The level of customer service I received is absolutely brilliant. This morning,my call was answered within 30 seconds by an extremely nice gentleman. As I was already an existing customer,he was able... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Alfie Pate was excellent in his advice and his knowledge of the product and answered all my questions. There was no hard sell or urgency to accept. Saved a lot of money by switching to your brand cov... Se mer
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I initially contacted support with every intention of cancelling my plan because I simply couldn't afford it. I expected a straightforward cancellation, but instead I spoke with Dylan, who com... Se mer
1, It was lovely to speak to an English person in an English call center.Im not racist but speaking to someone in another country that can "speak " English is not always at a level you can understan... Se mer
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Företagsinformation
Skrivet av företaget
Get Rapid Repairs, Free Servicing and Free Appliance Upgrades included in your cover. Your Brand Cover – The Appliance Cover Specialists At Your Brand Cover, we’re committed to delivering better service, better value, and complete confidence when it comes to protecting the appliances you rely on every day. Our core values — Fairness, Trust, Value and Reliability — guide everything we do. Millions of households across the UK choose appliance cover for the reassurance it brings. With Your Brand Cover, you can relax knowing your protection is backed by a company that puts customers first and is dedicated to keeping your home running smoothly. For a simple, affordable monthly cost, we take care of the stress of repairing or replacing your essential appliances. No hassle, no worry — just dependable support whenever you need it.
Kontaktuppgifter
Storbritannien
- www.yourbrandcover.com
4,6
Utmärkt
390 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I spoke to a gentleman called Cyrus he…
I spoke to a gentleman called Cyrus he was really polite and well spoken and explained everything to me perfectly.
3 juli 2026
Svar från Your Brand Cover
Dear Cara,
Thank you for your review. We're so pleased to hear that Cyrus was polite and took the time to explain everything clearly. Providing clear and helpful service is something we pride ourselves on, so it's wonderful to know you had such a positive experience.
We'll be sure to pass your kind comments on to Cyrus.
Kind regards
Your Brand Cover
Dylan Mew was fantastic within the hour…
Dylan Mew was fantastic within the hour my parts ordered and confirmation sent exceptional service by him would recommend the company to friends and family a seamless service.
2 juli 2026
Omdöme utan inbjudan
Svar från Your Brand Cover
Dear Farhana,
Thank you for your wonderful review. We're delighted to hear that Dylan provided such exceptional service and that your parts were ordered so quickly.
It's fantastic to know the process was seamless and that you would recommend us to your friends and family. We'll be sure to pass your kind comments on to Dylan.
Kind regards
Your Brand Cover
Daniel was very polite and extremely…
Daniel was very polite and extremely helpful and infact saved me some money by consolidating my appliance policy’s.
30 juni 2026
Svar från Your Brand Cover
Dear Frances,
Thank you for your review. We're delighted to hear that Daniel was helpful, and was able to help you consolidate your appliance policies to save you money.
We'll be sure to pass on your kind comments to Daniel. Thank you for choosing Your Brand Cover.
Kind regards
Your Brand Cover
I was pestered by this company to renew…
I was pestered by this company to renew my insurance on my washing machine which i then did ..so unfortunatly my machine broke down and as i have never dealt with insurance before on it i rang to ask what to do .person on phone did not know and said he would ring back but he never so rang i again to be told they couldnt do anything as i was to early into my contract .so was sending my money back to me ..surely you are covered from first day of contract ...how am i supposed to know when the machine breaks .. useless company in my eyes
25 juni 2026
Omdöme utan inbjudan
Svar från Your Brand Cover
Dear Ms Ryan,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience fell short of your expectations.
We apologise that you had to chase us after expecting a callback.
We appreciate how frustrating that must have been, and that's not the level of service we aim to provide.
We have fully refunded the £69 of payments you have made.
Regarding your claim, new policies are subject to an initial exclusion period before cover becomes available. As your appliance broke down during that period, we were unfortunately unable to progress the claim, and your payments were refunded.
We understand your disappointment and appreciate your comments, as they help us identify where we can improve both our communication and our customer service.
Kind regards
Your Brand Cover
Aston
Aston, who rang me, was very informative, helpful & polite. Great conversation, I had with him! Top bloke!
17 juni 2026
Svar från Your Brand Cover
Dear Judith,
Thank you for your review! We're delighted to hear that Aston helpful and polite throughout your conversation.
It's wonderful to know he provided such a positive experience and made the call enjoyable.
We'll be sure to pass on your kind comments to Aston!
Kind regards
Your Brand Cover
Louis was extremely helpful making sure…
Louis was extremely helpful making sure everything was up to date & explaining the new offers they had. He was polite & friendly. I like this company as you know exactly what you have covered & how much the cover will cost.
17 juni 2026
Svar från Your Brand Cover
Dear Mrs. McLoughlin,
Thank you for your review. We're delighted to hear that Louis was so helpful and took the time to explain the available options clearly.
It's great to know that his approach made a positive impression.
We also appreciate your comments about the clarity of our cover and pricing, as providing straightforward and transparent service is very important to us.
Kind regards
Your Brand Cover
Svar från Your Brand Cover
Thank you for your review!
We're delighted to hear that you found our team friendly and helpful. Providing excellent customer service is very important to us, and your feedback is greatly appreciated.
Kind regards
Your Brand Cover
Very helpful
Very helpful, Paul had ran a week ago was unable to speak to him at that time ask him to phone back which he has done at my request time so I could discuss things better.
12 juni 2026
Svar från Your Brand Cover
Dear Miss Neal,
Thank you for your review. We’re pleased to hear that Paul was so helpful. We understand timing is important, and we're glad he called back at the time you requested so you could discuss everything properly.
We appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Paul.
Kind regards
Your Brand Cover
My experience with Daniel he was polite and didn’t push me
My experience was good didn’t push me to change my cover but I would like him to know that I got the one I am with it’s £11.95 so I am saving a lot more than I thought
11 juni 2026
Svar från Your Brand Cover
Dear Shirley,
Thank you for your review!
We’re delighted to hear Daniel provided a helpful experience.
It’s important to us you felt comfortable making the decision that was right for you and that you discovered you could make an even bigger saving than expected.
We’ll be sure to pass your kind comments on to Daniel.
Kind regards
Your Brand Cover
Great company I have leas anxiety now…
Great company I have leas anxiety now for if any of my appliances break down I know I’m covered
29 maj 2026
Svar från Your Brand Cover
Dear Louise,
Thank you for your wonderful review. We’re delighted to hear that having cover in place has given you greater peace of mind.
Knowing your appliances are protected if something goes wrong can make all the difference, and we're pleased we could help provide that reassurance.
Kind regards
Your Brand Cover
Cooker repair
I called Connor today who was friendly and very helpful an engineer called back with half hour and within 3 hours in total my cooker was fixed. Excellent service all round
3 juni 2026
Svar från Your Brand Cover
Dear Deborah,
Thank you for your fantastic review. We’re delighted to hear Connor was friendly and helpful throughout the process.
It’s great to know that your claim was handled quickly, and your cooker repaired within just a few hours.
Thank you for sharing your experience. We really appreciate your kind words!
Kind regards
Your Brand Cover
The lad was very nice
The lad was very nice, friendly, knowledgeable and gave ne all I needed to know to change to this company xx
1 juni 2026
Svar från Your Brand Cover
Dear Amanda,
Thank you for your lovely review. We’re delighted to hear you found our representative friendly, knowledgeable and helpful. It’s great to know you were given all the information you needed to make your decision.
Kind regards
Your Brand Cover
Don't trust them!!
I have never known anything like it. What kind of insurance company only works Mon to Fri 9 - 5? Also when I took the insurance out I was told they covered accidental damage and that they would be out and have it fixed within 7 days. I called up and was told that a broken knob on my cooker was cosmetic!! No... it means I can't use the ring it's used for. 2nd it's been a week and all I have been told is that I need to pay extra!! I have tried to contact them but are closed when I need them. What a joke!! Stay with D&G,
26 maj 2026
Omdöme utan inbjudan
Svar från Your Brand Cover
Dear Customer,
Thank you for taking the time to leave your review.
We are sorry to hear that you feel disappointed with your experience.
To clarify, like the majority of appliance cover providers and repair networks, our customer service team operates Monday to Friday. This is largely because most engineers and manufacturers do not provide standard repair services over weekends, meaning there is very limited ability to progress repairs outside of these hours. That said, we do offer an online repair booking facility through our website, allowing customers to register claims and repair requests 24 hours a day, 7 days a week, which many providers do not offer.
With regard to accidental damage, this is not included within our cover and is clearly stated within our Terms and Conditions. We are not an insurance company and instead provide appliance breakdown protection covering mechanical and electrical faults. In our experience, accidental damage is often covered under home insurance policies, so our cover is designed to complement rather than duplicate existing protection.
Regarding the cooker control knob, whether an issue is considered cosmetic or functional depends on the specific circumstances and the assessment carried out. If a component prevents the appliance from operating as intended, this would naturally form part of that assessment.
We would also like to clarify that we were not requesting any additional payment beyond what was already due on the account. Our records show that a payment had been missed and, as with all cover plans, accounts must be brought up to date before a claim can proceed. This was simply the collection of an outstanding payment owed under the agreement rather than an extra charge for making a claim.
Importantly, the claim has not been rejected. The claim remains open and can be progressed once the outstanding missed payment has been brought up to date. Until this happens, we are unable to proceed with arranging repairs or any further claim activity under the terms of the agreement.
Finally, we note that the claim was first reported on 28 May 2026 and that our team was communicating directly with you via WhatsApp during this period regarding the claim and the steps required to progress it. As such, the matter had not been outstanding for over a week without communication, and we were actively engaging with you throughout.
We appreciate all feedback and would be happy to review any remaining concerns directly if you would like to contact our Customer Care Team.
Kind Regards
Your Brand Cover
Excellent company and great service
Excellent company and great service, thankyou very much. Kind regards, Jeremy.
29 maj 2026
Svar från Your Brand Cover
Thank you for your kind review, Jeremy!
We’re delighted to hear you received great service and had such a positive experience with us. Your feedback is greatly appreciated.
Kind regards
Your Brand Cover
Manley who i spoke to was very helpful
Manley who i spoke to was very helpful, explained everything to me. In a way I would understand, what he was saying to me. He had very good sense of humour. Also he was very polite, honest. We both understood each other what each other was saying. I would like to give manley 100% review. He was very genuine, he was very good of what he was saying to me. We both even had a laugh, joke while he was explaining everything. So again I will give him another 100%.
28 maj 2026
Svar från Your Brand Cover
Dear Clare,
Thank you for taking the time to leave such a wonderful review. We’re delighted to hear that Manley was so helpful and genuine throughout your conversation.
It’s great to know he explained everything clearly and even shared a few laughs along the way.
Providing clear, honest and friendly service is very important to us, so we’re pleased Manley made such a positive impression.
We’ll be sure to pass your kind comments on to him and the team.
Kind regards
Your Brand Cover
Great cover plan
I have been overpaying for my appliances for a while without realising, that payments increased nearly twice in few years. Brand Cover gave me a decent quote on Rapid Repear plan (cheaper by £10 per month with added extra appliance) for fixed price for 24month. I'm a happy customer
28 maj 2026
Svar från Your Brand Cover
Thank you for your wonderful review!
We’re delighted to hear we were able to help you reduce the cost of protecting your appliances while providing cover that suited your needs.
Thank you for choosing Your Brand Cover. We’re thrilled to have you as a happy customer.
Kind regards
Your Brand Cover
Svar från Your Brand Cover
Thank you for your kind review!
We’re delighted to hear you were very happy with the service Daniel provided and found him so helpful.
Kind regards
Your Brand Cover
Svar från Your Brand Cover
Dear Sian,
Thank you for your lovely review. We’re so pleased to hear you received brilliant service and found our representatives friendly and helpful.
Kind regards
Your Brand Cover
Aston (Martin) deserves a pay rise!
I spoke with Aston a total of 3 times. The first two, I was at lunch with family so he had to call back. I'm glad he did. He was well spoken, charming and knowledgeable. I eventually took cover for 5 items and the price was amazing. Compared to other brands that do the same thing, Your Brand are a very competitive company. I wasn't rushed on the call like other brands do to you and he made sure I was happy with what we'd discussed. He made sure I didn't have any questions and gave me plenty of opportunity to jump in if I had any questions. I'm good at interrupting, my bad, but he was so happy to help. As I used to be a compliance officer for LTSB online banking, I'd give Aston full marks and a pay raise!
22 maj 2026
Svar från Your Brand Cover
Dear Carol,
Thank you for such a fantastic review. We’re delighted to hear Aston provided such a positive experience and took the time to make sure everything was clearly explained without any pressure.
Your comments regarding Aston’s professionalism, patience and customer service will certainly be passed on to him and the team.
We’re sure he’ll really appreciate your kind words — especially the recommendation for a pay rise!
Kind regards
Your Brand Cover
Good price and polite
I spoke to nice gentleman called Alfie explained what the company do the member of staff was helpful and told me everything I needed to know. How the company work and the services they offer, overall happy. With the price for year.
22 maj 2026
Svar från Your Brand Cover
Dear Catherine,
Thank you for your kind review. We’re pleased to hear Alfie was helpful and took the time to clearly explain how the company and services work.
It’s great to know you were happy with both the cover and the price offered.
Kind regards
Your Brand Cover
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