Spotify Omdömen 

I realised that I had messed up my subscription causing multiple charges.
I contacted Spotify support by web chat and explained the situation.
They were extremely helpful and investigated the issue..
Within 10 minutes my mistake was corrected and a FULL REFUND of over £350 was authorised. This was in my account the next day.
The problem was totally my fault and I could have not asked for better service and an honest outcome. Thank you

The customer service here is unbelievably bad. "Don't worry, help is here" and then just "sorry about that, sorry about this, there's nothing we can do about anything."
I will never return as a customer and I will make sure no one I know does either.

It's like dealing with 3-year old children, literally cannot do a simple transfer of an account, charging various payments for who knows what, awful customer service, can't resolve anything, don't answer properly - respond utter rubbish!

It is very useful as it lets you create your own playlists and it often has my favourite songs but sometimes the lyrics aren't there which is kind of frustrating.

It's a nice app with smooth streaming (when your internet can cope with it). Is it a rip off? Idk, but it's great to be able to listen to such a vast library of music on demand.

It's always had the correct songs listed and such, and overall as a paid up user I really like the service.

Spotify just increased prices by €2pm while limiting usability
- audiobooks only available to 1 user on family premium
- audiobooks limited to 15hrs per month
- no hifi option (despite many promises)
Corporate greed vs customer satisfaction
Daniel Ek's testimony (top tier club) on The Playlist says it all

Tired off reading bad reviews about adds running after every few songs. People it's FREE, stop whining and complaining and find something else to listen to.

I had an account with this organisation and after the site caused problems by the way they altered the site with Tonic Clonic Seizures and Grand Mals, they were requested to close the account. They have failed to do, taken out another Standing Order and keep saying they require a Merchant Number, something they never provided. Looks like legal action to stop this con

Been with YouTube music for the last 2 years now switched to spotify and it’s recommendations ect and helping construct playlists are far far far superior to YouTube

Wish I switched a long time ago, my kids have been telling me Spotify is really good

Went back to MP3s and physical albums after Spotify kept increasing prices; twice in a year!

I just occasionally buy a compilation album of recent hits. Now I have 10,000 songs on my phone and that'll do me.

Spotify is a waste of money, for the money I could just buy over a dozen albums and support the artist more directly.

Been a paying customer with Spotify since about 2018 but have now decided to leave the platform for good. With increasing membership costs, poorly paying artists and increasingly using AI to generate "music" instead of paying actual artists I don't feel comfortable supporting Spotify. Instead I will go to platforms like Bandcamp that actually care about their users and artists.

Absolutely appalling, disgracefully bad, terrible music, horrible customer service, rubbish music quality, despicable company.

Got a free trial but I have so many adverts even on premium free trial I won't be renewed I can go on you tube and get less adverts

Absolute shambles. I spent an hour on the support site trying to make sense of half-literate mumblings. I have been a member for 10+ years but have now had it. Amazon music here I come with a family subscription.

I have been a paying customer since 2016 but that ends today. Far too many price increases and they are completely unjustified. I didn’t use this app for audiobooks, I used it for music but now I’ve got to pay more because of the companies latest move to include audiobooks. It wouldn’t be so bad if audiobook hours were unlimited and were for all individuals on a plan but no. Instead they are capped to 15 hours a month, no roll over and only accessible for the plan manager. There’s hardly any audiobooks that length and when you hit the cap you either have to wait until the next month to finish it or buy the book. Absolutely stupid idea and a terrible move by the company. There have been two price increases in less than a year so with that I’m off to another platform and taking everyone on the plan with me.

I have been a Spotify customer since 2015. However, the recent price hike to £12 per month means the end of my loyalty. I will be investing my £144 per year somewhere else. It seems like the company hasn't learned anything from Netflix and McDonald's decline.

Absolute terrible customer service. I sent 3 emails and they still do not understand what I need. I think they are just taking the p** at this point. Absolute waist of time. Do not bother!

Keeps going off ,can't fix it

Spotify was good and if you use the desktop version it is more like having premium but now you have to have premium to get lyrics?
Why are there so many greedy companys that just try to get money out of you?
Now im probably switching to something else.

THEY TRICK YOU INTO paying for premium so you don't receive ads. But the amount of ads they put into podcasts etc that they are now forcing ads on you STILL even though you are paying them monthly. Ridiculous. Bad user experience