They take no responsibility for delivering my product. Every day, i send them email, and then they send me an email claiming they are looking into the matter and will arrange for a solution very soon.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
GLS barely qualify as a courier company - in my area they barely deliver once a week and have lost valuable packages. Their customer service is designed to kick the problem as far down the line as hum... Se mer
Företaget har svarat
The delivery was left outside my front door for anyone to see. It would be super if drivers could be told not to leave parcels in plain open sight if someone doesn’t answer the door.
I had stupidly put the wrong county on the delivery address and the package was initially delivered elsewhere. Paola very helpfully raised a dispute, and I had the package within 24 hours. Thanks Paol... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Kontaktuppgifter
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Irland
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3,2
Medel
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 65 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Don't live up to their own standards
I ordered my pet food through a site that delivered through GLS. The parcel is dropped at the door and the driver heads off no knock or ring on the bell. If someone isn't in the parcel can sit openly on the doorstep until someone comes home. GLS claims the following
The Missed Delivery Process
1. Left with a Neighbour: The driver will first attempt to find a nearby neighbour who is willing to accept and sign for your parcel.
2. Dropped at a GLS ParcelShop: If no neighbour is available, the courier will divert the package to the nearest GLS ParcelShop (usually a local convenience store or service station). It will be held there for 9 working days for you to collect with a valid photo ID.
3. Returned to the Depot: If there is no ParcelShop nearby or if the parcel is too heavy (over 20–30kg), it goes back to the local central depot. A second delivery attempt is automatically scheduled for the next working day.
4. Notification Card: In all cases, the driver will leave a physical notification card at your door with details on where your package is or your tracking
This does not match with reality. I have ordered through this site for almost a year on a bi weekly basis. Most times I have been home I answer the door to a ring to see the van pulling away before ive opened the door. There has never been a notification card rather the package has been left of the doorstep. Today there was someone home when the delivery happened and I had to let them know to check the doorstep when I got the app notification otherwise the package would have sat unsecured. If I had a choice I wouldn't choose GLS
29 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good afternoon,
We are very sorry to hear about your experience regarding the delivery process and the way your package was left. Thank you for bringing this to our attention.
To help us look into this matter further and address it with our local depot and driver team, could you please reach out via our Trustpilot support form with your tracking details?
Warm regards,
GLS Ireland
Abysmal service
Abysmal service. Paid €17 to return an item of clothing. Dropped it to the pick up depot and 2 weeks later, it is showing as still not picked up. I am now outside the period for claiming a refund but also cannot retrieve the package from the depot! So no goods, no refund and €17 for a return service that never happened.
6 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are very sorry to hear about your experience regarding your return and the difficulties you have faced with your package.
To help us look into this matter further and investigate what happened with our depot team, could you please reach out via our Trustpilot support form with your tracking details?
Warm regards,
GLS Ireland
Package not received
Package not received. E-mailed to confirm but not response
27 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good afternoon,
We are very sorry to hear that you have not received your package and that you are still waiting for a response to your email. Thank you for bringing this to our attention.
To help us track down your parcel and look into this with our local depot team, could you please reach out via our Trustpilot support form with your tracking details?
Warm regards,
GLS Ireland
The worst courier company
5 separate days I received notification of my delivery being delivered on that day and notification in the evening saying it couldn't be delivered because my reception was closed. Rubbish! I was in all day so no attempt was made to deliver. They should quit . Not fit for purpose
27 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We are very sorry to hear about the repeated delivery failures and the frustration regarding the status updates while you were home.
To help us look into what happened and investigate this matter with our local depot manager and driver team, could you please reach out via our Trustpilot support form with your tracking details?
Warm regards,
GLS Ireland
This is the 3rd delivery from GLS and…
This is the 3rd delivery from GLS and the 2nd time the driver left the package leaning against my door. It’s an old door with a draft panel so anything in front of it blocks the door. First time it happened I had to climb out a window to get out of my house because the placement of the package meant my door would not open. Second time I managed to flag a lady down on the street who moved the box for me. Please do better.
23 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
We are very sorry to hear about your experience with how the package was placed during your recent deliveries, and the difficulties it caused you. Thank you for bringing this to our attention.
To help us investigate this matter properly and address it with our local depot and driver team, could you please reach out via our Trustpilot support form with your tracking details?
Warm regards,
GLS Ireland
GLS are hands down the worst delivery…
GLS are hands down the worst delivery service in Europe, multiple delays, zero communication. They say my parcel was delayed due to bad weather in Germany, it’s been sitting in Germany over a week and the weather reports contradict the lies of their customer service team. Truly pathetic. Delivery via pidgeon would be quicker and have better communication
28 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are very sorry to hear about the ongoing delays with your parcel and the frustration regarding the updates you received.
To help us look into the tracking status and investigate this further with our network and local depot teams, could you please reach out via our Trustpilot support form with your tracking details?
Warm regards,
GLS Ireland
Efficient and fast
27 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you so much for your wonderful feedback! We are glad to hear that you experienced efficient and fast delivery with us.
We truly appreciate you taking the time to share your experience and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Svar från GLS Ireland
Good morning,
We are thrilled to hear that you had a great experience with our service. Thank you so much for your wonderful feedback!
We truly appreciate you taking the time to share your thoughts and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Prompt and secure
Prompt and secure, excellent service again by GLS . Thank you
27 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you so much for your wonderful feedback! We are glad to hear that your delivery was prompt and secure, and we truly appreciate your continued trust in GLS Ireland.
We look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Courier was lovely and timing was…
Courier was lovely and timing was great. No damaged boxes which is always a worry with Christmas presents! Thanks!
27 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you so much for your wonderful feedback! We are glad to hear that your courier was lovely and that your Christmas presents arrived right on time and in perfect condition.
We truly appreciate you taking the time to share your experience and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Very friendly delivery driver
27 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you so much for your wonderful feedback! We are glad to hear that your delivery driver was so friendly. We will be sure to pass along your kind words to him!
We truly appreciate you taking the time to share your experience and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
GLS service
Parcel with GLS for 5 days before it allegedly was delivered , no package, recieved email an hour after they said it awas dropped with my initial signed on it (i signed nothing ) Entered then into to and fro with gls services to which they described situation as dispute to which they need to go and look at the definition of the word , No dispute they lost my package and as today is the last day of dispute process it is now defined as gone and i have to go back to original vendor . Not the first time with this crew but anywhere i see a vendor offering them as courier i will avoid or try to seek a different way of dispatch
Rob D18
20 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are very sorry to hear about the difficulties you experienced with your delivery, the missing package, and the frustration during the dispute process.
To help us investigate this further with our local depot manager and review what happened, could you please reach out via our Trustpilot support form with your tracking details?
Warm regards,
GLS Ireland
Terrible Courier Service
The items were delivered to the wrong building and effectively left on the street. It was by the grace of god we discovered it by accident. No text or email confirmation that the items had supposedly been delivered. Not a courier company to use if you value your customers.
21 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
We are very sorry to hear that your items were delivered to the wrong building and left unattended, and that you did not receive a delivery confirmation. Thank you for bringing this to our attention.
To help us investigate this with our local depot and driver team, could you please reach out via our Trustpilot support form with your tracking details?
Warm regards,
GLS Ireland
I was satisfied
I was satisfied, everything went faster than expected. Thank you more
20 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you so much for your wonderful feedback! We are thrilled to hear that you were satisfied and that everything arrived even faster than expected.
We truly appreciate you taking the time to share your experience and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
In time
In time, at the time it was supposed, with tracking. Excellent.
23 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you so much for your wonderful feedback! We are thrilled to hear that your parcel arrived right on time as expected, and that you found our tracking useful.
We truly appreciate you taking the time to share your experience and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
This company has improved considerably…
This company has improved considerably in recent times. I order from M&M and it's M&M that can be slow in getting the parcel to GLS but when GLS recieve the parcel it's delivered to me in 24 hours.
23 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you so much for your fantastic feedback! We are thrilled to hear that you have noticed a positive improvement in our service and that once we receive your parcels from M&M, they are reaching you within 24 hours. We will be sure to share your kind words with our operations and delivery teams!
We truly appreciate you taking the time to share your experience and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
very good got it early in the morning…
very good got it early in the morning before i left the house highly recommended
23 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you so much for your wonderful feedback! We are thrilled to hear that you received your parcel early in the morning before heading out.
We truly appreciate you taking the time to share your experience and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Amazing delivery arrived in exceptional…
Amazing delivery arrived in exceptional conditions
23 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you so much for your wonderful feedback! We are glad to hear that your delivery arrived in exceptional condition.
We truly appreciate you taking the time to share your experience and look forward to delivering for you again soon.
Warm regards,
GLS Ireland
Svar från GLS Ireland
Good morning,
We want to investigate what happened, but we will need a bit more information to look into it. Thank you for bringing this to our attention.
Could you please reach out via our Trustpilot support form with your tracking details so our local depot and driver team can review this for you?
Warm regards,
GLS Ireland
Good evening
Good evening. I am not at all happy with how the package was delivered. They marked it as "delivered," but there was nothing there. I went outside to look, and they had just tossed the package on the ground in front of my neighbor's door. What the hell is this supposed to be? 🤬🤬🤬 And this isn't the first time.
23 oktober 2026
Omdöme utan inbjudan
Svar från GLS Ireland
Good morning,
Thank you for bringing this to our attention. We are looking into this matter with our team to investigate why your package was left at a neighbour's address.
To help us review this properly and address it directly with our local depot manager and the driver involved, please reach out via our Trustpilot support form with your tracking details.
Warm regards,
GLS Ireland
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