I bought the Velociraptor for the Specialized Levo 4. Oh boy, what a difference this kit makes! Finally, the motor is breathing … not to drive around like a madman but just to drive freely at a decent... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The fitting instructions are poor. To set the device you need to -+-+ on the power control. And to pair the SpeedBox app with the bike you need to ensure Bluetooth is set up correctly (too much h... Se mer
Power box for Yamaha PW-S2 fitted easily, was able to remove housing on Haibike Alltrack 6 without removing crank, and can't go wrong fitting as the 4 plugs are all different so only connect the right... Se mer
Ebiketuner, and Diane, always manage to answer my questions, and give constructive help, and advice. Plus any, and all purchases, have been found to be well made, with instructions, and be found to... Se mer
Företagsinformation
Skrivet av företaget
We’re a independent, UK-based business specialising in premium eBike tuning kits for Bosch, Shimano, Giant, Yamaha & Specialized systems. Trusted by over 11,000 riders worldwide, we offer fast, tracked global shipping, expert support, and hassle-free 30-day returns. Whether you’re looking to ride faster, climb smoother, or unlock your bike’s full potential — we’ve got the right kit for you.
Kontaktuppgifter
13 freeland park, bh16 6fa, Poole, Storbritannien
- support@ebiketuner.com
- ebiketuner.com
4,7
Utmärkt
164 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very quick and responsive to my…
Very quick and responsive to my questions and to order what I needeed.
12 juni 2026
Omdöme utan inbjudan
Great product
Great product - I made an error and accidentally ordered the incorrect model but was sorted out very quickly. Install instructions for the Yamaha weren’t quite aligned with my bike model so maybe could add some more photos of different layouts to help future installs.
16 juni 2026
Omdöme utan inbjudan
Great peeps to do business with and a…
Great peeps to do business with and a weather of knowledge.
15 juni 2026
Omdöme utan inbjudan
Excellent order process delivering…
Excellent order process delivering prompt responses to the answers I needed.
Looking forward to receiving my Levociraptor
15 juni 2026
Omdöme utan inbjudan
I ordered a tuning kit for my…
I ordered a tuning kit for my Specialized bike of these guys, paid online on their store on Friday evening, then I received an email midday Saturday saying your order has been cancelled, no explanation whatsoever, I don’t even know if I’ve been refunded, I’ve asked for an explanation but haven’t received an corespondence at all ! T Singh Telford Shropshire
6 juni 2026
Omdöme utan inbjudan
Svar från ebiketuner.com
Hi Toc,
As mentioned in our private email to you today (Sunday). Your order failed our anti fraud checks so was cancelled. Whilst we understand you might be angry or annoyed about this so have left us a 1star, if an order fails these checks it gets cancelled and a refund is issued. It's as simple as that. Best wishes, ebiketuner team
I’m on my second box now and still…
I’m on my second box now and still getting
Error code W292
Not impressed with the product at all waste of £200 won’t be buying from them again !!!
22 april 2026
Omdöme utan inbjudan
Svar från ebiketuner.com
Hi Jonathan,
I’m sorry that your replacement didn’t work out. The EP801 motor is a tricky motor to tune and is more prone to errors that other motor brands. Unfortunately no other tuning kit manufacturers have made kits for the EP801 so I’m unable to offer you an alternative. Instead, you can use our free returns and send it back for a refund.
Do not buy these products
Do not buy these products
What they don’t bother to tell you is that the tuners will destroy your smart system irrevocably.
You’ll waste hours and days trying to fix the damage it did, void your warranty and you’ll have paid through the nose for the privilege of having all that time and energy wasted.
Don’t do it to yourself.
3 december 2025
Omdöme utan inbjudan
Svar från ebiketuner.com
Hi Brett,
Sorry to hear about the error code on your bike. I’ve already replied privately, but I want to clarify for anyone reading: the error you’re seeing (523001) is a common Bosch Smart System error and does not mean the motor is permanently damaged or destroyed. It happens on bikes both with and without tuning kits fitted. Most of the time, this error can be cleared by the rider. However, any Bosch dealer can clear it quickly with their diagnostic tool.
When it comes to tuning, it’s always the rider’s decision whether to derestrict their bike, and it’s important to understand the risks. We’re very clear on our website that tuning can trigger errors and may void your warranty.
We’ve sold lots of these kits, and permanent motor issues simply aren’t something we see. Otherwise we wouldn't be in business.
As promised, we’re happy to provide a full refund once the item is returned, and we’ll support you in getting your bike sorted as quickly as possible.
Apologies again for any inconvenience caused to your riding
Best wishes,
George
Ignoring emails
Ignoring emails, ignoring my request for a refund on there faulty product, and have actually deleted my review on there page!! Utter joke going to ombudsman
24 september 2025
Omdöme utan inbjudan
Svar från ebiketuner.com
Hi Zak,
We’re really sorry to hear you feel this way. Just to clarify, we received your first email at 6pm yesterday and responded promptly the next day via WhatsApp at 12:20pm - well within 24 hours.
We offered you a full refund, exchange, or replacement which you happily accepted. We've also provided you with a link to our free returns service so that you can send back your original order.
We’ve been completely transparent and responsive throughout, and we absolutely do not ignore customers or delete reviews — we take all feedback seriously, even when it’s negative.
You have us on Whatsapp so please contact us there if you need further help with this matter
Outstanding
Outstanding. They answered my bazillion emails and questions. They let me know when every step of my order was done and was personal answering my questions. I also had questions after the delivery and they still are helping me. Outstanding company! 100% satisfied! Thank you guys!
21 augusti 2025
Omdöme utan inbjudan
Svar från ebiketuner.com
Thank you so much! Really glad we could help. We appreciate you taking the time to leave a review too.
Great customer service
Great customer service
Rapid WhatsApp responses
Quick delivery
Product is 10/10
What are you waiting for ? Get yours now!![Shimano ep6 peartune I needed]
Best thing I've ever purchased
26 augusti 2025
Omdöme utan inbjudan
Svar från ebiketuner.com
Thanks Louis, really appreciate the kind words! You know where to find us in future :)
Speedbox 1.1
The box did not work The shop is a joke emails take hours to respond to ane the phone is never answered 1 man band .you have been warned
2 juni 2025
Omdöme utan inbjudan
Svar från ebiketuner.com
Hi there,
Yes we’re a small, independent business and that’s something we’re proud of. We’re passionate about what we do and genuinely care about helping our customers get the most out of their eBikes.
In your case, we replied to your messages promptly, identified the issue, and issued a full refund without delay. During peak season, our phone lines can be limited, which is why we let you know we're unable to take your call. That being said, we make sure every support request gets a proper response by a real person.
We’re sorry the product didn’t meet your expectations, but we handled your case quickly and fairly, as we aim to do with every customer.
Game-Changer for My Giant E-Bike
Game-Changer for My Giant E-Bike – SpeedBox 3.1 Review
I recently installed the SpeedBox 3.1 B.Tuning on my Giant e-bike (SyncDrive motor), and I couldn't be happier with the results. If you're looking to unlock the full potential of your e-bike, this tuning chip is a total game-changer.
Installation:
The install was surprisingly straightforward. The connectors are color-coded, and with the clear instructions provided, I had everything set up in under 30 minutes. No special tools needed—just a bit of patience and a clean workspace.
Performance:
Once activated, the speed limiter is gone. My bike now comfortably cruises well beyond 25 km/h (15.5 mph), and I’ve hit speeds over 50 km/h on flat stretches. It’s a whole new riding experience—smoother, faster, and way more fun.
App Integration:
The Bluetooth connection to the SpeedBox app is a major bonus. I can monitor my speed, battery, trip data, and even lock the motor remotely. The customization options are awesome—I can tweak speed limits or check diagnostics right from my phone.
Activation:
Turning the tuning on or off is simple. A quick tap of the WALK button (or another control combo) and you're good to go. It's discreet and doesn’t interfere with the standard ride functions.
22 maj 2025
Omdöme utan inbjudan
Svar från ebiketuner.com
Thanks for leaving us such a thorough review. If you ever need another kit from us. Send us a DM and we'll make sure you're looked after!
Great company
Great company, have bought two units so far and both work perfectly. Helpful, detailed instructions always included with the products and always swift email advice if you're unsure of anything.
Superb service.
17 december 2024
Omdöme utan inbjudan
Svar från ebiketuner.com
Thanks Liam! We appreciate your loyalty and for taking the time to leave a review
Couldn’t be happier
Couldn’t be happier. Great service great products exactly what they said it would do and super quick delivery would recommend and would buy again Without hesitating.
7 juni 2024
Omdöme utan inbjudan
Power box for Yamaha PW S2
Power box for Yamaha PW-S2 fitted easily, was able to remove housing on Haibike Alltrack 6 without removing crank, and can't go wrong fitting as the 4 plugs are all different so only connect the right way ! Riding it is so much better as no motor cut- out but pretty safe as limited by gearing as to how fast you can pedal so nice at 25mph. A great product !
6 februari 2024
Omdöme utan inbjudan
Brilliant customer service
Brilliant customer service. Very fast delivery and a superb product. Ordered the Volspeed V4 for my gen4 bosch motor. Installed it in no time. It's transformed my Cannondale Moterra. Can't recommend enough!
9 januari 2024
Omdöme utan inbjudan
Excellent service
I’ve purchased two Vol speed units from Ebike Tuner (one for Bosch and one for Sync Drive Pro 2) and both work perfectly. Easy to set up annd easy to install. Any questions I have asked have been answered promptly.
I would wholeheartedly recommend using them when purchasing a derestrictor for your ebike.
28 november 2023
Omdöme utan inbjudan
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