Laura Cliff

Great quality items and fast delivery. Really love the homeware selection.

Always a good shout for ordering a personalised card and delivery is normally pretty speedy. The website can be a bit glitchy but they do have an app.

This company really are the gift that keeps giving.
As they ignored multiple emails and social media messages regarding my missing item, I recharged via my bank. Even though the company is incapable of replying to customers they have quickly disputed this with my bank.
I have CCTV footage of my house to prove the item was not delivered.
I have proof from the Royal Mail to prove that the item was not delivered.
I'm not clear on why keeping customers money without delivering said items is part of their business plan.
My bank has all of the evidence and are keen to continue this. It is a pity that French connection dont put the same effort in when customers reach out directly.

I ordered a dress at the end of December. Terrible experience!
The dress hasn't arrived. The money has been taken from my bank and despite receiving emails to say the order has been dispatched it never came. I've emailed twice and contacted them on social media twice. Shame because the quality is usually great but the customer service is abysmal. I want a refund for the item but will now have to go through the palava of a charge back.

CW Sellors advertise themselves as an "authorised stockist" of Faberge but please be wary as they have sold us a jewelery item and they have been unable to provide the documentation.
We saw the egg necklace online and following an initial inquiry the sales team inundated my partner with sales pitches. He agreed he would like to buy the necklace on one condition that it could be delivered to us within 5 days as it was a gift for me for our holiday. We were told that the piece was on display at an exhibition but the sales team were full of assurances and sale lines until he paid for it and suddenly they went quiet.
We waited and we received relatively little communication and no promised courier details for the item.
Fast forward to the day before our holiday, my partner still had no answers and certainly the item had not been couriered to us. He was fobbed off with delays in getting the registration for the item.
He then had to drive a 5 hour round trip to a store in Shrewsbury where the assistant informed him that the necklace he was picking up had been ordered in for another lady who wants to view it before she buys it. Yet where was the necklace we had ordered and paid for !??? She did allow my partner to take the item he had paid for but she was unable to provide the certificate that must come with all Faberge items. We didn't initially understand the significance of this until we went on our holidays and out of pure luck happened to shop in a Faberge store on our cruise ship. Luckily for us, Phillip Birkenstein was onboard all week and he showed us some other necklaces and their certificates. He explained the importance that at the point of sale each necklace will be sold with this as it is proof of authenticity and it confirms which number within the edition you own.

The service for an item costing thousands of pounds has fallen seriously short of good. The company offered no real explanation for their failure to even attempt to get the necklace to us within the agreed timescale nor any acknowledgement for the time and cost of the 5 hour journey to collect. We are still unclear why the item we paid for was apparently being held for another customer to view.

To further the frustration its not as though we just ordered and paid via an online link. Throughout the sales process we were in direct conversation with staff to agree terms of sale. Once they had our money, they didn't care.

We have bought a few items from this seller in the past so we thought they were a trusted retailer. However, reading recent reviews it seems other customers are having similar problems with customer service and availability of stock.

After returning from our holiday we have been told that the retailer has "lost" the paperwork and aim to get it replaced within a week. My partner has reiterated again the inconvenience of the 5 hour drive but the person he spoke to dismissed this as we had wanted the item quickly - but this was all discussed up front and we were assured they could deliver within the agreed time. I hope that CW Sellors will reconsider their service and ensure they do provide the certificate of authenticity for this item. We have major concerns around forgery. At risk that the company cannot evidence the authenticity we may need to place a charge back with our bank and report this to Faberge. I hope this can be resolved without further issue.

I ordered several dresses from here but the sizing and quality was really varied so I needed a refund on a couple of them. I sent them back and this was quickly processed within a week.

I order a variety of beauty items from here as its easier to order from one place and they stock a lot of the big brands. Rewards for spend and loyalty are great. Delivery is normally pretty quick within a day or two. No issues at all

I love the products from this company. The designs are lovely and quality is great. Everything was delivered by royal mail and we were kept up to date.

We spent over £400 on new tableware at the East Mids outlet, in store for over an hour whilst it was put through the till.
We got home and had items missing that we had paid for.
My partner called the store to let them know and they insisted we would have to drive all the way back (1 hour in total) to provide our receipt (ironically they have a digital version) and collect the items. They refused to send the items by delivery as a goodwill gesture to rectify their mistake.
When my partner went to collect the items, they hadn't saved them for us and had actually sold the 4th item leaving us again 1 short. They then suggested we drive to another store to pick up the remaining item.
The shop staff made the error and we've had to spend time making phone calls, driving back and forth and the money on fuel, plus time out of work. We are still missing an item and the best solution the shop staff could offer is we spend more time and money rectifying their error.
Poor customer service and shop staff uninterested in resolving there and then.

If I had seen the volume of negative reviews on here and the entire Facebook page dedicated to unhappy customers I'd have swerved this company big time.
Service in store at Batley was great but once they have your deposit expect the good service to come to an abrupt halt.
I didn't receive my confirmation email as promised so I spent the next TWO WEEKS trying to call the contact centre which frankly must be manned by one person only. The wait time is in excess of hours and don't be surprised if they cut you off after 90 minutes. They offer a call back service and this never happens either. You can only assume they are short staffed or inundated with complaints.
We received our delivery date earlier than expected and asked to change it by a couple of days as my partner was in hospital. After some quibbling and threats of fees the advisors manager agreed to change the date.
So I foolishly paid the remaining balance and from there on in ... silence. The promised tracking link for the driver never arrived, nor did the sofa. I took the day off work to wait in for it and not even a courtesy text, email or call to tell me it had been cancelled. And since then ? Nothing. My partner spent 3.5 hours waiting on hold to speak to them and pressed the option for a call back. Nothing! We've actually sold our old furniture as well, as you normally would to make way for new. And we bought the new style of sofa knowing my partner would need it after his operation.
Needless to say we were savvy enough to pay by credit card so I will call them today to start the process against SCS for a full refund. Having read other reviews elsewhere the saga of delivery often goes on for months.
Please do yourselves a favour and avoid this company.

From the start, the whole experience with Hilarys has been terrible. Be warned the reviews look great but there is an alternative trust pilot page with more accurate reviews which align to my terrible experience.

The sale consultant came out to visit to measure up. We had some final alterations to be made to our windows which meant a return visit but I reiterated several times we needed a quick service as we were moving in and the order value would exceed £2000.
The consultant set up a quote "for the system" but it didn't match any of the fabrics I chose. I didn't hear from him for another 2 weeks when he finally sent me a text to ask if I had received the samples. I reiterated again that I wanted to press on with the final measurement.
The consultant arranged a visit to do the final measurements whilst I was out but our builder let him him. From then silence - no courtesy call to let me know he had completed the measurements and no updated quote.
I eventually called the call centre who tried to get me to proceed with the quote even though all of the fabrics were incorrect due to the dummy quote not being updated to my requirements.
Some windows were missing or labelled in a confusing way so she had to query with the consultant.
Once a fitting date had been agreed, I asked the consultant 3 times if we could discuss a rough time slot in advance as I work from home and would need to schedule meetings around the fitting as my meetings are confidential. The consultant who never answered his phone and only seemed to communicate by text message ignored me 3 times.
Fast forward to payment, the consultant had let me know of the buy now pay later option when he first visited but sent me a payment option to pay the full amount. Again I queried this and he ignored me. I had to ask again and he said I had to choose that option prior to confirming the order but he hasn't asked me either way. Maybe if he spoke to his customers he would figure out what they want.
After finally get the finance in place, I was then told I needed to pay a deposit. Again this info wasn't provided to me until it was demanded but it was fine. The consultant text me twice to say it would be a 10% deposit and I could see from my finance agreement that was 90% of the value of the order this was correct.
I called to make the deposit and was told its always £750 and I'd need to pay that. That's over £500 more than I needed to and would have resulted in a £500 overcharge. I dread to think how many less savvy customers haven't noticed this. The advisor then put me on hold and never came back to the call.
I started to receive emails to advise me I needed to pay but I had tried to pay but I will not be conned.
After numerous attempts to complain throughout the process and Hilarys really not caring, I cancelled the order which they confirmed by email. I tried to tie up the finance and was told by the finance company that hilarys should have discussed this with me as it is for hilarys to cancel. Hilarys made no mention of that at all. Another con!!!
Buyer be very aware of this company.
I am now looking into formal escalation through the financial ombudsman.

I've been using Next a lot recently for some homeware items and the service has been second to none. Unfortunately I received two items which were broken recently and the online advisor was able to provide a solution in only a few minutes, making the process really easy and providing excellent service. Thank you

I ordered over £900 worth of hone products for a renovation. Unfortunately an error on my PayPal used an incorrect delivery address so I contacted the customer services 20 minutes after placing the order and again the next morning when the online chat opened.
The team said they are "not allowed to contact" the warehouse as the warehouse process changed a year ago - even though the item hadn't been dispatched they cannot talk to their own team which I find unbelievable having worked in a similar environment previously. They offered to contacted the couriers to request a change and anything which went to the wrong address they would make 3 attempts to collect and refund me regardless.
Parcel 1: They contacted DPD and diverted to me.
Parcel 2: Customer services are "not allowed" to talk to Evri and told me to contact Evri. Evri state the only people that can change the address is the SENDER! The parcel was delivered to the wrong address. TWC have arranged for ONE delivery attempt in the 5 days since it has been delivered despite assuring me in the online chat this would be resolved in 72 hours. They are now IGNORING my emails and the online chat say they will get back to me and then don't.
Parcel 3: I was notified this would be delivered by DPD which is great as I can change the address. Without my permission or any communication, someone at TWC contacted DPD and arranged for this to be returned to TWC. Again, I haven't been refunded and my emails have been ignored.

I did state I would initiate a refund through my bank and I was told I would not need to do this, assured that TWC would actively attempt to retrieve the parcel which has been delivered to the wrong address and refund me within 72 hours (even if unsuccessful in retrieving the articles). The customers services are frankly just ignorant and have left me with no choice but to proceed with a charge back.

Was looking forward to showing off these products in my renovation blog but frankly I would avoid this company as they are incapable of resolving issues.

Update: A big thank you to James who reached out to me directly to resolve this issue. The refund is being issued as requested and James was kind enough to allow me to keep the mirror to avoid further courier costs being incurred and as a gesture of goodwill. For further information, the goods themselves were of high quality, it was the description which was incorrect on the website.

I bought a stone coloured mirror online - clear colour from the pictures and the description. Charged £30 for specialist courier delivery who are even meant to come in and unpack your delivery according to the email but this did not happen so beware of rip off courier charges.
When I opened the mirror the box said it was silver not stone and the colour once unpacked is clearly a shimmery silver - nowhere near stone.
I asked the company to exchange for the correct item and the insult was that it must be the lighting as they are definitely the same colour. I've never heard anything so silly and insulting when it's clear as day they are totally different colours, even as described on the box. Since then, the company have ignored my correspondence so my bank will be disputing this on my behalf.

8 weeks since our installation date and we have been left with half finished wardrobes and no sign of any fitter returning to complete them. We have wardrobes doors that have just been left laid on the floor of two bedrooms.
Customer services are absolutely terrible. We have made over 30 telephone calls plus emails and each time we are promised this will be resolved as it is Hammonds fault but each adviser lies through their teeth and never calls back!
Be aware that Hammonds are more interested in arguing fault internally between their designers and surveyors than actually resolving issues for their customers
Paid £20k for two sets of wardrobes. Please save your money and go with local bespoke companies.

Update: Now 5 months from our installation date and we still don't have finished wardrobes. Despite someone senior visiting the property and promising to get this resolved, the fitter has been this week and once again left the job unfinished, partly due to not having the right fittings and secondly they have sent replacement doors in a different shade of colour. So the saga continues now where we will no doubt be left hanging once again and given another date for fitters to come and try again. I've actually lost count of the number of calls made, time wasted and fitters involved. Hammonds do not make the effort to resolve problems in a reasonable amount of time.

I visited the Birmingham store whilst Christmas shopping. I saw a dress on the All Saints concession and decided to treat myself.
Living quite far from Birmingham, I ensured the dress fit. Unfortunately when I wore the dress, the zipper came away from the teeth of the zip and due to the design of the dress where the bottom of the zip was covered with a metal clasp, it is impossible to reattach the zip to the zipper teeth. For the zip to come apart after only 30 minutes left me feeling that the quality was really poor and clearly there was a quality fault and a design fault.
At £200 for the dress I was really disappointed.
I called selfridges and explained I live a 3/4 hour round trip from the store (public transport) and since the product was faulty could they assist me somehow in a refund or exchange. I was happy to send the item back. The advisor showed no consideration for the circumstances and insisted I travel to store which I considered unreasonable for a faulty product. I asked if I would be compensated for my time and travel expenses and I was told no. I told the advisor this wasn't good enough so she said I could speak to the store directly but she couldn't put me through so I'd need to call back. Again, the service wasn't good enough and I asked that she take my details now that I've raised my complaint and the store should call me back. She advised they would do so the next day and of course they did not.
I tried to contact the team on social media and again Selfridges refused to acknowledge that in the circumstances of there being a fault with the item it would be unreasonable that I travel the 86 mile round trip which would cost me £85 in public transport. The social media rep told me I would need to "go out of my way". Again,  really poor service.

Luckily I paid for the dress with a credit card. The card company agreed that it was unreasonable of Selfridges and upon checking the regulations advised that I need to give Selfridges 15 days to arrange for the item to be collected from my home and a refund processed. After emailing Selfridges I received a courtesy reply to advise they would get back to me. I followed this up again a few days later and they ignored all of my correspondence (my email was very polite and factual). This ensured that after 3 attempts to correspond with Selfridges on the matter, the card company were able to process my claim.
This could have been resolved so much better by the store themselves. Poor service and poor complaints handling. I won't shop there again as I have no faith that they will fairly deal with faulty items.

Regularly use this company both in store and home delivery. Really great service and speedy deliveries. The products really are amazing and I've just recommended them to a friend.

Poor quality item and poor customer services.
Recently purchased an All Saints dress for £200. Not cheap so you expect good quality items and good service. To my horror,the cheap zip on the dress split open on New Years Eve, leaving my back and underwear exposed. I will add, of the 2 people I've spoken to at All Saints, not one of them were even apologetic at the inconvenience this has caused.
I contacted All Saints to ask for a refund or exchange. All Saints have refused to take responsibility for the quality of their clothing. As a purchased the item at an All Saints branded concession, a 90 minute drive from home, All Saints are refusing to allow me to exchange or refund at a store closer to home. Despite them manufacturing and selling the poor quality product, they do not want to know when it comes to resolving poor quality. It seems unreasonable to ask a customer to make a journey there and back of over 3 hours when they could provide good service and exchange the item for me in a store 20 minutes from my home, thus providing the level of service to match the price tag. All Saints say it isn't there problem if it isn't bought in their actual stores.
Awful quality items and awful customer service when things go wrong. Apparently its "policy" but it this case I think policy really ought to be reviewed and discretion applied.
I'm so disappointed, having spent 100s here in the past and having a lovely leather jacket from them. Really would put me off ever shopping there again.

Parcel badly damaged and littlewoods are not replying to my query to request refund