John Holden Contact Centre Advisor -Repairs, was very helpful through the chat box. It was great to able to chat to a human. But the repairs diary is misleading, said no dates or times available up t... Se mer
Företaget har svarat
Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
John Holden was kind, patient and helpful when I contacted Clarion about the broken communal lighting outside my flat and a damaged mirror in the lift. I am disabled and at high risk of falling, so... Se mer
Företaget har svarat
I had a virtual chat with Hollie at clarion and she was most helpful with my enquiry and got straight to work helping to sort it out quickly. Very pleased with the service I received today đ
Företaget har svarat
Thank you so much Mr. John Holden. You handled my query with care and showed alot of patience with me. It was nice to have a respectful person who took extra care when dealing with me as a customer.
Företaget har svarat
Företagsinformation
Om Clarion Housing
Skrivet av företaget
Clarion is the UKâs largest housing association: 350,000 people call a Clarion home their home. We also offer financial help and guidance, as well as supporting people through jobs, skills, training and apprenticeship schemes.
Online services 24/7As a Clarion resident, you can use our online services to manage your home on the move, 24/7, 365 days a year. Your online account enables you to request repairs, contact us and make secure online payments quickly and easily.
And you can use our live chat service to quickly talk to our customer service team during opening hours.
Sign up for your online account Online account guideKontaktuppgifter
More London , SE1 2DA, London, Storbritannien
- www.myclarionhousing.com
4,4
UtmÀrkt
19 tn omdömen
Ingen aktuell inbjudningshistorik
Det hÀr företaget har inte bjudit in sina kunder pÄ lÀnge. Omdömen kanske inte Àr representativa
InnehÄll frÄn riktiga mÀnniskor Àr i fokus pÄ Trustpilot. Det hÀr företaget kan dock Àven anvÀnda vÄrt AI-verktyg för att skriva sina svar.
SÄ anvÀnder företaget Trustpilot
Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
Svar frÄn Clarion Housing
Hello
Itâs great to know you received such good service from our agent and had a positive experience with us. Thank you for taking the time to share your feedback.
Regards,
Annabelle
Clarion responded to my call promptly
Clarion responded to my call promptly. An operative will be attending as a matter of urgency as my front entrance door will not close.
22 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hello Jennifer
Itâs good to know your call was handled promptly and we were able to provide the support you needed. Thank you for sharing your experience with us.
Regards,
Nimi
Clarion housing the worse housing association
I was a tenant of clarion housing since 2019 until the 12/09/26, for over a year I had a neighbour who was also a tenant of theirs put me through hell with harassment, death threats and putting my home address online and they done nothing at all in that time, my mental health suffered and also my physical health as well which made my autoimmune disease flare up all the time. I am no longer a tenant and I would deter anyone else to become one as all clarion care about is money and not their tenants.
Replying to your message
There is no point trying to do anything further, the lady from the tenancy specialist team is not fit for her job tells lies about police officer saying something and when I ask this officer they told me they hadnât said anything to her regarding my housing situation as they are unable to say things like that. Your housing association pushed me so far that I nearly had another mental health breakdown and you put my life in jeopardy because of this neighbour. Clarion housing is the lowest of the low as a company who does not care one bit about their tenants at all. You should be closed down.
24 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hi Karen,
Weâre sorry to read about the distressing experience youâve described. We take feedback such as this very seriously; we understand that you are no longer a Clarion resident, however, if you would like us to look into the concerns youâve raised further, please respond to the private message I have sent you.
Regards, Annabelle
Terrible Staff
From 2022-2024 we experienced terrible anti social behaviour which involved stalking, physical and verbal abuse. People injecting outside our door and someone in a balaclava coming to our door, my car also got written off. This was so traumatic it made us ill and Clarion paid for Court proceedings and moved us. We were told he wouldnât attend our new property but he did several times. Yesterday we were told he wouldnât attend again. He hadnât told his manager he had this job this morning and attended again. Laughing that camera maliciously enjoying our pain.
18 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hi,
Weâre sorry to read about the distressing experience youâve described. We take feedback of this nature seriously and have sent you a private message so we can gather further information and review the concerns youâve raised.
Regards,
Olu
Easily completed enquiry with Hollie
18 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hello James,
Itâs good to know your enquiry was handled smoothly and Hollie was able to provide the support you needed. Thank you for sharing your experience with us.
Regards,
Olu
Communal Door repair
Online chat was ok although it took a while to get to chatting with someone but was ok once it going. Hopefully it will be sorted out.
17 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hello,
Thank you for sharing your experience with us. We appreciate your patience while waiting to speak with someone and are pleased our advisor was able to assist once you were connected.
Thank you for taking the time to leave a review.
Regards,
Olu
Samantha was very helpful
Samantha was very helpful, I didn't have to wait long and she sorted my enquiry very quickly.
17 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hi Charlie,
Weâre pleased to hear Samantha was able to help and that everything was resolved quickly for you. We really appreciate you taking the time to tell us about your experience.
Regards,
Olu
The advisor was helpful and a quickâŠ
The advisor was helpful and a quick response to my inquire and swift action was taken by her/him.
16 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hi Eulalee,
Thank you for your lovely feedback. Itâs great to know you felt well supported and that everything was handled smoothly for you.
We really appreciate you taking the time to share your experience.
Regards,
Olu
Operator was very helpful,polite andâŠ
Operator was very helpful,polite and professional
14 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Good afternoon Kimberly,
Thank you for your lovely feedback. Itâs great to hear that our colleague was helpful, polite and professional when assisting you. We really appreciate you taking the time to share your experience.
Regards,
Olu
Very helpful!
Nichola was friendly helpful and knowledgeable, a pleasure to speak with. Thank you for yous assistance
14 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hello,
Weâre delighted to hear that Nichola was friendly, helpful and knowledgeable and made your experience such a positive one. Thank you for taking the time to share your kind feedback with us.
Regards,
Olu
Excellent service
Excellent service, polite and made me feel at ease
14 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Good afternoon Hussain,
We really appreciate your kind words. Weâre pleased to hear that you received excellent service and were made to feel at ease throughout your experience.
Regards,
Olu
Nichola was very helpful and listenedâŠ
Nichola was very helpful and listened to my problem
14 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hi Tyrone,
Thank you for taking the time to leave us a review. Weâre so pleased to hear that Nichola was helpful and took the time to listen to your concerns.
Regards,
Olu
We can reach you easly
We can reach you easly. The staff are very helpfull and behaive very friendly. I like your services.
14 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hi Sermet,
Weâre really pleased to hear that you found our team easy to reach, helpful and friendly. Itâs wonderful to know that youâre happy with the service you received. Thank you for your feedback.
Regards,
Olu
Svar frÄn Clarion Housing
Hello Harley,
Thank you for your positive feedback. Weâre glad to hear that you were happy with the communication you received from our team.
Regards,
Olu
Nichola was incredibly helpful on liveâŠ
Nichola was incredibly helpful on live chat, was kind and compassionate about my situation, I could not have asked for a better experience.
14 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hi Emmy,
What lovely feedback to receive. Weâre delighted to hear that Nichola was kind, compassionate and helpful while supporting you on live chat. We really appreciate you sharing your experience with us.
Regards,
Olu
The online chat advisor was veryâŠ
The online chat advisor was very helpful and got my issue pushed to an emergency.
14 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Good afternoon Paul,
Weâre pleased to hear that our online chat advisor was helpful and able to escalate your issue. Thank you for taking the time to share your positive experience with us.
Regards,
Olu
Very good conversation
Very good conversation. Professional service. Staff very good
14 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hi,
Itâs lovely to hear that you had a positive conversation with our team and received a professional service. Thank you for taking the time to leave us your feedback.
Regards,
Olu
Janice
Janice, she was quick getting the issue raised & was fantastic on the chat. Polite, kind, professional.
14 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Good afternoon Veronica,
Weâre so pleased to hear that Janice was quick in getting your issue raised and provided such polite, kind and professional support on the live chat. We really appreciate your positive feedback.
Regards,
Olu
Extremely helpful customer support.
Extremely helpful customer support.
Julia has managed to complete my request in a very timely and professional manner.
11 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hello Julia, we're delighted to hear that our colleague was extremely helpful and managed to complete your request in a very timely and professional manner. We appreciate you sharing your positive experience with us. Regards, Nimi
Very quick and efficient
11 september 2026
Omdöme utan inbjudan
Svar frÄn Clarion Housing
Hi Debbie, we're glad to hear that your experience was both quick and efficient. We appreciate your positive feedback! Regards, Nimi
Detta Àr Trustpilot
Vem som helst fÄr skriva ett omdöme pÄ Trustpilot. Den som skriver ett omdöme Àger sitt omdöme och detta innebÀr att personen i frÄga kan redigera eller ta bort sitt omdöme nÀr som helst. Omdömen finns kvar pÄ Trustpilot sÄlÀnge omdömeslÀmnarens konto Àr aktivt.
Vi skyddar vÄr plattform med hjÀlp av dedikerade medarbetare och smart teknologi. LÀs mer om hur vi bekÀmpar falska omdömen.
LÀs mer om omdömesprocessen pÄ Trustpilot.
HÀr Àr 8 tips pÄ hur man kan skriva omdömen pÄ bÀsta sÀtt.
Verifieringen hjÀlper till att sÀkerstÀlla att det Àr riktiga mÀnniskor som skriver omdömena som du lÀser pÄ Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan pÄverka företagets TrustScore. Detta strider mot vÄra riktlinjer.