My bathroom tap had been dripping for sometime, due to cancelled appointments it took a while to be fixed. However when the plumber came on Friday September 16th he did an excellent job and fitted two... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Now that I’ve fully moved into my new flat in Weymouth and sorted out all the details, I want to send a massive thank you to Melissa from the Magna Housing lettings team. From start to finish, Me... Se mer
Företaget har svarat
Customer service were very quick in responding to my email query, every customer service operative has been. I so hope my son gets housed with Magna, I know he will be in good hands. Thank you Team Ma... Se mer
Företaget har svarat
Worked carried out was outstanding sadly other problems with wall are being over looked by magna The contractor exposed massive defects in the wall that Magna said after 4 visits didn’t exist . Sa... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We’re Magna Housing, a community-based housing association. We mainly work in Dorset and Somerset (our head office is in Dorchester) providing housing services to local people.
Kontaktuppgifter
Storbritannien
- magna.org.uk
4,5
Utmärkt
538 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Melissa was amazing
Melissa was quick to respond, polite, helpful and very forgiving for my poor spelling of my own email!
16 september 2025
Omdöme utan inbjudan
Svar från Magna Housing
Thank you for taking the time to leave a review Edward, we are so pleased Melissa was able to help you and provided a positive service for you, please don't worry about poor spelling, we are all human and we get it!! Have a good day and take care.
Very good telephone call
15 september 2025
Omdöme utan inbjudan
Svar från Magna Housing
Thank you for taking the time to leave a review Adam, we are so pleased you were happy with the call you had with the customer care team. Best wishes and take care.
Repairs
Pleasant lady I was talking to made an appointment straight away for work to be carried out thank you
1 september 2025
Omdöme utan inbjudan
Svar från Magna Housing
Thank you for taking the time to leave a review Carole, we are pleased you are satisfied with the service you have received from the customer care team. Best wishes and take care.
The lady taken the calls was very…
The lady taken the calls was very polite and helpful
9 september 2025
Omdöme utan inbjudan
Svar från Magna Housing
Thank you for taking the time to leave a review Michelle, we are pleased you found the customer care team member helpful and you are satisfied with the service you have received. Best wishes and take care.
Excellent response time
First response generic with a wait time up to 20 days.
Contacted a named person and received an immediate suitable response. Followed by a follow up from a different dept. All within 20 minutes. This person will be passing on the information to the legal dept. I now have to wait to hear from them, hopefully that too will be quickly dealt with from the legal dept.
10 september 2025
Omdöme utan inbjudan
Svar från Magna Housing
Thank you for taking the time to leave a review, we apologise for the delay in response to you, the teams are all super busy at present with high levels of contact. We are pleased that your query has been triaged to the correct department quickly and that you are pleased with this. Best wishes and take care.
Magna helped it won't take away the fact these bungalow aren't wheelchair friendly
He was smashing
29 augusti 2025
Omdöme utan inbjudan
Svar från Magna Housing
Thank you for taking the time to leave a review and pleased you are satisfied with the service you have received. If you have any queries with regards to your home please send an email to contactus@magna.org.uk
Tess was extremely helpful
Tess was extremely helpful. Replied to my email and directed my query to the right department. Excellent customer services
5 september 2025
Omdöme utan inbjudan
Svar från Magna Housing
Thank you for taking the time to leave a review Karen, we are so pleased that Tess helped you and you are satisfied with the service you have received. Best wishes and take care,
I had misplaced some important…
I had misplaced some important information and Kayleigh answered my query within an hour or so. Excellent service. Thanks
4 september 2025
Omdöme utan inbjudan
Svar från Magna Housing
Thank you for taking the time to leave a a review David, we are so pleased that Kayleigh helped you and you are satisfied, Best wishes and take care.
Mark the workman did a fantastic job to…
Mark the workman did a fantastic job to mend my back door on the 26th August. He was very polite and friendly. He did a brilliant job. So much easier to open and close the door now. Thanks Mark.
26 augusti 2025
Omdöme utan inbjudan
Svar från Magna Housing
Thank you for taking the time to leave a review Pearl, we are so pleased that your door is now fixed and that Mark provided an outstanding service to you, I will pass on your compliments to Mark. Best wishes,
I would like to thank Mr Lee Lewis
I would like to thank Mr Lee Lewis, Money Matters Manager. Lee does does an amazing job and leads by example. Professional, helpful, polite and always 100% supportive.
I’ve been with Magna for years, what a great team.
29 juli 2025
Omdöme utan inbjudan
Svar från Magna Housing
Thank you for taking the time to leave a review Mr Hircock, we are so pleased that you have received exceptional service from the Money Matters team and Lee in particular, I have passed on your compliments to Lee directly. Best wishes and take care,
Leasehold enquiry to Caren Walsh at Magna Housing.
Thank you Caren for your email giving me important information with regards to my extending my Leasehold with Magna. You made it so easy for me to understand ... most helpful, thank you again.
12 augusti 2025
Omdöme utan inbjudan
Svar från Magna Housing
Thank you for taking the time to leave a review Colin, I am pleased this all went well for you and have passed on your compliments to Caren, take care and best wishes,
The staff are polite and understanding…
The staff are polite and understanding and willing to listern to you. A good team
7 augusti 2025
Omdöme utan inbjudan
Svar från Magna Housing
Thank you for taking the time to leave a review Mr Quinton, we are pleased that you found the service pleasant. Take care and best wishes,
Great service from Magna Electrition
The election named Seb was fantastic. He was polite, on time and extremely fast at replacing the new shower. He went out of his way to show me how to switch on the new and very complex heating system. The work was efficient, fast, and Seb was very polite and professional. I am very pleased with Seb and Magna Housing. They fixed the problem on the same day I phoned.
28 juli 2025
Omdöme utan inbjudan
Svar från Magna Housing
Thank you for taking the time to leave a review Sybella, we are so pleased that you were satisfied with the work Seb carried out, for his time guiding you through how to use the system in your home. I have passed on your comments to Seb and his line manager. Best wishes,
The lady at Magna was very helpful and…
The lady at Magna was very helpful and got someone out to me within 36 hours to fix my porch door which I was very grateful for
23 juli 2025
Omdöme utan inbjudan
Svar från Magna Housing
Thank you for taking the time to leave a review Dawn, we are so pleased you are satisfied with the service you have received from the customer care team and operative. Best wishes,
very helpul my problem has been sorted…
very helpul my problem has been sorted thankyou
16 juli 2025
Omdöme utan inbjudan
Svar från Magna Housing
Thank you for taking the time to leave a review today Elaine, we are so pleased that all has been resolved for you and that you are satisfied. Best wishes,
He spent no time in the property and…
He spent no time in the property and left quickly without doing anything? The boiler vibrates! So it means my wife or I have to the sink hot tap turn it on for few seconds then turn off ? This has been going on for quite awhile now. It was fixed till we had a service to the boiler, in which something in the boiler was altered! It has not been right since !!
19 juni 2025
Omdöme utan inbjudan
Svar från Magna Housing
Thank you for taking the time to leave a review Brian, I am sorry to hear that you are having trouble with noise from the boiler, if this still persists please can you raise a new repair via Live chat or through the reporting a repair on www.magna.org.uk I can see that the last operative to attend has noted that they could not hear any noise from the boiler. Please reach out to us if this still persists. Best wishes,
Thank you Zoe for all your help!
Magna's Zoe was exceptionally proactive and helpful in resolving a problem. She liaised effectively with all parties involved in a sympathetic way and went above and beyond what we could have expected. We are extremely grateful, thank you
16 juli 2025
Omdöme utan inbjudan
Svar från Magna Housing
Thank you for taking the time to leave a review, we are so pleased that you have had such a positive effect on you, I have passed your compliments across to Zoe, thank you so much and Best wishes,
Yes the gate is now safe with two bolts…
Yes the gate is now safe with two bolts I have been told that there are posts to be repaired as next door took the panels off his fence but did damage to the posts have to be repaired so then I can lock the gate still don’t feel safe about it all. Thank you Gillian Judd
14 juli 2025
Omdöme utan inbjudan
Svar från Magna Housing
Thank you for taking the time to leave feedback, we are pleased that you have had your gate repaired. Please get in touch with us should the gate not be secure and we can book this in for you. Best wishes,
My boiler stopped working over the…
My boiler stopped working over the weekend in spite of being serviced 12 days ago. I am very stressed about this and contacted Magna immediately on Monday morning by phone. Rachelle dealt with me brilliantly - understanding the problem & maintained a helpful & friendly manner. Thank you!
14 juli 2025
Omdöme utan inbjudan
Svar från Magna Housing
Thank you for taking the time to leave a review Nicola, we are so pleased that you have had the issue sorted for you, that Rachelle provided excellent customer service for you, I have passed this on to Rachelle and her line manager. We are glad all is resolved for you! Best wishes,
Svar från Magna Housing
Thank you for taking the time to leave a review Lee, we are so pleased that you have found Tess helpful and friendly, I have passed your compliment on to Tess and her line manager. Best wishes,
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.