I wish customer service was like that for every other company I deal with. I needed to cancel something and Chelsea was very understanding and did exactly as I asked straightaway - no arguing to keep... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Everyone i spoke to today were so helpful and very friendly. I didn't need to ask any questions as everything was explained to me. As always a great service. Thankyou very much
Företaget har svarat
Great customer service I spoke to a lady called Filipa who was very polite and friendly and she made me feel listened too. She is a credit to the company.
Företaget har svarat
I recently had to choose a new washing machine & once I’d made my choice I was then to phone Homeshield Direct to inform them of my choice. The phone barely rang & upon it being answered, I was greete... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We’re here to help! If you have an appliance breakdown, HomeShield Direct are here to get you back up and running as soon as possible with a network of qualified and registered engineers across the country. HomeShield Direct plans offer unlimited repairs with manufacturer-approved parts, and a brand-new replacement if your appliance can't be fixed. Talk to a real, UK-based staff member today to learn how HomeShield Direct can help you rest easier knowing your appliances are protected.
HomeShield Direct
Skrivet av företaget
- Let us make it right!
- We have a commitment to our customers and strive for best practice in customer service, if you are on Trustpilot because this hasn't been the case then we would suggest following our complaints procedure. --- We have chose to be a part of The Consumer Ombudsman to allow customers a chance to appeal our decisions if we don't get it right.
Kontaktuppgifter
4,6
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 58 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Totally dishonest in the way they do…
Totally dishonest in the way they do business. Olly phoned me and attempted to renew a policy i had previously cancelled, but without asking to renew. Avoid these people.
28 september 2026
Omdöme utan inbjudan
Great service from Lauren
Great service from Lauren. Understood and processed my request with efficiency. Thank you
25 september 2026
Omdöme utan inbjudan
Went through the claim process with…
Went through the claim process with Lauren, all easy and sorted thanks to her
23 september 2026
Omdöme utan inbjudan
Thank you
Sorted my fridge freezer out and Lauren helped me a lot.
21 september 2026
Omdöme utan inbjudan
Great service replied back to me very…
Great service replied back to me very helpful did an amazing job with my problem great experience 10 out of 10
23 september 2026
Omdöme utan inbjudan
An exceptional service
Tamzin dealt with my request in s speedy, professional and courteus manner. She is a credit to the company.
22 september 2026
Omdöme utan inbjudan
Really nice to talk to a pleasant well…
Really nice to talk to a pleasant well mannered person who understood my situation and resolved it with full understanding and care.
Tamzin you are a breath of fresh air.
Thank you
Mr Betts
18 september 2026
Omdöme utan inbjudan
Spoke with a lovely gentleman called…
Spoke with a lovely gentleman called Cameron. Who set up my plan for my Candy washing machine. Nice and easy service
17 september 2026
Omdöme utan inbjudan
Chelsea was very polite and helpful
Chelsea was very polite and helpful
17 september 2026
Omdöme utan inbjudan
Lauren was excellent on the phone
Lauren was excellent on the phone. I was actually cancelling a plan as no longer had the appliance and Lauren was helpful and got it sorted. No hard sell which is so important and would actually make me use them again!
11 september 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Emma
Thank you for your feedback! We’re so pleased to hear that Lauren was helpful and made the process of cancelling your plan straightforward and hassle-free. It’s great to know that you appreciated her friendly, no-pressure approach. We’d be delighted to welcome you back in the future!
Kind regards
Homeshield Direct Customer Services
I was told my warranty had run out so…
I was told my warranty had run out so agreed to take out a plan with home sheild but released had had already taken out a plan with another company so l got in touch with home sheild and tamzin understood my predicament and sorted it straight away with her professional and helpful support so thank you tamzim really appreciate your help
11 september 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Stephen
Thank you so much for taking the time to share your experience. We’re delighted to hear that Tamzin was able to understand your situation and resolve everything quickly and professionally. Thank you again for your lovely feedback, and we’re pleased we could help!
Kind regards
Homeshield Direct Customer Services
Helpful and they explain things clearly
Helpful and they explain things clearly
11 september 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Megan
Thank you for your lovely feedback! We’re delighted to hear that you found our team helpful and that they explained everything clearly. We really appreciate you taking the time to share your experience.
Kind regards
Homeshield Direct Customer Services
Quick, efficient help
I needed help with an odd request (elderly relative, policy holder experiencing difficulties), but Tamzin really gave quick, efficient help.
9 september 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear P Gee
Thank you for your kind review. We’re so pleased to hear that Tamzin was able to provide quick and efficient support, especially given the circumstances. Thank you for taking the time to share your experience with us.
Kind regards
Homeshield Direct Customer Services
I spoke to Chelsea this morning and she…
I spoke to Chelsea this morning and she was very helpful, also very polite and made me feel at ease. She is a credit to your company. Thank you
10 september 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear John
Thank you for taking the time to share your positive feedback. We are delighted to hear that Chelsea provided you with such a helpful, courteous and reassuring service.
Kind regards
Homeshield Direct Customer Services
Friendly and polite approach
Friendly and polite approach, answered the related questions and offered a good deal!
Thank you Lucy :)
7 september 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Fauzia
Thank you so much for your lovely review! We’re delighted to hear that Lucy was friendly, polite and able to answer all your questions while finding you a great deal. We’ll be sure to pass your kind words on to her. Thanks again! 😊
Kind regards
Homeshield Direct Customer Services
Tamzin was extremely helpful
Tamzin was extremely helpful, dealt with my enquiry quickly.
Overall experience was brilliant
7 september 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Vicki
Thank you for taking the time to leave such lovely feedback! We’re delighted to hear that Tamzin was able to assist you quickly and made your experience a brilliant one.
Kind regards
Homeshield Direct Customer Services
Lauren - exceeded expectations
Lauren was way above average and very competent and professional. She got the job done well!
3 september 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Karen
Thank you so much for your review! We’re delighted to hear that Lauren provided such a professional and competent service and got the job done to a high standard.
Kind regards
Homeshield Direct Customer Services
I spoke with Lucy
I spoke with Lucy on the phone. I had a query about what I had insured with you, she was very personable yet professional, she answered all my questions and also supplied me with a list of agreements. Everything I needed and wanted to know in one place. Excellent customer service I will be coming back with more business. In the fiture as needs be.
5 augusti 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Thank you so much for your fantastic review! We’re delighted to hear that Lucy was able to assist you and provide clear, helpful answers to all your questions. It’s great to know that you found her personable and professional, and that the list of agreements gave you everything you needed in one place.
Kind regards
Homeshield Direct Customer Services
Great customer service from a lady…
Great customer service from a lady called phillipa my query was quickly resolved. Thanks
25 augusti 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Marie
Thank you so much for your review! We’re delighted to hear that Phillipa was able to resolve your query quickly and provide great customer service.
Kind regards
Homeshield Direct Customer Services
Great customer service from Lauren.
I was helped today by a lovely lady named Lauren. Sadly my poor washing machine is beyond repair and Lauren took the time to explain options that were available to me to get a new machine delivered. She was so kind and helpful and I was so pleased to receive such lovely customer service from her.
Many thanks Lauren. 😊
18 augusti 2026
Omdöme utan inbjudan
Svar från HomeShield Direct
Dear Erica
Thank you so much for your lovely review! 😊 We’re delighted to hear that Lauren was able to help and took the time to explain the options available to you. We’re sorry your washing machine couldn’t be repaired, but we’re pleased Lauren could make the process of finding a replacement a little easier.
Kind regards
Homeshield Direct Customer Services
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.