Poor quality item and poor customer services.
Recently purchased an All Saints dress for £200. Not cheap so you expect good quality items and good service. To my horror,the cheap zip on the dress split open on New Years Eve, leaving my back and underwear exposed. I will add, of the 2 people I've spoken to at All Saints, not one of them were even apologetic at the inconvenience this has caused.
I contacted All Saints to ask for a refund or exchange. All Saints have refused to take responsibility for the quality of their clothing. As a purchased the item at an All Saints branded concession, a 90 minute drive from home, All Saints are refusing to allow me to exchange or refund at a store closer to home. Despite them manufacturing and selling the poor quality product, they do not want to know when it comes to resolving poor quality. It seems unreasonable to ask a customer to make a journey there and back of over 3 hours when they could provide good service and exchange the item for me in a store 20 minutes from my home, thus providing the level of service to match the price tag. All Saints say it isn't there problem if it isn't bought in their actual stores.
Awful quality items and awful customer service when things go wrong. Apparently its "policy" but it this case I think policy really ought to be reviewed and discretion applied.
I'm so disappointed, having spent 100s here in the past and having a lovely leather jacket from them. Really would put me off ever shopping there again.