ebiketuner.com Omdömen 

164
•
TrustScore 4.5 av 5

4,7

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I bought the Velociraptor for the Specialized Levo 4. Oh boy, what a difference this kit makes! Finally, the motor is breathing … not to drive around like a madman but just to drive freely at a decent... Se mer

Företaget har svarat

Betygsatt 3 av 5 stjärnor

The fitting instructions are poor. To set the device you need to -+-+ on the power control. And to pair the SpeedBox app with the bike you need to ensure Bluetooth is set up correctly (too much h... Se mer

Betygsatt 5 av 5 stjärnor

Power box for Yamaha PW-S2 fitted easily, was able to remove housing on Haibike Alltrack 6 without removing crank, and can't go wrong fitting as the 4 plugs are all different so only connect the right... Se mer

Betygsatt 5 av 5 stjärnor

Ebiketuner, and Diane, always manage to answer my questions, and give constructive help, and advice. Plus any, and all purchases, have been found to be well made, with instructions, and be found to... Se mer

Företagsinformation

  1. Cykelaffär

Skrivet av företaget

We’re a independent, UK-based business specialising in premium eBike tuning kits for Bosch, Shimano, Giant, Yamaha & Specialized systems. Trusted by over 11,000 riders worldwide, we offer fast, tracked global shipping, expert support, and hassle-free 30-day returns. Whether you’re looking to ride faster, climb smoother, or unlock your bike’s full potential — we’ve got the right kit for you.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

164 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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4,7

Alla omdömen

(164)

115 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Great customer service and assistance.

I found working with ebiketuner a really good experience. I initially sent them my bike specification and withing a few hours they had responded with the recommended tuner for my bike. Great Start :-). The tuner arrived as promised in 2-3 days. I eventually found a video on youtube for a similar bike install to mine. make sure that you do this piece of research as the manual that comes with the tuner is quite basic and a good video will save a lot of time. On my first attempt I struggled to get all the wiring into the down tube as suggest wit ht he extra connectors. I emailed ebiketuner and again within 24 hours they had responded with a local Ebike shop that would help me with the install. i did manage to do it myself with out the ebike shop however i was really impressed with the customer service and willingness to help.

20 juli 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I paid for the best chip they had for…

I paid for the best chip they had for my bike. It worked for about two days and then the system went into limp mode. It wasnt the shop or service either, because they knew it has a chip on, and was fine when it left their shop. You can't get them easily on the phone, and they answer Whatsapp every few days. They suggested I try riding 90 minutes with the assistance off !!!!!!, and never followed up to see if my $450 AUD purchase was working. IF they knew this problem before they sold it to me, are they still allowed to sell the product. This would be called misleading advertising in Australia if that did happen, and would need to be rectified.

5 juli 2023
Omdöme utan inbjudan
Logotyp för ebiketuner.com

Svar från ebiketuner.com

Dear Jim,

We appreciate you taking the time to share your experience, and we apologise for the inconvenience you have faced with our chip for your bike. We understand how frustrating it can be when a product doesn't meet your expectations, especially after investing in the best chip available.

We sincerely apologise for the issue you encountered with the system going into limp mode. This is certainly not the experience we want our customers to have.

As for the suggestion to ride without assistance for 90 minutes, we understand how it may have seemed like an unusual solution. But, this is actually how Bosch ebikes are reset without visiting a bike shop.

We want to assure you that we take customer satisfaction seriously and we strive to rectify any issues promptly. Please reply to the text message we sent on Sunday 16th July at your earliest convenience so we can find a suitable solution for you.

Misleading advertising is never our intention, and we assure you that we comply with all relevant regulations and standards in Australia.

Once again, we apologise for the inconvenience caused, and we value your feedback as it helps us improve our products and services. We hope to have the opportunity to make it right and restore your trust in our brand.

Betygsatt 5 av 5 stjärnor

Very happy!

Really quick arrival after order. Plug and play Speedbox 3. Only took 10 minutes to install, works perfectly. I am very happy, thank you ebiketuner!

16 februari 2023
Betygsatt 5 av 5 stjärnor

I keep coming back for more.

This is the third tuning chip from E-bike tuning. I went for the Speedbox 3 for Bosch. Easy to fit and works a treat. Quick delivery with no dramas. Well pleased. One more bike to go so better save up.

20 februari 2023
Betygsatt 3 av 5 stjärnor

supported but no outcome

The team was very responsive to support and help me operate the chip, yet it looks like the chip will not operate on my 3.0 vado engine.
Pretty disappointed as I initially checked the pear tune was the correct model but it doesn't work unfortunately. I will now wait for the future chip release

12 februari 2023
Betygsatt 4 av 5 stjärnor

Perseverance wins

I initially had a problem installing your equipment but, through substantial perseverance, Dianne was able to assist greatly to enable me to make a successful installation.

12 januari 2023
Betygsatt 2 av 5 stjärnor

The product was fine however was not…

The product was fine however was not made aware of the import duties and taxes that I would incur when ordering and having delivered to Canada. This would have changed my purchase decision as it added $85 for total delivery fees! That is almost half the cost of the product... Ouch!

Also the product would not work with my Bike. The ebiketuner support was not able to resolve this however when contacting the product manufacture they had the solution back to me the same day.

24 januari 2023
Betygsatt 5 av 5 stjärnor

Bought Speedbox for my Trek Rail 5

Bought Speedbox for my Trek Rail 5. The bike had already sparked excitement in me without your product. Your product is a game changer. I haven't been this excited about a bike since I was a kid. Amazing, amazing product. At a great price too. Cant wait for my brother to get one.

29 januari 2023
Betygsatt 5 av 5 stjärnor

Works wonderfully

Delivered very quickly. Really easy to install. Worked first time. the E-bike ran out of gears before the motor ran out of power assistance. Mega.

6 februari 2023

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