Omdöme om Hammonds Furniture


Betygsatt 1 av 5 stjärnor

5 month installation

8 weeks since our installation date and we have been left with half finished wardrobes and no sign of any fitter returning to complete them. We have wardrobes doors that have just been left laid on the floor of two bedrooms.
Customer services are absolutely terrible. We have made over 30 telephone calls plus emails and each time we are promised this will be resolved as it is Hammonds fault but each adviser lies through their teeth and never calls back!
Be aware that Hammonds are more interested in arguing fault internally between their designers and surveyors than actually resolving issues for their customers
Paid £20k for two sets of wardrobes. Please save your money and go with local bespoke companies.

Update: Now 5 months from our installation date and we still don't have finished wardrobes. Despite someone senior visiting the property and promising to get this resolved, the fitter has been this week and once again left the job unfinished, partly due to not having the right fittings and secondly they have sent replacement doors in a different shade of colour. So the saga continues now where we will no doubt be left hanging once again and given another date for fitters to come and try again. I've actually lost count of the number of calls made, time wasted and fitters involved. Hammonds do not make the effort to resolve problems in a reasonable amount of time.

22 juli 2024
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Svar från Hammonds Furniture

We understand your frustration with the ongoing issues with your wardrobes. We sincerely apologize for the delays and inconvenience this has caused. It is unacceptable that the installation has not been completed to your satisfaction, and we are committed to working with you to find a resolution.

We appreciate you bringing this to our attention and will investigate further to understand what went wrong and how we can prevent this from happening again. We are committed to providing our customers with the best possible service and will do everything we can to make things right. If there’s anything further we can do, please feel free to get in touch—we’d love the opportunity to make things right.