I wish customer service was like that for every other company I deal with. I needed to cancel something and Chelsea was very understanding and did exactly as I asked straightaway - no arguing to keep... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Everyone i spoke to today were so helpful and very friendly. I didn't need to ask any questions as everything was explained to me. As always a great service. Thankyou very much
Företaget har svarat
Great customer service I spoke to a lady called Filipa who was very polite and friendly and she made me feel listened too. She is a credit to the company.
Företaget har svarat
I recently had to choose a new washing machine & once I’d made my choice I was then to phone Homeshield Direct to inform them of my choice. The phone barely rang & upon it being answered, I was greete... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We’re here to help! If you have an appliance breakdown, HomeShield Direct are here to get you back up and running as soon as possible with a network of qualified and registered engineers across the country. HomeShield Direct plans offer unlimited repairs with manufacturer-approved parts, and a brand-new replacement if your appliance can't be fixed. Talk to a real, UK-based staff member today to learn how HomeShield Direct can help you rest easier knowing your appliances are protected.
HomeShield Direct
Skrivet av företaget
- Let us make it right!
- We have a commitment to our customers and strive for best practice in customer service, if you are on Trustpilot because this hasn't been the case then we would suggest following our complaints procedure. --- We have chose to be a part of The Consumer Ombudsman to allow customers a chance to appeal our decisions if we don't get it right.
Kontaktuppgifter
4,6
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 58 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service I spoke to a…
Great customer service I spoke to a lady called Filipa who was very polite and friendly and she made me feel listened too. She is a credit to the company.
28 oktober 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Cheryl
Thank you so much for your lovely feedback! We're delighted to hear that Filipa provided such excellent customer service and made you feel listened to and valued. Thank you for taking the time to share your experience!
Kind regards
Homeshield Direct Customer Services
Everyone i spoke to today were great customer service so…
Everyone i spoke to today were so helpful and very friendly. I didn't need to ask any questions as everything was explained to me. As always a great service. Thankyou very much
28 oktober 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Kelly
Thank you for your review. It's great to hear that the team were helpful and friendly, and that everything was clearly explained throughout. We really appreciate your continued support and are pleased you've received great service as always.
Kind regards
Homeshield Direct Customer Services
Lauren was very helpful and efficient…
Lauren was very helpful and efficient today.
28 oktober 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Joyce
Thank you for your review. We're glad to hear Lauren was helpful and efficient. We'll be sure to pass your feedback on to her. Thank you for taking the time to share your experience.
Kind regards
Homeshield Direct Customer Services
Reported my TV as having picture…
Reported my TV as having picture quality issues, received a call from a member of the engineering team and it was deemed to be more cost effective to replace the TV than carry out a repair. Lucy gave me a few options for replacement, I received a payment 3-5 working days later so I could purchase a new appliance.
2 oktober 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Thank you for taking the time to leave us a review. We're pleased to hear that your TV issue was dealt with efficiently and that we were able to offer a suitable replacement solution. It's great to know Lucy was helpful in guiding you through the available options and that your payment was received within the expected timeframe.
Kind regards
Homeshield Direct Customer Services
Filipa is a credit to your company.
Filipa was so helpful on the phone and is processing things very quickly and efficiently.she is a credit to your company 😁
21 oktober 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Jackie
Thank you for your lovely feedback! We're delighted to hear that Filipa was so helpful and handled everything quickly and efficiently. Thank you for taking the time to share your experience! 😊
Kind regards
Homeshield Direct Customer Services
Svar från HomeShield Direct
Thank you for your lovely feedback! We're so pleased to hear you found our service helpful and polite. We really appreciate you taking the time to share your experience and thank you for choosing us!
Kind regards
Homeshield Direct Customer Services
Tamzin was so kind and helpful with me.
Tamzin was so kind and helpful with me.
Thank you HomeShield direct.
16 oktober 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Thank you for your lovely review! We're delighted to hear that Tamzin was so kind and helpful.
Kind regards
Homeshield Direct Customer Services
Lauren was extremely helpful
Lauren was extremely helpful, knowledgeable and professional when dealing with my request to close my accounts and with sorting out a replacement washer.
16 oktober 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Alison
Thank you for taking the time to leave us such lovely feedback. We're delighted to hear that Lauren was so helpful, knowledgeable and professional throughout your experience. It's great to know she was able to assist with closing your accounts and arranging a replacement washer.
Kind regards
Homeshield Direct Customer Services
Svar från HomeShield Direct
Dear Amy
Thank you for your review. We’re pleased to hear you were satisfied with the speed and professionalism of our service. We look forward to assisting you again in the future.
Kind regards
Homeshield Direct Customer Services
Svar från HomeShield Direct
Dear Ejiroghene
Thank you for your review! We’re delighted to hear that you found the process smooth and easy. We appreciate your feedback.
Kind regards
Homeshield Direct Customer Services
Great customer service
I wish customer service was like that for every other company I deal with. I needed to cancel something and Chelsea was very understanding and did exactly as I asked straightaway - no arguing to keep me on or additional hard selling. For that reason, I’ll consider Home Direct FIRST for any appliance cover. That was the first time I called them, and it was a great first impression.
9 oktober 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Patrick
Thank you so much for your lovely review! We’re delighted to hear that Chelsea made such a positive first impression and provided the straightforward, understanding service you deserve. At Homeshield Direct, we believe in putting our customers first and making every interaction as easy and stress-free as possible. We’ll be sure to pass your kind words on to Chelsea, who will be thrilled to hear your feedback.
Kind regards
Homeshield Direct Customer Services
Horrendous company
Horrendous company, avoid using at all costs. Washing machine broke, never came to fix it but auto renewed a the policy on an already broken washing machine, but whilst on hold to them they state they can only take out/renew a policy if the insured item is on full working order. Sounds fraudulent that they have done this against their own guidelines. Customer services made out I was lying, refused to deal with the issue, Cowboy scam artists, use at your own peril.
8 oktober 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Darren
We are concerned and confused by your review (unless this is mistakenly for another company?)
You called to claim back in May 2026. We just needed the model number of your washing machine to book you in for an engineer visit. You said on that call you would call back with that information, but didn't. We attempted to call back again 10 days later, but again no reply.
Kind regards
Homeshield Direct Customer Services
The lady who helped me was very…
The lady who helped me was very efficient and had excellent customer skills. A credit to the company
6 oktober 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Colin
Thank you for your lovely feedback! We’re delighted to hear that you received such efficient and excellent customer service. We’ll be sure to pass your kind comments on to the team member who assisted you.
Thank you for choosing Home Direct!
Kind regards
Homeshield Direct Customer Services
Svar från HomeShield Direct
Dear Julie
Thank you for your kind review! We’re delighted to hear that Lucy was helpful and respectful during your interaction. We’ll be sure to pass your feedback to her. Thank you for choosing Home Direct!
Kind regards
Homeshield Direct Customer Services
Philipa was very efficient.
Philipa was very efficient. It took only a couple of minutes. Philipa is a credit to homeshield.
5 oktober 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Rodney
Thank you for your lovely feedback! We’re delighted to hear that Philipa provided such efficient service and resolved everything so quickly. We’ll be sure to pass your kind words on to her, as she’ll be thrilled to know her efforts are appreciated. Thank you for choosing Homeshield!
Kind regards
Homeshield Direct Customer Services
Lauren was very friendly and answered…
Lauren was very friendly and answered all my queries.
5 oktober 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Ceri
Thank you for your lovely review! We’re delighted to hear that Lauren was friendly and able to answer all your queries. We’ll be sure to pass your kind feedback on to her. Thank you for choosing Home Direct!
Kind regards
Homeshield Direct Customer Services
Filipa was amazing
Filipa was amazing, she handled my case in a friendly and professional manner. I was amazed that such helpfulness even existed any more. 120%. Thank you very much.
Kind regards.
Eric Gilbert.
2 oktober 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Eric
Thank you so much for your fantastic review! We’re delighted to hear that Filipa provided such friendly, professional and helpful service. It’s wonderful to know she made such a positive impression and exceeded your expectations. We’ll be sure to pass your comments on to her. Thank you for choosing Homeshield Direct!
Kind regards
Homeshield Direct Customer Services
Satisfied customer
Filipa was very knowledgeable and explained everything to me which gave me reassurance. Thank you for this experience today.
2 oktober 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Thank you for your lovely feedback! We’re delighted to hear that Filipa’s knowledge and clear explanations gave you reassurance and made your experience a positive one. Providing our customers with helpful, friendly service and peace of mind is very important to us. Thank you for choosing Home Direct!
Kind regards
Homeshield Direct Customer Services
very helpful and a sorted it out…
very helpful and a sorted it out straight away thank you
30 september 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Michael
Thank you for your lovely review! We’re pleased to hear that our team was able to help you and get everything sorted straight away.
Kind regards
Homeshield Direct Customer Services
Excellent customer service – highly recommended
I contacted HomeShield Direct on behalf of my uncle, as I hold Power of Attorney. Tamzin was extremely helpful, understanding and efficient, clearly explaining the policies, cancelling those no longer needed and arranging refunds where appropriate.
She made a difficult situation much easier to deal with. Excellent service and I would highly recommend them.
1 oktober 2026
Omdöme utan inbjudan
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