Light Mirrors Omdömen 

405
TrustScore 4.5 av 5

4,4

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

ordered 19th June 3 day delivery. multiple broken promises over a month later still no mirror. Avoid had to raise dispute with bank as two refund requests have been ignored

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Betygsatt 5 av 5 stjärnor

Great experience with Light Mirrors. There was a bit of confusion around the delivery date initially due to a technical issue, but Joby from customer support was excellent throughout. He kept m... Se mer

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Betygsatt 5 av 5 stjärnor

I ordered a bespoke mirror from Light Mirrors. I was kept informed of the production and dispatch dates. Unfortunately it was damaged in transit (twice) but Joby went above and beyond to get it replac... Se mer

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Betygsatt 5 av 5 stjärnor

Excellent customer experience and product. Thank you, in particular, to Joby Aguilera who kept me up-to-date with the manufacture and delivery of a beautiful backlit mirror. The website was easy to... Se mer

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Företagsinformation

  1. Spegelbutik

Skrivet av företaget

At Light Mirrors, a unit of ALANNAH ROSE LTD, we provide the finest selection of illuminated bathroom mirrors, and all of our products have been designed to fit perfectly within the home. Our mirrors are expertly crafted to extremely high standards, and we only use the very latest manufacturing techniques to achieve the stunning look our products are well known for. You need look no further than Light Mirrors when you want to decorate your bathroom with beautifully illuminated mirrors.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

405 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 90 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(405)

106 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Absolutely Love This Mirror!

Absolutely Love This Mirror!

I couldn’t be happier with this bathroom mirror! The quality is outstanding — it looks sleek and modern, and instantly upgraded the entire look of my bathroom. The LED lighting is bright but not harsh.

Installation was straightforward, we had a little chip on it but Jobi from costumer support was so polite and understanding. Help me with the replacement.
You can tell it's made from high-quality materials. I've already had a few guests comment on how nice it looks!

Highly recommend this mirror to anyone looking to add both function and style to their bathroom. Worth every penny!

2 juni 2025
Omdöme utan inbjudan
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Svar från Light Mirrors

Thank you so much for your glowing review!

We're absolutely thrilled to hear how much you love your new mirror and that it’s already turning heads with your guests. It’s also great to know the installation went smoothly and that Joby could quickly step in to make things right with the chip—She’ll be so pleased to hear your kind words.

Your recommendation means a lot, and we’re so happy the mirror brought that perfect mix of style and function to your space!

Betygsatt 5 av 5 stjärnor

Great Company to Deal With

I purchased a bathroom mirror which arrived quickly and was well packaged. I was impressed with the quality of the product and even more impressed with the personal touch Joby gives to the customer. I was sent a follow up email when it arrived asking if all was ok and another later to check that it was in working order. Would definitely recommend

20 maj 2025
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Svar från Light Mirrors

We’re thrilled to hear your mirror arrived promptly and in perfect condition—and even more so that Joby's personal follow-up made a lasting impression. It’s that kind of care and attention we aim to bring to every experience.

Your recommendation means the world to us!

Betygsatt 5 av 5 stjärnor

We bought 2 mirrors from this company…

We bought 2 mirrors from this company and all arrived safely and as expected - would purchase again

22 maj 2025
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Svar från Light Mirrors

We're thrilled you're happy with your mirrors and truly appreciate your kind words.

Looking forward to serving you again! 😊

Betygsatt 4 av 5 stjärnor

Great customer service from Joby.

After experiencing a problem with the online payment system, Joby, from Customer Services, very promptly emailed alternative payment options. Joby also stepped in to follow up on the delay in delivery, following it through right up to its arrival. The mirror cabinet was very well packaged and arrived in very good condition. Thanks Joby for your continued attention throughout my purchase.

6 maj 2025
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Svar från Light Mirrors

We're delighted Joby could assist you and ensure everything arrived safely. Your kind words mean a lot, and we truly appreciate your support. Enjoy your mirror cabinet! 😊

Betygsatt 4 av 5 stjärnor

Great mirror

Great mirror, exactly what we wanted. Job did a great job or keeping me updated with delivery timings when there was a delay in delivery & in checking the mirror had arrived and was as expected. Thank you.

16 maj 2025
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Svar från Light Mirrors

We're so glad Joby could assist and keep you updated throughout the process. Your feedback means a lot, and we appreciate your support.

Enjoy your mirror! 😊

Betygsatt 5 av 5 stjärnor

Excellent service

Excellent service, polite and helpful staff especially Joby

8 maj 2025
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Svar från Light Mirrors

We're so glad you had a great experience, and we’ll be sure to share your kind words with Joby.

Your support means a lot to us! 😊

Betygsatt 5 av 5 stjärnor

Good Job Joby!

We had an issue with delivery that Joby helped to resolve and kept us updated on a regular basis, monitoring progress and letting us know. Great Services from Joby

19 maj 2025
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Svar från Light Mirrors

We're so glad Joby could assist and keep you informed throughout.

Your support means a lot to us—truly appreciated! 😊

Betygsatt 5 av 5 stjärnor

Amazing Mirrors

The light mirrors that I ordered look amazing and I had fantastic customer support from Alelei when one of my packages went missing in transit.

16 april 2025
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Svar från Light Mirrors

We're thrilled you love your light mirrors and that Alelei could assist you so well.

Your support means a lot to us—enjoy your mirrors! 😊

Betygsatt 5 av 5 stjärnor

Hassle free order

I had the pleasure of using this website the other day & I couldn't see if the item that I needed was in stock & what would be the delivery time. So I used the chat service & spoke to a wonderful customer service assistant called Alelei who was very knowledgeable & gave me the information I required. I placed my order & Alelei kept me informed of the status of my order.
It was a pleasure to deal with this company & their customer service assistant.

13 maj 2025
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Svar från Light Mirrors

We're delighted Alelei could assist you so well and ensure a smooth experience.

Your kind words mean a lot to us—looking forward to serving you again! 😊

Betygsatt 4 av 5 stjärnor

Very nice mirror

We are very pleased with the way the mirror looks in the bathroom and its functionality. It was extremely well packed for delivery and the reason for 4 stars and not 5 is that it would have been easier to fit flush had there been a slight recess in the back.
We did have an issue with the actual delivery company who did not deliver to us on the day arranged, however Alelei intervened and the mirror arrived the following day. She did an excellent job of communicating with the delivery company and kept us updated throughout the whole process. She made us feel confident that everything was under control, that we were valued customers and that she cared. We did not have to get involved. Awesome.
I have already recommended Light Mirrors to family members.

28 april 2025
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Svar från Light Mirrors

Thank you for your thoughtful review!

We're delighted you're pleased with your mirror, and we truly appreciate your recommendation.

Alelei will be thrilled to hear your kind words—it means so much to us! 😊

Betygsatt 5 av 5 stjärnor

Great product and exceptional service…

Great product and exceptional service by Alelei.

5 maj 2025
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Svar från Light Mirrors

We're delighted you love the product and that Alelei provided such exceptional service.

Your support means the world to us! 😊

Betygsatt 5 av 5 stjärnor

Gem of a company

This company provides an excellent service. The mirrors they sell are cheaper than anywhere else which is the reason we chose them. The two mirrors we bought are fabulous. The delivery was extremely prompt and the before and after sales service from Joby was second to none. I fully recommend this company to anyone.

9 maj 2025
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Svar från Light Mirrors

Thank you for your amazing review!

We're delighted you love your mirrors and had such a great experience with our service. Joby will be thrilled to hear your kind words.

Your recommendation means the world to us! 😊

Betygsatt 5 av 5 stjärnor

Very attentive customer service and…

Very attentive customer service and competitive prices. Joby was prepared to go above and beyond to ensure our mirror was delivered expediently. Would thoroughly recommend!

Many thanks!

25 april 2025
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Svar från Light Mirrors

Thank you for your fantastic review!

We're delighted you had such a great experience, and Joby will be thrilled to hear your kind words.

Your recommendation means so much to us! 😊

Betygsatt 5 av 5 stjärnor

Excellent Customer Service

A great selection of light mirrors at good prices, easy ordering process and on-time next-day delivery. I needed to change the delivery address and Alelei sorted it out for me and kept in touch to ensure the mirror arrived on time at the correct address. Excellent customer service.

1 maj 2025
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Svar från Light Mirrors

Thank you for your fantastic review!

We're delighted you had such a smooth experience, and Alelei will be thrilled to hear your kind words.

Your support means so much to us—enjoy your mirror! 😊

Betygsatt 5 av 5 stjärnor

Absolutely fantastic customer support received from Joby

When I placed my order for a bathroom mirror, the website indicated Next Day Delivery. However, once I placed the order I was given a delivery date of over a week away and I had an electrician due before the revised delivery date. I was going to cancel my order, but I got in touch with the Customer Support Team instead. And I'm so glad I did, as Joby personally and actively took control of my order, providing me with regular updates and I'm so grateful, as the mirror was delivered in time for the electrician. Thank you so much Joby - you went above and beyond and turned my first experience of dealing with Light Mirrors into a great one

30 april 2025
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Svar från Light Mirrors

While we regret the initial delivery issue, we're delighted that Joby stepped in to ensure your mirror arrived in time.

Providing exceptional customer service is our priority, and we're thrilled to have turned your first experience with Light Mirrors into a positive one.

We look forward to serving you again!

Betygsatt 4 av 5 stjärnor

Prompt delivery

Prompt original delivery of our mirror, however it was delivered damaged. Excellent customer service from Joby Aguilera to arrange delivery of a replacement within a quick time period.

29 april 2025
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Svar från Light Mirrors

We’re sorry to hear that your original delivery arrived damaged.

We’re glad to hear that Joby Aguilera provided excellent customer service and was able to arrange a quick replacement for you. Your experience with the delivery service has been raised with your account manager, as we are always looking to improve our processes and ensure a smoother experience in the future.

Thank you for your feedback and for giving us the opportunity to make things right. We appreciate your support!

Betygsatt 5 av 5 stjärnor

Alelei is very helpful for my queries…

Alelei is very helpful for my queries on the delivery and did prompt follow up.

17 april 2025
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Svar från Light Mirrors

We're delighted to hear that Alelei provided helpful support and prompt follow-ups for your delivery queries.

We appreciate your support!

Betygsatt 5 av 5 stjärnor

Great point of contact

Joby was fast to respond and efficiently managed the process from ordering to delivery.

10 april 2025
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Svar från Light Mirrors

We're delighted to hear that Joby provided fast and efficient service from ordering to delivery.

Ensuring a smooth experience for our customers is our priority, and we appreciate your feedback.

We look forward to serving you again!

Betygsatt 5 av 5 stjärnor

Great service from Joby!

Joby helped make sure my two mirrors arrived after there was a delay with delivery. She emailed very regularly and tracked them herself even calling me to make sure everything had arrived ok. The mirrors were very well packaged so no issues. Would buy again. Thank you Joby!

9 april 2025
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Svar från Light Mirrors

We're so glad Joby was able to provide such dedicated support and ensure your mirrors arrived safely despite the delay.

Keeping our customers informed and delivering well-packaged products is a top priority, and we truly appreciate your kind words.

We look forward to serving you again!

Betygsatt 5 av 5 stjärnor

Excellent customer service

I have recently corresponded with Alelei in customer service who has always been very helpful and responded quickly, and will not hesitate to purchase again in the near future. Great customer service is not always a priority these days so once again thank you Alelei

1 april 2025
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Svar från Light Mirrors

We're grateful for your continued trust and kind words. Alelei will be happy to hear this!

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