Not great. First cabinet arrived with a manufacturing defect in the wiring between the door and the cabinet. That was replaceed quickly - but the replacement has now faulted just outside the 12 month... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Superb company to deal with. Highly recommended. Would definitely purchase from again. Great quality products, at great prices, with an extremely fast delivery service. Items well packaged. 5 star ser... Se mer
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Super Products purchased over the past few months to complement our new house. Simple quick and easy purchase process and fast delivery. Items arrived very well packaged which is important for mirror... Se mer
Företaget har svarat
After many months, we finally thought we had found the bathroom mirror we wanted at a reasonable price, but when it arrived we found that it wasn't what we thought. We contacted Pebble Grey customer... Se mer
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Företagsinformation
Skrivet av företaget
Our extensive range of market-leading, modern and contemporary mirrors and cabinets are at the forefront of design and the range is constantly updated to provide you with the latest features and trends. Many of our mirrors come with pre-installed extras, such as demister pads, shaver sockets and motion sensor switches, instantly transforming the practicality of your bathroom. All of our mirrors carry the IP44 rating for installation in bathrooms and our pre-installed additional mirror features are rigorously tested to ensure that they comply with UK regulations.
Kontaktuppgifter
Unit 7 Speedwell Road, WF10 5PY, Whitwood, Storbritannien
- 01977 522021
- support@pebblegrey.co.uk
- www.pebblegrey.co.uk
4,6
Utmärkt
14 tn omdömen
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Not great
Not great. First cabinet arrived with a manufacturing defect in the wiring between the door and the cabinet. That was replaceed quickly - but the replacement has now faulted just outside the 12 month standard guarantee. They give a 10 year guarntee if you send in a certificate apparently, but won;t stand by the 10 years if you haven't done that. So as it stands 2 cabinets both faulty within 13 months and refusing to do any replacement. I guess they are a good company - like everyone else - until something goes wrong.
11 maj 2026
Omdöme utan inbjudan
Mirror
Excellent company to deal with I ordered a mirror prompt delivery and very well wrapped
18 april 2026
Omdöme utan inbjudan
Nice quality mirror
Easy to order, quick delivery, nice quality mirror, easy to put up
6 maj 2026
Omdöme utan inbjudan
Svar från Pebble Grey
Good afternoon,
Thank you for your wonderful feedback! We’re delighted to hear you found the ordering process easy, the delivery quick, and that you’re happy with the quality of your mirror. It’s also great to know it was easy to put up. We really appreciate your support and hope you continue to enjoy it!
Many thanks,
Pebble Grey
THE GUARANTEE MIGHT NOT BE WHAT YOU THINK
Total disappointment with the LED bathroom mirror I purchased less than 2 yrs ago, it has now started to show deterioration around the edge. After looking at the website it says they give a 2 yr guarantee, unfortunately after reporting my issue they came back saying this could happen with either cleaning products or moisture and these issues are not covered by their guarantee.
In a bathroom it would be totally impossible not to have moisture and as I do not use glass cleaner they have gone down this route to get of the guarantee. So beware the GUARANTEE MIGHT NOT COVER WHAT YOU MAY THINK IT SHOULD
8 maj 2026
Omdöme utan inbjudan
Svar från Pebble Grey
Good morning,
Thank you for taking the time to share your feedback. We are sorry to hear about your disappointment with the mirror, especially as we understand you expected it to last much longer without signs of deterioration.
We do appreciate how frustrating this situation is, particularly in a bathroom environment where moisture is naturally unavoidable. We would, however, like to clarify that our guarantee terms, which are available on our website, state that deterioration relating to environmental factors such as moisture exposure and cleaning products is covered for 12 months only.
We understand this is not the outcome you were hoping for and we do value your feedback, as it helps us review both our products and how we communicate our guarantee terms to customers.
Kind regards,
Pebble Grey
I was so pleased to find the perfect mirror.
I was so pleased to find the perfect mirror on Pebble Grey. It was so east to hang as it had a French cleat. I had never heard of a French cleat but it allowed me to hang the mirrror without the worry that it would fall and break
20 april 2026
Omdöme utan inbjudan
Svar från Pebble Grey
Good afternoon,
Thank you so much for your kind feedback! We’re delighted to hear that you found the perfect mirror in Pebble Grey and that it looks just right in your space.
It’s great to know the French cleat made the installation process easy and gave you peace of mind, once you’ve used one, they really are a game changer!
We truly appreciate you taking the time to share your experience, and we hope you continue to enjoy your mirror for years to come.
Kind regards,
Pebble Grey Support Team
Excellent
Excellent. Customer service was outstanding when we had a problem. Would definitely buy again from this company.
23 mars 2026
Omdöme utan inbjudan
Svar från Pebble Grey
Good morning
Thankyou for leaving a 5* review and recommending us.
Kind Regards
Pebble Grey
Bought a lovely mirror at a great…
Bought a lovely mirror at a great price, it arrived very well packaged and on time.
22 april 2026
Omdöme utan inbjudan
Svar från Pebble Grey
Good morning
We are happy to hear you love your mirror. Thankyou for the 5* review.
Kind Regards
Pebble Grey
Great delivery
Great delivery, absolutely love the mirror. Good quality and looks great in my bathroom. Would definitely buy from here again.
17 april 2026
Omdöme utan inbjudan
Svar från Pebble Grey
Good morning
We are happy to hear you love your mirror. Thankyou for the 5* review.
Kind Regards
Pebble Grey
Delighted with this quality mirror
Delighted with this quality mirror. It enhances a dim corner of the bathroom. Swiftly delivered and well packaged - truly a professional service. Rewcommended.
13 april 2026
Omdöme utan inbjudan
Svar från Pebble Grey
Good morning
Thankyou for leaving a 5* review and recommending us.
Kind Regards
Pebble Grey
Mirrored cabinet arrived with a badly…
Mirrored cabinet arrived with a badly cracked mirror. The box it came in had obviously made previous journeys and wasn’t structurally up to the job of offering protection. While there was no hassle getting a refund, the whole thing was a waste of time and tied up funds unnecessarily. Wouldn’t bother ordering from this company again.
20 mars 2026
Omdöme utan inbjudan
Svar från Pebble Grey
Good morning,
Thank you for taking the time to leave your feedback, and I’m sorry to hear that the item arrived damaged.
As our products are fragile, unfortunately, on occasions damage can occur in transit when using third-party courier services. However, we do take these matters seriously, and your comments regarding the packaging and its condition have been shared with the relevant team for review to help reduce the likelihood of this happening in the future.
We appreciate your understanding, and should you choose to order from us again, we would welcome the opportunity to provide a more positive experience.
Many thanks,
Pebble Grey Support Team
Great selection of bathroom mirrors
Great selection of bathroom mirrors. The one we chose is great quality and looks amazing! Quick delivery.
10 april 2026
Omdöme utan inbjudan
Svar från Pebble Grey
Good morning
Thankyou for leaving a 5* review
Kind Regards
Pebble Grey
Excellent products and fast delivery
Excellent products and fast delivery. We have no complaints, the whole experience has been exceptional.
18 mars 2026
Omdöme utan inbjudan
Svar från Pebble Grey
Good morning
Thank you for taking time to leave us a review we are happy to hear your experience using us has been exceptional.
Kind Regards
pebble Grey
Svar från Pebble Grey
Good morning
Thankyou for taking time to leave us a review.
Kind Regards
Pebble Grey
Svar från Pebble Grey
Good morning
Thankyou for leaving a 5* review
Kind Regards
Pebble Grey
High quality for a decent price
Good range to choose from, decent prices for high quality, and rapid delivery.
16 mars 2026
Omdöme utan inbjudan
Svar från Pebble Grey
Good morning
We pleased to hear you are impressed with our delivery time.
Thankyou for taking time to leave us a review.
Kind Regards
Pebble Grey
Very disappointing customer service…
Very disappointing customer service experience. I attempted to purchase a bathroom cabinet online after receiving an email offering an additional 5% discount, only to find that the code did not work.
When I tried to contact customer support, I was left waiting on the phone for over 20 minutes before being redirected to an answering machine. This has left me questioning the reliability of the company—both in terms of accessibility and the validity of their promotional offers.
Sending out discount codes that do not work only undermines customer trust and creates unnecessary frustration.
15 april 2026
Omdöme utan inbjudan
Svar från Pebble Grey
Good morning,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
Our customer service team is available until 5pm, and as your call was made after this time (17:11pm), this is why you were unable to get through to an advisor.
In regard to the promotional code, please note that only one promotion code can be used per order. This may be why the additional discount code did not apply at checkout.
We understand how this situation may have caused confusion and disappointment, and we will take your feedback on board to improve how we communicate our offers more clearly in future.
Thank you again for your feedback.
Kind regards,
Pebble Grey
Impressive
Very good website.
Ease of ordering.
Prompt delivery.
Packaging excellent
Mirror is just ideal. I searched high and low for the mirror and found it here.
In addition the price was well below what I expected to pay
Overall excellent service.
1 mars 2026
Omdöme utan inbjudan
Svar från Pebble Grey
Good morning,
Thank you so much for your kind feedback! We’re really pleased to hear you found our website easy to use and that your order arrived promptly and well packaged.
It’s great to know the mirror was exactly what you were looking for and at a price that exceeded your expectations.
We truly appreciate your support and hope to serve you again in the future!
Kind regards,
Pebble Grey
Ordered 2 Pebble Grey Kali mirrors
Ordered 2 Pebble Grey Kali mirrors. These came with the words ‘Pebble Grey’ engraved in the actual mirror under the on/off button. The writing is not shown in product images and is quite tacky… contacted the company to check if there’s a way to remove the engraved text and had no response…
13 november 2025
Omdöme utan inbjudan
Svar från Pebble Grey
Good morning,
Thank you for your feedback, and we’re sorry to hear about your experience.
Unfortunately, it appears that we have not received your correspondence as all emails have been responded to.
I kindly ask for you to contact by phone on 01977 522021 and a member of our team will be more than happy to assist.
Many thanks,
Pebble Grey
Fantastic timely service and a great…
Fantastic timely service and a great backlit mirror.
1 februari 2026
Omdöme utan inbjudan
Svar från Pebble Grey
Good morning,
Thank you so much for your kind words! We’re really glad you’re happy with the service and love your mirror 😊
Kind regards,
Pebble Grey
Impressed
Good website, quick delivery through royal mail. Had a problem with a damaged mirror but it was dealt with quickly. Very happy. Will definitely use this company again
9 april 2026
Omdöme utan inbjudan
Svar från Pebble Grey
Good morning,
Thank you so much for your detailed feedback! We're really pleased to hear you were happy with the website and quick delivery. We're also glad we could resolve the issue with the damaged mirror promptly, and we truly appreciate your continued support 😊
Kind regards,
Pebble Grey
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