Didn't realise it was GLS couriers untill after I had purchased items online ... Due to past bad experiences I was horrified... Thinking the worst ... But I have to say was pleasantly surprised ... De... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Yet another bad experience from GLS. My parcel was due today. Tracking said it would be delivered sometime today and then changed to 'The parcel could not be delivered as further address information i... Se mer
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Absolute shit customer service! The person on the phone was rude and didnt let me speak. The delivery was not supposed to happed today so I had to plan my whole day so I am at home when they deliver t... Se mer
Delivery driver delivered my parcel to my place of work on 2nd floor. I was worried all day as my previous delivery with GLS was left on the ground floor wedged behind the banister in a very busy buil... Se mer
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Företagsinformation
Skrivet av företaget
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Kontaktuppgifter
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Irland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3,1
Medel
3 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 59 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
once in transit delivered quickly
31 augusti 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good afternoon,
Thank you for your feedback! We are glad to hear that your parcel was delivered quickly.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Six times in a row
Six times in a row, drivers have dumped my packages by the front gate—miles away from my actual front door—without even bothering to knock. Because these deliveries contained food, they were left out in the sun to spoil or be stolen. I'm Disabled and I’ve had to struggle carrying these heavy boxes inside myself, essentially doing the driver’s job for them.
Every time I contact customer service with photo evidence, I get the exact same generic response: "Thanks for bringing this to our attention, we value your feedback..." It’s meaningless automated rubbish. I asked for my issue to be escalated to management, and my recent emails have been completely ignored. They clearly do not care about their customers. Avoid at all costs.
DO NOT US THIS COMPANY they do not value its cumsomers at all they do not care
25 augusti 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
We are deeply sorry for this recurring issue with your deliveries, especially given that you are living with a disability and had to struggle with heavy boxes. This is certainly not the standard of service we aim to provide, and we understand your frustration regarding previous responses.
Please reply to our Trustpilot request with your tracking details so our management team can investigate this with the local depot and ensure it is resolved.
Warm regards,
GLS Ireland
My hello fresh box was damaged
My hello fresh box was damaged and one of the bags inside (with raw chicken) was burst.
27 augusti 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
We are very sorry to hear that your HelloFresh box arrived damaged and that one of the ingredient bags was burst. We understand how concerning and disappointing this is.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this issue immediately.
Warm regards,
GLS Ireland
My parcel was delivered on time in…
My parcel was delivered on time in perfect condition.
28 augusti 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that your parcel was delivered on time and in perfect condition.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
2 weeks and still no show…
It seems like the parcel is never going to arrive.
2 weeks and still no show.
It's not good enough. Deliveries from abroad take less time to arrive.
29 augusti 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
We apologise for the delay and understand how frustrating it is when a parcel takes two weeks and has still not arrived. We appreciate you bringing this to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this further.
Warm regards,
GLS Ireland
Svar från GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you experienced excellent service with us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Svar från GLS Ireland
Good morning,
Thank you for the kind words! We are glad to hear our drivers provided a friendly service and will be sure to pass along your compliments to the team.
Warm regards,
GLS Ireland
Everything was great
Everything was great. The shop told me the expected delivery date was on Monday, but on Friday I got an email that my package was out for delivery. Very organized and best communication. I also got a confirmation delivery email. Thanks!
28 augusti 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that your package arrived earlier than expected and that you were pleased with our communication and delivery updates.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
From first email to delivery everything…
From first email to delivery everything was perfect
28 augusti 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that everything from your initial email to the delivery was perfect.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Parcel was left outside the front door…
Parcel was left outside the front door on public footpath without letting me know (no text message or phone call from the driver), and I am living by the main road. Anyone could take it as they have walked by. I had no chance to ask to leave it with neighbours or the petrol station just around the corner.
28 augusti 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
We understand your concern regarding the delivery placement and the worry this causes for the safety of your parcel. We appreciate you bringing this to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can review this delivery procedure with the driver.
Warm regards,
GLS Ireland
Early but no consideration
got my delivery earlier than expected which is nice but they left it right in front of the door where it could get stolen when I was not home instead of placing it somewhere hidden. Not happy with that
28 augusti 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
We understand your concern regarding the delivery placement and the worry this causes for the safety of your items when you are not home. We appreciate you bringing this to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can review this delivery procedure with the driver.
Warm regards,
GLS Ireland
Everything was great
Everything was great, just as I was told in the email.
Thank you
28 augusti 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that everything went smoothly and matched the details in your email.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Great service highly recommended
Great service highly recommended
28 augusti 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you for your fantastic feedback and recommendation! We are delighted to hear that you experienced great service with us.
We appreciate your support and look forward to your next delivery!
Warm regards,
GLS Ireland
I am very pleased with the fast answer…
I am very pleased with the fast answer of Karl Radford and engagement for solving my issue.
26 augusti 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that Karl provided a fast and engaging response to help resolve your issue.
We will certainly pass along your kind compliments to him and the rest of the customer service team.
Warm regards,
GLS Ireland
Just left at the door
All contents were in good condition but the box was just left outside the door for everyone to see. This is clearly a risk and I don't understand why couriers do this. I would not send anything with GLS because of this for fear of theft .
28 augusti 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
We understand your concern regarding the delivery placement and the worry this causes for the safety of your items. We appreciate you letting us know about this experience.
Please reply to our Trustpilot request with your tracking details so our customer service team can review this delivery procedure with the driver.
Warm regards,
GLS Ireland
Svar från GLS Ireland
Good morning,
Thank you for your feedback! We are glad to hear that your parcel was delivered on time.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Order 2 days late and still no sign
Order 2 days late and still no sign
Of it
28 augusti 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
We apologise for the delay and understand how frustrating it is when a parcel does not arrive when expected.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this further.
Warm regards,
GLS Ireland
great over all experience
28 augusti 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that you had a great experience with us.
We appreciate your support and look forward to your next delivery.
Warm regards,
GLS Ireland
Customer service was great I was…
Customer service was great I was speaking to a Charley today she was absolutely brilliant very chatty and helped me a lot with tracking my parcel and helped me to understand about my inquiries today thanks so much Charley !!
28 augusti 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that Charley provided brilliant support and helped you clearly understand your tracking enquiries today.
We will certainly pass along your kind compliments to her and the rest of the customer service team.
Warm regards,
GLS Ireland
Took far too long to arrive
Took far too long to arrive. Since M&M moved to these guys delivery times have doubled.
28 augusti 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
We apologise for the delays and understand how frustrating it is when a parcel takes longer than expected to arrive. We appreciate you bringing this to our attention.
Please reply to our Trustpilot request with your tracking details so our customer service team can investigate this further.
Warm regards,
GLS Ireland
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