.

On time, helpful and polite driver.

I haven't received my order and was at home when I got the email to say it was delivered

Paola listened and understood my issue, they escalated it to a manager and they were able to chase up a resolution. My package was delivered safely, thank you to the delivery person and to Paola for all the help.

Only half of my order was actually delivered to which I emailed them twice for an update as to when the rest of it would arrive to which I never got any reply at all but I did receive this email asking for a rating hoping the delivery went smoothly when it was literally only half done

Item left in a safe space inside the building with early notification of delivery, thank you.

There is no 0 star hence I have to mark it with 1. The parcel is hanging in Ireland since 2nd October and was finally scheduled to be delivered today, as I was informed throgh email. It has not arrived and there is no explanation why it was so. GLS in Ireland provides terrible service and this is not my first experience of such kind with this courier.
===
09/10/2026

I'd like to make my experience also public, besides replying directly to GLS.

1. I had an occasion to deal with GLS support early this year (6th January), after parcel for some other customer, ca. 20 km away from us, was delivered to us among our parcel. After a week of waiting without any response, knowing the content of the parcel since we also purchase from this pet supplier, I delivered it myself. So no, I will not waste more time on contacting GLS support, ever. I still have a copy of email sent, containing photo of the parcel label. Tracking in no longer available for it (YZZDXVVW), and rightly so as it was likely marked as lost.

2. Now back to our current issue. Tracking number for the parcel in question is YZZEPPIE. On Thursday, 8th, shortly after 9:00 I have received another email stating it will be delivered during the day. Since we had family event as well as the weather forecast was not great (rain) I called GLS and after waiting 15 minutes I finally got to a person and explained that we wish parcel to be delivered on Friday instead, due to mentioned circumstances. Our departure was delayed and while getting into car shortly after noon, I have noticed that the parcel was dumped on top of our gate pillar. If we had left half an hour earlier, it would be hanging there, in the rain whole day, and no doubt it would be broken to pieces. Maybe customers play secondary role in GLS' business?

3. There is another parcel, from the same supplier, which, well, went missing, tracking number YZZEPPGO. It is only 19kg parcel, so it is very easy to misplace or lose it in transit, wouldn't you say?

Efficient delivery service.

Extremely efficient. Very happy with the service

Paola helped me and she was excellent. Prompt, polite and reliable. Thanks Paola for your help.

Seventh consecutive delivery failure despite repeated complaints and assurances

I am extremely disappointed with my experience with GLS Ireland.

This is now the seventh consecutive occasion on which I have had to complain about essentially the same delivery problem. Despite previous complaints and assurances that the matter would be investigated and addressed, the exact same issue has happened again.

My parcels were once again left at the front gate rather than being delivered to my front door. On this occasion, they were left outside during torrential rain, and one of the boxes was badly damaged, with the cardboard packaging becoming extremely wet and effectively falling apart.

I am also disabled, which makes the repeated failure to make a reasonable attempt to deliver parcels to my front door particularly concerning.

There was also no proper notification from the driver that the parcels had been left at the gate.

What makes this especially frustrating is that I spoke to a GLS manager approximately one month ago and was specifically assured that the matter would be fully investigated and that the driver(s) would receive retraining. Despite that assurance, the very next delivery resulted in the same behaviour.

I have photographs documenting the latest incident and have formally escalated the complaint to GLS management. However, I have received no meaningful response to my latest letter.

At this point, my concern is not simply one bad delivery. It is the fact that seven consecutive complaints and previous assurances have apparently failed to result in effective corrective action.

What is important for people to know

If you are experiencing a similar problem with GLS Ireland, I would recommend keeping photographs and records of every delivery, including where parcels are left and their condition when received.

In my experience, repeated complaints and assurances that the matter has been "forwarded to the relevant team" have not resulted in the problem being resolved.

I believe customers should be able to expect parcels to be delivered appropriately, particularly where accessibility or disability is involved, and they should not have to repeatedly complain about the same basic delivery failure.

I am still waiting for GLS Ireland to provide a substantive response explaining what action was actually taken following my previous complaints, what happened after the manager promised an investigation and retraining, and what specific measures will prevent an eighth occurrence.

Seven consecutive failures is, in my view, far beyond an isolated delivery mistake.

The driver phoned me to arrange a place to leave my package as it was raining and there was nobody at home.
Very thoughtful of him, thank you.