Clarion Housing Omdömen 

Always there everytime! Big thanks to Janice for all the support today. Thanks for being an advocate for all of us, tenants💕

Chatting with Mary-Anne was a pleasure and easy.
Great service.

Janice was very efficient, kind and understanding and dealt with everything that we discussed… I am grateful for her assistance..

Agent was very polite and got a repair booked in quickly

Only giving a 5star cause of this lady.

An outstanding experience with Shareen Thomas today!
Dealing with housing issues can be so stressful, and I was genuinely dreading making this phone call today. I usually get passed around or given conflicting information, and it took me 20 minutes of bracing myself before I could even dial.
Thankfully, I spoke to Shareen Thomas. She was an absolute gem and a total asset to Clarion. Shareen was incredibly clear, precise, calm, and collected. Instead of the usual confusion, she confirmed exactly what I already knew and made everything make sense. She deserves a 10/10 recommendation. Clarion needs more advisors just like her!! not just robotic workers, other wise might aswel replace them with machines! I left the call smiling. First time ive got something good to say about these advisors and also the lady I spoke to on Friday but I was trying to explain to her aswel but everything has all been set straight. Shareen your amazing and thank you. Pleasant and lovely speaking to you. Keep doing what you do, I'm sure you will go far.

I received excellent 5 star service from the agent that dealt with my repair enquiry. However, clarion repair service 1 star service waiting 5 months so far for my broken front door to be fixed, currently waiting for an appointment.

the operator understood my queries and pointed me in the right direction to get them resolved

I finally managed to get an appointment to have a noise survey done on my flat, as per the Ombudsman’s ruling, after being ignored for several months.

I took a half day off work and got home in time for the appointment only to receive a call that it was now cancelled. A wasted afternoon.

Another appointment was scheduled and I explained that I was having to take time off unpaid so this next appointment really needed to go ahead as planned. I took another half day off work and waited in all afternoon. No one bothered to show up. No phone call to let me know, no apology, nothing.

You might think, having waited 4 years for this issue to be resolved, going through stage 1 and 2 of Clarion’s complaints process, having to get my MP and Environmental Health involved, and getting a favourable ruling from the Ombudsman, that my case might be a priority. Think again.

I have now had to make another formal complaint and will go through the whole escalation process again if I have to. Somebody needs to contact me ASAP. I am sick and tired of being messed around!

Local management teams .dont have a clue what there job rolls are and are under qualified for there positions and very inexpericed
Complete lack of communication with issues they are ment to be taking care of .
Gets very frustrating as you can only deal with these idiots sent out by clarion .
For refrence tn30 area

Nimi no reply received ! See what im saying .
Bullshit and numbers

your phone lines are awful I rang at 4.30pm and still waiting to be answered kept saying next in line but obviously at 5.10pm all gone home but im still on the phone system, shocking bad !! im waiting on a response with many issues

I had a concern about my front door. I spoke to a person called Janice, very nice person. And she got things done.
Thank you, Janice

Very disappointing complaint handling from Clarion. What should have been a relatively straightforward issue dragged on for months, requiring repeated chasing and eventually escalation to Stage 2.
The final Stage 2 review actually acknowledged that the original investigation had failed to address several important aspects of my complaint. While I appreciate that, it should not take months and a Stage 2 escalation for problems to be properly investigated and acknowledged.
The whole process was unnecessarily slow, frustrating and time-consuming.

Kind, helpful, knowledgeable and problems on the way to being solved all thanks to the lovely Janice! She’s a star ☺️

Update. Clarion failed to arrive again on thier second promised appointment. .
Again have made the usaal complaint.
However. After the call to them a guy arrived and dealt with the thing.
However told me something which all should know about clarion. All the people who you think you are calling do not work in a call centre together
They all work at home. ie: covid .
That's why clarion workers ie: the guys who actually do the jobs are never told about the job till after the event. Clarion are a company which is another so called charity out of control. imo

Janice helped me so much! more than anyone else ever has. thank you

Today I spoke with Janice via online chat. She helped me with several enquiries fast and efficiently and booked in a inspection for damage caused.

Hollie was helpful and was able to solve half my issue quickly

I spoke to Hollie and was so helpful and understanding

I dealt with Janice this afternoon.....she was really really helpful....she dealt with my enquiry very professionally..I have made another repair request and she has sorted it out and gave me a date for the repair..I am so pleased....very very good service..thank you