If I had seen the volume of negative reviews on here and the entire Facebook page dedicated to unhappy customers I'd have swerved this company big time.
Service in store at Batley was great but once they have your deposit expect the good service to come to an abrupt halt.
I didn't receive my confirmation email as promised so I spent the next TWO WEEKS trying to call the contact centre which frankly must be manned by one person only. The wait time is in excess of hours and don't be surprised if they cut you off after 90 minutes. They offer a call back service and this never happens either. You can only assume they are short staffed or inundated with complaints.
We received our delivery date earlier than expected and asked to change it by a couple of days as my partner was in hospital. After some quibbling and threats of fees the advisors manager agreed to change the date.
So I foolishly paid the remaining balance and from there on in ... silence. The promised tracking link for the driver never arrived, nor did the sofa. I took the day off work to wait in for it and not even a courtesy text, email or call to tell me it had been cancelled. And since then ? Nothing. My partner spent 3.5 hours waiting on hold to speak to them and pressed the option for a call back. Nothing! We've actually sold our old furniture as well, as you normally would to make way for new. And we bought the new style of sofa knowing my partner would need it after his operation.
Needless to say we were savvy enough to pay by credit card so I will call them today to start the process against SCS for a full refund. Having read other reviews elsewhere the saga of delivery often goes on for months.
Please do yourselves a favour and avoid this company.