Excellent company with great customer service. Great communication (letter, email & via phone) to advise on renewal. I normally pay monthly DD but gave me options of paying in one payment for the yea... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A good company to deal with, they explain everything, what is covered and what is not, staff are always friendly and helpful, policy prices are good, if you need a repair done, the service is fast and... Se mer
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Had a great phone call with Shaun Heath who was very knowledgeable and explained everything I needed to know about in an easy to understand way. Also suggested ways to sort out some problems eve... Se mer
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I was called by an agent from R&A to make me aware that our washing machine was out of warranty and would. I be interested in taking breakdown cover on it. The agent Darren Wilson was excellent, p... Se mer
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Företagsinformation
Skrivet av företaget
Repair & Assure has rapidly established itself as one of the UK’s leading appliance repair networks and service plan providers. With a commitment to excellence in customer service and a highly efficient network of engineers, we are dedicated to meeting your needs with professionalism and expertise. Our impressive track record, coupled with a near perfect rating on Trustpilot, underscores why Repair & Assure is one of the preferred choice for both individuals and manufacturers seeking reliable, high-quality repair solutions.
Kontaktuppgifter
Chandos House, 26 North Street, BN1 1EB, Brighton, Storbritannien
- 0800 088 2943
- support@repairandassure.com
- repairandassure.com
4,8
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Appliance repair
Easy to organise, prompt attendance and repair carried out. The initial visit to diagnose the problem was appreciated and then, once the part arrived, the repair was carried out at a time to suit me. Both staff I met were professional and polite.
10 mars 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Helen Langton,
Thank you for your 5-star review!
We’re delighted to hear the process was easy to organise and that the engineer attended promptly.
It’s great to know the initial visit to diagnose the issue was helpful and that the repair was completed at a time that suited you once the part arrived. We’re also pleased to hear both staff members were professional and polite.
We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
The engineer spotted the problem…
The engineer spotted the problem virtually straight away. Then instructed my husband what to do if it happens again.
24 februari 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Judith Rodenby,
Thank you for your 5-star review!
We’re delighted to hear that the engineer quickly identified the problem and provided clear guidance for your husband on how to handle it in the future.
Best Regards,
Customer Support
Repair & Assure Limited
Everthing went great until I we to…
Everything went great until I we to empty my sink and the driver pulled out my pipe wat drained my sink and did not TELL me and I was not happy cause it flooded my kitchen floor
5 mars 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Gail Dixon,
Thank you for your review!
We’re glad to hear that the service went well overall. We appreciate you letting us know about the issue with the sink pipe, as it helps us improve our communication with customers in the future.
Best Regards,
Customer Support
Repair & Assure Limited
Very quick and efficient service
Very quick and efficient service. Very polite.
9 mars 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Jan Harland,
Thank you for your 5-star review!
We’re delighted to hear that you found the service quick, efficient, and polite. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Not one complaint about this company…
Not one complaint about this company the staff was very polite,friendly and professional
They kept me up to date about what was happening with parts that needed ordering to do my repair offered apologies that it took a while (wasn't their fault they was waiting for the parts)
17 januari 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Sam-marie Mcdowall,
Thank you for your 5-star review!
We’re really pleased to hear that you found our team polite, friendly, and professional throughout the process. Keeping our customers informed is very important to us, so it’s great to know you felt well updated while we were waiting for the parts needed for your repair.
Best Regards,
Customer Support
Repair & Assure Limited
Great service The service was promt
The service was promt, professional and efficient……the engineer came as planned, fixed my washing machine and was polite and knowledgeable
Very happy with the whole service
Thank you
12 februari 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear denisetan,
Thank you for your 5-star review!
We’re really pleased to hear that you found the service prompt, professional, and efficient. It’s great to know the engineer arrived as planned, quickly fixed your washing machine, and provided polite and knowledgeable service.
Best Regards,
Customer Support
Repair & Assure Limited
Unbelievable service
Unbelievable service. First visit the engineer clearly laid out the options. When the decision was made the parts were delivered promptly and the second visit organised quickly. The repairs were carried out and all the old parts removed
No fuss or bother to us. Really happy with the results
18 februari 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Mr Brian Keelty,
Thank you for your 5-star review!
We’re delighted to hear that you had such a positive experience from start to finish. It’s great to know that the repairs were completed smoothly and that everything was taken away afterwards with no inconvenience to you. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your feedback.
Best Regards,
Customer Support
Repair & Assure Limited
Got a call from Melvin
Got a call from Melvin, advising ne bu guarantee was running out abd if I wanted to continue. He explained what I'd get and the prices in full. Very personable young man and was cheerful and polite. Everything was explained fully and an emergency contact number was given, advised an email copy of agreement would be forwarded and a paper copy in the post.
6 mars 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Leslie Cunningham,
Thank you for your 5-star review!
We’re delighted to hear that Melvin provided such a positive experience and took the time to clearly explain the guarantee options, pricing, and next steps. It’s great to know you found him personable, cheerful, and polite, and that all the details were communicated clearly.
Best Regards,
Customer Support
Repair & Assure Limited
Susan D ng…
It was very good and efficient talking to Chris but I rang on the 5/3rd/2026 to make an amendment to direct debit payments sent me e.mail but they have not altered the amendment correctly and they have not got the dates correct for the payment to go out even though I told them first payment due on 8/4/2026 a little bit annoyed I have to ring again
5 mars 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Susan Wilson,
Thank you for your review!
We're really pleased to hear that you had a very good and efficient experience speaking with Chris. We appreciate you bringing the Direct Debit amendment to our attention, and we'll be happy to review this to ensure the payment dates are updated correctly.
Best Regards,
Customer Support
Repair & Assure Limited
Just changed my policy from D&G to…
Just changed my policy from D&G to repair and assure
Darren the lovely chap who contacted me was really nice, polite and helpful and I had saved money which is a win win to me
4 mars 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Gaynor Glover,
Thank you for your 5-star review!
We’re delighted to hear Darren was polite, helpful, and made the process of switching your plan smooth and straightforward. We really appreciate you choosing us and taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
excellent value great customer services…
excellent value great customer services explained everything about my plan on the phone very friendly excellent
4 mars 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear ALLAN COLLIN,
Thank you for your 5-star review!
We’re delighted to hear you found the plan excellent value and that our customer service team explained everything clearly in a friendly way. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent service
Excellent service. Special mention to Rhona customer service assistant. She took me through the easy process of setting me up . Was very helpful answering my questions .
4 mars 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Susan Richardson
Thank you for your 5-star review!
We’re delighted to hear you received excellent service and that Rhona was able to guide you through the process so smoothly. It’s great to know she was helpful and answered all your questions. We’ll be sure to pass on your special mention to her she’ll be very pleased to hear it!
Best Regards,
Customer Support
Repair & Assure Limited
Insurance for washing machine
The young man Danny was very polite ,he explained everything clearly. Did not rush or make me feel obligated to take out the insurance!
4 mars 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Mrs Lawrence,
Thank you for your 5-star review!
We’re really pleased to hear Danny was polite, took the time to explain everything clearly, and made sure you didn’t feel rushed or pressured. We’ll be sure to pass on your kind comments to him, we really appreciate you sharing your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Great customer service
I spoke with Adam, who was very nice and polite. He explained everything clearly and did not make me feel rushed or pressured.
4 mars 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Louise Treamer,
Thank you for your 5-star review!
We’re so pleased to hear that Adam was nice, polite, and took the time to explain everything clearly. Ensuring our customers feel comfortable, informed, and never rushed or pressured is very important to us.
Best Regards,
Customer Support
Repair & Assure Limited
Friendly and polite
Friendly and polite. Very helpful even got a cheaper price without asking and quite generous amount.
2 mars 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Chris Sibley,
Thank you for your 5-star review!
We’re really pleased to hear our team were friendly, polite, and helpful and that you were able to benefit from a cheaper price without even having to ask. It’s great to know you’re happy with the outcome. We truly appreciate you sharing your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Was very polite and pleasant on the…
Was very polite and pleasant on the phone and quickly renewed my washing machine insurance.
26 februari 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Anthony Tinker,
Thank you for your 5-star review!
We’re delighted to hear the renewal was handled quickly and that the team member was polite and pleasant on the phone. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Utterly poor customer service
Utterly poor customer service. Keep you on the phone for ages. Eventually an Engineer attended and agreed that the Bosch wash machine qualified for the replacement rubber door to drum seal. Only at that time did he take the model number of the machine and said that he would have the spare part sent to his home address and on receipt he would arrange fitting with me. Now I understand the part will be delivered to me and then I will have to go back and try and get it fitted. So far 3 weeks have elapsed and no spare part been delivered to my home. The defect was reported before the annual cover was due renewal on 6th Feb 26. Because of such absolutely poor customer service I cancelled the Direct Debit. However for a defect reported during a covered period they have an obligation to repair my machine. Somehow I think they are trying to avoid their obligation. Very poor service and repair still awaited.
13 februari 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Bryan Girling,
We are very concerned to hear of the issues you've experienced.
In order to carry out a thorough investigation into the matter, we kindly request that you provide us with some additional information.
We would be grateful if you could contact our Complaints Manager at your earliest convenience, either by telephone on 0800 088 2943 or via email at support@repairandassure.com.
We are committed to resolving this issue promptly and professionally, and we look forward to hearing from you.
Best Regards,
Customer Support
Repair & Assure Limited
The timing couldn’t have been any…
The timing couldn’t have been any better, was thinking of updating the insurance policy on my domestic appliances. Thank you for the phone call , easy to arrange D/D.
26 februari 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Mr Robert Payton,
Thank you for your 5-star review!
We’re pleased the timing worked out perfectly and that arranging the Direct Debit was quick and easy. It’s great to know we could help when you were already thinking about updating your plan. If you need anything else, we’re always here to assist.
Best Regards,
Customer Support
Repair & Assure Limited
Thanks for fixing my machine
26 februari 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Robert Mills,
Thank you for your 5-star review!
We’re pleased we could get your machine fixed and back up and running. If you ever need anything else, we’re always here to help.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent service
First and foremost easy to contact business. Operatives knowledgable and assuring. The engineer was on the slotted time,was very efficient and clean. Brilliant service
18 februari 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Mervyn Edwards,
Thank you for your 5-star review!
We’re delighted to hear you found us easy to contact and that our team were knowledgeable and reassuring. It’s great to know the engineer arrived within the scheduled time, worked efficiently, and left everything clean. We really appreciate you sharing your experience.
Best Regards,
Customer Support
Repair & Assure Limited
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