I’m switching supplier for good because my money was taken almost two weeks ago, having to chase order since end of last week, spammed with emails asking ‘How did we do?’ ‘How did we do?’ ffs and then... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
If I could give no stars I would, the delivery is never on time 3 to 6 working days is an out and out lie. My dog is on medicated food and for the second time in a few months they have cancelled my... Se mer
I order 14kg bags of food which are delivered to my doorstep saves me lugging heavy bags to my car etc. they offer discounts, repeat orders or buy again options which are very helpful.
The speed of delivery was fine but the delivery was shocking, the parcel was dropped inside my garden gate, bearing in mind we were at home, the driver didn't have the decency to open the gate to deli... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
zooplus - your pet shop with pet supplies and pet products for cats and dogs in UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cage, aquarium, aquatics.
Kontaktuppgifter
Irland
- zooplus.ie
2,3
Dålig
890 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent availability of stock and…
Excellent availability of stock and choice. Excellent to receive discounts and excellent special offers. Reliable and trustworthy
28 januari 2026
Omdöme utan inbjudan
Svar från zooplus.ie
What a lovely review, Theresa – thank you so much for sharing it!
I’m really happy to hear that our product range, stock availability, and special offers are hitting the mark for you. Knowing that you see us as reliable and trustworthy genuinely means a lot – that’s exactly the experience I want our customers (and their pets!) to have.
Thanks again for choosing zooplus and for recommending us.
Team zooplus
Order arrived too late!!!
22 januari 2026
Omdöme utan inbjudan
Svar från zooplus.ie
Hi Ewa,
Thank you for taking the time to leave your review — I’m really sorry to hear that your order reached you later than expected. I know how frustrating it is when deliveries don’t arrive on time, especially when you’re counting on them.
I’ve tried to locate your details in our system, but unfortunately I wasn’t able to find anything based on the information provided here. As Trustpilot is a public platform, I can’t access or discuss account specific information, but if you could kindly reach out to our customer care team via https://www.zooplus.ie/contact_form/ or follow up on any existing communication, and mention your review, we’ll be able to look into this properly and help you further.
Thank you again for bringing this to our attention — I hope we’ll have the chance to make this right for you.
Team zooplus
Every order I place with Zooplus has…
Every order I place with Zooplus has the same issue. I order, it’s marked as “in delivery”, and then nothing happens. No tracking updates, no courier details, no estimated delivery date.
Despite advertising 3–6 working day delivery, orders to Northern Ireland regularly take 2–3 weeks. The only time the order actually starts moving is after I contact customer service to ask where it is. This has happened with every single order.
There is no warning at checkout about extended delivery times for Northern Ireland, and no proactive communication when delays occur. Customers are left chasing orders they’ve already paid for.
Zooplus needs to either be honest about delivery times to Northern Ireland or improve their logistics and communication. The current system is misleading and frustrating and completely lacks any consideration for their customers. Do you not see the score here and yet you’re doing NOTHING to address for customer’s issues!
Oh, and my ticket number is; 29816646. Incase I get hit with ‘I can’t find your details’ load of excuses they seem to use to insinuate that certain reviews are false. 🙄
7 februari 2026
Omdöme utan inbjudan
Svar från zooplus.ie
Hi Bronagh,
Thank you for taking the time to share such a detailed review – I’m genuinely sorry that you’ve had to deal with this on every order. That’s not the level of reliability or transparency you should expect from zooplus.ie, especially when you’re depending on us for your pets’ supplies.
Thank you as well for sharing your ticket number (29816646). I’ve used this to locate your details in our system: for privacy reasons I can’t discuss the specifics of your account here on Trustpilot, but I’ll make sure our team follows up with you directly through our official channels to review what has happened with your recent orders and to see what we can do to put things right.
I’m also sorry that some of our past responses – either here or elsewhere – have come across as excuses such as “we can’t find your details”. When that happens, it’s not to suggest a review is false; it’s usually because the information visible on Trustpilot isn’t enough for us to safely locate the correct account. In your case, you’ve kindly provided your ticket number, which has allowed me to identify your details and ensure your case is followed up properly.
Thank you again for raising this so clearly –I really hope we can use this to restore some of your confidence in us.
Team zooplus
Not Irish, despite the .ie domain
First of all, despite the name zooplus.ie ARE NOT an Irish company.
I have no interest in shopping pet food from abroad, as I can get it easily here. I believe this company deliberately sets out to mislead people over this.
Secondly, I placed my first order on Jan 22nd, and still have not received the goods by the 7th February. I placed my order because the website said it would take 3-5 days.
And lastly, I signed up the repeat order (as I didn't realise any of the above) and they just tried to charge me for my second order BEFORE the first order arrived.
Stay away, spend your money elsewhere and with less deceitful practices.
22 januari 2026
Omdöme utan inbjudan
Svar från zooplus.ie
Hi Barry,
Thank you for taking the time to share your experience – I’m really sorry that your first order with zooplus.ie has left you feeling misled and frustrated.
I completely understand why the .ie address gave you the impression that this was an Irish-based company. zooplus.ie is our dedicated shop for customers in Ireland, but the company and our logistics centres are based elsewhere in the EU, which means orders are dispatched from abroad. There is absolutely no intention to deceive, and I’m sorry this wasn’t clearer when you placed your order.
I’ve located your details in our system and I’d genuinely like to resolve this with you directly – as we cannot discuss individual cases publicly on this platform, we will communicate with you via our official channels.
Thank you again for your feedback – it really does help us improve your experience with us.
Team zooplus
Svar från zooplus.ie
What a joy to read such enthusiasm! Thank you for sharing this lovely burst of positivity – it truly brightened the day.
Your kind words mean a lot, and I’m grateful you chose to spread the love so openly.
Team zooplus
Zooplus used to be amazing
Zooplus used to be amazing — fast processing and reliable delivery — which is why I’ve been a loyal customer for years. Unfortunately, my last few orders have taken over a week just to process before even being shipped.
This is really stressful as my elderly cat relies on his specific food, which isn’t available in Ireland. The tracking information hasn’t been very clear, and GLS in Ireland has proven to be quite unreliable.
It’s a real pity because Zooplus offers such a fantastic range of products at good prices. I really wish they would improve their processing times or, at the very least, clearly communicate when orders are delayed so customers can plan ahead.
3 februari 2026
Omdöme utan inbjudan
Svar från zooplus.ie
Hi Michelle,
Thank you for taking the time to share this, and for sticking with zooplus.ie for so many years – it really does mean a lot.
Your comments are really valuable. Delivery reliability and transparency are crucial, especially for customers who are buying essential items, so I’m very grateful you’ve highlighted this so clearly. Feedback like yours is passed on to the relevant teams so they can review both processing times and how shipment updates are communicated for Irish orders.
It’s also lovely to read that you still see us as offering a fantastic range at good prices – thank you for recognising that. I really want your overall experience to match the quality and value you see in our products, and your suggestion about clearer communication when delays occur is spot on. Being upfront about timing so customers can plan ahead is something I know we need to keep improving.
Thank you again for your balanced and constructive review, and for being such a loyal customer. I really hope we can regain your full confidence in our service.
Team zooplus
Service continues to deteroriate
Had been using Zooplus for a long time & then in 2023 something changed.
Delivery times got longer & longer as well as the customer service becoming less effective.
Delivery times quoted are never adhered to & blame is placed on everyone except Zooplus.
VetPetNI is a much better option if you need your product quickly, with good communicaiton & customer service.
14 januari 2026
Omdöme utan inbjudan
Svar från zooplus.ie
Hi Jim,
Thank you for taking the time to share your experience with zooplus.ie and for sticking with us for so long before things started to go wrong.
I’m genuinely sorry to read how much your experience has changed since 2023.
I completely understand how frustrating the issues you describe are. I’m also particularly troubled by your feeling that the responsibility is being pushed onto everyone except zooplus – it would be fantastic if we had the opportunity to review how your queries to our support team, if any, have been addressed and see if we can do any better.
Unfortunately, I couldn’t locate your account details based on the information provided here. For privacy reasons, we can’t resolve individual cases on Trustpilot, but if you could reach out to our customer care team via https://www.zooplus.ie/contact_form/ and reference your review, we’d be happy to look into this further and assist you. Alternatively, you can share your customer/order ID here, as that is a safe thing to do.
If you do decide to get in touch, we’d really like the chance to review what’s been happening with your recent orders, the delivery timelines you’ve been given, and how your enquiries were handled, so we can see what went wrong and where we need to fix things.
Thank you again for your honest feedback, Jim – I’m genuinely sorry that your experience has come to this point, and I hope we’ll have an opportunity to make things better for you and your pets.
Let down once again by their rubbish…
Let down once again by their rubbish delivery service. The tracking system does not work. So.. you get an email saying that the package has left the warehouse and then nothing until GLS put it into their system. This usually happens AFTER it has been delivered or, to be more accurate, left at the door.
3 februari 2026
Omdöme utan inbjudan
Svar från zooplus.ie
Hi Frankie,
Thanks for taking the time to share your experience — I’m really sorry to hear how frustrating this has been for you.
I completely understand how disappointing it is when tracking updates go silent and the parcel ends up being left at the door without any proper notice.
Unfortunately, I wasn’t able to locate your account details based on the information provided here. As Trustpilot is a public platform, I can’t look into individual orders from here, but if you could get in touch with our zooplus.ie customer care team via the link below, or follow up on any existing communication — and simply reference your review — we’ll be more than happy to look into this properly for you:
https://www.zooplus.ie/contact_form/
If you prefer, you can also share your customer or order ID here, which is perfectly safe to do, and we can take it from there.
Thank you again for bringing this to our attention — we’d genuinely like to help get this sorted for you.
Team zooplus
you wouldn’t want to be in a rush with…
you wouldn’t want to be in a rush with ur food anyway. Delivery has been taking weeks i ordered cat food 3 weeks ago and only got an email saying the order is accepted sort out the delivery cause everything else is grand
3 februari 2026
Omdöme utan inbjudan
Svar från zooplus.ie
Hi Smoothie Bowl,
Thank you for taking the time to share your experience with zooplus.ie.
I’m really sorry to hear how long you’ve been waiting for your cat food.
It’s great to hear that you find everything else “grand”, but I completely understand that delivery delays can overshadow the rest of the service. We’d genuinely like to understand what went wrong with this order, review the timelines, and see what can be improved going forward.
Unfortunately, I haven’t been able to find your customer details or order based on the information provided here on Trustpilot. As this is a public platform, I’m not able to look into individual accounts or resolve specific cases directly in this space for privacy reasons. If you could please contact our customer care team via the zooplus.ie contact form (https://www.zooplus.ie/contact_form) or follow up on any existing communication, and reference this review, we’ll be very happy to investigate what happened and help put things right.
Alternatively, you can safely add your customer or order ID in an update to this review so that we can try to locate your account more easily.
Thank you again for your feedback about delivery times – it’s really helpful for me and the team to see where things are falling short so we can work on making the service quicker and more reliable.
Team zooplus
I can't believe that the customer…
I can't believe that the customer service and delivery is so bad! The website says 2-3 days, and for three months in a row it's been about 20 days late!! Cancelling now. Do not order from this company if you're under any time pressure.
2 februari 2026
Omdöme utan inbjudan
Svar från zooplus.ie
Hi Sarah,
Thank you for taking the time to share your experience with us — I’m really sorry to hear how frustrating these repeated delays have been for you.
What surprises me the most, however, is what you are reporting about the our assistance to you that has not met your expectations and, with your help, it would be great if we had the possibility to put things right.
Unfortunately, I haven’t been able to locate your account based on the information provided here. As Trustpilot is a public platform, I’m unable to look into individual orders directly, but I’d really like to help get to the bottom of this for you. If you could reach out to our customer care team via:
https://www.zooplus.ie/contact_form/
or follow up on any existing communication, and reference your review, we’ll be able to check what’s been happening with your recent deliveries and assist you properly.
If you prefer, you can also safely share your customer or order ID here on Trustpilot — that would allow me to find your details and follow up more quickly.
Thank you again for bringing this to my attention, and I truly hope we can turn this experience around for you.
Team zooplus
Delivery took a very long time
Delivery took a very long time. Customer care were helpful once I contacted them but I would think twice before ordering again as delivery took over ten days.
29 januari 2026
Omdöme utan inbjudan
Svar från zooplus.ie
Hi Rachel,
Thank you for taking the time to share your feedback with us. I’m really sorry to hear that your delivery took so long to reach you .
I’m glad to hear that our Customer Care team were able to help once you got in touch, though I appreciate this doesn’t undo the inconvenience caused by the delay.
I wasn’t able to locate your details in our system based on the information available here, so if you’d like me to look into what happened with that specific order, could you kindly reach out to our Customer Care team with your order number? You can contact us via:
https://www.zooplus.ie/contact_form/ or follow up on any existing communications and mention your review here.
Your feedback is really important, and I’ll make sure it’s shared internally as we continue working on improving delivery reliability — especially for our Irish customers.
Thank you again for bringing this to our attention, and I hope we’ll have the chance to offer you a smoother experience next time.
Team zooplus
Placed order on 23rd January
Received my order from Zooplus a little late than promised but upon making a complaint Zooplus addressed my complaint promptly and offered a discount on my next order.
30 januari 2026
Omdöme utan inbjudan
Svar från zooplus.ie
Hi Tom,
Thank you for sharing your feedback, and I’m really sorry it’s taken a little while to acknowledge your review. I can imagine how frustrating it must be to wait so long for an order—especially when it’s something as essential as food for your pet.
I’ve had a look, but unfortunately I wasn’t able to locate any account or order details based on the information provided here.
As Trustpilot is a public platform, I’m not able to access or discuss individual cases directly in this space. If you could get in touch with our customer care team via the Zooplus.ie contact form below, they’ll be able to investigate exactly what happened and support you properly:
https://www.zooplus.ie/contact_form/, or you can follow up on any existing communication you have had with us.
Alternatively, you’re welcome to share your customer ID or order number here, which is completely safe to do on Trustpilot and would allow me to find your account straight away.
Delays like the one you experienced shouldn’t happen, and I’d really like to make sure your feedback is reviewed and the situation resolved for you.
Team zooplus
I'm very disappointed with delivery to…
I'm very disappointed with delivery to Ireland. I've been ordering from zooplus for about 11 year with no issues and would always highly recommend to people. In the last year the delivery service has been dreadful I've had many issues. Zooplus use GLS service when in the past they used DPD which were flawless.
GLS is always delayed for a long period of time nearly or over 4 weeks. My most recent issue GLS left my package outside my apartment complex even though I had my gate code attached to my address they never texted or called before they sent email saying my package was delivered. I arrive home to no package as it was clearly stolen.
I brought this issue up to Zooplus and asked why they use GLS even though there are many complaints online about them. Zooplus hung up on me. It hasn't been the first time I've been in touch with Zooplus about this issue. They say they care and take on feedback to make things better for customers. I feel it must be a cheaper delivery service for them to use and don't seem to care at all. The dog food i order monthly is nearly €100 and this service is not good enough. I will not shop from zooplus no more which is unfortunate as I was a happy customer for many years.
I hope people see this post and not have to go through these issues.
29 januari 2026
Omdöme utan inbjudan
Svar från zooplus.ie
Hi Ciara,
Thank you for taking the time to share this, and for sticking with zooplus.ie for so many years – 11 years of loyalty really means a lot, and I’m genuinely sorry that your recent experiences have led you to feel this way.
What you describe is absolutely not our standard, and I can assure you that it's in our very own interest to ensure that we take your feedback on board and work our hardest to make sure that those are occurrences not to be repeated.
I’m also very sorry to read how your call with us ended; feeling dismissed or hung up on is the last thing you should experience when you reach out for help. It's indeed a very surprising news, and I wonder whether maybe there might have been some technical hiccups with our phone lines.
I’ve been able to locate your zooplus.ie account, and because Trustpilot is a public platform, I can’t go into the specifics of your orders here, but I would really like the chance to review your case properly – both the missing delivery and how your contact with us was handled – and to look at what delivery options are available for your area going forward.
We will be in touch via our official communication channels, very likely via email.
Thank you
Unreliable and dismissive with customers
I've been a customer for years but lately the delivery service has been a nightmare. Been waiting for my parcel for almost 2 months now. Sent dozens of emails and no one gives me an actual update of where it is or when it will be delivered. It's exhausting, and the apology I got was a 10 euro voucher. Now waiting for a second delivery attempt for a week and they sent an invoice for me to pay again. Unfortunately they just lost a loyal customer, it's not worth the stress and it's not reliable anymore.
13 december 2025
Omdöme utan inbjudan
Svar från zooplus.ie
Hi Bruno,
Thank you for taking the time to share your experience. I’m genuinely sorry to hear how long you’ve been waiting — almost two months without a clear update is completely unacceptable, and I can only imagine how exhausting it must have been to send email after email without getting the clarity you needed.
It’s also worrying to hear that the second attempt hasn’t been handled properly either, though I can safely say that the invoice alert can be ignored as the system automatically generates that whenever a new delivery is set up at our end - our customer care team should have given you that information.
Since your details are in our system, I’ll make sure your case is reviewed so it can be picked up properly through our official channels. You absolutely deserved better communication, and after being a loyal customer for so long, I understand why this experience has led you to feel you can no longer rely on us. Hopefully we will be able to rectify this for you.
Thank you again for sharing your feedback — it will be passed on so the team can review both the courier issues in Ireland and the way your case was handled. I’m really sorry this has happened and that it reached the point where you felt you had no choice but to walk away.
Delivery Scammers
I used to like zooplus as they were reliable.
Since they changed their delivery partner to GLS they are no longer fit for purpose.
Orders taking weeks sometimes months to arrive.
Zooplus continue to ignore their customers complaints about this situation and give you lame excuses like ‘the weather’
I made my last order on 04th January 2026 - contacted zooplus 3 times - still have not received my order:
I give up
Will never shop with zooplus again
22 januari 2026
Omdöme utan inbjudan
Svar från zooplus.ie
Hi MCD,
Thank you for taking the time to share your experience, and I’m really sorry to read how much trouble you’ve had with your recent order.
Most of all, I’m truly sorry that our communication hasn’t helped reassure you. And it would be great if you could very kindly allow us to put things right for you.
I wasn’t able to locate your details in our system based on what’s written here, so I’m unable to look into the specifics of your order from this public space. Please, if you could very kindly reach out to the team via https://www.zooplus.ie/contact_form/ or follow up on any existing communication, and mention your review so we can pick it up straightaway. Sharing your order/customer number here is also safe if that’s easier.
Thank you again.
Would not recommend
I placed an order in December. Delivery is 4-6 working days. Order took 3 weeks to be delivered. My dog with a severe allergy was without the correct food as a result. Part of the order was also missing. GLS left the dog food at the door with the cardboard boxes burst open and no one was home to receive the order. I contacted Zooplus to escalate and they never responded. I did get a refund issued for the missing item, but no response or apology in relation to the delays and damaged goods. Would not recommend.
10 januari 2026
Omdöme utan inbjudan
Svar från zooplus.ie
Hi Harley,
Thank you for taking the time to share your experience. I’m truly sorry to hear about the delay and the condition in which your order was delivered — I completely understand how stressful this must have been, especially with a dog that has severe allergies.
Above all, I'm very surprised to learn that our assistance has not met your expectations and it would be great if we could rectify that.
I wasn’t able to locate your details in our system based on the information provided here. For privacy reasons, I can’t resolve this publicly, but if you could kindly reach out to our customer care team via https://www.zooplus.ie/contact_form/, or follow up on any existing communication, and reference your review, we’ll prioritise investigating what went wrong and work on a proper solution for you. Alternatively, sharing your order/customer number here would help us identify your account safely.
Thank you.
Long wait times, but really good overall experience
It took over a month for my delivery to arrive, and I hadn't realised that my next order had already been sent. These were new food products for my dog and they were making her very sick. I emailed customer service to find out if there was any way that they could cancel my order, and in fairness, I received prompt reply, saying that it had already been sent, but that they would refund me, and asked me to donate the delivery, which I did to my local blue cross. As others have mentioned, they really turned a bad experience into a good one, and I've been recommending them to a lot of people since. I think they may need to change their courier.
7 januari 2026
Omdöme utan inbjudan
Svar från zooplus.ie
Thank you so much, Jacqueline.
I’m really glad our team was able to step in quickly when the new food didn’t agree with your dog, and that the refund-and-donate solution helped turn things around for you. It’s lovely to hear you supported your local Blue Cross with the order — that was incredibly kind of you.
We truly appreciate your trust, your patience through the delay, and the fact you’ve been recommending us to others. Feedback like yours really helps us improve, and we’ll certainly keep working on the courier side.
Thanks again for sharing your experience.
not to believe in delivery days
YOU PROMISE DELIVERY WITHIN 5-6 BUSINESS DAYS, BUT THAT'S NOT THE CASE
19 januari 2026
Omdöme utan inbjudan
Svar från zooplus.ie
Hi Sanita,
Thank you very much for taking the time to share your feedback with us and sorry you might be experiencing delays with your latest delivery.
Indeed, as per our information here - https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched- - our deliveries require 3-6 working days, though unforeseen circumstances may affect that timescale.
Any issues, we recommend to always kindly try and get in touch with our support team - https://www.zooplus.ie/contact_form/ - as that is the best, in fact the only, way to allow us to assist you.
As I have found your details in our system using your name and surname as shown here, and since we cannot assist you publicly here for security and privacy reasons, we will communicate with you via our official channels.
Thank you for your patience.
Hi I start order from zooplus many…
Hi I start order from zooplus many years ago like 9 ..everything it’s coming in perfect condition and it used to be everything perfect when it used to be deliver by DPD they were always coming in time but lately my only problem is they are always delay with my cat food even though I order in time I calculate everything the food comes a bit later than it used to be but other than that everything it’s perfect..!
2 januari 2026
Omdöme utan inbjudan
Svar från zooplus.ie
Thank you so much, Ioana, for taking the time to share your experience.
I’m really glad everything has consistently arrived in perfect condition over the years. I do appreciate you highlighting the recent delays — I know how important timely cat‑food deliveries are, especially when you plan ahead. We’ll keep doing our best to improve this for you.
One thing I would recommend is to explore our subscription - https://www.zooplus.ie/autoshipment/central-hub - free to set up, saves you money, and, above all, it places your order for you so that you can tackle possible delays with that.
Thanks again for your trust and for staying with us all these years. Your kind words mean a great deal.
Company let down by terrible delivery times.
Very disappointed with delivery times to Ireland. I’ve been using Zooplus for about a year and times are getting worse. Latest order placed on 5th January has still not arrived. There is no excuse for this as we are all in the EU. Purchases I make from other EU countries arrive is days not weeks.
18 januari 2026
Omdöme utan inbjudan
Svar från zooplus.ie
Hi Frank,
Thank you for sharing your feedback.
I completely understand your frustration with the extended delivery times to Ireland, especially when you’ve been a loyal customer for a yea
Your comments are very important, and I’ll make sure they’re passed on internally so we can review our logistics and courier processes for Ireland to improve reliability.
I’ve checked and confirmed your details in our system, so we’d really like the chance to make this right. As I can see you have very kindly contacted our customer care team already, we will keep our communication ongoing there, also because for security and privacy reasons we cannot assist you publicly here.
Thank you again for bringing this to our attention.
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