John Holden Contact Centre Advisor -Repairs, was very helpful through the chat box. It was great to able to chat to a human. But the repairs diary is misleading, said no dates or times available up t... Se mer
Företaget har svarat
Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
I had a virtual chat with Hollie at clarion and she was most helpful with my enquiry and got straight to work helping to sort it out quickly. Very pleased with the service I received today đ
Företaget har svarat
John Holden was kind, patient and helpful when I contacted Clarion about the broken communal lighting outside my flat and a damaged mirror in the lift. I am disabled and at high risk of falling, so... Se mer
Företaget har svarat
Thank you so much Mr. John Holden. You handled my query with care and showed alot of patience with me. It was nice to have a respectful person who took extra care when dealing with me as a customer.
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Företagsinformation
Om Clarion Housing
Skrivet av företaget
Clarion is the UKâs largest housing association: 350,000 people call a Clarion home their home. We also offer financial help and guidance, as well as supporting people through jobs, skills, training and apprenticeship schemes.
Online services 24/7As a Clarion resident, you can use our online services to manage your home on the move, 24/7, 365 days a year. Your online account enables you to request repairs, contact us and make secure online payments quickly and easily.
And you can use our live chat service to quickly talk to our customer service team during opening hours.
Sign up for your online account Online account guideKontaktuppgifter
More London , SE1 2DA, London, Storbritannien
- www.myclarionhousing.com
4,4
UtmÀrkt
19 tn omdömen
Ingen aktuell inbjudningshistorik
Det hÀr företaget har inte bjudit in sina kunder pÄ lÀnge. Omdömen kanske inte Àr representativa
InnehÄll frÄn riktiga mÀnniskor Àr i fokus pÄ Trustpilot. Det hÀr företaget kan dock Àven anvÀnda vÄrt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
No leadership in clarion.
Update. Clarion failed to arrive again on thier second promised appointment. .
Again have made the usaal complaint.
However. After the call to them a guy arrived and dealt with the thing.
However told me something which all should know about clarion. All the people who you think you are calling do not work in a call centre together
They all work at home. ie: covid .
That's why clarion workers ie: the guys who actually do the jobs are never told about the job till after the event. Clarion are a company which is another so called charity out of control. imo
29 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hi Jon, We're pleased to hear that Kia made the online repairs chat process straightforward and efficient for you. It's great to know that you found the service professional and that a positive outcome was achieved. Thank you for sharing your experiences with us. Regards, Nimi
Janice helped me so much
Janice helped me so much! more than anyone else ever has. thank you
29 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hi Imogen, we're delighted to hear that Janice was able to provide such helpful support and make a positive difference to your experience. Thank you for your comments. Regards, Nimi
Today I spoke with Janice via onlineâŠ
Today I spoke with Janice via online chat. She helped me with several enquiries fast and efficiently and booked in a inspection for damage caused.
29 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hi Kathryn, thank you for taking the time to leave a review. We're pleased to hear that Janice was able to assist you with your enquiries quickly and efficiently. Regards, Nimi
Hollie was helpful and was able toâŠ
Hollie was helpful and was able to solve half my issue quickly
28 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hi Diana, Thank you for taking the time to leave a review. We're pleased to hear that Hollie was helpful and able to resolve part of your issue quickly. We appreciate your feedback and are glad that your experience was a positive one. Regards, Nimi
I spoke to Hollie and was so helpfulâŠ
I spoke to Hollie and was so helpful and understanding
28 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hello Robert, Thank you for taking the time to leave a review. We're pleased to hear that Hollie was helpful and understanding during your conversation. Providing a positive and supportive experience is important to us, and it's great to know that Hollie was able to assist you. Regards, Nimi
Professional service
I dealt with Janice this afternoon.....she was really really helpful....she dealt with my enquiry very professionally..I have made another repair request and she has sorted it out and gave me a date for the repair..I am so pleased....very very good service..thank you
28 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hi Sharyn,
Thank you for taking the time to share your feedback. We're delighted to hear that Janice was able to assist you with your enquiry and arrange your repair request efficiently. It's great to know that you found the service professional and helpful.
Regards, Nimi
RepairsIâŠ
Was able to get the information I needed and all appointments made quite quickly.
28 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hi Sally,
Weâre pleased to hear that you received the information you needed and that your appointments were arranged quickly. Thank you for sharing your experience with us.
Regards,
Annabelle
Next door
My next door is the tenant of a property belonging to Clarion housing which has a rodent infestation . It is affecting the neighbourhood. The staff, Chanelle, was helpful and understanding. I don't know what Clarion Housing Association would do as I had a bad experience with this company.
But Chanelle is very supportive
25 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hello,
Thank you for sharing your feedback. Weâre pleased to hear that a member of our team was helpful and supportive.
Weâre sorry to read about your previous experience with Clarion and have sent you a private message to gather more information so we can look into this further.
Regards,
Annabelle
Svar frÄn Clarion Housing
Hello Nataliia,
Thank you for your feedback. Itâs great to hear you had a good conversation with us.
Regards,
Annabelle
Svar frÄn Clarion Housing
Hi Nikki,
Weâre pleased to hear that you found our staff extremely helpful. Thank you for taking the time to share your experience.
Regards,
Annabelle
Helpful advice and sorted it quickly
Helpful advice and sorted it quickly
23 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hi Katie,
It's great to hear that you found the advice helpful and that your query was resolved quickly. Thank you for taking the time to leave a review, we really appreciate your feedback.
Regards,
Annabelle
Svar frÄn Clarion Housing
Hi Carol,
Weâre pleased to hear that your query was dealt with successfully. Thank you for taking the time to leave a review.
Regards,
Annabelle
Hole in the ceiling
Hole in the ceiling, black mould in the loft, solar panels not working, leak coming from ceiling, bath panels ripped off and left by operatives, numerous visits, all still unresolved. Housing disrepair solicitor now involved.
23 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hello,
Weâre sorry to hear about the ongoing issues youâve described and understand how concerning this must be. We take the issues youâve raised seriously and have sent you a private message to gather some further information so we can look into this in more detail.
Regards,
Annabelle
Fast responses
The advisor gave fast responses and my query was dealt with in a professional manner.
23 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hi Fiona,
Weâre pleased to hear that you received a prompt response and that your query was handled professionally. Thank you for your feedback.
Regards,
Annabelle
Svar frÄn Clarion Housing
Hello
Itâs great to know you received such good service from our agent and had a positive experience with us. Thank you for taking the time to share your feedback.
Regards,
Annabelle
Clarion responded to my call promptly
Clarion responded to my call promptly. An operative will be attending as a matter of urgency as my front entrance door will not close.
22 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hello Jennifer
Itâs good to know your call was handled promptly and we were able to provide the support you needed. Thank you for sharing your experience with us.
Regards,
Nimi
Clarion housing the worse housing association
I was a tenant of clarion housing since 2019 until the 12/09/26, for over a year I had a neighbour who was also a tenant of theirs put me through hell with harassment, death threats and putting my home address online and they done nothing at all in that time, my mental health suffered and also my physical health as well which made my autoimmune disease flare up all the time. I am no longer a tenant and I would deter anyone else to become one as all clarion care about is money and not their tenants.
Replying to your message
There is no point trying to do anything further, the lady from the tenancy specialist team is not fit for her job tells lies about police officer saying something and when I ask this officer they told me they hadnât said anything to her regarding my housing situation as they are unable to say things like that. Your housing association pushed me so far that I nearly had another mental health breakdown and you put my life in jeopardy because of this neighbour. Clarion housing is the lowest of the low as a company who does not care one bit about their tenants at all. You should be closed down.
24 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hi Karen,
Weâre sorry to read about the distressing experience youâve described. We take feedback such as this very seriously; we understand that you are no longer a Clarion resident, however, if you would like us to look into the concerns youâve raised further, please respond to the private message I have sent you.
Regards, Annabelle
Terrible Staff
From 2022-2024 we experienced terrible anti social behaviour which involved stalking, physical and verbal abuse. People injecting outside our door and someone in a balaclava coming to our door, my car also got written off. This was so traumatic it made us ill and Clarion paid for Court proceedings and moved us. We were told he wouldnât attend our new property but he did several times. Yesterday we were told he wouldnât attend again. He hadnât told his manager he had this job this morning and attended again. Laughing that camera maliciously enjoying our pain.
18 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hi,
Weâre sorry to read about the distressing experience youâve described. We take feedback of this nature seriously and have sent you a private message so we can gather further information and review the concerns youâve raised.
Regards,
Olu
Easily completed enquiry with Hollie
18 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hello James,
Itâs good to know your enquiry was handled smoothly and Hollie was able to provide the support you needed. Thank you for sharing your experience with us.
Regards,
Olu
Communal Door repair
Online chat was ok although it took a while to get to chatting with someone but was ok once it going. Hopefully it will be sorted out.
17 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hello,
Thank you for sharing your experience with us. We appreciate your patience while waiting to speak with someone and are pleased our advisor was able to assist once you were connected.
Thank you for taking the time to leave a review.
Regards,
Olu
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