We spent over £400 on new tableware at the East Mids outlet, in store for over an hour whilst it was put through the till.
We got home and had items missing that we had paid for.
My partner called the store to let them know and they insisted we would have to drive all the way back (1 hour in total) to provide our receipt (ironically they have a digital version) and collect the items. They refused to send the items by delivery as a goodwill gesture to rectify their mistake.
When my partner went to collect the items, they hadn't saved them for us and had actually sold the 4th item leaving us again 1 short. They then suggested we drive to another store to pick up the remaining item.
The shop staff made the error and we've had to spend time making phone calls, driving back and forth and the money on fuel, plus time out of work. We are still missing an item and the best solution the shop staff could offer is we spend more time and money rectifying their error.
Poor customer service and shop staff uninterested in resolving there and then.