Pure Sports Medicine Omdömen 432

I went to the clinic for some mild stiffness / pain in my food/ankle joint - I was concerned it may become a long term issue, and I'd just started training for my third marathon, so wanted to get it assessed asap. The physio I saw told me to stick with my training plan, and then gave me exercises - he didn't think it was serious. My follow up appointments consisted of a brief review, some additional exercises, and a lot of conversations about further referrals and specialists I could see within the clinic as the problem wasn't getting any better. I opted to rest, stop running while completing the physio exercises prescribed and the problem went away in a matter of weeks and hasn't returned. It felt like the therapist was prioritising referrals rather than my healing. Following this, there was some issues with my insurance payment, which I wasn't informed about. I have since been contacted by debt collectors. No one emailed me, they allegedly tried to call me, no voicemail was left. Really poor communication and un necessary stress caused by escalating the issue to a debt collection agency.

I was not happy with the service I received from Pure Sports Medicine. I felt like I was passed between their inhouse Specialist and Physio like a ping pong ball, with the primary motivation being to extend the duration of my treatment in order to maximise profits. The issue with my shoulder was misdiagnosed and the treatment exacerbated the issue. This included impaired movement of my right arm. My blood test results were lost which led to a number of weeks of delay to starting my treatment. I had to call the hospital directly to retrieve them.

I sought a second opinion which gave a correct diagnoses and am now having treatment elsewhere. After many months of wasted time with PSM, my shoulder is finally improving.

I raised a complaint which was handled poorly, with key information being missed. It was rejected which seemed unbelievable given the facts.

I would caution anyone considering using Pure Sports Medicine.

I’d just had a procedure on my back and booked physio to keep recovery on track. The clinic cancelled multiple sessions on the day—I didn’t complain and asked for another therapist: “fully booked.”
Then, when I missed one appointment, they issued a cancellation fee and the senior receptionist cancelled all future sessions until I pay.

So their last-minute cancellations = fine
Mine = fee + treatment cut off?
Apply the 24-hour policy both ways!!
Fix this: waive the fee and reinstate my sessions!!! Don’t interrupt a patient’s recovery.

I’ve got very complex injuries and very rare injury as well ,I’ve had recent hip surgery, cluneal nerve rf ablation etc . I’m involved in professional sport and had so called top professionals from premier league football clubs etc give me 5+ previous surgeries,si joint denervations ,countless appointments and injections and some was pointless and over 20 years of misery and still no diagnosis I’ve had people try their best but they couldn’t fix me , some tried and was a massive let downs I’ve seen it all ,
I gave up it broke me mentally ,
Then I tried to find someone new and start a fresh a couple years after giving up I was desperate with pain I had to try again
I’ve recently been introduced to JAMES NOAKE a few month ago through my world class hip specialists mehmet gem and Damien griffin to add his expertise to tidy the residual stuff up after successful surgery and I have to say I LOVE YOU ! This man is a true gentleman and as gone above and beyond anything I could of dreamed of I’m finally diagnosed , the is multiple areas need attention through injections ,rf treatment , hip rehab etc and so far 3 drown ,2 to go , I see the areas tidy up after my teams guidance , I have my life on the right track I genuinely mean it from the bottom of my heart your playing a big part in giving me a life and my symptoms/pain areas have been eliminated one at a time , I can not recommend this man any more . Thank you so much I’m blessed to have you with me

Absolutely disappointed as they didn’t let me access my health documentation (illegal) despite the clinician being on holiday for weeks.

Dr Noake is an extremely personable and experienced professional who is 100 per cent dedicated to best outcome for his patients. If you have a sports injury, Dr James Noake is the best in his field. He met me at a point in a protracted injury processs where I was flagging. He aligned all of “the ducks” and explained exactly what had happened and what the ways forward looked like. He is connected with an amazing circle of specialists and essentially rescued me from a grinding loop. I could not reccomend him more highly. He restored my faith, and stamina. I am so grateful for the kind and enlightened care. 🙏🏻

This is a great place to help with recovery. I had some previous successful experience with Hubb who helped me recover from my achilles tendon injury a few years ago and this year I went back to him to help with my knees pain. He's very patient and assigned very helpful exercises to me. He recommended Aisling Freir to my father who was having very weak body muscles and wasn't walking efficiently. He was very slow and cautious when walking as his muscles were not supporting well. We agreed a six week plan with Aisling as he's in London only for that duration. Every week she assigned some exercises to my father and I accompanied him to do them 4 to 5 days a week. His progress was amazing and he made noticeable improvement in walking in just 2 weeks. He started to make bigger steps, walk faster, his body more balanced, he could walk with eyes looking forward as he's more confident with steps. After 4 weeks, I didn't need to walk very slowly to match his speed. It was huge progress and my father was assured that it's not impossible to improve his strength. Just some simple exercises made it happen. The experience with Aisling was very pleasant. She was very experienced, patient and very encouraging. Big thanks to Aisling!

I just completed my second triathlon which would not have been possible without Dean Sutton's support in the last 12 months. He has helped me overcome a number of injuries throughout the year and supported me during the training which resulted in me finishing 1st of my category!
It is always a pleasure to work with the PureSports team in general; and Dean in particular.

Bisila Noha

I had a really bad experience and wasted £180. I was promised follow up exercises via email and received nothing. I went in with an issue with my leg and instead the physio focused my on my coordination and gave me no advice or support around my leg injury. Showed no curiosity at all about what could be going on with my leg or who I can follow up with. I am so disappointed and upset by the experience

18 year old attended and had a fantastic appointment.
Very personable meeting. Relaxed environment very professional service and took great care in finding the correct issue. Experienced and knowledgeable with amazing communication skills. Equipment used was top standard and left safe in the knowledge there will be progress now we have diagnoses.
Definitely recommend. We had Dr James Noakes.

The team are all very helpful and friendly! Darcy has really listened to the issues I've faced with my Achilles Tendon and helped design a programme tailored to my needs. I wouldn't hesitate to recommend Darcy, he is really reassuring and I feel much more confident to return to exercising now

I had excellent experience working with Francesca Sills and Charlotte Vaile in pure sports Moorgate clinic. They are both excellent professionals that managed to achieve great improvements in my legs. Having a very rare syndrome and 20 operations in my legs they managed to improve the strength and mobility of my legs and knees. Outside the training part I found their character stellar too. I enjoyed my training there very much. Thank you you for everything!

Excellent physiotherapy support from Sam Birch at Raynes park. Treating my various ailments for over one year in order to keep me going well into my 90s. Providing tailored exercises with increasing intensity over time. Professional, friendly and efficient. And always encouraging.

I have used Pure Sports Medicine intermittently since 2017 following a lower back injury and also following some knee surgery.
After a recent recurrence of back pain I used Bradley Casey at Pure Sports Medicine Kensington. His patience and understanding was a huge help but also his innovative use of strength and movement exercises have helped me achieve a relatively pain free state which I didn't think would happen. I cannot rate Pure Sports or Bradley highly enough. Thank you!!

I started working with Frankie 10 months ago, after I was diagnosed with Chronic stress and also had a health scare. My aim was to feel less stressed and anxious and to boost my immune system. My biggest challenges were lack of time, as a busy single mum with 100% caring responsibility, juggling a full time job and studying. I wasn’t sure how I would fit in an exercise programme. I was also not a fan of exercise and had never stuck to a programme before. Frankie listened, and I mean really listened and she understood me and my situation. We started slow, habit stacking, making small changes to my diet and lifestyle, building in 5 minutes of exercise and meditation onto my current routine. We met each month, and it wasn’t long before I started seeing amazing results, including feeling less stressed and anxious, people commenting on how lovely my skin looked! Feeling less tired, getting less colds! losing a few inches around my waist, dropping a dress size and now having lovely muscle definition! I am hooked, I love the exercises Frankie has prescribed for me, and in 10 months I have not missed a single day! For me that is unbelievable. So if you are super busy, super stressed, with no time, but you really need to make some changes to your lifestyle I highly recommend seeing Frankie! Honestly she has completely changed my life and I couldn’t be more grateful to her!

I came in not knowing what to expect but everything has been an excellent experience! From my osteopathy treatment to the promptness of reception email support! Also the music selections pretty good 😃

I went to Lianne with a shoulder injury sustained from playing rugby, which was causing me pain with fairly basic movements in the gym and resulting in me being pretty down and frustrated, with internet research saying it would take a few months to heal.

Lianne was super helpful in diagnosing the issue and getting me set up on exercises to strengthen my shoulder. Within a few weeks I was back performing upper body exercises and not long after that I was back to full strength and movements in the gym. This was a great result compared to my expectations when I first saw Lianne.

Lianne steadily progressed my exercises which allowed me to be as efficient as possible with my rehab. We also performed strength tests on my shoulder using sensors at the physio which was able to track and show the improvement in my shoulder and give me confidence that I could return to full gym work and rugby.

Overall, I would highly recommend Lianne for anyone seeking physiotherapy for treatment for an injury. I am very grateful and thankful for her help in getting me back to doing what I love as quickly as possible.

I'm incredibly grateful for the the collaborative effort between Alex (podiatrist), Finn (exercise physiologist), and Sam (phsyiotherapist)! Their combined expertise and coordinated approach have made a huge difference in my rehabilitation journey. I highly recommend Pure Sport Medicine for anyone in need of top-notch sports medicine and rehabilitation services.

Alex has been able to diagnose my issues and prescribe fantastic new orthotics that have significantly reduced my pain.

Finn has also designed a tailored rehabilitation program that's improved my strength and flexibility immensely and Sam has been instrumental in accelerating my recovery with his hands-on techniques and expert guidance.

Thank you, team, for helping me start my journey on regaining my mobility and confidence!

Liane helped rehab my dislocated shoulder which over 7 months has regained strength and stability. My shoulder is now much improved. She was very professional and personable - I’d highly recommend Liane at Pure Sports Med for help with any sports related injuries.

Thank you very much to Hiba Ansari for helping me out to get better with my long term knee pain. Hiba's knowledge, experience and structuring the each physio session was extremely effective and totally enjoyable. It is so great to feel healthier and happier again!