I strongly advise against purchasingâŠ
I strongly advise against purchasing from this company. I ordered a bird perch for my 6-month-old macaw, and what I received was a dangerously unstable product that posed a serious safety risk to my bird.
When I reached out for support, the companyâs customer service was incredibly unhelpful. Despite providing photographic and video evidence of the fault, they repeatedly stalled, sending one email a day with unreasonable demands for me to disassemble the product and lay every single piece out on the floor for photos. They also expected me to pay âŹ30 to return a faulty, unsafe item, which is completely unacceptable and breaches consumer rights.
Their website portal also failed to accept my evidence, making it impossible to resolve this through their standard channels. I have had to escalate this to my bank for a chargeback because this company refuses to take responsibility for sending out defective, dangerous goods. If you value your money and the safety of your pets, look elsewhere.



