Metropolitan Thames Valley Omdömen 1 610

MTVH Association provides very good customer service, and really understands residents demands. Thank you to CS Team.

I spoke to Claire who was warm and friendly, most importantly, able to help me.
Thanks Claire

Oh dear MTVH.

So now government and the 'charity' regulation authority are involved.
Please be reminded of Anwaab's law and your legal obligations in regards to to this. Thankyou

Good morning :)) regards Izabela Chyla :))

I spoke to paul today at the property desk, he had a great sense of humour was very helpful and went beyond, he managed to get me an answer & an expected time of when the repair was going to be carried out, he handled the call like it was his first call of the day i gave the service a four out of five.The reason why I wouldn't give a five is because i'm unhappy with the time frame.This has been going on since last year

Cropped people in power following demonising labour party yet again have failed how many more times are they gonna keep on screwing up in their jobs it's one failure after another it's on lasting, never ending with these people they don't seem to know how to live up to their job titles they shame their titles it's an absolute embarrassment, same as the government i would say that they're all on the same level as this government lol. Being a vulnerable person universal credit that has got a child with high serious level of conditions my other half got on the phone as i've got very severe anxiety, and that's the impact of being under metropolitan and living in a ground where you've got in illegals living underneath you also, as i've mentioned children, that shouldn't be living in supported, living as i've gone up online and done my research.It is against the lord to have children living in sported, living their no bath access it's a form of abuse so anyway, he got on the phone with permission of course lol regarding by new rent that should have come through the post by february as it's meant to come through the post.Two months before your new rent goes in place hello, this is how uneducated these people are hope to someone called natalie, who comes across as very rude seems to have a bit of an attitude problem that's more, they have that works down.Their office is people with extreme attitudes trying to say it been sent to us when we had not received it set to ask.It should have been sent to you from february it's one lie after another what they do when they know they're in the run, they will turn around and say it's been sent out when it actually has got sent my service charges out that we receive.How comes no rent from metropo it is against the law to not send out the rent on time as that can put the person in a raise, we're already in a raise with a fidling so called courted management landlord, if you call their job title, supported management once again they shameed their titles and it is a failure to update new rent, that's meant to go in place delaying it by two months which would affect the person's universal credit?It is being done deliberately they are reliable to contact universal credit themselves, not expecting the tenant to do it seems to be nothing but failures by these people, absolute lazy people can't be both to do their jobs properly it comes under section 13 of the housing act 1988 so I guess it's it's yet again its down to tenant to provide that information when it's actually meant to be there so called responsibility to contact universal credit when I send the information over to universal credit, I will be telling them that as well.It is their responsibility also when I went to citizen's device.Recently, they had also said it is down to the landlord to be sending the information to the universal credit even citizens of ice have found this landlord unprofessional this so called management that they've got going on.Done at metropolitan is not working, is it you have got landlords that are too comfortable.Sitting behind their desk too comfortable.Sitting in their chairs drinking cups of coffee that don't want to do any work by contacting people that they should be contacting these landlords need be made to resign they are corped like starmer if you can't beat a decent landlord, you shouldn't be a landlord resign.And let someone else take the job that I'll probably be better than you has got a bad name have a bad reputation that they live up to.And that name will follow them everywhere.They go no matter what tenant is under them reviews just seem to be getting worse and worse.And i've had to write so many bad reviews since i've been living underdom it's been a living hell hole since i've been placed in this terrible accommodation accommodation, where I did not agree to stay in on it is a breach also, against a law to have children, disabilities living in supported, living, especially a place that used to be a hostel but allowed to raise children in ex hostile grounds.That's also against the law doesn't seem to be any laws in this country.Anymore, since all these magaret rats have come in one living underneath me that is what living in between this accommodation and accommodation at four doors down have to keep reporting it to the cancel because the so called housing association can't be bothered to do their jobs properly accommodation, we shouldn't still be living in a place where we shouldn't have to still be dealing with people like this.We should beat in a proper house by now moved out of london down there.Where my family live instead?Still, in this?Hello, having to deal with ongoing harassment cant wait for the independent people to contact me because they're going to be onto metropolitan big time nor jesus is on our side.Justice will be bought upon

I had an excellent experience with Shubham. He was patient, proactive, and really took the time to listen to my concerns. I felt understood and supported throughout the whole interaction, and he made sure everything was handled smoothly. It is rare to come across someone so attentive and thoughtful, and I genuinely appreciated the level of care he showed.

5 stars purely for Chris A, fantastic fella

Had a very distressing situation with a leak at my house
rang M.T.Valley who sent a plumber really quickly who did a excellent job.
Rang the next day and spoke to a really Patience, understanding, kind reassuring, excellent communicator gentlemen called Izuo otuoghal he completely sorted the situation and put me at ease
Thank you Izuo your patience and communication skills are next to none.
i really appreciate you
MTV keep employing people like izuo who show that they care when you are in a panic and need reassurance.

This is a review for Shubh at MTVH. Shubh assisted me today, giving the right information with great respect, patience and humility very professional. He went above and beyond to resolve the issue with detailed explanation and sending the necessary information to the professionals who suppose to resolve the problem.

Tom M was very helpful and informative. I spoke to his colleagues previously who were not so helpful or transparent. Even when Tom had to deliver bad news he was clear and reasonable about it. He’s a great customer service professional.

Shubham Sajwan was very helpful and patient, raised all repairs

Ishan was very helpful very polite got all what I needed sorted out

I made acall to Metropolitan and spoke to a lovely gentleman called Shubham Sajwan. He was very polite and professional.
He was patient and listened to my query and went over and above to support me.
He explained the process clearly and let me know the steps and who would be contacting me. He resolved the issue and I am so grateful there are still helpful staff out there. Thank you Shubham, you made my day.
Eugenia

I have been waiting 13 months for a repair to my toilet which does not flush and constantly smells of sewage.I am now on a 14th reference number with all prior reference numbers cancelled.I have had 7 visits yet all MetWorks have insisted on is take photographs.

What made my experience good was ishan was very helpful and understanding on my repairs, that need to b addressed and gave me dates that suit me.

I’m a resident of the church Croft Nottingham. The services are very good and they they are very helpful to me in every situation

Spoke to Michael today about a query and he patiently listened to my whole ordeal, empathising with me all the way. I felt genuinely heard for the first time in a long time. He guided me on my next steps and all the options available to me. I felt really helped, thank you so much!

MTVH are currently dismissing all damp and mould to this property and have done since 2017.
11 surveys, over 100 photo's, yet our children(whom 1 in which is currently awaiting a heart operation) are still left to suffer on a daily basis. Their attitude and disreguard to our health is extremely disturbing.

Absolutely awful company MTVH are totally incompetent, they take regular payments for alleged maintenance services that they never do, in fact they never visit the site! This has to be investigated as a scam, they should be shut down by the ombudsman.