Had a great phone call with Shaun Heath who was very knowledgeable and explained everything I needed to know about in an easy to understand way. Also suggested ways to sort out some problems eve... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Contacted by Aaron today to inform me my warranty had expired and offered renewal. Process was straight forward and emails confirming contract etc followed as promised. Thanks
Företaget har svarat
I received a call from R/A earlier today. The Dude was so Polite and explained everything to me. Regarding cover on my wash machine at just under £10 Monthly. Sounded Great. Then he also explained I c... Se mer
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I was called by an agent from R&A to make me aware that our washing machine was out of warranty and would. I be interested in taking breakdown cover on it. The agent Darren Wilson was excellent, p... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Repair & Assure has rapidly established itself as one of the UK’s leading appliance repair networks and service plan providers. With a commitment to excellence in customer service and a highly efficient network of engineers, we are dedicated to meeting your needs with professionalism and expertise. Our impressive track record, coupled with a near perfect rating on Trustpilot, underscores why Repair & Assure is one of the preferred choice for both individuals and manufacturers seeking reliable, high-quality repair solutions.
Kontaktuppgifter
Chandos House, 26 North Street, BN1 1EB, Brighton, Storbritannien
- 0800 088 2943
- support@repairandassure.com
- repairandassure.com
4,8
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I was very happy with the way I was…
I was very happy with the way I was treated on the phone and they said I need a new tv I was surprised when they said I meeded a new one
10 juli 2026
Omdöme utan inbjudan
Service warranty…
Contacted by Aaron today to inform me my warranty had expired and offered renewal. Process was straight forward and emails confirming contract etc followed as promised. Thanks
3 juli 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Robbie Heughan
Thank you for your 5-Star review!
We're delighted to hear that Aaron made the renewal process straightforward and kept you informed every step of the way. It's great to know you received all the confirmation emails as promised.
Best Regards,
Customer Support
Repair & Assure Limited
Friendly and helpfull
2 juli 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Gary Irmscher
Thank you for your 5-Star review!
We're delighted to hear you found our team friendly and helpful. We really appreciate your feedback and look forward to helping you again whenever you need us.
Best Regards,
Customer Support
Repair & Assure Limited
Friendly and informative service.
Spoke to a very friendly and informative Darren today regarding the Beko cooker service cover. He went through everything I needed to know regarding the insurance cover. A real pleasure speaking to Darren.
2 juli 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Dave Du Toit
Thank you for your 5-Star review!
We're so pleased to hear that Darren was friendly, informative, and took the time to explain everything about your Beko cooker Service Plan. We'll be sure to pass your kind words on to him.
Best Regards,
Customer Support
Repair & Assure Limited
Great service.
1 juli 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Sonya Taylor
Thank you for your 5-Star review!
We're delighted to hear you received great service. We really appreciate your feedback and look forward to helping you again in the future.
Best Regards,
Customer Support
Repair & Assure Limited
I received a call from R/A earlier…
I received a call from R/A earlier today. The Dude was so Polite and explained everything to me. Regarding cover on my wash machine at just under £10 Monthly. Sounded Great. Then he also explained I can get cover on my TV too. Which is a Blessing. The call gave me peace of mind and it's much appreciated to have Cover on my washer and TV.
30 juni 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Green Machine
Thank you for your 5-Star review!
We're delighted to hear that our team member provided such polite and clear service, helping you understand your options and giving you peace of mind. It's great to know you're happy with the Service Plans for both your washing machine and TV.
Best Regards,
Customer Support
Repair & Assure Limited
I spoke to someone called Zoe who was…
I spoke to someone called Zoe who was very helpful and polite and understood every thing, I'm very grateful for the help I'll be getting. Thanks to the team.
30 juni 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Peter
Thank you for your 5-Star review!
We're delighted to hear that Zoe was so helpful, polite, and took the time to understand everything you needed. We'll be sure to pass your kind words on to her—they'll mean a lot. We're also grateful for your thanks to the team and are pleased we could support you.
Best Regards,
Customer Support
Repair & Assure Limited
Svar från Repair & Assure
Dear James Graham
Thank you for your review!
We're so pleased to hear you found our team helpful and friendly. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Renewal of insurance.
Very happy with the service that i received, i didn't realise my contract was nearly up, where has the time gone , when i received a phone call asking if i wished to carry on with it, and was everything still in working order and ok and no problems with the item, not only that but my payment reduced to, WOO HOO, you don't get many company doing that, so win win for me, great service, great company and very good manners too. A 10/10 from me.
26 juni 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Mandy
Thank you for your 5-Star review!
We're delighted to hear that our team contacted you at the right time, answered your questions, and made the renewal process so straightforward. We really appreciate your kind words about our service and our team, and your 10/10 rating means a great deal to us.
Best Regards,
Customer Support
Repair & Assure Limited
Having used these on previous appliance…
Having used these on previous appliance I have now continued to use them for my upgraded appliance
26 juni 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Sarah Flavell
Thank you for your 5-Star review!
We're delighted to hear you've chosen to keep using our services with your new appliance. It means a lot to us that you've had such a positive experience, and we appreciate your loyalty.
Best Regards,
Customer Support
Repair & Assure Limited
I was very happy with the customer…
I was very happy with the customer service and the person i spoke with was very helpful
26 juni 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Tracey Gallagher
Thank you for your review!
We're so pleased to hear that you were happy with our customer service and that the person you spoke with was able to help. We really appreciate you taking the time to share your experience, and we look forward to helping you again in the future.
Best Regards,
Customer Support
Repair & Assure Limited
Told me what I needed to know quickly…
Told me what I needed to know quickly and efficiently and backed up with follow on email.
24 juni 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear T White
Thank you for your 5-Star review!
We're pleased to hear that our team was able to provide the information you needed quickly and efficiently, and that the follow-up email was helpful. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Best Regards,
Customer Support
Repair & Assure Limited
As a customer of Repair and Assure for…
As a customer of Repair and Assure for many years now I think the service and communication is first class. No hesitation in arranging repairs or replacement of the broken goods. Taking out new cover on the appliance is so easy and straightforward.
25 juni 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Mrs Diane Owen
Thank you for your 5-Star review!
Thank you for your continued loyalty and for taking the time to leave such a thoughtful review. We're delighted to hear that you've consistently experienced first-class service and communication over the years. It's great to know that arranging repairs or replacements has been straightforward, and that you've found taking out new cover quick and easy.
Best Regards,
Customer Support
Repair & Assure Limited
Extremely friendly customer service and…
Extremely friendly customer service and very helpful. Made everything easy and straightforward.
25 juni 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Hollie
Thank you for your 5-Star review!
We're delighted to hear that you found our customer service friendly and helpful. Making the process as easy and straightforward as possible is exactly what we aim for, so it's wonderful to know we achieved that for you.
Best Regards,
Customer Support
Repair & Assure Limited
The caller dealt with my request…
The caller dealt with my request efficiently and quickly.
24 juni 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear David
Thank you for your review!
We're pleased to hear that your request was handled quickly and efficiently. Providing a smooth and straightforward experience is important to us, and we appreciate your feedback.
Best Regards,
Customer Support
Repair & Assure Limited
It was great the agent Darren bishop…
It was great the agent Darren bishop was extremely kind and explained everything and saved me money too I would definitely recommend them to friends and family 😊
24 juni 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Caroline Lucas
Thank you for your 5-Star review!
We're delighted to hear that Darren provided such kind and helpful service, taking the time to explain everything clearly and helping you save money. It's great to know that you would recommend us to your friends and family.
We'll be sure to pass your kind feedback on to Darren.
Best Regards,
Customer Support
Repair & Assure Limited
I have spoken to Adam
I have spoken to Adam, and he was very patient and willing to answer my questions. The price quoted was good, compared with other companies.
Customer service was courteous, I understood the way things was explained also the speed at which things were accomplished.
23 juni 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Anthony Marriott
Thank you for your 5-Star review!
We're delighted to hear that Adam was patient, helpful, and took the time to answer all of your questions. It's also great to know that you found our pricing competitive and that our customer service was courteous, clear, and efficient throughout the process.
Best Regards,
Customer Support
Repair & Assure Limited
I was called by an agent from R&A to take up an attractive deal on a washing machine for breakdown insurance.
I was called by an agent from R&A to make me aware that our washing machine was out of warranty and would. I be interested in taking breakdown cover on it.
The agent Darren Wilson was excellent, personable, helpful and more important, patient with me. He explained the deal to me in great detail and that there would be a price reduction from £12+ to £9+.
He also also told me of an excellent deal they were doing on tv’s and again I was happy to take this up.
Thank you R&A and thank you Darren - I would have no issues in recommending your Company and services.
Michael Waller
23 juni 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Michael Waller
Thank you for your 5-Star review!
We're delighted to hear that Darren provided such helpful, friendly, and patient service, taking the time to explain your cover options and savings clearly. We're also pleased that you were able to take advantage of our TV protection offer.
We'll be sure to pass your kind comments on to Darren – he'll be delighted to receive your feedback.
Best Regards,
Customer Support
Repair & Assure Limited
Taken money when told to cancel…
Taken money when told to cancel policies numerous times. Now can't call them to sort it as phone numbers don't work!!!!
20 juni 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Lise
We are very concerned to hear of the issues you've experienced.
In order to carry out a thorough investigation into the matter, we kindly request that you provide us with some additional information.
We would be grateful if you could contact our Complaints Manager at your earliest convenience, either by telephone on 0800 088 2943 or via email at support@repairandassure.com.
We are committed to resolving this issue promptly and professionally, and we look forward to hearing from you.
Best Regards,
Customer Support
Repair & Assure Limited
The service was so fast after I rang…
The service was so fast after I rang and reported a fault with my washing machine. The engineer was prompt polite and knowledgeable . I would definitely recommend them
16 juni 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Gail Grainger
Thank you for your 5-Star review!
We're pleased to hear that your washing machine fault was dealt with quickly and that our engineer arrived promptly, was courteous, and provided knowledgeable service. Your recommendation means a great deal to us, and we're delighted we could help.
Best Regards,
Customer Support
Repair & Assure Limited
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.