I wish customer service was like that for every other company I deal with. I needed to cancel something and Chelsea was very understanding and did exactly as I asked straightaway - no arguing to keep... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Everyone i spoke to today were so helpful and very friendly. I didn't need to ask any questions as everything was explained to me. As always a great service. Thankyou very much
Företaget har svarat
Great customer service I spoke to a lady called Filipa who was very polite and friendly and she made me feel listened too. She is a credit to the company.
Företaget har svarat
I recently had to choose a new washing machine & once I’d made my choice I was then to phone Homeshield Direct to inform them of my choice. The phone barely rang & upon it being answered, I was greete... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We’re here to help! If you have an appliance breakdown, HomeShield Direct are here to get you back up and running as soon as possible with a network of qualified and registered engineers across the country. HomeShield Direct plans offer unlimited repairs with manufacturer-approved parts, and a brand-new replacement if your appliance can't be fixed. Talk to a real, UK-based staff member today to learn how HomeShield Direct can help you rest easier knowing your appliances are protected.
HomeShield Direct
Skrivet av företaget
- Let us make it right!
- We have a commitment to our customers and strive for best practice in customer service, if you are on Trustpilot because this hasn't been the case then we would suggest following our complaints procedure. --- We have chose to be a part of The Consumer Ombudsman to allow customers a chance to appeal our decisions if we don't get it right.
Kontaktuppgifter
4,6
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 58 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent customer care
Fast pick up of phone call. Understanding of the issue and immediate action to rectify. Excellent customer support from Chelsea.
20 juli 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Mike
Thank you for your review! We're delighted to hear that your call was answered quickly, your issue was understood, and action was taken straight away to resolve it.
We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards
Homeshield Direct Customer Services
They were very quick to answer and…
They were very quick to answer and response to all questions
27 juli 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear William
Thank you for your review! We're so pleased to hear that our team was quick to respond and answered all of your questions.
We appreciate you taking the time to share your experience and look forward to helping you again in the future!
Kind regards
Homeshield Direct Customer Services
Didn't have any problems
Didn't have any problems. All done straight away
27 juli 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Margaret
Thank you for taking the time to leave us a review! We're delighted to hear everything went smoothly and was completed straight away. We appreciate your feedback and look forward to helping you again in the future.
Kind regards
Homeshield Direct Customer Services
Always answer and helpful service
Always answer and helpful service from staff. The product coverage is fantastic and would definitely recommend
24 juli 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Belinda
Thank you for your lovely review and recommendation! We're delighted to hear that you've consistently received helpful service from our team and that you're pleased with the range of plans we provide.
We appreciate you taking the time to share your experience.
Kind regards
Homeshield Direct Customer Services
Thankyou the lady was very helpful gave…
Thankyou the lady was very helpful gave me the info I needed very polite freindly a pleasure to talk to.
24 juli 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Christine
Thank you so much for your kind review. We're delighted to hear that our team member was able to provide the information you needed and that you found her polite, friendly, and a pleasure to speak with.
We appreciate you taking the time to share your experience.
Kind regards
Homeshield Direct Customer Services
Tamzin was very responsive and helpful
23 juli 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Susan
Thank you for your kind review! We're delighted to hear that Tamzin was responsive and helpful throughout your experience. We appreciate you taking the time to share your experience and look forward to helping you again in the future.
Kind regards
Homeshield Direct Customer Services
Helpfulness
Tamzin was very Helpful, answering my enquiries promptly, & cancelling the transaction that I didn't authorise.
20 juli 2026
Omdöme utan inbjudan
Chelsea was lovely
Chelsea was lovely.
Just a very nice gentle kind sounding lady who helped me with my query easily and quickly.
Thanks Chelsea
21 juli 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Gina
Thank you so much for taking the time to leave such a kind review. We're delighted to hear that Chelsea was able to help you with your query quickly and easily.
We look forward to helping you again in the future!
Kind regards
Homeshield Direct Customer Services
Very satisfied …
Chelsea who dealt with my call was fantastic. We got cut off before the end of the call I panicked as it had taken me quite a while to get through and thought on nooo. I called again and had another wait got through to another person I didn’t have to go through everything again because he see on the account everything had been taken care of by his colleague who was Chelsea .
Very professional and very helpful .
21 juli 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Shirley
Thank you so much for taking the time to share your experience. We're delighted to hear that Chelsea provided such fantastic service and was able to resolve everything for you, even though the call was unexpectedly disconnected.
We understand how frustrating it can be when a call cuts off after a wait, so we're pleased that everything had already been taken care of and that your follow-up call was straightforward.
Kind regards
Homeshield Direct Customer Services
First Class Customer Service
20 juli 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear John
Thank you very much for taking the time to leave us such a positive review. We're delighted to hear that you had a great experience with us.
Kind regards
Homeshield Direct Customer Services
Great customer service call
I spoke to Filipa in customer services and she was incredibly understanding and helpful. I would like to say a big thank you to her!! She has also done exactly what she said she would!!!
20 juli 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Vanessa
Thank you so much for your wonderful feedback! We're thrilled to hear that Filipa provided such understanding and helpful service, and that she followed through on everything she promised.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards
Homeshield Direct Customer Services
Chelsea was professional and friendly
Chelsea was professional and friendly. She attended to my request immediately.
20 juli 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Victoria
Thank you for your wonderful review! We're delighted to hear that Chelsea provided you with a professional and friendly service and was able to assist with your request straight away. We appreciate you taking the time to share your experience and look forward to helping you again in the future.
Kind regards
Homeshield Direct Customer Services
Lauren was a great help for my…
Lauren was a great help for my experience she listened and she sorted my issue out I’m so happy I was with home direct
15 juli 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Daonequeenz
Thank you for your wonderful review! We're so pleased to hear that Lauren was able to listen to your concerns and resolve your issue. It's great to know she made your experience such a positive one.
Thank you for choosing Home Direct, and we're always here if you need any further assistance.
Kind regards
Homeshield Direct Customer Services
Very helpful and sorted out my query in…
Very helpful and sorted out my query in a very professional and pleasant way thank you once again Tazmin
14 juli 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Stephen
Thank you for your lovely review! We're so pleased to hear that Tamzin was able to help with your query in such a professional and pleasant manner.
Thank you for taking the time to share your experience, and if you ever need any further assistance, we're always here to help.
Kind regards
Homeshield Direct Customer Services
Very quick to respond
Very informative and very quick to respond.
Tamzin, who dealt with my query was efficient, polite and completed everything promptly. I am very pleased with the customer service I received. Thank you.
14 juli 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Katherine
Thank you for your wonderful review! We're delighted to hear that you received informative, efficient, and prompt service from Tamzin.
Thank you for your feedback, and we're always here if you need any further assistance.
Kind regards
Homeshield Direct Customer Services
In error I cancelled my direct debit…
In error I cancelled my direct debit thinking it was another provider/ service so I emailed for help to re- instate my payments. Tamsin immediately responded and sorted out my error, no problem!
thank you so much
14 juli 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Ms Mctiernan
Thank you so much for your review!
We're glad Tamzin was able to respond quickly and help get everything sorted for you. We understand that these things can happen, and we're pleased we could reinstate your payments without any hassle.
If you ever need any further assistance, we're always here to help.
Kind regards
Homeshield Direct Customer Services
Disgusting company
Disgusting company. They’re a pack of vultures. They took advantage of my uncle who is 70 years old, for who I have Lasting power Of Attorney as he has suffered with his mental health for some time. Over the course of 18 months, they hounded him to take out insurance policies for household items, such as £10.90 a month for an air fryer! An Air Fryer that was 5 years old and cost £40 new! 19 Direct Debits “NINETEEN” were generated over that period for things like a kettle, fridge, freezer, washing machine, etc. They only stopped when I happened to be with him when a sales advisor called him telling him he was sending out his new documents! Coming from a sales background of 15 years myself, The sales tactics used by HomeShieldDirect and or the sales advisors is CHURNING, whereby they call you regularly to cancel existing policies and take out new “BETTER” policies so that they can benefit from commission. This practice is HIGHLY unethical sales tactics which isn’t used by compliant companies. However HomshirldDirect think that practice is acceptable. Stay well clear of this company, absolute parasites with no moral compass.
14 juli 2026
Omdöme utan inbjudan
Very happy with the quick response.
Very happy with the quick response to my phone call and the way my claim was dealt with late on Friday afternoon; with a manufacturer's engineer booked for Monday.
10 juli 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Celia
Thank you for taking the time to leave us a review!
We're delighted to hear that you were happy with the quick response to your call and the way your claim was handled, especially late on a Friday afternoon. It's great to know we were able to arrange for a manufacturer's engineer to attend on Monday.
We appreciate your feedback and are always here if you need any further assistance.
Kind regards
Homeshield Direct Customer Services
New washing machine
The lady I spoke with today was Chelsea and she was lovely, has were all the other people I’ve spoken with. The customer service is excellent.
9 juli 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Lynda
Thank you for taking the time to leave such a lovely review. We're so pleased to hear that you received excellent customer service from our team and it's wonderful to know that Chelsea made such a positive impression.
Kind regards
Homeshield Direct Customer Services
Svar från HomeShield Direct
Dear Kathryn
Thank you for your review! We really appreciate your feedback and are glad you had a positive experience. We hope to welcome you again soon.
Kind regards
Homeshield Direct Customer Services
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.