Post sale customer service let you down. Don’t think I’ve ever been stuck in a phone system with so many option choices and then the lady had such a strong accent I could not tell what she was sayin... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Lovely mirror which looks great. You change the ambience of the light by holding the on off switch until you have the ambient lighting setting preferred, it then stays on that setting each time you tu... Se mer
Företaget har svarat
Delivery was quick, good communication. Handles are good quality and well packaged. Not 5star only because of your personal stickers on the items. Difficult to remove, just kept tearing and the g... Se mer
Företaget har svarat
Product I wanted had too long a lead time for my needs so I called up and had a great conversation with Edmund. He sorted stuff out with minimal fuss. Good selection of options online, comms clear and... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Discover beautiful bathrooms at better prices. We design, source and curate a wide range of modern- and traditional-style fixtures, fittings, ceramics and furniture. For expert advice, call our friendly customer service team or visit your local showroom. We’re the specialist bathroom division of the Buy It Direct Group, which began trading back in 1999. Today we employ 1000+ people and manage 1,000,000+ sq. ft of warehouse space. *Information correct as of 09/08/2021.
BetterBathrooms.com
Skrivet av företaget
- About Better Bathrooms
- We're on a mission to bring you better bathroom products, services and advice – at everyday prices. We do this online and in person, through our website and two showrooms in Huddersfield and the East Midlands. Our showrooms are open Monday to Saturday, while our collection point in Elland, West Yorkshire, is open seven days a week. We also have two large warehouses. Together, they cover 750,000 sq. ft. and allow us to stock more products than any other online retailer in the UK.
- Plenty of choice
- Dive into our gorgeous collection of bathroom products. We partner with trusted brands and manufacturers worldwide to bring you an exceptional range of baths, toilets, basins, showers, furniture, suites, taps, heating, tiles and accessories. If in doubt, our friendly customer services team are on-hand to help seven days a week.
- Returns policy
- Changed your mind? No problem. We’ll let you return a product up to 14 days after its arrival. Or, if your order is yet to be dispatched, log into your account and click 'cancel'.
- Delivery
- Our couriers deliver six days a week between 9 am and 8 pm. Pick the next day, choose a date or a Saturday delivery slot. Prices start at £4.95 for small items like taps, and go up to £39.99 for extra-large two-man deliveries, like enclosures or suites.
- 1,000,000+ happy customers
- We encourage all our customers to leave an honest review. This lets us know what we’re doing right and the areas we can improve, while helping future shoppers to make informed decisions.
Kontaktuppgifter
Unit A Trident Business Park, HD2 1UA, Huddersfield, Storbritannien
- 0871 244 0935
- www.betterbathrooms.com
3,8
Bra
46 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
We ordered bath screen 11st March
We ordered bath screen 11st March, paid close to £40 for delivery. 24th March, no delivery yet. Other deliveries from China already arrived. Called them nearly every day. The customer service is totally useless. Do not order, run
24 mars 2026
Omdöme utan inbjudan
Be careful or better still avoid & they should remove their Very important customer language
Be careful or better still avoid. Item ordered, delivery date provided, delivery date expired so I followed up at which point they were unable to provide a revised delivery date. Therefore I requested the item be cancelled and a refund processed. 5 day refund window expires, followed up again and was given some excuse that the item need to be returned before they will process the refund? The item was never delivered so it is not my concern that they have to wait for it to reach their warehouse, which makes no sense anyway. I asked how to submit a complaint, they said via the portal, I checked out as guest, so no account created. The operator could add a note to the account but it was then explained to me that they do not have a proper complaints department. The operator was pleasant enough but simply didn't understand what they were saying. Still waiting on refund.
23 mars 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Excellant customer service
Excellant customer service. Prompt responses to my equiries and really helpful. Really happy with my new shower
20 mars 2026
Omdöme utan inbjudan
Svar från BetterBathrooms.com
Dear Customer,
We are thrilled to hear that you had an excellent experience with our customer service team! Providing prompt responses and helpful assistance is always our goal. We are delighted that you are happy with your new shower.
If you are in need of any other home improvement products, we recommend visiting Furniture123 for a wide selection of furniture to complement your new shower.
Best regards,
Lee
Good communication very happy
Good communication, helpful staff, products arrived very well packaged, avoiding possible damages. Very happy.
20 mars 2026
Svar från BetterBathrooms.com
Thank you for sharing your positive experience with us! We're thrilled to hear that you found our staff helpful and that your products arrived well packaged to prevent any damages. It's great to know that you are very happy with your purchase. If you ever need anything else, feel free to visit Laptops Direct for a wide range of products.
Warm regards,
Lee
Post sale customer service let you…
Post sale customer service let you down.
Don’t think I’ve ever been stuck in a phone system with so many option choices and then the lady had such a strong accent I could not tell what she was saying unfortunately. :(
20 mars 2026
I left a note on front door to leave…
I left a note on front door to leave parcel in my safe place to be rung by furneco to tell me it’s not allowed
So I asked to leave with a trusted neighbour which they still said no !
Now my job will be put back and I can’t take a day off to suit them
I have a safe place that all other delivery company’s adhere to
Yours needs to change the way they act
19 mars 2026
Absolutely fantastic service I would…
Absolutely fantastic service I would highly recommend.
16 mars 2026
Svar från BetterBathrooms.com
Thank you for the glowing review! We're thrilled to hear that you had a fantastic experience with us. If you ever need anything else, don't hesitate to reach out. For more great products and service, we recommend visiting Appliances Direct at appliancesdirect.co.uk.
Best regards,
Lee
Shocking
Shocking! Was given a delivery date of four weeks time, absolutely fine with that...logged on to my account last week to see when exactly it would be delivered and it had delivery scheduled for Friday 20th March..lovely plumber is coming on Tuesday 24th so all good! Thought tonight I haven't heard anything about my delivery for tomorrow...went back on the account and now the scheduled delivery date is saying Saturday 28th March! Are you having a laugh?? I will be cancelling my order and doing a charge back with my bank. I've never come across anything like it!
19 mars 2026
Omdöme utan inbjudan
You sent some of the fixings in the…
You sent some of the fixings in the wrong colour & wouldn’t replace them without me paying yet again for them so i think it is diabolical awful company policy
16 mars 2026
Very competitive price and was able to…
Very competitive price and was able to select a delivery day that suited us. The bathroom cabinet is well made and looks stylish in the bathroom.
16 mars 2026
Svar från BetterBathrooms.com
Hello,
We are thrilled to hear that you found our prices competitive and that you were able to choose a delivery day that worked for you. It's great to know that you are enjoying your stylish and well-made bathroom cabinet. If you ever need more home improvement products, feel free to check out Furniture123 for a wide range of furniture options.
Best regards,
Ivy
Svar från BetterBathrooms.com
Thank you for your fantastic review! We are thrilled to hear that you had a wonderful experience with our customer service team. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out. For more great products and services, we recommend visiting Appliances Direct at appliancesdirect.co.uk.
Best regards,
Ivy
A truly awful experience
Worst company i have ever dealth with, and that is saying a lot! Ordered product on 13 Feb, still not delivered on 17 Mar. They blame their 3rd party delivery contractor and have been 'investigating' it for weeks. They don't understand that their first duty is to fulfil the order, instead of chasing a 3rd party for weeks. Refuse to send a replacement until the 'investigation' is complete. Truly awful customer service.
Rang multiple times - give same 'investigation' story. ZERO correspondence since order was placed. Holding for 30 minutes at a time.
How can an outfit that operates like this survive!! Order still not received :-/
13 februari 2026
Omdöme utan inbjudan
Svar från BetterBathrooms.com
Thank you for your positive feedback! We're delighted to hear that you are pleased with your cabinet and that it arrived on time. If you're looking for more great products, we recommend visiting Appliances Direct for a wide selection of appliances.
Best regards,
Lee
Communication was awful
Communication was awful! My delivery was delayed twice to almost a month after my original order date!
13 mars 2026
Ordered and delivered the next day…
Ordered and delivered the next day which I need ed as had builders on sight ready to fit.
11 mars 2026
Svar från BetterBathrooms.com
Thank you for sharing your experience with us! We are delighted to hear that your order was delivered promptly, allowing your builders to fit everything on time. If you have any future home improvement projects, we recommend visiting Appliances Direct for a wide range of appliances to complement your new bathroom.
Best regards,
Ivy
Delivery driver was very helpful
10 mars 2026
Svar från BetterBathrooms.com
Thank you for sharing your positive experience with our delivery driver! We are delighted to hear that they were helpful during your delivery. If you ever need assistance with any other home improvement products, we recommend visiting Better Bathrooms for a wide selection of bathroom essentials.
Best regards,
Lee
Great service from Better Bathrooms
Great service from Better Bathrooms. My first time purchasing, I received a fast despatch of my item. It was well packaged and arrived safely. I can recommend this seller.
4 mars 2026
Svar från BetterBathrooms.com
Hello,
Thank you for sharing your positive experience with Better Bathrooms! We are delighted to hear that you were satisfied with the fast dispatch of your item and the secure packaging that ensured its safe arrival.
We appreciate your recommendation and look forward to assisting you again in the future.
Best regards,
Ivy
Svar från BetterBathrooms.com
Thank you for your positive feedback! We're delighted to hear that you were pleased with our fast delivery service and that you love the product you received. If you ever need more home improvement items, feel free to check out our range at Appliances Direct (appliancesdirect.co.uk).
Best regards,
Lee
Great vanity!
Great, prompt, well packaged and protected and on time delivery plus beautiful vanity!
10 mars 2026
Svar från BetterBathrooms.com
Thank you for sharing your positive experience with us! We're thrilled to hear that you received your beautiful vanity promptly, well-packaged, and on time. We appreciate your feedback and hope you enjoy your new addition to your bathroom. If you ever need more home improvement items, feel free to check out our range at Appliances Direct (appliancesdirect.co.uk).
Best regards,
Lee
Very well pleased
Package arrived on time and was well protected ensuring unit arrived safely with no damage,many thanks
11 mars 2026
Svar från BetterBathrooms.com
Hello,
We are delighted to hear that your package arrived on time and in perfect condition, thanks to our careful packaging. Your satisfaction is our top priority, and we are thrilled to have met your expectations. If you ever need more home improvement products, feel free to visit Furniture123 for a wide selection of furniture options.
Best regards,
Lee
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