LiveWest Omdömen 326

Mike was AMAZING fitting my new bathroom, everything he did was to the highest standards possible, not one thing I can say I was disappointed with, I left Monday and came home Thursday to a brand new bathroom, home was super clean and tidy. Very attentive kept me upto date on progress. Also he was a really lovely guy, he worked hard all week. Thank you Mike.

Dont know where to start here

This company is a disaster, ive lived in a livewest flat for 12 years in weston-"super"-mare, and EVERY day for 12 years straight my flat stunk of cannabis due to my neighbour downstairs being a stonor and drug dealer, it got so bad it was making me feel sick, and after at least 5 complaints to livewest they continued to do NOTHING about the problem, ive also had my bike stolen twice by my neighbour downstairs thats also been in prison twice for over a year a time for theft, drugs and driving without a licence.

I am a chronic anxiety sufferer and yet this company still did nothing, getting out of this flat was the best thing i ever did, ive bought my own house now so good riddance.

Ive lived in HELL for 12 years, it even got to the point that in the end the doors were slamming all night, and very loud music until at least 4am in the morning, there was constant drugs and his flat was used as a drug dealing drop off point, livewest have not helped me in any way whatsoever to sort this problem, instead they told me to "move out" i know right!

And to top everything off, at least 5 of my neighbours were either dealing drugs or stealing things from other peoples gardens, yet again livewest dont seem to understand the concept of a tenency agreement.

Please stay away from this company, you have been warned

Had a total bathroom refit.
Dave did a tremendous job, very clean.
Dave talked me through everything that I wanted and where
He is a total asset to your company.

Had Carl doing my bathroom ..top man .im a single mum .he made me at ease all week he was here.and absolutely smashed the work ..professional and done an amazing job so thank you 👍

The service i recieved from the workmen who fitted my new kitchen was friendly, polite. Tidy up behind their selves everytime they finished for the day. The workmanship was first class.

Firstly at last the guttering has been repaired today,21/04/2026 after coming down on the 20/01/2026,over 12 weeks to get it done. For me that is not acceptable. The customer service team have been great trying to sort this out,but every time they tried getting hold of the roofing team there was no answer every time they tried the office. May be more people in the roofing office to man the phones. Kind regards Robin Dugay Greenhill Road, Plymouth, Pl99fd.

We recently had our bathroom replaced by Sean the bathroom fitter and Eric the electrician. They were very polite and have done a fantastic job.

We recently had a full bathroom refurbishment, and the entire experience was made as smooth and comfortable as possible for us. From the initial contact, the planning team worked around our schedule to find the most suitable time for the work to take place.

This was followed by a visit from CDT Graham, who explained the planned work in detail and ensured the new bathroom would meet our family’s needs. We were also given a great range of colours and options to choose from.

All the work was carried out by Mike, who clearly takes pride in delivering a high-quality finish. He was punctual, hardworking, and used his time very efficiently—there was no downtime, and he barely took a break. Nothing was too much trouble for him.
During the project, some badly damaged old floorboards were discovered. Mike went above and beyond, putting in extra hours to replace them and still complete the job by the end of the scheduled week.

All staff involved were professional, polite, and a credit to the organisation. LiveWest should be proud to have such a dedicated and skilled team. I am confident our new bathroom will last for many years to come.

Thank you!

Livewest take their time in repairs work men are rude and grumpy
Housing officers are rude
And when we moved here garden was a state

Had a complete bathroom re fit.

Had a lovely young man call James come to do it and was a completed on time, no mess or fuss.

Would give zero stars if I could, complained several times about the vile tenant you have at 54 wentwood drive in Weston, drug dealing, anti social behaviour, living in a house with zero children because they’ve all been taken away, myself and others are selling as when you have this woman behaving like she does, and cars pulling up all day/early hours for drug deals, enough is enough.
You seem to like this person very much, letting her live in a 3 bed house with no children, joke!!
Myself and several others will be taking this further now, I have instructed a solicitor to deal with this as we are loosing money on our house, many other social housing here are brilliant, kind, courteous and decent, however this vile breed of a person is none of them.
Sort it out live west, before it gets out of hand!!

I had a new toilet suite installed and the room decorated. The whole process was fantastic. Alex did a quick and excellent job. He ripped it out and had nearly all the work done is one day. The work was of a professional standard. The livewest people are kind and considerate in my home. Really brilliant

A very huge thank you to liza in adaptations. For her fast and efficient help. Solved my problem within an hour and arranged speedy delivery. Thank you so much. X

Two great men , friendly and efficient, made a lovely job doing the kitchen.

Very nice opratives fitted a lovely new kitchen couldnt be happier with the job!

Would just like to say what a lovely job James Tallemach did fitting our new bathroom,he was very friendly and we didnt feel uncomfortable with him in our home,our bathroom is lovely.Just wanted to give a shout out to give Gavin he was lovely too very pleased with it all.

The lettings advisor was absolutely amazing from start to finish. Kept me up to date and informed throughout the entire process. Always happy to answer any questions I had. Very friendly and warm. A pleasure to talk to.

The letting process itself was quick from the first call right upto getting the keys, it was a few weeks. Very straightforward.

Very happy with the service I received. Thank you!

Very poor. I have email proof of the lies they tell you.
They are selling shared ownership homes at open market value but not giving full spec as per what the advert shows. When you challenge them for what you paid for they are rude and unprofessional, refuse to give you what you paid for.

Housing said they would have me moved due to severe adverese effects on my mental health the property has and would have me moved back out before Christmas under emergency measures over nearly 4 months later im still not moved im unable to get mental health support where i live due to the postcodes ive no support familly or friends wise ive no way to get transport i have multiple severe injurys that i need to be at the hospital for yet cant be for alot of the appointments due to the busses ive an emotional support dog and not allowed to get the bus due to my presentations in my mental state being so adverse at times i need help moving i need moving im too unwell being physically isolated and unable to seek my specialist care appointments ive got neighbours harrasing me constantly and dont manage when being stressed unreasonably

I have reported incidents of antisocial behaviour on several occasions, including persistent noise disturbances, loud music, gaslighting, threats of harm, and concerns relating to domestic abuse. Despite these reports, I feel my concerns have not been properly addressed, and I have experienced what I believe to be a lack of transparency and communication, i was very obviously stonewalled.
In addition residents have received letters threatening outsourcing mantaintance of the same area, with no explanation, which is clearly malicious. I have also received repeated threatening correspondence regarding rent payments, despite being up to date and having no history of arrears.
I am further concerned about the conduct and professionalism of certain staff members, including the housing officer, who are toxic and pretentious which I has contributed to an unhelpful and distressing experience.

Update- presently going through complaint process, is taking a long time. I Will continue to update with links and when i hear more.

Here’s a clear, UK-focused breakdown of your rights when dealing with housing associations and anti-social behaviour (ASB).

🏠 Your Rights with Housing Associations
Housing associations are regulated by bodies like the Regulator of Social Housing and must follow strict rules.
1. Right to Live in Peace
You have the legal right to “quiet enjoyment” of your home.
That means:
No harassment or unnecessary intrusion
Your landlord must take reasonable steps if neighbours are causing serious problems
2. Right to Report Anti-Social Behaviour
ASB includes:
Noise nuisance (constant loud music, shouting)
Threats, harassment, intimidation
Drug use/dealing
Vandalism or damage
Hate-related behaviour
Housing associations must have a policy for handling ASB and take complaints seriously.
3. Right to Be Taken Seriously
They should:
Log your complaint
Investigate within a reasonable timeframe
Keep you updated
Take action if evidence supports it
If they ignore you or delay without reason, you can escalate.
4. Right to Protection from Harassment
If the behaviour is serious (threats, stalking, violence), it may be a crime under the Protection from Harassment Act 1997.
You can:
Report to police
Ask for safeguarding measures
Request support from your landlord
5. Right to Confidentiality
Your identity should usually be kept confidential when you report ASB, especially if there’s risk of retaliation.
6. Right to Escalate Complaints
If your housing association fails to act:
Use their formal complaints process
Then go to the Housing Ombudsman Service
The Ombudsman can:
Investigate your case
Order compensation
Force the landlord to act properly
⚖️ Tools Housing Associations Can Use
If ASB is proven, they can:
Issue warnings or tenancy breach notices
Apply for injunctions (legal orders to stop behaviour)
Use Community Protection Notices under the Anti-social Behaviour, Crime and Policing Act 2014
Start eviction proceedings (in serious cases)
🚨 Community Trigger (Important Right)
If you’ve reported ASB multiple times and nothing’s been done, you can activate the “Community Trigger”.
This forces agencies (council, police, landlord) to review your case.
You usually qualify if:
You’ve reported ASB 3+ times in 6 months (rules vary slightly by area)
👮 When to Contact Police
Go to police if:
You feel unsafe
There are threats or violence
Criminal activity (drugs, assault, damage)
Call:
999 in an emergency
101 for non-emergency
🧾 What You Should Do (Practical Steps)
To protect yourself and strengthen your case:
Keep a detailed diary (dates, times, what happened)
Save texts, videos, photos, audio
Report every incident (don’t let things slide)
Ask for a case reference number
Stay calm and avoid direct confrontation
⚠️ If the Situation Isn’t Being Handled
If your housing association is not helping:
Make a formal written complaint
Escalate internally
Go to the Housing Ombudsman
Contact your local council’s ASB team
Speak to a solicitor if serious harm is involved.