They take no responsibility for delivering my product. Every day, i send them email, and then they send me an email claiming they are looking into the matter and will arrange for a solution very soon.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
GLS barely qualify as a courier company - in my area they barely deliver once a week and have lost valuable packages. Their customer service is designed to kick the problem as far down the line as hum... Se mer
Företaget har svarat
The delivery was left outside my front door for anyone to see. It would be super if drivers could be told not to leave parcels in plain open sight if someone doesn’t answer the door.
I had stupidly put the wrong county on the delivery address and the package was initially delivered elsewhere. Paola very helpfully raised a dispute, and I had the package within 24 hours. Thanks Paol... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Kontaktuppgifter
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Irland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3,2
Medel
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 65 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
very good thanks
19 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you so much for your kind words! We are delighted to hear that you are happy with your experience.
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Svar från GLS Ireland
Good morning,
Thanks a mill for sharing your wonderful feedback! We are glad to hear that you had such a great experience with our service and that your package arrived in good condition.
We appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Great delivery was on time
Great delivery was on time, driver rang the doorbell and placed my package in the front door. Thank you!
20 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
We are delighted to hear that your delivery was on time and that our driver took the care to ring your doorbell and place your package safely at your front door.
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Delivered to the wrong house and dropped at the bottom of the driveway.
Even 1 star is too much. Driver delivered it to the wrong house. Mistakes happen. However, this driver was too lazy to drop the parcel into the porch or at the doorstep. Instead he dropped it at the bottom of the driveway, 2 metres away from the road, everyone could have picked it up. It was sitting there for 5 hours until I got home from work. On top of that parcel was half opened. Absolutely unacceptable and abysmal delivery service. If I can I'll avoid GLS in future. There's no second chance after that.
20 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
We are truly sorry to hear about the delivery experience and the condition of the parcel, and we deeply appreciate you bringing this to our attention. Thank you so much for taking the time to share your feedback with us.
To help us look into this matter further and assist you properly, please reach out to us through our Trustpilot support form with your tracking details so our team can review this for you.
Warm regards,
GLS Ireland
Svar från GLS Ireland
Good morning,
We are delighted to hear that you experienced great service with us. Thank you so much for sharing your positive feedback!
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Quick delivery,polite delivery driver
Quick delivery,polite delivery driver
19 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you so much for sharing your positive feedback! We are delighted to hear that you experienced a quick delivery and found our driver to be polite.
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
They don't even deserve 1 star.
My experience with GLS Ireland has been extremely frustrating, from the missing parcel itself to the way I was treated when trying to resolve the situation.
My parcel was marked as out for delivery on Friday but never arrived, and the tracking information has not been updated since.
When I contacted customer service, I was told an investigation would be opened. When I called again the following day, I was told the investigation would take three days from that day, despite this not being explained during my previous call.
During that second call, the agent, Karolina, repeatedly spoke over me and misunderstood what I was saying. I was explaining that, on a previous occasion involving a different parcel, another GLS agent had told me she would message the driver to request delivery. Karolina insisted this had never happened and accused me of lying, despite my repeatedly clarifying that I was talking about a separate incident. She continued talking over me and needlessly verbally berating me before disconnecting the call.
I subsequently received an explanation from GLS Cork that my parcel had not been delivered because the road was closed. My road has not been closed. I asked GLS Cork Depot to provide details of the alleged closure, including when and where it supposedly occurred. I am still awaiting these details.
I also attempted to escalate the matter by email, only to encounter further difficulties, including an email address that rejected my message. When I raised the issue publicly on Instagram, GLS apologised and asked me to send my tracking details by direct message. However, their account settings prevented me from initiating a message, so I asked them to contact me instead. Comments on the post were then limited, leaving me unable to continue the discussion there (they do this here and on Facebook as well.. spoiler alert, there is no Trustpilot Support Form).
At every stage, I have had to chase GLS for information and try another channel to get someone to address the problem. The missing parcel is one issue, but the lack of clear communication and the treatment I received from customer service have made the experience considerably worse.
I expect a delivery company to deliver parcels, communicate honestly when something goes wrong, and treat customers with basic respect when they ask for help. Unfortunately, my experience with GLS Ireland has fallen well short of those expectations.
I am still seeking a clear explanation for the failed delivery, confirmation of when my parcel will arrive, and a proper response to my complaint about the customer service agent.
Edit: The same copied and pasted blurb. There's no such thing as a "Trustpilot Support form".
20 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you so much for taking the time to share your feedback with us. We are truly sorry to hear about the difficulties and frustration you have experienced, and we deeply appreciate you bringing this to our attention.
To help us look into this matter further and make things right for you, please reach out to us through our Trustpilot support form with your tracking details so our team can review this properly.
Warm regards,
GLS Ireland
Worst delivery company in Ireland
No matter how times I complain your driver still drops my package at the end of my driveway by the road in the rain where it always gets damaged. The most insulting part of it is that there is a sign there that specifically says to deliver packages to the house and not leave them in the road and he leaves the package right underneath the sign every single time. So as always if I could leave zero stars I would but I guess the worst I can do is one star.
19 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
We are truly sorry for the repeated damage to your parcels and the frustration this has caused. Thank you for bringing this to our attention.
To help us look into this matter and address it with our local operations team, please submit your tracking details and information through our Trustpilot support form so our team can assist you properly.
Warm regards,
GLS Ireland
Delivered on time in good condition
Delivered on time in good condition
Thank you!
19 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you for sharing your positive feedback! We are delighted to hear that your parcel was delivered on time and arrived in good condition.
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Driver very pleasant to deal with
Driver very pleasant to deal with
19 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
We are delighted to hear that you had a great experience with our driver and found them very pleasant to deal with. Thank you for sharing your positive feedback!
We appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
I’m dissatisfied with this company
I’m dissatisfied with this company, I’ve had a few deliveries done with them and the items did arrive which I can’t fault them for I’m just really dissatisfied with receiving emails at 6 or 8 in the morning saying the item is out for delivery and then by 7 pm there has been no sign of the delivery and it doesn’t get dropped off until days later. I just think the company needs to work on this going forward.
19 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are truly sorry for the frustration caused by misleading out-for-delivery notifications and the long delays before your packages actually arrive.
To help us look into these delivery timelines and share your experience with our operations team, please submit your tracking details and information directly through our Trustpilot support form so our team can assist you with this matter.
Warm regards,
GLS Ireland
Constantly deliver to the wrong address…
Constantly deliver to the wrong address and do not communicate to resolve the issue. 0/10.
19 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
We are truly sorry for the ongoing frustration caused by misdelivered packages and the lack of communication in resolving these issues. Thank you for bringing this to our attention.
To help us look into these recurring delivery errors and address this with our operations team, please submit your tracking details and information directly through our Trustpilot support form so our team can assist you with this matter.
Warm regards,
GLS Ireland
Regular updates on delivery times
Regular updates on delivery times
19 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you for sharing your positive feedback! We are delighted to hear that you were pleased with the regular updates on your delivery times.
We truly appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Excellent delivery,man was prompt and…
Excellent delivery,man was prompt and kind
19 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you for sharing your positive feedback! We are delighted to hear that you had a great experience with our delivery service and that our driver was prompt and kind.
We appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
I’m always absolutely delighted
I’m always absolutely delighted. I’ve had the same driver/courier for 10 years now, and he’s one of my favourite couriers. He’s always friendly, funny, helpful and lovely.
19 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you for sharing such wonderful feedback! It is fantastic to hear that your courier has been providing you with such friendly, helpful, and lovely service for a decade. We truly appreciate you taking the time to leave a review and look forward to many more great deliveries to come!
Warm regards,
GLS Ireland
Svar från GLS Ireland
Good morning,
Thank you for sharing your positive feedback! We are thrilled to hear that everything went great and that your delivery arrived right on time.
We truly appreciate your recommendation and look forward to delivering for you again soon!
Warm regards,
GLS Ireland
Excellent fast delivery I'm very pleased
Excellent fast delivery I'm very pleased
19 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you for sharing your positive feedback! We are delighted to hear that you experienced fast delivery and that you are very pleased with our service.
We appreciate you taking the time to leave a review and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Unprofessional delivery service
In my experience GLS are the worst delivery company. They have failed to delivery any item I have purchased. I have had to collect my items at random neighbours (and I live in the country side) where they have been delivered to. The last item has been lost which I am still trying to follow up and get refunded. In the future I will be requesting the name of the delivery company before I purchase an item so that I can avoid using this company.
20 september 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are truly sorry for the frustration and difficulties you have experienced with your deliveries and the ongoing issue with your missing item.
To help us investigate this further and assist you properly with your refund and parcel, please submit your tracking details and information through our Trustpilot support form so our team can look into this for you.
Warm regards,
GLS Ireland
Adding to my previous review
Adding to my previous review, I'm still not impressed about the fact that I got an email that my order was delivered on the night of 16th Oct, when it wasn't.
Although, the order got delivered the following morning at about 12ish, and when I asked the courier he said he didn't know about the email that it was from the office.
Why mislead your customers?
I was prompted to write the review cos I have had similar encounter with a few different services before.
I'm going to delete the first review, and I have another parcel on the way with you.
If it's delivered without any misleading message, you get a favourable review in return.
Thanks.
19 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good afternoon,
Thank you for the update. We are glad your parcel arrived the following morning, but we completely understand your frustration regarding the misleading delivery notification sent the night before.
We will share your feedback with our operations team to prevent this from happening with your upcoming delivery, and we appreciate the opportunity to earn a more favourable review.
Warm regards,
GLS Ireland
I didn’t received my parcel
I didn’t received my parcel, the gls delivery have to contact before hand and snapshoot the parcel when they drop the package at our doorstep. I have lost my parcel which is I paid dearly!!!
16 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are truly sorry to hear that your parcel has not been received, especially given how valuable it was and your expectation for a photo confirmation and advance contact.
To help us investigate what happened with this delivery and look into the driver's drop-off details, please submit your tracking information directly through our Trustpilot support form so our team can address this urgently with our operations network.
Warm regards,
GLS Ireland
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