Spotify Omdömen 

Large price increase. Took a months subscription and would not refund. Greedy companies get honest reviews.

I've been a Spotify premium customer for years. The customer service is terrible. Every few months there will be a problem with the Spotify app. All or some of my downloads will disappear. It will stop allowing me to add songs or albums to playlists. The app will go unresponsive so you just get a black screen with a green wheel turning. Even when it's working, it takes the app up to 5 minutes to load on a phone or tablet.
Even worse is the customer service. The live chat is staffed by people who just don't care about providing an effective service. You get cut off repeatedly, usually when the adviser has realised that there won't be a quick solution. When you re-connect you're told that they don't have any record of the previous live chat conversation, so you have to start from scratch over and over again, repeatedly explaining the problem, providing screenshots and detailed info, then getting cut off again, without anything getting resolved. You're always told to uninstall and reinstall the app, meaning all downloads will be deleted. Clearly that is not going to be a solution for disappearing downloads, because they'll all disappear. There's very little else offered other than that old chestnut of uninstall and reinstall, the equivalent of "have you tried turning it off and then on again?". What's the point of paying for the premium service if you have to keep re-downloading all your downloads every couple of months? My internet connection is slow so reach tube it takes weeks.
Today I tried live chat several times, being cut off repeatedly, and complained about this to the last adviser I was in a conversation with, which she obviously didn't like. After I had lost patience with having to repeat myself again and again to different people, I ended the live chat and a minute later got thrown out of Spotify on all my devices, saying my password no longer worked. Clearly she had maliciously changed the password to block my access because she didn't like me complaining. So I've had to go through the password reset and signing in again on all my devices. This is the calibre of person and level of professionalism of the Spotify customer service staff. If you haven't already invested time and effort in a music streaming service, don't bother with Spotify. You'll regret it if you do give this company money.

Your Customer Service team are a bunch of poorly trained chimps. I spent 1 hr 40 mins trying to report that disgusting Israeli genocide song "Harbu Darbu" to your agents on Friday and repeatedly had them end the conversation with me as soon as they realised which song I was reporting. I asked to raise a formal complaint about how I'd been treated by Customer Service and just had the agents end the conversation again. How can you think it's acceptable for your staff to treat paying Spotify Premium customers like this?!

I wouldn’t use them at all.

Been a customer for five years and got no loyalty

I love Spotify, and I use the free version. It completely beats Amazon music by a second. Yes, It has a lot of ads, but it also learns who you are and what you like, which other companies don’t. They have great ideas like Spotify wrapped and Songs in a bottle. Would definitely recommend

I used my sister's account to pay for my premium package with Spotify and then paid it the next month from my account, my sister has just noticed that Spotify has taken money out of her account. I used this account 5 months ago and now I have to pay twice for my Spotify, I have tried not paying for Spotify but they just kept taking the money, even though I thought it was pay as you go.
I am going to stop using Spotify they have falsely advertised what you can do with them.

Not bad but gawd damn there’s loads of ads, I’m not tryna pay £3 a month to listen to music. 6 ads of 30 seconds is mad. I’ve switched to Apple Music (ik that costs money too) but it’s just much better for me

I am no doubt partly to blame here but Spotify's account structure is convoluted and it is very hard to keep track of active accounts. I have maintained (I thought) a single premium account for a long time but now find that I have been paying 3 monthly subscriptions! This has been going on for a long time (since at least 2020) and Spotify have made no effort to double check account status with me. They are also still taking payments from at least one debit card that has expired! Their help chat bot is not up to anything more than vanilla problems and the subsequent live chat, while a better experience, got cut off and so I lost all the history. All very frustrating... Long story short keep an eye on what you are being billed for. 🙁

I too had the experience of being blocked!!
For what?
I’m not quite sure.
Something about downloading songs and misusing them in some way!!
Eh??????
No explanation!!!!
And they had the audacity to charge me for another month after they had blocked me!!
Idiot service.
Poor sound quality
And very Gestapo Like in the way they treat they’re subscribers!!
£11 a month to have some jerk email you and accuse you of misusing their service!!
Keep your miserable accusing service!!

A compete JOKE ! While in their premium trial i had found and saved my favourite music on Spotify , then suddenly was blocked by them for illegal use and downloading (which i have NOT done)
I tried to contact them and all i got was an ai agent who insisted i only answer their questions WHAT !?
Anyway their loss as i've deleted everything and stopped all payment authority will NEVER EVER use them again ...Steer clear NOT to be trusted !!!

I went on the Spotify site to sign up for 3 months free premium, never having had music downloaded to my phone why am I searching google and tech websites to find out how spotify works, why is the bot like talking to a 5 year old, why can I not find the music on my phone that I thought I had downloaded, why isn't there a page on the spotify website with clear instructions how to download music, and finally I decided I can't be bothered and filled out the page explianing my irritation with the spotify system, and a full explenation of how useless the lack of help was I sent the page off to some one who probably is not interested and lets face the ultimate insult I get page 404 so did they get my reasons for leaving having just joined a few hours ago?

Spotify is taking over €10 per month out of my bank but still has me only on "free plan" access. This is outrageous!

Dårlig oplevelse at betale for premium . Efterfølgende fortsatte reklamer i mine playlister .
Muligvis noget jeg gør forkert , men der er så dårlig hjælp at hente , rettere ingen hjælp at hente til at få en god start .
Så derfor opsagde jeg premium 2 dage efter . Der skal Spotify have ros , det er let at opsige .
Men jeg er så skuffet er ellers glad for tjenesten .

What a despicable app, despite being number 1 in the world with billions of users paying 10euros at least per month they had the audacity to raise the price ! I don't care anymore I won't pay this AVERAGE application .I hope the CEo gets fired and all his board .Greedy peasants. Put as many advertisements as you wish,you are barely worth 5€ /month .Overrated af.

Recently wanted to change my country on Spotify as I moved and the advisor tried but their "seniors" couldn't be bothered so they used templates and closed my case down. I needed to be charged adequately for the country I am in without leaving and rejoining. It appears that's the only option here. I will look into options elsewhere, plenty of choice!

I love Spotify, but in light of the recent price increase would like to point out that for around 30% of our sound base, the lyrics are either not synced or not available. Most of these songs are older than 10 years old, not acceptable SPOTIFY. sort your s**tout!

I Can't Believe Anybody Employs Such A Load Of Lazy Losers, Whose Incompetence Must Be Truly Legendary By Now!

Forgive Me, But I'm Too Peed Off To Type This Anew So I Will Paste What I Just Sent Them, I Can't Believe Anyone Will Enjoy This!

Your App Glitches Like Hell, Some Many Faults It's Hard To Know Where To Begin, Earn The Money You Get Paid, Just Like The Rest Of Us!

The Little Video Clips Still Play Whilst In Offline Mode Using Battery Unnecessarily!

There's No Way To Send Contact Message From App

Can You Make A Module To Do Like Kazaa, So We Can Add Tracks We Hear When We Travel To Our Like Tracks Faster, & Not Need The Extra App?

Having To Tap On Tracks You Like One At A Time Is Just Plain Stupid, Especially When You Like The Whole Playlist!

When You Click On The 3 Dots, If You Tap It Like A Millisecond Fast, Which Is Hard To Get Just Right, But When You Do, The Menu Is Straight There, But If You Just Tap It Normally, It's Like It's Loading Up, & You Have To Wait About 10 Seconds Every Time You Do It, Until It's Finished To Do Anything! It Is Extremely Irritating Please Sort It Out!

I Know For You Lot It Must Be Tiring Hearing From Us, But Would It Really Kill You To Give Us An Email Address To Be Able To Contact You By? Because Your Messaging System Is Clearly Glitching, I Couldn't Even Add Another Comment After My 1st One!

Please Have A Word With Maria, She Appears To Think It's Up To People Who Pay For Premium To Do Her Work For Her!

Just To Let You Know It's Alibaba That You Have Been Ignorant Of For Several Years Selling Single & Bulk Memberships To Premium From 1 To 2 Years Worth, Starting At £18!

Really Are You Losers Up To All The Time To Actually Justify Getting Paid Salaries?

I've been using Spotify for several years and I'm very happy with it. There were never any bad surprises and the choice of music is impressive.
So many other brands just got it wrong that I think they deserve to get a good review!
Keep doing the great work
Don't fix what is working like others do...

So tired of the rubbish songs that Spotify keeps inserting into my playlist. What's the point of creating playlists when Spotify keeps inserting absolute junk into it?

I was very keen on Spotify and upgraded to Premium but then could not play my songs on my mobile phone so I cancelled Premium. But now I have to endure rubbish like adverts every 15 seconds.