SO Resi Omdömen 2 254

Sylvanna was great in communicating with me and chasing solicitors for updates. I would not recommend Owen Paulo solicitors.
I was grateful for the bonus incentive.

our consultant Francesca Hogben was very helpful, friendly, and approachable. She explained everything clearly and made us feel comfortable during the viewing. It was a very positive experience, and we appreciated how welcoming and professional she was.

We had an outstanding experience with Soresi Peckham from the very first contact. The Senior Sales Consultant, Renee, is a great asset to the company and has added value to our property ownership journey by being kind, patient, informative, professional, efficient and empathetic. She added the human element to a very figure-driven process. We fell in love with the properties, which offer excellent value for money given their location, space, and the opportunity to get on the property ladder.

We had such a positive experience working with Anna and the team at Soresi, and I felt it was important to share.

From start to finish, the process of getting onto the property ladder felt smooth, well-supported, and far less stressful than we expected. Anna was incredibly helpful throughout—always prompt in her communication, clear in her explanations, and patient whenever we had questions.

The whole team at Soresi made sure we had everything we needed at each stage, which really gave us confidence and peace of mind. It never felt like we were left figuring things out on our own.

We’re truly grateful for the professionalism, support, and care shown to us during this journey. I would highly recommend Anna and the Soresi team to anyone looking for a reliable and supportive partner when buying a home.

As a first time buyer,I had a smooth and easy journey through my Shared Owner ship scheme.
The sales team, specially Ayse and Tem were kind,helpful and responsive.They guided me through every steps and informed me about all the procedure.
Wish them the best and thanks SO Resi for their best support.

My experience with SO Resi, especially working with Vanessa Aluko, was incredibly smooth from start to finish. She was always available whenever I needed support or information, and her responses were consistently prompt and helpful. I’m so grateful for how easy SO Resi made my first step onto the property ladder. Highly recommended!

Anna has been truly amazing. Has made this journey a stress free and easy process. Communications has been great. It has been such a straight forward process. Can't thank anna enough for everything she has done for us. Everything was explained and made clear as this is our first time would highly recommend

I bought a shared ownership with another company over 10 years ago and since then my property was bought and managed by SO Resi (or is it Resi Housing, i dont know anymore as they are the same but different when wanting information) We decided to staircase to 100% and had nothing but trouble. The solicitors were hard to get hold of and there were many issues which took longer than needed to get through. It took a whole year to complete and extra money for surveys as they ran out and solicitors charges due to the amount of chasing required, insane considering we were buying the house we lived in.
Then there is the whole issue with the management company. during the process it turned out a certificate was required from the management company but turns out they went dormant over 6 years ago and no one else took over so where was the service charge money going and who was servicing the area? They could not tell me and EVENTUALLY gave in and refunded me 6 years of payments and stopped taking payments for work not being done. (have not done the same for others in the same position).
Since we have completed i was promised the final paperwork within 10 working days including a breakdown of the refund etc. Well i am STILL waiting for this over 10 weeks later even though i have called and emailed several times, this is where i keep being told i need to speak with Resi Housing who tell me i need to speak with So Resi!?! (my named person through the process has since left the company).
I would NOT go through this company as no one seems to know what is going on and you just get passed from one area to another.

Vanessa was extremely helpful throughout the entire process, with an extremely quick turnaround time due to her promptness and effectiveness at the whole process. I would highly recommend to anyone going through the Shared Ownership process!

Avoid at all costs!!
I have never experienced such poor communication from an organisation. Although my flat had sold, the purchase of my new home fell through due to a lack of coordination between So Resi and the seller’s estate agent. As a result, I lost a property I loved through no fault of my own and someone not doing their job properly.

Despite making numerous phone calls and sending multiple emails, I was consistently ignored. Based on this experience, I would strongly advise anyone looking to sell their property in the future to consider alternative options.

Thanks for your reply - Keep in touch! Chance would be a fine thing! My daughter has kept in touch, it is getting responses from you that we have the issue with. 14 days it has taken!

Posting on behalf of my daughter. So Resi are an absolute nightmare to deal with. Daughter had a buyer for her flat 31/03, but still no update from So Resi about whether the lady was successful in her mortgage application etc, despite her chasing every single day. My daughter is about to lose the property she wants to buy and all because So Resi cannot be bothered to answer calls and emails. Even her estate agent has tried contacting them to hurry things along to no avail. If you are buying from them, they answer, now she is selling nobody wants to help. Dreadful customer service

Everything from the viewing of the house to move in date went very well and Francesca Hogben who was our point of contact was very helpful and has managed to get us moving at a very short notice as we wanted. She has gone above expectations to meet our deadline and has been a pleasure to deal with.

We have recently staircased and completed the sale with soresi. I am rating here the second half of the process, when our case had been passed to the aftersale consultant. (My overall experience would be different, which I am happy to discuss with soresi management for learning).
Just to say, Sylvana was brilliant, she was ever so quick to reply, always helpful and pushed our case forward to take advantage of the incentive. I am ever so grateful that our case got allocated to her, I really felt like that she handeled our case with compassion.

Huw from the So Resi office in peckham, has amazing customer services, He's helped myself and a number of residents who have recently moved in the new building.
He's gone above and beyond and we're really grateful to have you in the So Resi peckham office.
Thank you for all of your help and amazing customer service

Jai Forde Resident

I would like to give a massive appreciation to SoResi Team – This is easy 5 star ever.

The process was smooth sailing and within the completion timeline, no delays and being one of the first batch to move in, we truly appreciated all efforts from SoResi.

An exceptional thanks to Ayse at Westhorpe Gardens, she has been exceptional with highest standards in meeting our hope for a new home. We are super excited to have completed with no fuss or stress.

Not to forget Temel’s professionalism and friendly approach, who tirelessly helped us alongside Ayse in getting all preliminary process ticking. We thank you as well.

Amber-Leigh was fantastic on the progression process. Very helpful, responsive, and made everything clear from start to finish. We’re very grateful for Amber-Leigh’s guidance and support.

And finally we met Elliz on completion day for the first time for the key collection and handover and again another professional service at the highest level. Elliz was very helpful and super-knowledgeable on the smart energy gadgets and resolved some teething setup. A big thank you.

Overall, The entire process was well organised, straightforward, and easy to navigate at every stage.

SoResi team demonstrated a high standard of professionalism, with excellent communication, prompt responses, and timely updates throughout, so a glazing 5*

Ps..Thank you all at SoResi for the lovely welcoming gifts that was presented in the kitchen 😊

My experience with the SO Resi team has been excellent so far. Although the purchase has not yet been completed, Edgar has been very helpful in guiding me through each stage and keeping me informed throughout the process.

Great experience, profesional approach. Quick response.

We would like to say Thanks to Pier from Soresi Wembley Park!
His very professional and polite . He always been open to show us or answer any questions we had regarding .
Thanks Pier!

Piers supported us throughout our journey with Soresi in purchasing our home, and we couldn’t have asked for better guidance. He was always professional, helpful, and responsive, making the whole process much smoother and less stressful. We truly appreciated his support and would highly recommend him.

The whole buying process has been so great with SO Resi . Thank you for excellent customer service