Clarion Housing Omdömen 

Agent hot me the answer quickly

A cracking service from Mary Anne today got 4 jobs all booked in and ready to be sorted. Great comms very polite a treat to deal with.

A+++++++++++++ service

answered my query quickly and got matter sorted. very good service.

Worse landlords someone could possibly have
They dont give a damn about a nightmare neighbour
Who is terrorising residents
Loud music threats banging all night
Police Council have got involved but still they do nothing
I have filled in numerous diary sheets
But they still do nothing
Very rude unhelpful customer services has well
Has for the management of clarion
There a bit nasty and do not care the misery this guy is causing

John was very helpful, didn't even mind the extra work I gave him when I changed my mind about a repair appointment.

the online chat was easy to use. John was very helpful and passed my enquiry onto the relevant department.

Live chat with a lady called Janice. Enquiry sorted with no issues

Janice was very helpful

John arranged somebody to check my dodgy door lock, swiftly and smoothly.
Gave me a number for gas heating too.
Thank you.

Janice was great, very professional and very informative . Answered and told me exactly what I asked or said she would find out.
5 star

I received great customer service

Janice was great - very helpful :)

Helped with putting in a repair request and was very helpful and kind.

Hollies, made it so easy and quick for me

After trying to raise a repair on website that would not connect to servers. I moved to live chat. Which was fast an effective to use and janice was very helpful and polite.

Clarion can only be described as thieves. Either thieves or, incompetent or deliberately negligent. They never, under any circumstances do any work. They do not repair anything and openly neglect maintenance. My car even got stolen from the garage in the building because they refused to repair de door and left it open for weeks despite the insistence on the importance of this. When I reported the theft they sounded even proud that them not doing their job led to crime and did not even bother to check the CCTV nor send it to the police and, of course, they were offended that I suggested that they were responsible for not repairing the gate.

This is just an example. Every year they send a letter saying that the actual charge for the year before was more than what we pay and a list of charges, that so far, every time I have questioned any, they don't even know if they are legitimate or not. They just put them there and charge you for because they make 20% of the total, so for them, the more the better, whether the charges are real or not.

Now I have even received another letter saying that what I paid 2 years ago was not enough and I have to pay more. This is after I already got a letter last year saying I had to pay more for that same year. There is no limit on how far back in time they'll go to claim money that they don't even know if they are entitled to or not. They have cuadruplicated the charge in the last 2 years.

Then you can contact their customer service. If you try the chat, there is a useless bot that is programmed to avoid giving any useful information and now it is not possible to speak to agents. You can only speak to them on the phone. When you do call, their agents are rude and dismissive. They do not listen to anything. They interrupt you when you talk, ignore whatever you try to say, act all mighty and superior, like they are doing you a favour for insulting you with their answers, which have all been prewritten. Speaking to them is a mix between speaking to a wall who don't listen and to a parrot that will repeat the same useless thing again and again without processing what they're hearing. This applies to every single one I have talked to without exception, so it is clearly the way have been instructed to act, meaning it is Clarion's policy to make sure that not a single customer gets to speak to anyone about their issues and ignore every single negligence they commit. Even if you do make a complaint, they just ignore it and do not come back to you, and in te

If you own a building and are looking to scam the neighbours with the services charge this is your company. If you are going to be a flat and Clarion is involved, run! If you are looking for a job in which you get paid for doing absolutely nothing and take pride in taking advantage from people, this is your company. If you are an honest dece t person, you won't be able to live with yourself. If there is any justice in the world, all the people running Clarion should be investigated, tried, sent to prison and forced to return all the money they are scamming (I use this word because they charge for something they do not provide)

very easy to report for my problem.
very helpful as well

The efficiency of the call operative "John" and the support with accessing my request. The information received and queries handled other than my initial call request. I have always had pleasant interaction with all whom I talk with at Clarion.

Don’t bother with Clarion Housing they don’t bother repairing your property they will deny damages to allow two properties to flood and when you try to claim off there insurance they won’t allow you to claim they will book in for repairs to be done and a senior manger will cancel once the repair guy is about to start they don’t give two monkeys about the disabled and DV victims they like to play a lot of mind games with the tenants