Your Brand Cover Omdömen 352

I spoke with Aston a total of 3 times. The first two, I was at lunch with family so he had to call back. I'm glad he did. He was well spoken, charming and knowledgeable. I eventually took cover for 5 items and the price was amazing. Compared to other brands that do the same thing, Your Brand are a very competitive company. I wasn't rushed on the call like other brands do to you and he made sure I was happy with what we'd discussed. He made sure I didn't have any questions and gave me plenty of opportunity to jump in if I had any questions. I'm good at interrupting, my bad, but he was so happy to help. As I used to be a compliance officer for LTSB online banking, I'd give Aston full marks and a pay raise!

I spoke to nice gentleman called Alfie explained what the company do the member of staff was helpful and told me everything I needed to know. How the company work and the services they offer, overall happy. With the price for year.

STAY AWAY from this company
I took out cover for a number of appliances.. I need the top oven of my cooker fixed as it wasn’t staying alight they came out but couldn’t get the parts for it so they offered me the choice of 2 replacements… both the cookers were 1 oven and a grill.. I rang them to say that both the cookers were 1 oven and a grill and that was paying for a double oven and that it was the top oven that needed fixing so they knew I had a double oven cooker.. I needed the top oven fixing because I use it a lot.. they tried to tell me that the 2 choices of replacements were double ovens… errrmmm NO they arnt they are single ovens and a grill.. they ten said the specification numbers of my oven were the same as the ovens they had sent me… NO they arnt because mine would of said DOUBLE ovens… I then cancelled my cover with them and they sent me a bill for £547 saying I had breached my contract.. well I’m sorry but you breached your service.. I’ve redone my cover until the contract is up in July.. you are the eorst cover company ever I should of stayed with domestic and general.. stay away people because they screw you totally over and I now have to get a new DOUBLE OVEN cooker.. total rip off

A temperamental and suicidal air fryer decided that it didn't want to cook my dinner for me. "Tough doodah lady- you can have a pot noodle!"
That led me to call Your Brand Cover on a Monday morning to ask for their help and make a claim.
A very lovely young person named Conner took my call and from the outset was friendly, courteous and polite. He made the process as pain free as possible firstly by listening to my issues and then by making the necessary admin simple and easy to understand.
After I sent a couple of photos of the aforementioned awkward air fryer,my claim was immediately accepted,
Conner had apologised at the beginning of my call because Monday is their busiest day. Obviously!!! We all know that if an appliance is going to misbehave, it will pick the most inconvenient time at the weekend.
I had not been singled out as a target for the uprising of the machines. There were others out there like me that needed the assistance of Your Brand Cover to resist the rebellion.
The apology was unnecessary as Conner then proficiently and efficiently took all the necessary details a d passed them on to colleagues that would offer me a replacement product inside a couple of hours.
Conner kept me informed throughout the process and made an otherwise tedious inconvenience into a pleasant conversation.
Overall, I was happy with my experience and would definitely recommend this company.
Gold star service.
Thanks.
*****( if Conner's manager/ team leader is reading this what you need to know is that you have an exemplary employee who definitely deserves (at the very least) some recognition and praise for their customer service skills. Put his name on the board as employee of the week and give him.a pay rise or an extra biscuit break.)

Excellent customer service.
Super helpful and clear in explaining.
Also very happy actually made my day!

Good pitch, informative

Explained everything very well.
Answered any questions I had regarding the cover.
Took his time to explain everything I needed to knw.

I spoke with Aston this afternoon and he was really polite and informative. He explained everything to me clearly and I took advantage of paying for my cover yearly, which has saved me quite a bit!! Thank you.
By the way, give him a promotion!!

Fantastic very nice man explained everything very positive very helpful.

Excellent service and thorough customer support. Thank you Louis for your support yet again ⭐⭐⭐⭐

Alfie (call-handler) was extremely polite and clear with all relevant information. A credit to manner in which he handled the call and the way he dealt with customer.

Always helpful and very good customer service,they are very good at solving problems and getting things sorted without any hassle

Excellent customer service i received today by Louie!

So after being a customer for some time now, and having a washing machine fixed and sorted. I had to put in a claim for my hoover, I called on a thursday and spoke to phoebe and was told I would get a call back the same day, which I did not. I then called again on Tuesday to ask for an update and spoke to a gentleman who said he was a sales manager, to be told he would chase up the claim with the engineers, and would call me back in an hour... still no call back. So called again Thursday and spoke to phoebe again to say they will chase it up to make sure that I will be sent choices for a new hoover as mine wasn't worth repairing. I finally got the email and ordered a new one through the company. Although the ordering of the new appliance was easy, I didn't like the lack of communication and would of appreciated a follow up call or Email to at least say they've had nothing back so I didn't have to call 3 times to chase it up myself. Other than that. Smooth transaction for the claim. Both staff members I spoke to were polite and happy to help though. Just didn't like the lack of communication.

Aston was very informative and helpful. I have now cancelled with my previous insurers and will be starting to use Your Brand Cover from next month.

Able to contact easily by phone.
Appointment relatively quick.
Problem solved at first visit.

Lovely and helpful and explained everything

Alfie was a lovely gentleman to talk with, he was clear and made sure I understood everything. I didnt feel pressured to take the policy. Everything was easy and I was happy with the service I was offered.