The staff who rang were polite and explained clearly the yearly plan for repairs, if my new washer/dryer needs it. Monthly installments.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Had a great phone call with Shaun Heath who was very knowledgeable and explained everything I needed to know about in an easy to understand way. Also suggested ways to sort out some problems eve... Se mer
Företaget har svarat
I was called by an agent from R&A to make me aware that our washing machine was out of warranty and would. I be interested in taking breakdown cover on it. The agent Darren Wilson was excellent, p... Se mer
Företaget har svarat
Contacted by Aaron today to inform me my warranty had expired and offered renewal. Process was straight forward and emails confirming contract etc followed as promised. Thanks
Företaget har svarat
Företagsinformation
Skrivet av företaget
Repair & Assure has rapidly established itself as one of the UK’s leading appliance repair networks and service plan providers. With a commitment to excellence in customer service and a highly efficient network of engineers, we are dedicated to meeting your needs with professionalism and expertise. Our impressive track record, coupled with a near perfect rating on Trustpilot, underscores why Repair & Assure is one of the preferred choice for both individuals and manufacturers seeking reliable, high-quality repair solutions.
Kontaktuppgifter
Chandos House, 26 North Street, BN1 1EB, Brighton, Storbritannien
- 0800 088 2943
- support@repairandassure.com
- repairandassure.com
4,8
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Dan was very helpful and very quick …
Dan was very helpful and very quick as I had work and kept me informed when he was on his was
18 maj 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Mrs Adele Pollard
Thank you for your 5-Star review!
We're pleased to hear that Dan was helpful, kept you informed, and worked around your schedule. We'll be sure to pass your feedback on to him.
Best Regards,
Customer Support
Repair & Assure Limited
Highly recommended to everyone for that…
Highly recommended to everyone for that peace of mind so easy and very helpful thank you so much to all the team 👏🏼👏🏼👏🏼👍🏼
29 maj 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear LEE QUINNEY
Thank you for your 5-Star review!
We're really pleased to hear you found the service easy and helpful, and that it gave you peace of mind.
Best Regards,
Customer Support
Repair & Assure Limited
Good service
Service was excellant engineer knew what was wrong and how to fix it even carrying the right parts and repair up to good standard
3 maj 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear denis buckby
Thank you for your 5-Star review!
We're glad to hear the engineer quickly identified the issue, had the right parts on hand, and completed the repair to a high standard.
Best Regards,
Customer Support
Repair & Assure Limited
Good job
He was polite and friendly he fixed my washer twice. Both time's he was brilliant got the job done ✅
6 april 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear MISSPAULALAVERY
Thank you for your 5-Star review!
We're pleased to hear the engineer was polite, friendly, and did a brilliant job on both visits.
Best Regards,
Customer Support
Repair & Assure Limited
The initial call to the company was…
The initial call to the company was dealt with straight away, and professionally. There was,however, a lack of communication to the engineer,who was assigned to the job.the company informed myself and my wife,the engineer would attend at 1pm.by 5pm,we were still waiting. Upon speaking to the engineer, he wasn't even aware that he had to attend. He was at home.
When he arrived, he was polite,and professional, and the job was complete in about 15 minutes.
29 maj 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Kevin Coburne
Thank you for your review!
We're pleased to hear that the initial contact and the engineer’s visit were professional and the repair was completed quickly. However, we're sorry to hear about the communication issue regarding the appointment. We appreciate you bringing this to our attention and will use it to improve our service going forward.
Best Regards,
Customer Support
Repair & Assure Limited
Very happy indeed hassle free dealt…
Very happy indeed hassle free dealt with very quickly was informed all the way thru
19 maj 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Mickeala
Thank you for your 5-Star review!
We're pleased to hear the process was quick, hassle-free, and that you were kept informed throughout.
Best Regards,
Customer Support
Repair & Assure Limited
Svar från Repair & Assure
Dear Sharon Clayton
Thank you for your 5-Star review!
We're pleased to hear you were happy with the quick response and replacement of your machine.
Best Regards,
Customer Support
Repair & Assure Limited
Reasonable cost and prompt service
As soon as I had a problem I called Repair and Assure. They were very helpful and advised me I would get a call within 48 hours from the engineer. They did call within the timeframe and arranged a mutually convenient appointment. They did call engineer was polite and courteous and got to the problem immediately. My washing machine is now working perfectly. Very happy.
5 maj 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Beverly Jane Lown
Thank you for your 5-Star review!
We're glad to hear our team was helpful from your first call and that the engineer was able to quickly identify and resolve the issue. It's great to know your washing machine is now working perfectly.
Best Regards,
Customer Support
Repair & Assure Limited
Customer service helpful and arranged…
Customer service helpful and arranged engineer. Hotpoint fitter attended on time and completed repair. Would recommend Repair and Assure for all round service
15 maj 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Alan Power
Thank you for your 5-Star review!
We're pleased to hear our customer service team were helpful and that the engineer attended on time and completed the repair.
Best Regards,
Customer Support
Repair & Assure Limited
Kind, considerate, helpful and friendly
From the first call to register my tepair the service supplied was excellent, friendly polite helpful staff on the phone and the service engineers were considerate and helpful, hope that the fridge is now fixed
22 maj 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Mrs Pamela Tyler
Thank you for your 5-Star review!
We're pleased to hear you received excellent service from our office team through to our engineers, and that everyone was friendly, polite, and helpful throughout. We hope your fridge is now fully working.
Best Regards,
Customer Support
Repair & Assure Limited
Our experience was amazing fast and…
Our experience was amazing fast and reliable
20 maj 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Shany Shan
Thank you for your 5-Star review!
We're delighted to hear you had an amazing experience and found our service fast and reliable.
Best Regards,
Customer Support
Repair & Assure Limited
Fantastic responce,good customer…
Fantastic responce,good customer service,you will not find better company anywhere...
1 juni 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Geoff Dowse
Thank you for your 5-Star review!
We're delighted to hear you were pleased with our response and customer service. Your recommendation means a great deal to us, and we truly appreciate your kind words and support.
Best Regards,
Customer Support
Repair & Assure Limited
The engineer was knowledgeable and knew…
The engineer was knowledgeable and knew what was wrong straight away. He completed the job quickly and efficiently. When completed he ensured the area was clean and everything was put back into place. Well done.
15 april 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Glyn
Thank you for your 5-Star review!
We're pleased to hear that our engineer quickly identified the issue and completed the repair efficiently. It's great to know that he also took care to leave everything clean and tidy
Best Regards,
Customer Support
Repair & Assure Limited
Very pleasant and quick repair
1 juni 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Janet
Thank you for your 5-Star review!
We're delighted to hear you found the service pleasant and the repair was completed quickly. We really appreciate your feedback.
Best Regards,
Customer Support
Repair & Assure Limited
Knowledgeable engineer
Knowledgeable engineer, had to come back twice but was no issue to him. Laid back and got the job done with minimum fuss
15 maj 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear IAN ALEXANDER MCLEOD
Thank you for your 5-Star review!
We're pleased to hear that our engineer's knowledge and professionalism made the repair process smooth and hassle-free. We appreciate your patience while we completed the work and are glad we could get the job done for you.
Best Regards,
Customer Support
Repair & Assure Limited
A very happy customer.
From day 1 to the final day of my machine being fixed. Calls were very professional, engineer was 100% , (Dan), Dan explained everything that needed doing to my machine , two call outs , now I have a machine that sounds brand new. Thank you for all support.
29 maj 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Jane Balbi
Thank you for your 5-Star review!
We're delighted to hear that you received professional service throughout the repair process. Dan will be pleased to know his explanations and support made a positive difference.
Best Regards,
Customer Support
Repair & Assure Limited
Svar från Repair & Assure
Dear Beverley
Thank you for your 5-Star review!
We're thrilled to hear you'd highly recommend us. Your support means a lot to the team.
Best Regards,
Customer Support
Repair & Assure Limited
I wasn't home but my adult son was in…
I wasn't home but my adult son was in he told me the engineer was very efficient and punctual I was very happy with the outcome
12 maj 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear siobhane dunveavy
Thank you for your 5-Star review!
We're pleased to hear that our engineer was punctual and efficient, and that you were happy with the outcome.
Best Regards,
Customer Support
Repair & Assure Limited
Great Customer Experience
Great assistance from the moment I called the Customer Service line. Received a visit from Dan on the Tuesday and he identified the problem straight away from the video I took of the issue with my Samsung Washing machine. He ordered the part and gave me his mobile number. I contacted him today 29/05 and the part was in and he said he would be round between 1500-1600 to fit it. He turns up and fits the re-circuation pump with no issues. He was very professional and friendly. He left no mess at all and just an all round great, friendly chap! Well done Dan!
29 maj 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Simon Reed
Thank you for your 5-Star review!
We're delighted to hear that Dan provided such a professional, friendly, and efficient service from diagnosis through to repair. We'll be sure to pass on your kind words to him. Thank you for choosing us, and we're pleased we could get your Samsung washing machine back up and running!
Best Regards,
Customer Support
Repair & Assure Limited
Friendly staff
Friendly staff, easy to talk to, a little expensive but it gives complete cover
27 maj 2026
Omdöme utan inbjudan
Svar från Repair & Assure
Dear Amanda Norsworthy
Thank you for your review!
We’re delighted to hear you found our team friendly and easy to talk to. We always aim to provide helpful advice and make the process as straightforward as possible. We appreciate your comments regarding the price, and we’re pleased you feel the level of cover provides real peace of mind and value.
Best Regards,
Customer Support
Repair & Assure Limited
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.