Clarion Housing Omdömen 

The absolute state of this outfit.
Whoever allows this shower to build flats should have their head examined. Stay as far away as you can.

I moved into a new build a few years ago. It took them four years to provide basic fire safety information in the communal areas. For four years they weren’t compliant with fire safety regulations. No response or explanation from them or the local council when they were approached for support.

The residents in our block play a game called broken-door-bingo, as every week without fail, one of the entrances to the building will have failed. Apart from voiding most tenants’ home insurance, this also puts our lives at risk.

They had to replace the seals in every single window and door in the building within three years because they’d used the wrong material. It’s their job to build blocks of flats, and they used the wrong material!

They’ve had to replace the garage door seven times. That’s more than once a year since the building was completed.

Rain water ingress through the walls whenever it rains. You know walls? Those things that are supposed to help keep weather, like rain, out? The walls don’t work! The walls. Don’t work. In this building.

The lift to the basement - where all the bins are - fails about once every two months. You know how many flies breed when bins can’t be taken out to be emptied for a fortnight? Millions. Literally. Walls and ceiling heaving with them because Clarion ‘can’t source the correct part’.

When you inevitably have to call them out of hours for some emergency (entrance doors broken, lifts stopped working, building at one point actually falling apart - I’m being serious, the rendering was falling off the external walls) the people they employ to help you during these highly stressful situations have the sheer gall to be passive aggressive and angry with you for daring to call them with an emergency.

You know what’s worse than having to do your job? Having to stay up all night because an external door has failed, the front door to your flat is broken and won’t lock, so your home isn’t secure. When I told my manager about the situation the next day, they didn't believe me! And Clarion’s staff get pee’d off with you for calling them.

If this circus is building a block near you, and you’re tempted by the thought of a nice new home, with no problems and an expectation of being supported while you live there, please take some advice. Move into a cardboard box instead. It will provide better security, protection and shelter than anything this company can provide, and you’ll be able to afford it outright. Roll on moving day!

John was very efficient in booking my repair and reading what I wrote thank you

He was polite and raised a repair as asked.

I don't know how to measure the incompetence of the service charge team. They close my enquiries without giving a resolution and then I'm not allowed to follow up the same enquiry, so they ask to open a new one. They lie about procedures, send actuals without resident directors aproval, which come with nonsense amounts and sometimes repeating items on the same schedule, but with different amounts and they don't want to disclose any detailed invoice information as I requested since last year. Excuses and lies so far and the service charge team is not even there to apologise or trying to correct it. I have a complaint already on the ombudsman. I will go for a second one soon.

Did what I asked professionally and diligently

Cliona dealt with my enquiry promptly and politely.

Very professional, polite and my repair was handled very quickly and very detailed. Excellent service thank you .

Very well handled, Lucy sorted it out in good time, very poilte, and she didn't have to keep going over the issue, sorted it , 100% good communication, Thank You

Easy to use, very helpful advisor, answered my query quickly, arranged an appointment quickly.

Prompt reply’s. Very helpful. I felt confident that the repair will be sorted this time.

I contacted clarion live chat to book a repair and was dealt very promptly and efficiently by Mary-ann. I have my repair date and time and all sorted in 5 minutes. Thankyou

Very helpful to resolve the problem and quickly dealt with thank you John.

Grateful they chased my query regarding an ongoing repair.

I spoke with John this afternoon on chat. He was very helpful regarding the repair i needed. I'm hoping the contractor will be just as helpful. I will let you know.

John Holden was kind, patient and helpful when I contacted Clarion about the broken communal lighting outside my flat and a damaged mirror in the lift. I am disabled and at high risk of falling, so I was worried and struggling to get these issues reported.
John took my concerns seriously, raised both repairs as emergency callouts and provided the reference numbers, explaining that someone should attend within 24 hours.
His care and reassurance meant a lot to me. Thank you, John, for making a difficult day a little easier. 😊

i have been having disrepairs since monday,and since monday i first of all had a leak on the pipes under sink, and tghe next day once builders left,i had no hot water .now today i have no gas on the meter,i put 30 pounds on sunday and now its done,i dont have another 30 to get more gas,further more tghe works your workers have left me without heat water and now im short due to no gas which is obviously drained from your workjers,the team leader said he will let clarion know and i tried to get intouch yesrday and today and yet no one has helped but instead has put me on hold and its really stressful to keep explaining the situation and it fall on deaf ears,i do know by aswaab law that this should be dealt with within 24 hours and yet nothing or no one is even taken the job seriously.disgusted and disgusting service ,support is zero ,a bit of accountability would help so much but now going into day two with this

Lucy was compassionate, professional, supportive and efficient in sorting my multiple queries today

Mary Anne responded clearly to my request and followed up a previous report of a repair being needed. She was very helpful

Always there everytime! Big thanks to Janice for all the support today. Thanks for being an advocate for all of us, tenants💕