Magna Housing Omdömen 480

Ex Magna Tenant but due to having my Ex and daughters still in a magna property! I would like to share some experiences that I had faced and what my ex and children still have to go through. In the first property, we faced damp and mould, this destroyed numerous brand new furniture to move into that property with, and multiple new baby items and baby clothing. None of this listed could be saved. The second property had mould and the final home had mould seems like magna love that and cover it up, issues in the last home were reported before we fully moved in yet they never cared enough to fix it bare in mind she was pregnant and we had a baby now they are 3 and 2 yet the issue is still not been resolved, as for the neighbour he had confronted me and mentioned he needed to sleep at a certain time, now tell me why he's up and about slamming things about and deliberately trying to wake my kids up??? My Ex has a disability anti-nmda receptor encephalitis, then our daughter has autism. Whenever i visit my daughters the moment i knock on the door he slams the window to make it known. You've got so much evidence yet your neglecting a tenant. This individual who has this sent to her ought to be sacked for this as she doesn't care what so ever.

As for my time living in this home i witnessed the countless times an email was sent and cleary was ignored because as we can still see the issue is still there. The door is taped up and having it be a one of the two fire exits this should have been sorted long ago. Also to mention when living there I would also hear the many times walls were banged on late at night and slamming doors/kitchen draws

False reports on our children, stress and fear.

The review you replied back with mentioning it was attended, it was ticked off to save your company from any flack though we know that magna doesn't care.

It doesn't take 31 months to get this sorted well MANY issues reported to you...

The guy was polite and respectful and a good worker fast tidy all in all great guy

I reported an issue and Magna got back to me within 48 hours as agreed. They are sending a builder to my father's address tomorrow. Thank you for a prompt professional and friendly service.

Plumber came and replaced my toilet seat.was in good time and took 5 minutes.This was his second visit but not his fault.He was told that my washing machine was leaking.I don't have a washing machine.This was something I reported as the communal machine about 3 months before(was fixed).Very weird report.Needless to say the plumber didn't have a new seat with him so I had to report it again.All is fine and dandy now.Was all a bit messed up.I was using a toilet cage following my ankle accident so decided to change to an ordinary Loo Seat.Which I had but some parts were missing so it wasn't as stable as it could be.The plumber was really helpful all the p
way through it all

Magna staff listened and dealt with the problem, always there to help.

Friendly, helpful, informative staff member who gave me information on how to proceed further with supplying brothers death certificate and gave me instructions on what to do next.

Wayne was the operative fitting a new fence and gate in our carport today .
Such a nice polite member of staff .
Wonderful job .it looks wonderful and so professional.
He left everything clean and tidy and swept out after working I’m so impressed with his work I look forward to seeing him soon to do another fence in my garden .
Thankyou Magna for such nice staff and doing a fantastic job.
Kind regards

The gentleman Magna arranged to visit with me was extremely nice and thoroughly scrutinized the 'black stuff' on my walls and ceilings - he climbed into my attic only to let me know I did not have enough insulation covering the attic and explained to what extent how much was missing. He was with me quite a long time assessing the property and informed me of everything that required doing including a good wash down of walls and ceilings - this has since been arranged and awaiting for appointment date - Thank you MagnaMan

I have not received appropriate and correct advice.Magna is writing something else in his last letter and my advisor has advised me exactly the opposite. I'm confused. What action should I take and who should I trust?

The repair was actioned promptly & efficiently but it took 3 communications before an engineer was sent out the same day instead of a 3 week wait

Thank you I have been well assisted by Magna

Very helpful as Zoe helped me with my Universal Credit issue with rent sent to wrong account info then transferred back to me to pay magna housing the transfer from my bank.

The response is excellent thanks.

Polite and respectful and very patient with my complaints.

Bob is a gem and works very hard and I do appreciate his honesty and service to myself and his company.

The only complaint I have is a continuous barking dog throughout the day which I have been reporting for 6 years now and nothing has been done about it.

The dog lives below me and often starts barking at 6am and intermittently up to 7or 8 pm.

I find this unacceptable and I suffer with mental health issues and this in no way helps.

It’s even been suggested I move, which seems unfair because I’ve been with Magna for over 30 years now.

I have recently applied to move now because the situation is often unbearable.

I have spent over £3000 on carpeting and noise proofing but this has not helped at all.

I can only hope I find somewhere more quiet at this stage of my life .

Oh by the way I get on very well with all of my surrounding neighbors so do not complain for the sake of it.

I am now 71 and getting older and just require a decent and quiet lifestyle.

From customer service responding to an email to the repair being done, excellent service all round

I didn't actually speak to anyone but I got a response quickly so that's helpful.

As a magna tenant for nearly 3 years. The amount of repairs & mould I have reported is shocking. As the disrepair of my front door that I have repeatedly reported since September 2023. The frame isnt even straight, the door is slanted inwards & hanging onto it's hinges. The amount of bugs that have entered due to this is disgusting. I have a massive phobia of the 8 legs, the beasts I have encountered because of this disrepair has had me terrified & multiple nights of NO sleep. It's also a hygiene issue & not on my part! It skyrockets my electricity bills for how cold the house is, I even have the door taped up for heat, inconvenient! Daylight can be seen through the gaping gaps at the top & the side! It's also a huge security risk! I am sure i'd be blamed if anything went missing in this house because of the disrepair. May I also add, last year I was accused of not making any reports about it since Jan 2024. I have an email as evidence of this being said. But I also have all of the emails from the numerous reports I have made about the front door. I called a couple months ago to be told they can see my reports have not been followed up, funny that. I have had so many issues being a magna tenant I could write a book.
The biggest issue, myself & my two children (recently 3 & recently 2) have been harassed & verbally abused every single day & night without fail since September 2024! What has been done about this? Less than bare minimum! I've had at LEAST 3 repair guys from magna witness the harassment. But according to my housing officer, i don't have enough evidence. I also use an ASB app which has MANY notes & videos uploaded, yet nothing has been done.
Next door mock & mimic my children having tantrums, squabbling, laughing, playing, since they were 9 months & 1 year old. They also call my children names, such as pigs & rats. They hammer their fists on the wall if we make any slight noise, but they make deliberate noise ALL day/night long! It's literally on the ASB app! An all male household at nearly 50 & two nasty sons in their 20s, bullying a female & two very young children day in day out. Where's magna's help? Why is the problem still happening 18 months later? He called social services on me so many times last year with proven false allegations, that they called & read all out to me & said they've blocked his future calls & deleted the previous accusations. He put us through SO much trauma!!!!
I have a rare neurological condition & my 3yo has autism, this is absolutely unprofessional to be forced to put up with such vulgar behaviour from neighbours. But would soon check in if rent was late. I actually cannot believe the amount of emotional stress & depression I have experienced, & still am experiencing from such lack of care. Your duty is to provide a safe & quiet "home." If roles were reversed & the those who are well aware of the continuous situation, they'd have it sorted for themselves. Absolutely certain they wouldn't allow their kids to be put through so much torment. So why are mine being forced to?! The neighbours from h€ll bang around the house, stomp with every use of the stairs & huge emphasis of the top step. Slam doors, drawers & cupboards often throughout the day & most certainly at night up until 5/6am - they stay up every night getting high, drinking & eating junk. They aim to make as much noise as possible to wake us, or wake my toddlers to get at me. Even my mum gets glared at! He has called us c**ts in front of my toddlers 4 times. Shouts shut up when playing in garden. I've a lot of people from different professions that have heard them & all are mortified that nothing has been done to help move us.
My housing officer & community safety all know how desperately I want to move away from those people, so why am I always left to deal with things alone. The ASB app is a waste of time, it's a distraction to stop contacting with harassment complaints.
It doesn't take 6 months to see the abuse me & my girls (& my mum) deal with 24/7, when there's enough proof in less than a week. The last 3 months, I barely uploaded a thing due to the obvious negligence while they're living contently.
The only people I've had no issues with at magna, are the guys that have fixed *other* repairs & have witnessed the hassle on multiple occasions. However, can't say the same for the surveyor, he has been rude, disrespectful & judgemental both times he's been here to look in the attic. Placing his manky ladder on top of my swarovski crystal shoes (both times) & telling me to move things out of his way as he stands there looking down at me, making ignorant comments. All for being a "clutter" while I sort through baby clothes that were then too small. Him shaking his head has been caught on camera too. I dread to think how his partner feels if one item be left out of place. Stinking attitude of a stranger in mine & my toddlers' space

Very good & very kind thank you

Magna are always polite and helpful
Thank you

Spoke with a lovely lady on the customer service number and she fully listened and understood my issue very polite thank you cesca