I'm a huge fan of Zone 3 as they sponsor lots of sporting events down here in the south, particularly triathlons by Challenging Events. I purchased their Advance 2 wetsuit and after 3 years it... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My lovely friends had given me £350 gift card to buy towards a decent wetsuit. However these vouchers were in £50 x 7 for some system issues l couldn't use them all in one go and my Discount code wa... Se mer
I had a sizing issue with the Agile women’s wetsuit (I have wide shoulders!). Despite being just outside the returns window and not having used it, Zone3 allowed me to return the wetsuit for a full re... Se mer
Fantastic customer service. There was an issue with a wetsuit and I was able to easily report it. It was picked up and sorted straight away with a replacement sent quickly. Thank you so much 😊
Företagsinformation
Skrivet av företaget
We create world-class products that embody our dedication to the swimming & triathlon community. Products that enhance performance, comfort and self confidence and enable you to to achieve your best and reach your goals. We share the same passion for swimming outdoors, whether your goal is to improve your health and well-being, or race at the highest levels and achieve new goals. We are inspired by that feeling of achievement and our mission is to be part of your journey and experience this together.
Kontaktuppgifter
1 Tannery House, Tannery Lane, GU23 7EF, Send, Storbritannien
- customerservice@zone3.com
- zone3.com
4,6
Utmärkt
567 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I ordered polarised goggles from zone3…
I ordered polarised goggles from zone3 and after one sea swim the coating started to come off. I contacted Zone3 and Adam was excellent. A new pair are being sent out. Efficient, organised and friendly service. Highly recommend.
23 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Hi Sinead,
Thank you for taking the time to leave a review.
We’re thrilled to hear that Adam was able to help you — we’ll be sure to pass on your kind words.
We hope you’re enjoying the replacement pair and that you’re back in the water in no time!
Kind regards,
The ZONE3 Team
Good prompt service that resolved my…
Good prompt service that resolved my issue immediately and to my satisfaction
21 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon, Leigh,
Thank you so much for your kind words — they really mean a lot to us.
Best wishes,
The ZONE3 Team
Felt like a valued customer, not just a renter
I hired a wetsuit from Zone3 that developed a small hole. I let them know and they immediately sent a replacement – even before I returned the original – so I wouldn’t miss any training.
Sam kept me updated every step of the way. I was treated like a full customer, not just a rental. Fantastic service – highly recommend!
14 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Hi Chris,
Thank you for taking the time to leave a review and for your kind words.
We’re really pleased to hear that Sam was able to assist you so swiftly — we’ll be sure to pass your feedback on to him.
We hope everything is going well with the replacement, but if you need any further assistance, please don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
Zone 3 was quick to answer my question…
Zone 3 was quick to answer my question about an item that was out of stock. I appreciate their prompt response and look forward to doing business with them again.
18 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Hi John,
Thank you for your kind words.
We’re so pleased to hear that we were able to help on this occasion. If there’s anything else you need, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
The ZONE3 Team
Die Rücksendung war sehr einfach
Die Rücksendung war sehr einfach. Rücksendeetikett kam schnell per email. ausgedruckt, eingepackt und ab zur Post.
21 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Hallo,
Vielen Dank für Ihre positive Bewertung!
Wir freuen uns, dass Sie den Rückgabeprozess so unkompliziert fanden.
Wenn Sie weitere Hilfe benötigen, sind wir jederzeit für Sie da.
Mit freundlichen Grüßen,
Ihr ZONE3-Team
Fantastic customer service from Sam
Fantastic customer service from Sam. Worked way beyond to sorting out sizing and dispatching a suit for me to arrive in time. I would highly recommend Zone 3 not only for their great products but for their amazing staff too.
18 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Thank you so much for your kind words. We'll pass these on to Sam - he'll be thrilled!
Please do let us know if you have any additional questions.
Best wishes,
ZONE3 Team
Excellent service and very helpful advice
Zone3 provided excellent service to me at my previous encounters. I purchased multiple of their products, from a wetsuit to swimming and triathlon equipment.
When I reached out with questions, they were quick to reply, very friendly and helpful, as well as flexible and resolved problems I had.
This is absolute commendable service, and I can highly recommend Zone3.
17 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you so much for your kind words and continued support! We're delighted to hear you've had such positive experiences with our products and service across multiple purchases. It's great to know our team could assist you quickly and helpfully — we always aim to be as responsive and flexible as possible.
Your recommendation means a lot to us, and we’re proud to have you as part of the Zone3 community. We look forward to supporting you on many more swims, races, and adventures to come!
Best wishes,
The ZONE3 Team
I had a query regarding my rented…
I had a query regarding my rented wetsuit; Adam was very prompt with his responses and gave me exactly the information I needed. I am very happy with my wetsuit and with the service I have experienced with Zone3.
16 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you for your lovely feedback! We're so pleased to hear that Adam was able to assist you quickly and provide the information you needed. It’s great to know you’re happy with both your wetsuit and the service you received.
We really appreciate you taking the time to share your experience and hope you enjoy your time in the water!
Best wishes,
The ZONE3 Team
Excellent service and Customer Care
Zone 3 were really very helpful with my query. I had difficulty returning online and when I emailed the help centre, Adam emailed me very promptly helping to sort my difficulty. He exchanged several emails with me to ensure I was happy with the outcome. Zone 3 and particularly Adam who helped me were most efficient, friendly and effective. I would certainly purchase from Zone3 again. Thanks Zone 3. Carmel
15 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you so much for your kind words! We're really happy to hear that Adam was able to help you quickly and thoroughly — we'll be sure to pass along your feedback to him. Providing friendly, efficient support is something we take pride in, and it's great to know your experience reflected that.
We truly appreciate your support and look forward to welcoming you back to Zone3 in the future!
Best wishes,
The ZONE3 Team
Excellent customer service
Excellent customer service. Very fast to dispatch original wetsuit which was too big.
Left an email and was later called by the team (Sam) to discuss exchange options.
Return was easy and I am now awaiting the replacement which was dispatched the same. Day.
Excellent service so far. Thank you Zone3. Highly recommend!
10 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thanks so much for your great feedback! We're really pleased to hear everything went smoothly with your exchange and that Sam was able to assist you promptly. It's always our goal to make the process as easy and stress-free as possible, so it’s great to know that came through.
We hope your replacement wetsuit is a perfect fit, and we truly appreciate your recommendation!
Best wishes,
The ZONE3 Team
Customer service is 10/10
Customer service is 10/10. Anytime I have used the contact us page on their website, they respond the same day. I have been using zone 3 wetsuits and buoyancy toggs for about 10 years while training for triathlons. They make great products and I will continue to use them in the future.
11 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you for the fantastic review! We’re so glad to hear you’ve consistently had a great experience with our customer service — and even more so that you’ve been part of the Zone3 community for the past 10 years. That kind of loyalty means the world to us.
It’s amazing to know our wetsuits and buoyancy togs have supported you throughout your triathlon training. We’re proud to be a part of your journey and look forward to being with you for many more races to come!
Best wishes,
The ZONE3 Team
Fantastic and really responsive…
Fantastic and really responsive customer service. A pleasure to deal with. Big thank you to Martin for helping me with lots of questions.
11 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you so much for your lovely feedback! We're really happy to hear you had such a positive experience with us. Martin will be especially pleased to know his help made a difference — we’ll be sure to pass on your thanks.
It was a pleasure assisting you, and we're always here if you have more questions in the future!
Best wishes,
The ZONE3 Team
Excellent Telehone Support on Wetsuit Fitting
Excellent support from Adam on the fitting of my wetsuit. I ordered online and was unsure if it fit right. Adam rang me back promptly after an online chat, and was really knowledgeable and helpful. He sent me a couple of video links, and requested I sent in some photos and my measurements, which he looked at and got back to me the same day. It was a bit complicated to do via an email or live chat and I really appreciated a call back from a helpful human. Thanks Adam 🙏😊
7 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that Adam was able to support you so well with your wetsuit fitting. It’s great to know the call back and personal touch made a difference—sometimes nothing beats speaking to a real human, especially for something as important as fit.
We’ll be sure to pass on your thanks to Adam. He’ll be really pleased to hear how much you appreciated his help!
Best wishes,
The ZONE3 Team
I had some problems with my wetsuit
I had some problems with my wetsuit. I contacted customer service and the problem was solved very quickly. I sent the suit back and received my money back within a few hours.
9 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you for taking the time to leave a review—it’s very much appreciated.
We pride ourselves on the service we provide to our customers, and we’re delighted to hear that our customer service team was able to assist you promptly.
Please don’t hesitate to get in touch if you need any further assistance.
Best wishes,
The ZONE3 Team
Zone3 custumer service
I want to say thanks to the customer service for the assistance to resolve one problem, my compliment.
2 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you for your message, and we’re sorry to hear about the issue you’ve experienced with your Aspire wetsuit.
Please be assured that our customer service team has already reached out to you directly to discuss this matter further. We truly value your feedback and want to ensure you feel supported.
If you have any additional questions or concerns after speaking with the team, please don’t hesitate to get back in touch.
Best wishes,
The ZONE3 Team
Bad experience with Zone3
I've ordered a Zone3 wetsuit. I truly believed I'd ordered it from Decathlon; however, when I went to return the item, I was made aware that I had to deal with Zone3. So, I have been challenging myself to return this item directly to Zone3 because the item is broken, and I have been through a lot to overcome this. Firstly, the customer service did not respond well, so I had to contact Decathlon to help me in this case. Secondly, I felt that corresponding with Zone3 was like playing ping-pong instead of helping me sort out this issue. Thirdly, they lied to customers, saying it's your fault because the item was not used properly, and they created excuses such as the wetsuit was used for cycling, horse riding, motorbike riding, or jumping, etc.
To be honest, I would not recommend this ZONE3 company! You should be strong enough to fight with them, and in the UK, you can submit a small claim through the government website.
10 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you for taking the time to share your feedback.
We're sorry to hear that you're not entirely satisfied with the outcome of your recent return. Following a thorough review by our product and returns team, we found that the damage to the wetsuit appears consistent with improper use.
We understand this may be disappointing and appreciate your understanding. These findings were outlined in our previous email, in which we also offered to return the wetsuit to you. We're currently awaiting your response regarding how you'd like to proceed.
If you have any further questions or need additional assistance, please don’t hesitate to contact our customer service team—we’re here to help.
Best wishes,
The ZONE3 Team
Wetsuit Cord
I was looking for a new cord to replace the frayed one on my Zone 3 wetsuit. I couldn't find any on the website, so emailed Zone 3 customer service. I received a very prompt reply from Sam, who shared a link directly to the replacement cords on the Zone 3 website. I ordered one easily online and it was quickly dispatched. Very helpful and efficient service - Thank You !
8 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Hi,
Thank you for taking the time to leave such a positive review.
We're so pleased to hear that Sam was able to assist you promptly and make the process easy. Providing helpful, efficient service is something we really pride ourselves on, so it’s great to know that came through.
If you need anything else, please don’t hesitate to get in touch.
Best wishes,
The ZONE3 Team
Great products and fabulous customer…
Great products and fabulous customer service. Zone 3 even supported me when I ordered a Men's wetsuit instead of the Woman's !!
4 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Hi,
Thank you so much for your kind review. We're delighted to hear you're happy with both our products and the service you received.
At ZONE3, we take pride in providing attentive and reliable support, so it's great to know we were able to assist when you needed it.
Best wishes,
The ZONE3 Team
Excellent knowledge and expertise from…
Excellent knowledge and expertise from Adam at Zone3. Super helpful and informative. Would definitely recommend
9 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Hi,
Thank you for taking the time to leave a review. We're really pleased to hear that Adam was able to help — we'll be sure to pass along your kind words.
If there's anything else we can assist with, please don't hesitate to get in touch.
Best wishes,
The ZONE3 Team
Sam was great and very helpful
Sam was great and very helpful. I will definitely apply Zone again.
7 juli 2025
Omdöme utan inbjudan
Svar från ZONE3
Good afternoon,
Thank you for your kind words — we're so pleased to hear that Sam was able to help you!
Best wishes,
The ZONE3 Team
Detta är Trustpilot
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