Poor service
I ordered a dress at the end of December. Terrible experience!
The dress hasn't arrived. The money has been taken from my bank and despite receiving emails to say the order has been dispatched it never came. I've emailed twice and contacted them on social media twice. Shame because the quality is usually great but the customer service is abysmal. I want a refund for the item but will now have to go through the palava of a charge back.
Svar från French Connection
Hello Laura,
We’re really sorry to hear about your experience, and we completely understand how frustrating this must be. Please could you share your order number with us so we can look into this for you?
Orders are currently taking 7–10 days to process, but we want to make sure yours is resolved as quickly as possible.
Thank you for your patience, we’re here to help.
Kind Regards,
French Connection.