Spotify Omdömen 

Stay away from this the worst IT company

£13 monthly is nonsense in my case. 4 disgusting ads after every 3 songs for 1 hour of listening are not worth having the account or the upgrade. Moved on already.

Awful app that cannot see any of my network devices no matter what I do.

Changes tracks halfway through, hangs and crashes, and the sound quality is utterly gash too.

In short, this is crap.

Absolutely disgraceful. Certain audio books are included in premium, which i pay for. Your now saying ive had my 15 hours free and now want to charge me £8.99 aswell as £12.99. NOT IN THIS LIFE TIME. IM CANCELLIMG MY SUBSCRIPTION FROM TODAY. DIRTY GREEDY COMPANY!

Horrible company.

Worth billions and Haggling over £12.99.

Horrible customer support who just try to stall for time with useless and pointless quest instead of actually trying to help or resolve anything.

Apple Music is infinitely better.

Spotify customer service is the worst thing I have everencountered. I am completely blocked from joining my family membership so I have to watch the ads on the app which is by far the worst human experience in the world. Literally ads every 5 seconds in your ears trying to market products. I am literally begging to find a way to join the membership or even pay for one for that matter but they just make it extremely hard. My account is linked to an old mail and although they make it seem that you can just change your email, everytime I try I get a bug. I tried getting in contact with them but I can't, I tried joining family account and put the same address but it says I am abroad. SPOTIFY REPLY TO ME AND HELP ME FIX THIS

You have no email address, no phone number, you just redirect to a useless page - fix this, I have been a customer for more than 13 years and am about to lose the equivalent of that in music, this is concerning and an important part of my life

Spotify’s customer support is astonishingly bad.

I contacted them with a simple account problem and have been bounced between agents who appear either unable or unwilling to take ownership of it. The same questions get repeated, the same scripted responses come back, and nothing actually gets fixed.

At one point the replies were so robotic that I asked whether I was even speaking to a human. Apparently I was. That somehow makes it worse.

This is not customer support. It is an obstacle course designed to waste your time until you give up.

No ownership. No effective escalation. No resolution. Just endless hand-offs between people who seem to have no authority to solve anything.

After paying Spotify for years, this experience is enough to make me leave. A company this large has no excuse for treating customers with this level of contempt.

Spotify have removed the yearly subscription plans, which were decent value.
£155.88 per year now is crazy, almost double of what I used to pay - no thank you.

I stopped my Spotify payments but was advised by my bank that even though the payments were stopped by them, they might still find a way to extract money from me. To avoid this, I was advised to change my card and all bank details. I did that but wanted to know how it was Spotify could take my money after the bank had withdrawn its consent to give it. This is theft in my book. The bank somehow can't protect its customers from Spotify theft and couldn't give me an answer as to why it doesn't prosecute. I'm at a loss.

Cancelled my subscription prior to renewal but they still took payment and won't refund me. Won't be using them again.

It been a month since i bought the subscription, its good but not better than YouTube music, still it gives good vibes

NEVER upgrade to a 'premium' plan from a 'basic' plan, once its done, its impossible to revert back to a basic plan. The one and only difference between say for example, Family Premium and Family Basic, is audiobooks and nothing else. Its subsequently impossible to revert, a fact which is hidden in the small print somewhere apparently. A truly vile practise. Vile.

I don’t understand why their trustpilot score is so low ? Spotify is the best music platform I’ve ever used & I’ve used many others. Any music you want at the press of a button. You can make groups with your friends & easily share whatever music you want. You can send private messages sharing music or talking to your friends. I listen to Spotify every day so I think the price is fantastic considering how much music I listen to. If you appreciate all types of music then you need to get this app.

If I could give 0 stars I would!
These people are despicable! There was an issue with my bank card after a potential scam. I tried to access Spotify but it wouldn’t let me. So I had to create a new account. I then invited my family only to have two of them refused!! (Apparently you can only be part of a family plan once every twelve months) Spotify cannot override this apparently. I’ve spent a full day on the app trying to get this sorted out and for the last two days constant emails back and forth. I asked to cancel and get a refund as they are not offering (under the Consumer Rights Act 2015) the service I was promised.
They are also refusing the refund even though the payment was only taken TWO days ago! I’m going to be taking advice on this. Their emails have been nothing but platitudes that mean nothing. Further, this was put to the Escalations Team and NOT ONCE did I ever get to speak to the same person so no continuity. Do not use them, they don’t care about you! They are rude and extremely unhelpful!
EDIT: I have now received a further email from them saying that they WILL now offer me a refund since this post.

Customer service is among the worst I've ever encountered. Slower than the movement of glaciers and utterly clueless

I am a paying Spotify Premium subscriber, and I still hear ads when listening to podcasts on the platform. The expectation of Premium is an ad-free experience, and this includes podcasts.

These ads interrupt episodes, sometimes before they start or during playback, even when downloaded for offline listening. This feels like misleading advertising from Spotify and reduces the value of the subscription.

I understand that creators may include sponsorships, but ads inserted by Spotify dynamically — especially for Premium users — are frustrating and contradict what Premium is supposed to offer.

Please clarify this policy and consider providing an opt-out or clearer communication about ads for podcast listeners who pay for Spotify Premium.

Many other users have shared similar frustrations, so I hope this feedback helps bring attention to it.

Paying the premium and receiving no support. There is nowhere I can ring or chat. Not even a bot. Nothing.

Been with Spotify for few year's now, I just listen to music 🎶 🎵. And follow certain bands that I love. Can either pay for advertising to be removed.

Was using the free version for years. Moved over to paid subscription and it's been really good. Setting up the accounts and across multiple devices correctly was a bit of a faff but managed to get it done. Nothing but a great service since.

It would be nice if more vsn be free with say few adds like unlimited skips and good quality of music to listen too that sound great free with out paying the premium subscription that seems to go up and up and up every blooming yr...