Clarion Housing Omdömen 

he was vey helpful

Julia swiftly responded to an emergency situation. Very pro active response from Julia at Clarion. Would highly recommend.

Thank you to the customer service team John was very understanding professional and helpful great customer service skills

Absolutely awful customer service experience! Very very disappointed and let down.

I contacted this company after my mum sadly passed away to deal with the tenancy of her property. I understand that there are processes that need to be followed when someone dies, and I was more than willing to do everything I could to help bring the tenancy to an end as quickly as possible.

Unfortunately, the whole process was made far more upsetting and stressful than it needed to be.

From the very beginning, I was repeatedly told that rent would continue to be charged to my mum’s estate until the tenancy was formally ended. I explained several times that there was no estate, but this seemed to make little difference. The focus throughout the correspondence seemed to be on continuing to charge rent rather than showing any understanding of the situation.

They also managed to get my mum’s name wrong twice in their email replies, which was particularly upsetting when I was dealing with everything so soon after her death.

To make matters worse, I then received a marketing email asking whether my mum needed help moving. Receiving something like that after notifying them that she had died was incredibly insensitive and showed a real lack of communication between departments.

I was also told that if anything was left in the property, they would not end the tenancy and rent would continue to be charged. I was doing everything I possibly could to clear the property and speed the process up, despite having to deal with my own grief and everything else that comes with losing a parent.

I was then told someone would be putting a key box on the front door so that I could leave the keys, despite me already explaining that my mum had a key box and providing them with the number.

The whole experience has left me feeling that there was very little empathy or understanding. It genuinely felt like everything came back to money and rent, rather than recognising that they were dealing with someone who had just lost their mum.

I could quite easily have left the property as it was and not gone out of my way to help, which would ultimately have caused them far more problems. Instead, I did everything I could to cooperate, clear the property and bring the tenancy to an end as quickly as possible.

Sadly, the customer service throughout has been extremely poor. It felt as though they had never dealt with a deceased tenant before, despite this surely being something a property company should have a clear and compassionate process for.

Losing my mum has been one of the hardest things I have ever experienced. The last thing I needed was to feel like I was fighting with a company over rent while trying to sort out her home. A little empathy, care and basic attention to detail would have made an enormous difference.

Abhorrent customer care.
My late mother was a resident of Clarion housing and a perfect tenant for many years.
Communication from Clarion regarding ending her tenancy after she had passed away was abysmal and frankly, shameful.

Cliona is a lovely person to speak to, knows her information and helps the best she can highly recommend her.

Clarion, you give me bags under my eyes. I only deal with you if I absolutely have to.

It takes at least 10 emails or 10 phone calls from start to finish to get anything done. You constantly have to be chased up for you to get anything done. It is exhausting. You don’t do anything unless you are constantly chased up on it.

Clarion housing associations gas contractor Robert Heath Heating carried out the gas safety inspection inside my home on 6th August 2026. I received the gas safety certificate in August 2026.
I have video footage of another unannounced attendance of Clarion housing officer Ann walking up the garden path on 4th September 2026 obviously filming on a mobile phone as she is walking towards the front door. Then the footage shows her putting a warning notice through the letterbox. The notice falsely stating "urgent gas safety. Your gas safety is now due. You must contact Robert Heath Heating immediately". "Failure to allow access to your property will lead to court action and you will incur costs". She has done this on numerous occasions. She has done this several times. She never apologises even when presented with proof. A Robert Heath Heating gas engineer was inside my home on 6th August 2026 and completed the gas safety inspection. A very rude and dishonest housing officer. I have showed the video footage of this housing officer Ann's unannounced attendance to other people this weekend and people have commented that her behaviour looks "creepy" "weird" and "inappropriate". It is harassment and I have previously told Clarion housing staff and it's contractors to stop telling lies and harassing me. Last time Ann put bright red stickers on my door and keyhole with these false statements about gas safety. It is creepy and inappropriate.

STAR – Extremely disappointing and poorly managed

My experience with Clarion Housing has been extremely frustrating . In my opinion, there is a serious lack of communication, coordination and accountability between their different teams and contractors

You can send multiple emails about the same issue and be lucky to receive one meaningful response.Promises are made, but there is very little follow through, and you constantly have to chase them for updates

What is even more frustrating is the way money appears to be spent. Work can be arranged at significant cost, only for decisions to change afterwards or for work to be removed or redone As a leaseholder, it is extremely frustrating to see money being spent in this way while service charges continue to increase

I have also experienced situations where I have repeatedly raised an issue for a long period of time, explained the problem clearly and asked for a practical solution, but instead of resolving it properly, I have been passed from one department to another

The latest situation has been particularly disappointing\. I repeatedly raised concerns about pigeons and asked for appropriate netting/proofing\. After a long period of being told that the issue would be dealt with, the netting was eventually removed because of fire\-safety requirements, but I was left without an adequate alternative solution to the pigeon problem\.

This is exactly what I mean by poor coordination: different issues are dealt with separately instead of looking at the whole problem and finding a proper solution\.

For the amount residents and leaseholders are expected to pay in service charges, I expect much better communication, planning, accountability and value for money

At this point, my experience is that Clarion makes you chase, chase again, and chase again before anything meaningful happens

Very disappointing

Really nice and understanding staff. That's all that people need really :) Thank you :)

It was a quick and easy query which I got the answer too straight away.

Literally the worst Housing association. If wanting to do a mutual echsngd you have to call to request an application form which takes a week to arrive. You can’t go to their office to pick one up, even if you live round the corner. They won’t email it to you. There isn’t one on the website that you can complete either. You have to wait a week, then complete it, then either email or post it back. You can’t even drop it back. It’s insane. Seriously, sort it out. It’s 2026. Why on earth does everything need to be done in the post?! How archaic! And no wonder they are the slowest HA out there. Others get the whole thing wrapped up in 2 weeks, yet clarion make you wait until the 41st day for an answer. We had our inspection on the 40th day, which according to their paperwork is meant to be done in the first 4 weeks. The lady dealing with our exchange was incredibly rude, dismissive and unhelpful. Honestly, the worst of them all and so painfully frustrating!!!

Took considerable time and patience to deal with my enquiry

Agent was prompt in providing me with the help I needed

Very efficient, polite and solved my query very quickly. Thanks very much

Janice did a really great job informing me. Having attempted several times to do the repair online, which does not work. Thank goodness for the live chat.

Mary Anne was helpful and done her upmost to help me