PA Housing Omdömen 609

I have been a resident with PA Housing and the level of service I have received is completely unacceptable. I raised a request in January 2025 regarding opening a small door on the side of my freehold house for a garden renovation — nearly four months later, I have had absolutely no response.
On top of that, I sent further emails on 31 March 2025 requesting a replacement gate fob and documentary proof for a service charge line item ("Communal Gates/Barriers Other"). Both emails have been completely ignored.
Their service charge raised every year, and don't give you any proof for expense. when you asked question, they never response.
When a housing association fails to respond to basic enquiries for months on end, it leaves residents feeling completely powerless. I would not recommend PA Housing to anyone.

I recently had the pleasure of dealing with Roshni Gorania at PA Housing, and I genuinely cannot praise her enough. From start to finish, she handled everything with incredible patience, warmth, and professionalism. No matter how many questions I had, she never made me feel like a burden — she was calm, clear, and truly went above and beyond.
Roshni abilities are first to perfection. Roshni is an absolute credit to PA Housing. If you're lucky enough to deal with her, you're in the best hands. Thank you so much, Roshni! ⭐⭐⭐⭐⭐

Fix the water detection alarm ( switched off by engineers that attended and never fixed. 3 yrs ago)
Fix the putrid smell in bathroom which comes from the shower trap that has human poo in??.. get rentokil in to deal with the rats that are running around because the bin area is a fire waiting to happen where they haven't been emptied. If they haven't been emptied because bin men can't get in then sort the loading bay out.. This is so called affordable housing charging an extortionate amount of rent.. absolute greed 💯

I am very grateful to Linda R today for taking the time and care to help me navigate a complicated process. Linda took ownership of the situation and has arranged follow up reminders and meetings which have helped to increase productivity and resolve the situation quickly and efficiently with minimal stress impact on Myself. Thank You so Much Linda

Kitchen fitted. All round great communication and workers, would highly recommend!

RATS IN MY HOME.......

PA HOUSING SHOCKING....

we've had rats entering our flat( we're on 3rd floor) since Sept 2025 . We contacted pa housing about the rats entering my property.

PA housing stated that they're aware of the rat infestation on the estate & sent out pest control, he laid bait -but stated that PA housing does not allow him to remove the kickplates & bath panel in the kitchen/ bathroom to check! as in all probability the rats are entering from these areas ?
We also set humane traps to catch them but to no avail ..

we are a young family & my youngest daughter is being treated for autism and both myself and my daughters are now getting sick because of this situation..We cannot sleep because you can hear them more at night time moving around ... Pa Housing have still not resolved the issue and my flat is now overrun with rats and rat droppings & pee .

I went to see my doctor on numerous occasions because we keep getting ill and he provided medical evidence Stating that Pa housing needed to move us to temporary accomadation, while they fixed the infestation which is making us all extremely ill...

I sent all this to PA Housing & complained to them on numerous occasions providing all of the evidence , pictures , medical evidence etc etc and they have totally ignored me & my family ......

We are still living in these disgraceful conditions that're not habitable for humans especially young children and I dont know what to do next....

PLEASE HELP...we're at our wits end.

See reply below from PA Housing...

Your heart goes out.....

YOUR HEART GOES OUT!!!!!!!!!!!

THE NEXT TIME MY LITTLE GIRLS ARE ILL AGAIN FROM THE RATS IN MY HOME, I'LL TELL THEM .....

DONT WORRY GIRLS "PA HOUSING ARE THINKING ABOUT YOU"

SO STAY CALM & CARRY ON

I'M SORRY BUT IT'S NOT GOOD ENOUGH .....

Loved everything about the Bathroom and Toilet New Renovation,no Complains.
Next Time please have more Selection like Colour option Marine Colours please. Thanks

My friends not long moved into one of their properties and has had various issues with the plumbing since moving in, sinks, baths and toilet not draining properly, they sent someone out and it got sorted but since then she's had similar sink issues and now the shower will not work at all. Downstairs neighbour knocked and then also called them to say that the bath has leaked through the ceiling. They sent an emergency plumber over who didn't do anything but told her she cannot use the bath, this now means she has no bath and no shower in a one bathroomed property. Herself and child are unable to wash properly which is extremely important in her culture (and tbh should be for anyone). Pa housing team keep fobbing it off and saying they are contacting voids teams and managers. She has now been without use of a bath and shower for almost two weeks and it is unacceptable. When calling they are difficult to get through to and this needs resolved with immediate effect. I'm leaving this review on her behalf as she is unable to do so herself. Be aware if you are in one of their properties as they clearly do not care about their clientele or their basic human needs.

Response to comment below from PA: it is not being resolved and is still a live issue she called earlier today and got fobbed off. It needs resolving. Happy to have a discussion regarding the matter if you give me a direct number to contact you on.

PA Housing are one of the worst housing associations I have dealt with. Their complaints are a joke where you get pulled from pillar to post. Assuming you get a reply. I had to write to the CEO and even then got a corporate reply saying nothing of any use. The service charges are outrageous and when you query them get no straight answers.

Steve our surveyor and Claire was absolutely great can’t fault them they communicated and got things done made the whole experience a little bit better as from beginning I did not want it doing due to the amount of stress and work to be done but once it started things have ran as smooth as it can be very helpful the end results fabulous I love being in my New kitchen and enjoy cooking
Thank you P A Housing and Pilon Team for all your hard work

Those people damaged my property 26 months ago had their contractor coming to my apartment. Never actually bothered to do anything about the damage they created sent me letters demanding access or they would take me to court today. I’ve seen one of their staff on the scaffolding without wearing health and safety equipment and I’m supposed to have faith in those people, I would upload the evidence here, but I don’t think you’re allowed to post pictures. Their Cladding company are not very good at what they do. They do . They’re Cladding company are not very good at what they do. They do not follow health and safety procedures clearly follow health and safety procedures

This, I must confess was/is the best accommodation service I have ever utilised in all my years as a locum. Having said that, there is a lot of room for improvement. Firstly, I never had my room cleaned once throughout my 2wk stay despite being reassured by management that it would. Secondly, the toilet plumbing system was faulty- the WC tank was intermittently out of water. So I could not flush the toilet after use. I had to be resourceful to avoid a stinking room. Internet access was also temperamental despite the booster installed. Nonetheless, I am grateful for the service and hope to return soon.

Its Gas safety check time and yes back again after 10 months to write another bad review , the last one being about the threatening letters from PA housing , sent because the contractor didnt show up for the appointments not me who was in waiting . Gues what The same issue !!
I get a letter from PA dated 11/2/26 telling me Sureserve will be attending on 4/3/26 at 1pm-6pm , i also have a text saying the same and a reminder the evening before , Sureserve arrive at 10.30am when im not in , and then do not attend in the scheduled slot !!
So then i get another letter from PA dated 11/3/26 telling me i have a appointment on 16/3/26 at 1pm-5pm with Sureserve , NOBODY CAME !!
I then get a appointment over the phone with a lady from Sureserve apoligising and confirming new appointment for 26/3/26 12pm-5pm . I also get a threatening legal action letter from PA dated 19/3/26 with appointment date for 26/3/26 at 12pm-5pm , i also get a text reminder at lunchtime today as with the other appoinments . ILL BE HERE TOMORROW SURESERVE < WILL YOU ?? TAKE NOTE PA !!
To top it all after Sureserve not turning up for two appointments i get a letter today dated 23/3/26 from BIRKETTS NEXT LEVEL LAW SAYING I HAVE NOT PROVIDED ACCESS for the gas safety check to be carried out despite being here twice waiting for Sureserve .
I have today complained to PA and await that outcome before going to the OMBUSMAN meanwhile perhaps PA will respond here , i see they respond to 5 star reviews but not negative ones
Tenancy Reference Number
78390
TW2 6SR

Roshni has been nothing short of excellent since our first interaction. Roshni has been very helpful and kept me informed during every step of the process of my application. She was always available to answer any queries or concerns I had.

Thank you Roshni.

Nathan.

Ok...listen to this one. I have tried getting involved with PA to make things better, believe me, I really have. Signed up for a couple of their online meetings with Microsoft Teams a while back. Another bit of a joke, in my opinion - another investment, more money - which means more rent etc.
I can't do those meetings anymore - they just don't listen - my opinion.
Not many tenants joined the meetings that I was involved in, like about 3, maybe 4?
Why would they? Ok, some will be at work, busy etc. But how many just can't deal with it anymore?
So, the issue of replacing the cladding came up, didn't it. I had stuff to say about that. First of all, at time of posting this review, the Grenfell Tower disaster was nearly 9 years ago. Far too long, but I am not going to explain the whys of that here.
Where I live, we have 3 blocks - 2 are joined together, the other is separate.
PA Housing had finally announced their plans for the cladding replacement - all the relevant cladding was going to be replaced, except the roof cladding on the separate block. The reasoning given was that the roof area on that block was effectively, 'dead space (my term)' and did not come under fire safety regulations (no threat to life, I suppose - DON'T MAKE ME LAUGH, or should that be cry?!!) so did not need to be replaced.
Well that just isn't smart is it? First of all, there is the aesthetics - one block is going to have this cladding and the others are going to have that cladding. I don't know, maybe they will install something that looks the same. Won't BE the same though, will it?
Also, if you are going to do a job properly - DO IT PROPERLY.
FAR MORE IMPORTANTLY, just because it does not fall within fire safety regulation criteria, DOES NOT MEAN it can't catch fire.
A few days before the online meeting, there was a news article on the telly. A, 'dead space', roof with dodgy cladding had caught fire. Video footage showed it really going like the, 'clappers', I swear. Funny hey?
A few days later we had the meeting. I questioned not replacing the, 'exempt', cladding but was fobbed off with, 'We need to listen to the experts'!!
But it was the experts that got us in this mess in the first place!! By the way, I'm an ex fireman. Ironic isn't it?
The, 'experts', that have entered my home, over the years, have been shocking. I have had to reason with surveyors, correct contractors' repairs myself and the rest of it. I just see things getting worse......Something I said, quite a few years back - 'The age of the professional is over. This is the age of the amateur.'
I guess this review is going to be flagged. I may have to edit it.....If PA Housing keep burying the truth, the truth will just get stronger. Survival of the fittest? These days it is more like survival of the weakest.

We have been dealing with a water leak coming from the ceiling since 17 January. After many frustrating calls and nearly two months of waiting, a plumber finally visited on 13 March.

However, he arrived without the necessary equipment to open the overhead storage area where the pipes are located, so he could not inspect the leak. He said he needed to buy tools from a plumbing shop and would return shortly, but he never came back. We spent the entire Friday waiting.

In the meantime, the leak continues. We cannot leave the flat for more than 2–3 hours because the bucket under the leak fills up quickly. The area has now also become mouldy due to the severity of the leak. This situation has seriously disrupted our work, social life, and normal living conditions.

It is unacceptable to send a plumber who does not have the basic equipment to do the job. After already waiting two months, we expect this issue to be addressed urgently and by someone properly prepared to resolve it

///////

Response to PA Housing`s comment (17th of March):

This feels like nothing more than publicity on your part. Saying “sorry to hear that, we should have done better” isn’t enough — you should have done better in fixing a leak in a flat you are responsible for maintaining. That is exactly what we pay a high service charge for.

The ceiling is now rotten and covered in mould, and we have been expected to live in these conditions for two months as of today. That is completely unacceptable.

After yet another stressful call this morning with PA Housing, we were told — again — that someone has been assigned to the job. But when will the work actually be carried out? How much longer are we expected to wait? Another two months? There is still no clear answer.

I am beyond frustrated at this point. Being stuck at home under these conditions is taking a serious toll. If this continues for another weekend, I genuinely feel like I’m going to lose my mind.

Frankly, PA Housing is starting to feel like a scam. You have been sent videos, photos, and multiple reports. A leak is a leak — it doesn’t need endless “investigation.” Yet instead of fixing the issue, you keep sending people to assess it without resolution.

It makes me question what exactly our service charge is paying for — because it certainly doesn’t seem to be going toward actually solving problems.

A++++ easy to work with

Roshni Gorania is a great person, she has helped me and made communicating 10x more easier. She has made my life way more easier and I cannot stop thanking her for all the effort she put into me and my family.
-Abu Haq

In January my council nominated me for a property with pa housing. A lovely lady called Roshni from the lettings department contacted me and informed me all about the process ahead. Roshni was amazing kept me well informed throughout the whole process, even when I was getting anxious she kept responding and reassuring me. Tomorrow I pick up my keys and can begin moving into my new home. Thank you very much Roshni 😊

PA rob their tennants. Every year they send out service charges, we are charged for bulk rubbish removal but we have wheely bins, communal window cleaning when there are no communal windows and 50 quid a year for communal electric - thats to run 3 led light bulbs on motion detectors and timers. Complained about this several times and no action has been taken. Next step is the ombudsman. The estates team do not call you back nor will the call center staff direct you to them. Community housing officers quit faster than politicians and there is no local contact for help. Avoid if you can.