Light Mirrors Omdömen 390

Even if it was a delay with mirror dispatch, the communication from Joby was excellent. I was informed about the alternative dispatch day and my order was treated as a priority.
Mirror has arrived, now looking forward to seeing it in our bathroom.

Problems getting my order out and a couple of knock backs on manufacturing and dispatch dates which was annoying as my electrician was booked in for works .
Joby in customer service was excellent and kept me informed throughout the process which allowed us to reshuffle things .
The mirror is great and is the second one I have purchased.
Top tip , allow time !!

Excellent mirror exactly as described. What’s really made this company stand out is the amazing service offered by Joby. She emailed as soon as I placed my order and gave me regular updates on my order. Followed the tracking and emailed me on the day. So helpful, professional and kind. I would 100% recommend and will be using this company again.

I have used Illuminated Mirrors for several years now and always been impressed by the quality of products. Recently I ordered a mirror cabinet. There was a supply issue and the delivery was delayed. Although this was inconvienient the Customer Services Team were execptional (shout out to Joby who followed my case personally!). They kept me updated by email and voice message and tracked the delivery on the day, literally to the minute. First class service.

It is not the first time I have purchased mirrors from Light Mirrors and as well as the product being fantastic, what really stands out is their BRILLIANT customer service. I have dealt with Jody, who has always been really attentive and really good with sending udpates. I knew at all times when to expect the mirrors and I had a really tight deadline which he worked very hard to meet. Not only that, but the mirrors arrived early (on both occasions!) I would really recommend using this company.

Picked a fabulous mirror but i had issues with availability and delivery
When I contacted Light Mirrors they were tremendously helpful and kept reviewing the status of my order then updating me throughout Grateful to Joby Aguleira for continued positive thinking and getting the mirror to me
I could not fault their customer care service and would definitely recommend them
Mirror arrived and intact I now can’t wait to see it on my bathroom wall

Avoid this company, their website and your order will state next day delivery. They will do nothing but apologise and say they will escalate the issue but do nothing about it, say they will get back to you next but will ignore you.
They are happy to take your money and even leave the website a week after stating next day delivery, with excuses that it’s been changed in the background!!!

Great mirror, very pleased with everything. Although there was a delay in the order Joby kept me informed throughout and also provided excellent follow up after delivery.

Really happy with the mirror which looks great and seems very good quality. Joby was very helpful ensuring I got the mirror on time. Thank you!

My mirror has been delayed again having been purchased weeks ago. It now is likely not to arrive in time for the bathroom fitting which is going to cost me additional money and hassle to rearrange. Agree with other reviews that this feels like a scam. Unacceptable.

I had a fantastic experience with Light Mirrors. Customer service in the hands of Alelei wanted for nothing. There could have been some hiccups along the way but she managed the transaction perfectly, following it along every step of the way.
The mirror is up and looks great.

Purchased a mirror 26/03/26 advertised as in stock and with a delivery date of 31/03/26. No sign of the mirror, there have been 3 new delivery dates and even a dud tracking link provided. As of 17/03/26 I've been informed that the mirror is still on the production line, so delivery will of course be delayed, again. Numerous lame excuses for the delays and empty promises for a quick resolution, but nothing materialises, starting to fear this is a scammer with fake positive reviews. My requests to cancel the order with a full refund have so far been totally ignored.
Reading other reviews here it seems there are a few other customers experiencing the same plight, so not a one off as they are trying to have me believe - strongly advise shopping elswhere

Joby from customer service was fantastic and helped accelerate the delivery

Avoid !
My mirror is over a month late from advertised delivery date.
More unrealistic delivery dates have come and gone, with no mirror in sight. Updates are only offered when compliant raised.
My request for compensation has been met with a measly 5% but only when the mirror arrives. At this point I am beginning to worry I’ve been scammed.
Pay the extra for a more reputable company.

I ordered two bespoke mirrors, at every stage of the process, I was given the help & support needed. Absolutely delighted with the mirrors, they look amazing. But, equally importantly is the first class customer support received from Joby. I was kept informed of the delivery date, which was on time. Joby is very personable, extremely helpful and polite in my dealings with. Nothing has been too much trouble. Joby is an asset to the company.

There was a delay in my order which wasn't a problem for me as the project bathroom is happening in a few weeks time, but I've been updated regularly by Joby where it's at and the eta. I even had an email after it was delivered to check if everything was okay. Very happy with both - the great mirror and Joby's personal approach to the service. Thank you!

A lovely product and fantastic customer service from Joby, who kept us updated of our delivery and made sure everything was as expected. Thank you!

There was an initial delay on my order despite the website saying that my chosen item could be delivered quickly.
I then got a second email informing me of a further delay.
I wrote an email expressing my disappointment which was promptly picked up and dealt with by Joby Aguilera. He sourced my chosen item, communicated brilliantly, kept an eye on the shipping, and followed up. I can’t fault his level of customer service, communication and commitment.

Great product at a very good price. Joby at Light Mirrors was very helpful immediately warning of a slight delay and then checking all was OK.

Really good selection of mirror cabinets at a sensible price, and the team kept us well informed on delivery timing.