Great experience with Light Mirrors. There was a bit of confusion around the delivery date initially due to a technical issue, but Joby from customer support was excellent throughout. He kept m... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Had a delivery issue but the support team were apologetic and did everything in their power to resolve it- very willing to help and the mirror turned out great.
I ordered a bespoke mirror from Light Mirrors. I was kept informed of the production and dispatch dates. Unfortunately it was damaged in transit (twice) but Joby went above and beyond to get it replac... Se mer
Företaget har svarat
Excellent customer experience and product. Thank you, in particular, to Joby Aguilera who kept me up-to-date with the manufacture and delivery of a beautiful backlit mirror. The website was easy to... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Light Mirrors, a unit of ALANNAH ROSE LTD, we provide the finest selection of illuminated bathroom mirrors, and all of our products have been designed to fit perfectly within the home. Our mirrors are expertly crafted to extremely high standards, and we only use the very latest manufacturing techniques to achieve the stunning look our products are well known for. You need look no further than Light Mirrors when you want to decorate your bathroom with beautifully illuminated mirrors.
Kontaktuppgifter
Penleigh Mill Farm, Fairwood Road, BA13 3SN, Westbury, Storbritannien
- support@lightmirrors.co.uk
- www.lightmirrors.co.uk
4,5
Utmärkt
404 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
After being told there was a weeks…
After being told there was a weeks delay we said that concerned us, so Joby took that on board and sourced the mirror we wanted and got it despatched the next day on express delivery.
We received it the following day well packed and in excellet condition.
Joby kept us informed all the time and we certainly appreciated his attention and quick service.
Recommend this company.
24 februari 2026
Omdöme utan inbjudan
Svar från Light Mirrors
Thank you for your feedback. We apologise for the initial delay, and we’re delighted Joby’s attentive support and quick action ensured you received your mirror promptly and in excellent condition. We truly appreciate your recommendation.
Fantastic customer service from Alelei
Fantastic customer service from Alelei.
Great communication and resolved my issue quickly and professionally.
Thank you.
26 februari 2026
Omdöme utan inbjudan
Svar från Light Mirrors
Thank you for your feedback. We’re delighted Alelei’s communication and quick resolution made the experience smooth and professional.
Joby Was really helpful and attentive…
Joby Was really helpful and attentive always emailing to keep me up to date with my order.
I ordered 2 mirrors and a bathroom cabinet very impressed with quality they all look very impressive.
25 februari 2026
Omdöme utan inbjudan
Svar från Light Mirrors
Thank you for your feedback. We’re delighted Joby kept you updated throughout and that you’re impressed with the quality of your mirrors and cabinet. It’s wonderful to know they look as impressive as you hoped.
It took some time to get the mirrors…
It took some time to get the mirrors due to a manufacturing problem but eventually we received them and they look fantastic.
However I would like to say that the customer service given by JOBY was second to none and that is the reason I gave it 5stars.
23 februari 2026
Omdöme utan inbjudan
Svar från Light Mirrors
Thank you for your feedback. We apologise for the delay caused by a manufacturing issue, but we’re delighted the mirrors arrived safely and look fantastic. We’re especially pleased to hear Joby’s support made such a positive difference.
Very pleased with mirror
Very pleased with mirror , excellent customer service provided by Joby
16 februari 2026
Omdöme utan inbjudan
Svar från Light Mirrors
Thank you for your feedback. We’re delighted you’re pleased with your mirror and that Joby provided excellent support.
Customer Service …
I was disappointed with the continued delays in delivery of the mirror which went on for around a month when they were offering next day delivery on their website. The real plus was the excellent customer service I received from Joby Aguilera who kept me up to date with the situation , otherwise I would probably have cancelled the order
16 februari 2026
Omdöme utan inbjudan
Svar från Light Mirrors
We sincerely apologise for the delay. We understand how frustrating this must have been, and we’re glad Joby’s proactive updates and support helped you through the process. Your feedback is invaluable as we continue working to improve our service.
Great comms and service. Recommended.
Mirror has been in use for 6 years since 2020. Sensor failed at that point and they sent me a replacement one with the 10 year warranty on the original purchase. Great comms and service. Recommended.
16 februari 2026
Omdöme utan inbjudan
Svar från Light Mirrors
Thank you for your 5‑star feedback. We’re delighted the mirror has served you well for years and that our warranty support resolved the sensor issue promptly. We truly appreciate your recommendation.
Light Mirrors went above and beyond to…
Light Mirrors went above and beyond to help with a mirror cabinet that had one of the mirror doors broken. They quickly sent a replacement and kept me in the loop of communication, so I was aware what was happening as I was travelling away during this period. In short, the replacement mirror door came, and it has been fixed onto the unit. Great quality unit, looks great and is easy to operate the lights with just a wave of your hand.
9 februari 2026
Omdöme utan inbjudan
Svar från Light Mirrors
Thank you for your feedback. We’re delighted our team could quickly resolve the issue and keep you updated while you were away. It’s great to hear the replacement arrived safely and that you’re enjoying the quality and ease of use of your mirror cabinet.
Very good meticulous service
This is the second mirror we have purchased from Illuminated Mirrors and we can't fault the service. Delivery was delayed a little but Joby made sure he kept us informed every step of the way as he knew it was very important to us it arrived on time.
2 februari 2026
Omdöme utan inbjudan
Svar från Light Mirrors
Thank you for your feedback. We’re delighted you chose us again and appreciate your patience with the delay. It’s great to hear Joby kept you informed every step and ensured timely delivery.
Great customer service
Great customer service. The company told me the delivery would be delayed from expected date due to a busy period, but the Customer Service person (Alelei) was really helpful in trying to get it speeded up and kept me updated throughout. Responsive, proactive and good communication: very refreshing!
28 januari 2026
Omdöme utan inbjudan
Svar från Light Mirrors
Thank you for your feedback. We’re sorry for the delay, but delighted Alelei was able to assist, keep you updated, and make the process smoother. We truly appreciate your recognition of her proactive support.
Great experience and friendly service
Great experience and friendly service. Thank you Joby - It’s not often that you get a personal email to check that we are happy with the product!
2 februari 2026
Omdöme utan inbjudan
Svar från Light Mirrors
Thank you for your kind words. We’re delighted Joby’s personal follow‑up made such a positive impression and ensured you were happy with your product. We truly appreciate your feedback.
Excellent customer service and quality product
High quality product and great value for money, but what really stood out was truly exceptional support from Joby, who not only helped with a couple of questions I had promptly, efficiently and in a friendly yet professional manner, but went above and beyond by then proactively checking if everything went ok and I was happy post-installation. It’s very rare to experience this level of customer service these days. Highly recommended.
30 januari 2026
Omdöme utan inbjudan
Svar från Light Mirrors
Thank you for your wonderful feedback. We’re delighted you’re pleased with the product and value, and especially that Joby’s support stood out. It’s great to hear her proactive care made such a difference to your experience. We truly appreciate your recommendation.
I cntacted you regarding a late…
I cntacted you regarding a late delivery and unable to contact DX re the problem
Joby was Pleasant, professional and efficient. She located the item promptly and it was delivered the next day. Regards, K Connelly.
30 januari 2026
Omdöme utan inbjudan
Svar från Light Mirrors
Thank you for sharing your experience. We’re sorry for the delivery issue, but we’re delighted Joby was able to quickly locate your item and ensure it arrived the next day. We truly appreciate your kind words.
Customer Service
Looked at different suppliers and chose to go with Light Mirrors. Initially a little disappointed when I had to chase delivery to be told no stock.
After further emails, Joby Aguilera from customer services took control of the situation and sorted the issue and mirror was delivered.
Nice product, looks great in bathroom.
24 januari 2026
Omdöme utan inbjudan
Svar från Light Mirrors
Thank you for your feedback. We’re sorry for the initial delay, but we’re delighted Joby was able to take control of the situation and ensure your mirror was delivered. It’s wonderful to hear you’re pleased with the product and how it looks in your bathroom.
Product exactly as described
Product exactly as described, slight delay in production but informed and updated by customer services (Thanks Joby). Use DX for shipping and delivered in Timescale agreed. Excellent customer service and product-
23 januari 2026
Omdöme utan inbjudan
Svar från Light Mirrors
Thank you for your kind feedback. We’re delighted the product met your expectations and that Joby kept you updated throughout. It’s great to hear delivery was completed within the agreed timescale and that you’re happy with both the product and our service.
Great communication
There was a slight delay with our order but it was over Christmas so not really a problem. Joby kept us up to date throughout the process and stayed close to the delivery updates. Mirror arrived and looks great
19 januari 2026
Omdöme utan inbjudan
Svar från Light Mirrors
Thank you for your kind feedback. We’re pleased Joby kept you updated throughout and that the mirror arrived safely. It’s wonderful to hear you’re happy with the product.
Good service from start to finish
Ordered an LED backlit mirror for a client, good communication throughout and updates on the order frequently. 5* for Joby
20 januari 2026
Omdöme utan inbjudan
Svar från Light Mirrors
Thank you for your kind feedback. We’re delighted Joby kept you updated throughout and ensured everything went smoothly with your client’s order. Your 5‑star recognition means a lot to us.
Excellent service and product
The communication from this company has been excellent. Joby kept me informed of the progress of my mirror until arrival. I would definitely recommend them!
14 januari 2026
Omdöme utan inbjudan
Svar från Light Mirrors
Thank you for your kind feedback. We’re delighted Joby kept you updated throughout and that communication was excellent. We truly appreciate your recommendation.
Exceptional service and communication…
Exceptional service and communication from Joby - took responsibility to ensure I was updated regularly on status of order and chasing delivery so I received it promptly.
9 januari 2026
Omdöme utan inbjudan
Svar från Light Mirrors
Thank you for your kind words. We’re delighted Joby kept you updated throughout and ensured your order arrived promptly. Your feedback means a lot to us.
Perfect bathroom mirror
Joby ensured that the mirror was couriered to me keeping me informed of progress after there was a short delay. Joby then checked to make sure the mirror had arrived safely and was in good condition. First rate service and very good value for money bathroom mirror - thanks
2 januari 2026
Omdöme utan inbjudan
Svar från Light Mirrors
Thank you for your kind words. We're delighted Joby kept you updated and ensured the mirror arrived safely. It’s wonderful to hear you’re pleased with both the service and the value.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.